Trusted Agent profile · Dudley
★★★★★
262 reviews across 2 platforms
4-5 Stone Street, Dudley, DY1 1NS
Connells's office in Dudley, at 4-5 Stone Street, is rated 4.3 out of 5 across 262 reviews on two platforms, including 258 Google reviews rated 4.4.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
4/5
GoogleHappy with their services as a buyer. I'm kept up to date with offers made and always asked for feedback on viewings I have done. Happy to recommend it. Debbie is great. Sellers need to understand, the market has changed and prices are not where they were. People are poorer than they were and interest rates keep going up meaning people's buying power is going down. Is a recession on its way? The media seems to think so.
5/5
Google⭐️⭐️⭐️⭐️⭐️ I had a great experience with Ms. Layla. She is excellent and approachable at all times. I dealt with her during the holiday season, yet she always replied …
Thank you for your kind words, we are thrilled to hear that Layla provided excellent service and guidance throughout your letting process. We pride ourselves on our professionalism and customer care, and we are glad to have helped you find your new nest. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleJoe L was excellent in providing all the details and advising me when it came to buying my first home! Was also quick to respond and remained extremely friendly throughout!
Thank you for taking the time to leave such a kind review, Joe. I am thrilled to hear that you had a positive experience working with us and that Joe went above and beyond to help you purchase your first home. We pride ourselves on … More
1/5
GoogleIf I could give 0 stars I would. Connells Dudley misrepresented a property, breached the contract, and demonstrated a disregard for health and safety hazards. Despite outlining these concerns in an email, I was directed to contact the branch and speak to Tehmina Kossir, the letting manager. However, my interaction with her was extremely unpleasant. Tehmina Kossir displayed dismissiveness and made inadequate attempts at resolution. She disregarded my concerns, citing her supposed 22 years of experience as justification, which does not excuse their wrongdoing. Her unprofessional behavior included callously remarking that they had already been paid and shifting responsibility onto the landlord. Furthermore, she threatened that the landlord could issue a CCJ (County Court Judgment) against me if I took further action. It is unacceptable that they misrepresented the property and failed to disclose ongoing construction work. This branch seems to prioritise profit over client satisfaction. When I mentioned seeking legal advice, Tehmina Kossir simply responded with indifference, suggesting I cannot take them to court. I strongly advise against dealing with Connells Dudley to avoid unnecessary stress and frustration. Additionally, despite noticing health and safety concerns during my visit to the property, Tehmina Kossir showed no concern, further exacerbating the situation.
Hello Elly Machina, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleBeth was absolutely fantastic throughout the whole experience, always extremely helpful and there to answer any questions if needed, thank you!
Thank you for your excellent 5* review and kind words of our dedicated team Alex. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently brought our first house.Joe lambeth from the dudley branch quickly sorted our mortgage application for us and has been so helpful from start to finish.was so grateful for all the help we received from Joe
Thank you for trusting us with your first house purchase! We are thrilled to hear that Joe from our Dudley branch provided you with excellent service and made the mortgage process smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience from Connels Dudley. Leyla thank you so much for your excellent service and finding a new tenant so promptly. Top marks!
Thank you for the amazing review! It's our pleasure to provide excellent service and find tenants quickly. We appreciate your support and look forward to continuing to exceed your expectations! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleLayla has a charming personality, very obliging, pleasure to business with her , she's always welcoming with a beautiful smile, will recommend anybody to her, she has let out both of my houses very quickly
Thank you so much for your kind review! We're thrilled to have Layla as part of our team - her charming personality and dedication to her clients make her a pleasure to work with. We're glad she could find great tenants for your houses quickly and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleFantastic experience. Amy was a very friendly and knowledgeable. She made us feel at ease and explained the process thoroughly.
Thank you for your terrific 5* review Ads. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery happy with Connells, Tehmina and Nathan were both very helpful and did everything they could to help me! Tehmina is lovely and will go that extra mile to help you!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have just purchased our first home and could not fault anything. Joe Lambeth was our mortgage advisor and from start to finish he has been so helpful and informative. We were kept up to date at all times and we're really looked after by Joe. Thank you so much to Joe and all of the sales staff at connells to help us get onto the property ladder finally
5/5
GoogleIt is the first time I have let a property. I contácted several local letting agents. Connells and particularly Holly. She was prompt in her response and attended my property within 24 hours. She gave a full and comprehensive appraisal and after the first meeting I was fully briefed. Once the flat was ready to let they were extremely quick in getting adverts and photos published. 5 days from advert to rental agreement. Throughout the whole process I was made to feel I was the only customer they were dealing with and when Holly went on leave she handed over to Lauren. The continuity of service was excellent as was Lauren.PositiveProfessionalism
5/5
GoogleFantastic service. As a landlord who currently lives abroad I know my property is in good hands. They are professional, courteous, and prompt when dealing with any issues. Communication is excellent and I am always kept fully up to date. Thoroughly recommended and many thanks to Aisha and the team for all of their hard work on my behalf. Edit: since I wrote this review the management has changed, Holly is now in charge of letting my property, I am happy to say she has continued to provide the same excellent service as before, and continues to keep me in the loop and up to date with regards to my property.
5/5
GoogleHolly was very helpful and quick at responding to my email. The whole process of renting the property was really quick and seamless as most of the documents were completed online. I did not have to worry about having to make phone calls during work (which is quite difficult for me). I have never had such a great experience with any other agents. The home move assistant was helpful in making sure that the essential services such as council tax, water, gas and electricity are completed before moving in. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleWe have been renting from Connells Dudley for 3 years. We found out 3 months ago that the information they provided regarding where our gas and electric metre were incorrect. What they had written in the inventory was incorrect and again what they verbally informed us at the start of the tenancy was incorrect. We have been told by shell that we’ve been overpaying drastically (owed 1000s) and need the closing reading before we moved in 3 years ago (that the agency/ landlord should take before tenants move in) to calculate exactly how much to refund us. I’ve been chasing Connells for the last 3 months and no one has gotten back to me despite promises that they’ll get back to me immediately as this is a serious issue. It’s extremely frustrating that this is an error on their side and despite emails and phone calls we have heard nothing. We know the landlord in the past have also had issues with them in regards to communication when we had contact with him over another matter. We’re seriously considering moving apartments (as we’ve had other issues with them due to poor communication in this property as well- relating to fire and safety) and will never go back to renting a property of Connells Dudley.
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleMe and my partner are very happy with the support we received from Joe Lambeth, our mortgage advisor. As first time buyers it all felt a bit daunting. Joe has so much knowledge and he explained everything in a way that we fully understood. Connells sorted everything out for us so it was a very easy process for us. Thank you!
Thank you for your wonderful 5* review Zoe! We're thrilled to hear that Joe was able to make your first-time buying experience smooth and understandable. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleThank you so much Layla and the team for getting me and my two children into our home. Couldn't of done it with out your help.
5/5
GoogleVery good experience dealing with them … Professional and Honest.
Thank you for your positive review! We pride ourselves on being professional and honest in all our dealings. It truly means a lot to us that you had a great experience with our business. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTehmina was incredible. Very helpful and went the extra mile to secure us the perfect home. Thank you so much for everything.
Hi Gemma, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
GoogleI had an exceptional service with Layla as she was very easy to get along with and made my experience comfortable. I would definitely recommend her to other landlords.
Thank you for your glowing review! It means a lot to us that you had such a positive experience with Layla. We strive to make every customer comfortable and happy with our services. We appreciate your recommendation to other landlords! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMyself and my partner were moving into our first place so had plenty of questions from the get go. Tye and Kamal were both amazing and patient with getting us set up and making sure we had everything we needed after moving. Excellent customer service from them and would 100% recommend asking for them if you’re in the same boat as we were. Top notch 👏🏻
5/5
GoogleThanks Joe Lambeth for all your support and mortgage support
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are very much impressed by the five star service we received from Connells letting service in Dudley. We commissioned Connells Dudley to let our newly purchased Buy to Let property. Lauren from lettings department was extremely efficient and found us a tenant within a week. We are first time landlords therefore were naive to the entire process. Lauren was very professional and guided us through the letting process patiently. We would highly recommend Connells letting service in Dudley and would not hesitate to request their service in our next purchase.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Googleconnells is the best agency to me, they got amazing properties excellent customer service , good staffs and high quality of professionalism,especially bethany in dudley branch she was very helpful and a great person althru the process , she made finding a lovely home easy for me this is an agency i would recommend over and over again
Many thanks for the fantastic recommendation and 5* review Cynthia. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Dudley office has 262 reviews across two platforms: 258 on Google, 4 on Facebook.
Connells Dudley is rated 4.3 out of 5 across all 262 reviews, and 4.4 out of 5 on Google from 258 reviews.
Connells Dudley, 4-5 Stone Street, Dudley, DY1 1NS.
