Connells reviews

★★★★★ 4/5

Google

I’ve had a fantastic experience working with Layla at Connells. From start to finish, she was professional, approachable, and incredibly responsive. She kept me well informed throughout the process, answered every question promptly, and made what could have been a stressful experience feel smooth and well managed. Layla’s attention to detail and genuine care for both tenants and landlords really stand out. She goes above and beyond to ensure everything is handled efficiently and fairly, and her friendly manner makes her a pleasure to deal with. It’s clear she takes pride in her work and values building positive relationships. I wouldn’t hesitate to recommend Layla to anyone looking for a reliable and dedicated property manager. A true credit to the Connells team.

Rav · 16 March 2026

★★★★★ 5/5

Google

We used Connells to arrange our first mortgage, and our adviser, Joe Lambeth, was exceptional throughout the entire process. As first-time buyers, we greatly appreciated the time and care Joe took to explain everything in detail, ensuring we fully understood each step. He made it clear that we could reach out to him at any time, and he was always quick to respond to calls or emails whenever we needed guidance or clarification. We would like to extend our sincere thanks to Joe for making what could have been a stressful experience feel seamless and straightforward. His professionalism, knowledge, and support made all the difference.

Ashley · 29 October 2025

★★★★★ 5/5

Google

We used Connell’s to arrange our very first mortgage. Our adviser, Joe Lambeth was exceptional. As first time buyers, he went through everything we needed to know in great detail to help us understand the process. Even at times where we got a bit confused, he was happy to go through the information again, answering any questions we had without making us feel embarrassed. Joe has been a massive part of our buying process, helping us to set everything up, including solicitors and insurance, all the important stuff! Thank you for your support and being so friendly and helpful throughout our journey.

Denny · 15 October 2025

★★★★★ 5/5

Google

I had wonderful experience with connels Layla is an outstanding property manager. She is professional, responsive, and incredibly organized, always handling issues quickly and efficiently. Her communication is clear and consistent, and she truly cares about both the property and the people involved. I highly recommend her to anyone looking for a reliable and trustworthy property manager.

Hameed · 16 February 2026

★★★★★ 5/5

Google

I had a really positive experience with Layla, she was incredibly helpful throughout the whole process. Layla was friendly, professional, and always willing and quick to respond to any questions I had. Everything was explained to me very clearly, which made this process less stressful. I would highly recommend Layla, Thank you!

A · 16 February 2026

★★★★★ 5/5

Google

I recently just bought a property and Joe Lambeth was fantastic! I couldn’t ask for a better mortgage advisor, he has helped me all the way through and answered any questions I had no matter how stupid they seemed. He’s extremely patient and saved me money through the process, even went through the extent of helping me sign all the documents I didn’t understand face to face. He seemed very passionate about my mortgage going through smoothly and properly, with all that he is a great guy too and very approachable. Please please use Joe, you won’t be disappointed!

Astro · 28 November 2024

★★★★★ 5/5

Google

I had an excellent experience with Joe Lambeth in securing a mortgage for me. As a first time buyer, my experience couldn’t have been more a positive one. Joe made sure I understood everything and guided me every step of the way. He always answered my queries and concerns. I just moved into my apartment and I am very pleased with it. I highly recommend Joe if you are looking for someone to help you out with your mortgage process.

Naomi · 2 November 2024

★★★★★ 5/5

Google

We recently had the pleasure of working with Joe Lambeth from Connells for our mortgage needs, and I couldn't be more satisfied with the experience. From the very beginning, Joe was incredibly professional and attentive. He took the time to understand our financial situation and offered tailored advice that truly made a difference. Joe's knowledge of the mortgage market is impressive. He guided us through every step of the process, ensuring we were informed and okay with the provided options. His responsiveness was exceptional; I never felt like just another client. As well as being approachable and available via phone or face or face whenever we weren't sure about things during the whole process. The whole process was smooth and stress-free, thanks to Joe's expertise and support. I highly recommend Joe Lambeth at Connells to anyone seeking a reliable and knowledgeable mortgage advisor. He turned what could have been a daunting experience into a straightforward and positive journey. Thank you again!

M · 23 October 2024

★★★★★ 5/5

Google

Very professional and helpful as a first time owner they helped answer all the questions I had with buying a home, Zeno went above and beyond with updated on the build.

Captain · 2 April 2026

★★★★★ 5/5

Google

I cannot recommend Connells enough, I'm a first time buyer and Joe Lambeth from the Dudley branch was an amazing help. He made every make sense and ensured I was supported throughout. I also received a cute welcome home gift box which is a very nice touch I'd encourage anyone thinking of buying to use Connells, you'll be supported All the team at the branch are amazing and friendly and again Joe is knowledgeable and fantastic at his job

Tara · 5 November 2024

★★★★★ 1/5

Google

I wish it was possible to give zero star to connell. Rented out my property thru them. Paid for full management. Connells rented the property to a tenant who i was not very comfortable with. Connells didnt conduct their “regular visits” , i had to call connells for 2 months to request a visit which finally happened. Connells sent an inexperienced person who didnt pick up anything, on my request they sent someone else only to find out that tenant was subletting my property and had damaged my property. Tenant picked by connell, damaged my property, when I complained to connells they said “sorry” and didnt take any responsibility for their wrong doing. They said the contract was between me and the tenant and connells had nothing to do with it. Connell deliberately look for a tenant who will stay not kore than 11 months , so they can get a new tenant every year and keep charging contract fees and so on .. basically they charge enough to cover the rent for first month . This is their business strategy to make profits for their branch and show they are working. Rental team never answers the phone , they do when they are desperately trying to get your business. Dont fall for the trap and all of the promises. Taking them to ombudsman now because they are absolutely terrible at their jobs and absolutely useless. Stay away from connells . They are pure bad news. I do not know how a bad company like this can even survive, their rental team in Dudley is absolutely shambles. People leave that place in few months and run away. Since i have been with them their staff changes every few weeks. Management is a nightmare. They have got “floats” they will keep your money and will never pay full rent to you, beware of them. Absolute mess and they will never do what they say. Very unprofessional. Please read other terrible reviews and their trust pilot reviews, you will know the truth.

Sn · 30 July 2024

★★★★★ 5/5

Google

I worked with Tam initially last year when we were going through a tenant eviction. Her knowledge of the process was excellent. This year she worked hard to let the property, which was done efficiently and seamlessly. She was a great help with contacts to get the property into a sufficient state and also compliance with regulations. We do not live locally and she made the whole process so easy and straight forward, which is massively appreciated. Bethany also assisted on some items and was also incredible efficient. It was a pleasure to work with them and I can't recommend the team highly enough.

Kate · 30 July 2024

★★★★★ 5/5

Google

Absolutely the best mortgage advisor in the whole Uk. Joe is the only person they you need in fact is essential for any property purchase specially if it’s your first one. …

Jagdeep · 16 January 2026

★★★★★ 5/5

Google

I dealt with Layla and Tam and they were absolutely exceptional. They moved me in my new home so quick with such ease. Not a bad word to say about their service, wouldn't change my experience with them the slightest. Definitely recommend!!

Aakifah · 13 October 2025

★★★★★ 5/5

Google

We worked with Tam from the letting agency and I was very impressed with the service she provided. Just 30 minutes after I got in touch with her, she put our property online for letting and had someone interested in viewing it on the same day. She found us a tenant within two days, has constantly been updating on what’s happening and even went out of her way to do some extra things for us. She provided us with an excellent service second to none, we will definitely be using this letting agency in the future.

Fazila · 14 March 2024

★★★★★ 5/5

Google

Tam Is a very talented and driven professional who strives for perfection to meet the needs of her clients. Tam advertised my properties and found suitable candidates very quickly. I had a arrangement with the previous manager and Tam honoured the same terms and conditions which demonstrated a high amount of integrity and focus on growing long term relationships. When I have any discrepancies that require a prompt resolution, Tam always provides the best guidance and assists where possible to obtain a successful outcome. Tam is always happy to assist, provides rental estimates that are in line with market rates before closing the deal within days. I look forward to working with Tam again, thank you very much for your hard work and perseverance over the years, your professional attitude to work and ability to honour your commitments is paramount, you are a true master of your craft.

Harjinder · 14 March 2024

★★★★★ 5/5

Google

I have purchased a new built 2 bedroom house in Dudley. Connells agents have been great in making the process so very easy. They were great in arranging all the needed services for the purchase process which made my life easy. Special thanks to Louis, Lucy and Zeno

Alison · 15 April 2026

★★★★★ 5/5

Google

Layla was super helpful with my questions, explaining things well & clearly, as well as with a positive attitude. Very nice experience

Lyla · 16 February 2026

★★★★★ 5/5

Google

Excellent service I would like to thank Zenonas who made handover very smooth and easy for me

Rabail · 19 March 2026

★★★★★ 5/5

Google

We visited around six or seven letting agents in Dudley town on the same day, and honestly, none of them showed much interest, most just handed us a card and told us to check online. But our experience completely changed when we met Layla Ali. Even though her manager was away, Layla took charge immediately. She took all our details, listened carefully to our requirements, and made sure we were properly served. She was professional, helpful, and genuinely interested in helping us find what we were looking for. Excellent customer service from start to finish, a true credit to her company!

Masood · 5 November 2025

★★★★★ 5/5

Google

Layla and team have been fab they knew exactly what would suit me and it was perfect, everything was done to time. Would totally recommend Connells for your move 👌 …

Shahida · 29 October 2025

★★★★★ 5/5

Google

I am a first time buyer and I couldn’t have of asked for a better experience than what I received with Joe Lambeth. Not only did he secure a mortgage for me he made sure I understood everything and guided me every step of the way. He was always happy to answer any queries or concerns I had no matter what.I highly recommend Joe if you are looking for someone to help you out with your mortgage process as he takes a lot of stress away.

Dion · 19 April 2025

★★★★★ 5/5

Google

Received Exceptional customer service. From the start of marketing my property for letting, to finding the right tenant. I have appreciated all the support that I have been given as I do not live in the area and relied completely on their services. All admin, selection process was handled very efficiently. I would highly recommend using the services of Tahmina and her team at Connells for letting your property.

Kanti · 14 April 2024

★★★★★ 5/5

Google

myself and my partner are super pleased with the support we received when purchasing our property, the mortgage advice we received from Joe Lambeth is second to non. He was always available at any time, nothing was too much to ask and he was always open/honest with us. Highly highly recommend.

Ellie · 12 December 2024