Trusted Agent profile
★★★★★
262 reviews across 2 platforms
4-5 Stone Street, Dudley DY1 1NS
Connells's Dudley office at 4-5 Stone Street is rated 4.3 out of 5 across 262 reviews on two platforms, including 258 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
GoogleGood staff, special thanks to Layla for helping out and making sure the whole process was easy.
Thank you for the amazing review! We are thrilled to hear that Layla provided exceptional service during your visit. We appreciate your feedback and hope to see you again soon. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleJoe Lambeth was a life saver when we were buying our first home. It is such a confusing process especially when you haven’t done it before, but Joe was there every step of the way, even helped us to get a cheaper offer on the house. Thanks Joe for always giving us a call and answering our many emails/silly questions!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe were so lucky to have Joe Lambeth doing this for us. Definitely the most professional person I have met in the last 10 years. I would recommend him 100% as there will be no one better to navigate this complex process.
Thank you for your kind words about our team member Joe! We pride ourselves on providing professional and top-notch service to all of our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe found this experience really easy, the viewing was great, and we was well informed the entire time, even through the process after, we was kept up to date and any questions we had where answered! Thanks to Nathan G for making this as easy as possible, without any stress or hassle, brilliant transition.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally good estate agents, Nathan was especially great, super helpful throughout the whole process and answered all questions for us both and provided good knowledge of the property from start to finish, was always quick with responses and kept us up to date even with small things which is appreciated.👍🏼 …
Thank you for your thoughtful 5* review Tariq! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
GoogleMe and my partner were very very pleased on how Tamz was efficient throughout the whole process from start to finish. Both Tamz and office staff are on point when dealing with other enquires to ensure we was happy and we wouldn’t use another estate agents as these are top tier many thanks Matthew and Leilani
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have worked with Letting Agencies for many years and have to say Tam from Dudley Connells is the most effective Lettings Manager we have had! She is proactive in terms of communication, efficiency, accuracy and business sense. We have multiple properties managed by this branch and will continue to do so.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI have just recently purchased my first home with them And there services were amazing especially Joe Lambeth who helped us to get the best possible mortgage that I could afford. Really happy with them.
Many thanks for your outstanding 5* review and your generous comments Zainab. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic services by the team here, helped us massively with a property we really wanted and got everything sorted within a timeframe that we wanted. Big thank you to Beth & Tehmina for everything you done for us
Thank you for taking the time to leave us this great 5* review Craig. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely buzzing to get the keys to our new home today! Tehmina was an absolute godsend helping us get all sorted and advising us what we needed to do amd when. Amazing team of people at connells Audley. Can't thank you enough thank you again!
Charlie-ann Bates thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently rented a flat through connells and was impressed with their professionalism.Mrs Layla responsive to my queries and helped me navigate the process smoothly. The property was well-maintained, and she kept me updated throughout my tenancy. Overall, I'd recommend connells Agency for their excellent service and supp
Thank you for choosing Connells Agency for your rental needs! We strive to provide top-notch service and are glad to hear that Mrs. Layla was able to assist you with a smooth and professional process. We will continue to maintain our properties and keep our clients updated. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleSo firstly,one of the staff had laughed saying it would be a miracle if i passed referencing. I explained my situation with having 2 step children who live with me part time aswell as my own child,which i was told was okay,as was asking for stuff to be removed from the property. When discussing with the landlord,he had been told i wanted everything and that i was a complete liar! Diagusting behaviour,it has led to the landlord pulling out and us now having nowhere to live. Im now worried im not going to get my holding deposit or zero deposit back.
Hello Tiegan, I'm very sorry to hear about your experience and the distress it has caused. Please contact us at complianceresidential@connells.co.uk so we can look into this matter further. Best regards, Lucy, Customer Relations Team
5/5
GoogleTan was very helpful in securing me a great deal for my upcoming rental. The whole process of buying the property had been very stressful so it was a relief to deal with Tam who was straight forward and clear. Highly recommend.
Motiv_musik many thanks for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently moved into a rented property with the help of connells, and to be honest it was the best house hunting experience i have had since renting. The process was smooth and quick and i would love to give my thanks to bethany and tehmina who have been in constant communication with me. All my questions have been answered and any fixes i have requested for has been swift literally next day I love the property and i would definetely recommend!
Thank you for taking the time to leave us this amazing 5* review and recommendation Kasim. Kind regards Lucy, Customer Relations.
5/5
GoogleBethany and the team kept me informed of everything, always responded quickly. And got me into my new property quicky and efficiently ,Everything happened smoothly. And at a good pace.. Will happily use again :)
Thank you for your thoughtful 5* review Ant Macey! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe could not be more grateful for all the help Beth gave us. Beth in the dudley branch was amazing from start to end ,nothing was ever too much for her. I called to enquire about a property , was given a viewing the same day and then moved the following week. Any questions I had she was always at the end of the phone ready to help .Her communication with everything was second to none , and she was so helpful explaining everything in detail for me. she was very nice and friendly and it has been a pleasure having her help us along this journey . We wish you all the best for your future .
Thank you Rebecca for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMet Layla at our then potential new property. She was very friendly, professional and highly informative. Thank you for all your help and advise whilst sorting our new family home!
"Thank you for choosing us for your new family home! We're thrilled to hear that Layla provided such friendly and informative service. It was our pleasure to help you find your dream property. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAmazing experience working with Layla Supper responsive ,professional,and genuinely looked out for my best interest She took the time to understand what l needed and delivered results beyond my …
Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience working with Layla. Our team takes pride in being responsive, professional, and always looking out for our customers' best interests. It means … More
1/5
GoogleRecently viewed a property and was happy with it. Put down a holding fee, filled out the forms to check my earnings and heard nothing for nearly two days. Contacted Tam via email this morning and was told my earnings were not enough, asked for clarification (I work 2 seperate jobs, which i said multiple times and no one said that that may cause issues). The system clearly did not account for my second job, Tam confirmed the only earnings accounted for were from my fortnightly paid job in an email. However when I called, she tried to say that both my jobs were now accounted for, which they blatantly weren't going off the figure she gave me, and it turned out, she had already agreed to let the property to someone else, despite the fact that I paid to hold the property, which clearly did not happen and I was offered no solution or refund for her lack of communication
Hi Chloe, we apologise for the inconvenience you experienced. Please contact complianceresidential@connells.co.uk to discuss your concerns further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
5/5
GoogleGave my house to another estate agents for a few months they was taking ages , gave it to connells dudley to layla, and she got me tentants within 2 days 🫡💯 …
Thank you so much for your review! We are thrilled to hear that Layla was able to get you tenants in just 2 days. We pride ourselves on providing efficient and effective service, and we are so glad to have helped you with your property. Best wishes, Lucy, Customer Feedback and Support Team
5/5
Googlelayla has been absolutely fantastic during this whole process, she had made it so easy and been so helpful. thank you so much
Thank you for your kind words! We are thrilled to hear that Layla provided such excellent service. Our team takes pride in making the process easy and enjoyable for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWhat can I say about this team? The stress of going through renting these days are enormous but Holly and her team made it look like a walk in the park. I had a tight deadline and turnaround in a week but Holly made it look like it was no problem at all right from the very first day I spoke to her, to viewing and letting! Very courteous, professional and understanding. At this point I was still waiting on applications to other Letting/Estate agents that had taken weeks for a decision! I can’t thank you guys enough. I will definitely recommend Holly and her Dudley team.
5/5
GoogleMy boyfriend and I are renting our first property together, and this nerve-wracking experience has been made so much better by our letting agent at Connells, Kamal Hassan. He's always professional, prompt with responding to emails or calling us, answers our questions, and even made time for me to go back into the property after our offer was accepted so that I could take measurements for furniture. I really cannot recommend Kamal enough for all the help he's given us.
5/5
GoogleI have used Connels Dudley a few times now and found each time the service they give is 5 star. Very efficient and great customer service. Especially naming Tammy and Nathan . Thank you Angela
Many thanks Angela Eagle for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Dudley office has 262 reviews across two platforms: 258 on Google, 4 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Connells is rated 4.3 out of 5 across all 262 reviews, and 4.4 out of 5 on Google from 258 reviews, checked 9 October 2026.
Connells, 4-5 Stone Street, Dudley DY1 1NS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
