Every review we hold for the Driffield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotInitially I was happy with the changes
Initially I was happy with the changes, but not it seems that you cannot click on floor plans and open then, nor can you scroll through and see the remainder of the pictures. It freezes on my iPad. I have to come out of it and go back in. some bug fixes required.
Aissa · 28 October 2020
Agent replied · 13 June 2024
Good Morning Aissa,Thank you for your review. We're sorry to hear your app is freezing and you're unable to scroll through the images and floorplans. We'd like to look into this and get this resolved, please can you email talk-to-us@rightmove.co.uk so we can investigate this for you. Many Thanks, Rightmove.
★★★★★ 4/5
TrustpilotA good site for advertising properties…
A good site for advertising properties for sale or rent, but doesn’t favour the seller to give a true reflection of the sellers journey.
Consumer · 15 February 2024
Agent replied · 13 June 2024
Good Afternoon,Thank you for taking the time to leave us a review.I'm glad to hear that you think the app is a good site to advertise. I am sorry that you feel it does not favour the seller.If you have any suggestions or feedback so we can improve upon this, please send us an email to talk-to-us@rightmove.co.uk.Many thanksRightmove.
★★★★★ 5/5
TrustpilotImages removal.
Emailed about getting images of my property removed from the sold prices information.Got an email back the next day asking for some information, with in minutes, the images were gone. So as my request got forfilled, with out hassle, I was very pleased with the service.
Paula · 28 February 2022
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us such a great review. If you need anything else, please do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300. Many thanks, Rightmove
★★★★★ 5/5
Trustpilotvery knowledgeable
Alex resolved my issue straight away and changed a few other things to improve my P/C quickly and efficiently.
Neil · 23 May 2024
Agent replied · 13 June 2024
Hi Neil,Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Alex & Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
Trustpilotnot the best experience so far
We're going through the referencing process at present but we've found communications and processes very poor so far. They promised to send our guarantor an email with the final documents required but this has not been received. Hopefully things will get sorted on Monday. Will update upon completion with final thoughts.
Danny · 9 April 2021
Agent replied · 13 June 2024
Hello Danny,Thanks for getting in touch to provide some feedback on your referencing experience so far. I have taken a look at the application and it looks like we did forward an email to your guarantor on the 7th and the 9th of April, it isn't completely uncommon for our emails to be filtered into junk mail so that may be why it wasn't registered as received. I can confirm that your application has now been completed successfully, but I am happy to arrange a call or discuss this in more detail, we are aware that there is always room for improvement. Please get in touch with me directly at beth@vanmildert.net, in the meantime I will drop you a call this afternoon.Best WishesBeth
★★★★★ 5/5
TrustpilotStephanie dealt with my issue straight…
Stephanie dealt with my issue straight away - was very, helpful, polite and professional
Anna-Marie · 19 August 2024
Agent replied · 23 August 2024
Hi Anna-Marie,Thanks for taking the time to leave such a nice review.I have passed your message to Stephanie, we really appreciate hearing messages like this. Don't hesitate to get in touch again if there's ever anything we can help with.Many thanks,Rightmove
★★★★★ 1/5
TrustpilotLack of important info, poor data, Not user friendly
Rightmove guys,The data on property is so painfully poor. No filtering by the size of the property, loads of the properties don't even have such information on their description. No user friendly results sorting options. It is shameful that you allow all the crap with no useful information land on your website.
Kate · 10 January 2021
Agent replied · 13 June 2024
Hi Kate, Thank you for your review.Our teams regularly review feedback when planning for the future, your feedback has been shared with our Specialist Teams to take into consideration.If there's anything we can help with in the future please get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
★★★★★ 5/5
TrustpilotI would like to applaud the prompt…
I would like to applaud the prompt response and support I received from you guys ensuring my referencing was completed as required. Thank you all!
Customer · 11 January 2024
Agent replied · 13 June 2024
Hi There, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with the Rightmove referencing process.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
Trustpilotmy property details were matched to the…
my property details were matched to the wrong address on my street on the price paid section. it affected the sale of my property and I have had to remove it from sale for 12 months I will stipulate to whom ever I go up for sale with next time not to put it on rightmove
Liz · 10 June 2019
Agent replied · 13 June 2024
Hello Liz,Thank you for taking the time to leave us a review.We are really sorry about this. We would really like to look into this for you. So that we can look into this for you, please can you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 and provide us with your property address.We look forward to hearing from you.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotQuick and Efficient
Has a great experience with Rightmove. I had the pleasure of working with Chris who was quick to reply, clear in his instructions, and worked efficiently. Would definitely recommend.
Bri · 2 October 2023
Agent replied · 13 June 2024
Hi Bri, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Chris & Rightmove.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat customer care
Thanks Caz for actioning the amendments
Alison · 1 April 2020
Agent replied · 13 June 2024
Good Morning Alison, Thank you for your 5 star review. It sounds like you had a great experience with our specialist Caz, we will pass this on to her. Please don't hesitate to get in touch if theres anything we can help with in the future. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.uk Happy Home Hunting. Many Thanks,Righmove.
★★★★★ 5/5
TrustpilotZoe Blenkinsop handled my tenancy…
Zoe Blenkinsop handled my tenancy reference checking with complete professionalism and kindness, making it the easy process it should be. Thank-you Zoe!
Ian · 9 March 2024
Agent replied · 13 June 2024
Hi Ian, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Zoe and Rightmove.If you need anything else, please get in touch at 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 5/5
TrustpilotWhere would we be without Rightmove!?
For a variety of complicated personal reasons, I am currently involved in the sale or purchase of several properties with various family members.Rightmove makes it very easy for us to understand the market in a given area, and see how the market is moving over time. It's been a huge help for us..!
Andy · 21 July 2020
Agent replied · 13 June 2024
Hi Andy, Thank you for the lovely 5-star review. We're so pleased we make it easy for you to market your properties and also search for properties. This is exactly what we want. Happy Home Hunting.Many Thanks, Rightmove.
★★★★★ 5/5
TrustpilotConsistently thorough, professional, effeicint and helpful.
We have been using Van Mildert as our referencing company for years now and have always been very happy with their service. Thoroughly professional, speedy and helpful. Always happy to take a call to explain anything and basically nothing is to much trouble. Excellent service and very happy to recommend them.
Kate · 28 January 2021
Agent replied · 13 June 2024
Hi Kate,Thank you so much for such a kind review - we really do appreciate you taking the time to do so, and we are always on hand to take a call and support you where we can!Kind regards,Vicki
★★★★★ 5/5
TrustpilotRhea Thomson dealt with all my…
Rhea Thomson dealt with all my questions in detail and politely, as I did not have a good grasp of the processes since I came from abroad. I would like to thank your institution for its helpfulness and knowledge.
MERT · 24 November 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rhea. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
GoogleExcellent service, friendly staff, always got back to me in good time and answered any questions I had. Would recommend to anyone looking for a stress free move!
Bekki · 17 April 2025
★★★★★ 2/5
TrustpilotEstate agent for the over 60s
At least 75% of the properties I click on are for the over 60s - really frustrating. I've nothing against the over 60s - lovely people - but I wish I there was a filter so I didn't waste so much of my time.Thanks for the reply - that's very helpful.Sadly, filter not working all the time.
Joe · 9 April 2018
Agent replied · 13 June 2024
Good morning, I hope you are well. I can understand this must be frustrating for you and we do not want you to feel this way when searching the site. We have an option under the Filter tab to click on 'Don't Show: Retirement Property' which will remove retirement properties from your search. If you would like me to talk you through this further or you are having difficulties finding the filter please do not hesitate to contact me on 01908 712352 or customersupport@rightmove.co.uk.Kind regards, Rightmove.co.uk
★★★★★ 1/5
TrustpilotUnhappy Agent
As an agent providing referencing to Tenants on behalf of Landlords I have always had problems with how Van Mildert deal with Tenants. More recently when having to make claims for rent Guarantee they have not replied to complaints, calls, emails anything. I wouldn't use now if the referencing was free!!! Avoid!
Anthony · 4 August 2020
Agent replied · 13 June 2024
Hi Anthony,I’m very sorry you have had a negative experience with Van Mildert and the services we provide - we would love to speak to you directly about this. I have started by looking into the claim you mentioned. There are two emails from you, and I can see looking at these we responded on 17/07 explaining that we would have a full response to your claim by no later than 07/08 which is at the end of this week. We also requested any supporting documentation you had from tenants in order to further strengthen your claim, which you kindly provided to us.I appreciate this has not been a sufficient response for you, so have reached out to our account management team who are going to aim to contact you today to support you in getting this resolved.Kind regards,The Van Mildert team.
★★★★★ 5/5
TrustpilotRightmove Referencing
I used Rightmove for a referencing for a new rental property. I found the whole process really easy to use, complete and submit and the comms from Amy (Amy 1 and Amy 2) were great. Thank you for taking away some of the stress!
HOPKINS · 11 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure they receive your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotDysfunctional email system
Their own email system is blocking pdf files send to them and on top of that they have a 4mbs limit per email. What is even the point of asking for documents to be send to you, if you're going to be blocking them and only allowed a tiny size limit.4mbs?! What is this, 2008!? Do they also use floppy disks over there?
Antony · 12 July 2023
★★★★★ 5/5
TrustpilotThe AMAZING Lewis!!!
The AMAZING Lewis!!!Such great customer service!!!Efficient and professional AND so friendly!!! I can honestly say the service here has helped the process move on quickly!! THANK YOU
Andri · 24 October 2023
Agent replied · 13 June 2024
Good Afternoon Andri, Thank you you reaching out.I'm so glad to hear that you had a good experience. I will be sure to pass your feedback over to Lewis as I know they'll be happy to hear this.Please do not hesitate to reach out to talk-to-us@rightmove.co.uk.Many thanksRightmove.
★★★★★ 1/5
Trustpilotwhat can I say awful company
what can I say awful company . took over 10 days for the knock back even though I could pay 6 months upfront and even get a guarantor as well its is less stressful getting a mortgage . awful slow company . went with another agency passed within 2 days
Paul · 19 January 2021
Agent replied · 13 June 2024
Hi Paul,I'm so sorry to hear you've had a negative experience with Van Mildert. We would love to speak to you about this to make sure that we can take any necessary steps to avoid this in future. I've passed on your review to our head of referencing, who will try to get in touch with you during office hours to offer our apologies and to talk through what happened with you.
★★★★★ 1/5
TrustpilotExtortionate pricing compared to the…
Extortionate pricing compared to the other property portals - exactly why we are no longer using Rightmove. The profits this year say it all, not affordable for small independent agents. No support for small businesses.
Estates · 6 March 2023
Agent replied · 13 June 2024
Good Morning,Thank you for taking the time to leave a review and I’m really sorry to hear that you didn’t have a good experience with us. It’s important to us that we get as much feedback as possible, so if you would be happy to chat further our email is talk-to-us@rightmove.co.uk. Otherwise we’d be happy to help at any point in the future and we wish you the best of luck with everything in the meantime. Many Thanks, Rightmove.
★★★★★ 1/5
TrustpilotBad customer service and lack of attention to details
Very bad customer service and lack of attention to details. They poor service and customer service has affected my references process to rent my new apartment. Tried to call them but it was impossible to reach any agents.It is frustrating as you don’t get accurate answers.I have never experienced such a bad customer service.
Fabiana · 4 September 2019
Agent replied · 13 June 2024
Hi Fabiana,We’re very sorry to hear that you have had a negative experience when using Van Mildert’s services. We strive to maintain an excellent level of quality and service to everyone we work with, and are sorry that, on this occasion, we haven’t been able to meet your expectations.In your review you have mentioned an experience with poor customer service and a lack of attention to details, and we would like to investigate this further. Please email: customerservice@vanmildert.net quoting your name and whether you are a landlord, letting agent or tenant which will ensure your complaint is investigated by the right department.We look forward to hearing from you and finding positive resolution to your experience.Kind regards,The Van Mildert Team
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