Hughes and Co Lettings Driffield reviews

★★★★★ 1/5

Trustpilot

Fit the tickbox or move on

Rightmove were used as part of the process to deem us as having enough funds from an estate agent we were interested in renting from. As we live abroad and are returning to the uk, their questions were only uk centric and could not cope with answers that didn’t fit into a very defined box. For instance, we use Notary’s in Bulgaria, not solicitors. They wanted a solicitor letter to say we had sold our house. Even though we rang and provided all the details regarding where our money had come from, and estate agents confirmation of sale etc, it was not enough. Terrible communication in letting us know more information was required. Honestly, if you can avoid this company, please do.

Rob · 9 September 2026

★★★★★ 1/5

Trustpilot

Awful

Awful. As a surveyor I have to rely on their SCT data which is becoming increasingly inaccurate and unreliable. Furthermore, I was recently overcharged by them and have been wating over a month for a refund. I have raised two formal complaints which have been completely ignored. Whoever is in charge clearly does not care about customer service or quality assurance. Unbelievable how such an established and well funded company can be so badly run and get away with it. Disgusting!

Jake · 2 September 2026

★★★★★ 1/5

Trustpilot

Trying to delete my rightmove account what a load of did everything still act

I am trying to delete my account and enquiries within my rightmove account. All emails links dont work then you go back to enquiries of flats enquiries given numbers click contact written the down I am not impressed with rightmove I want my account deleted and enquiries talk about giving out incorrect numbers i have emailed the person who sent to me about a property enquiry plus other one. I have made multiple calls with numbers given eve time even called your main number how much time that has been wasted today. I did not proceed with holding deposit and next section one of many i could not complete your system really needs to be more simpler to use As for previous rental have not got any filled plus work reference the business was sold years ago. I have not given any payments there i no longer wish to proceed with enquiries and account. There is no legal tenancy agreement it doesn't show any your site is a big disgrace to online letting sites. I have found other dead easy sites to navigate yours no.

Ac · 16 August 2026

★★★★★ 3/5

Trustpilot

Rightmove is ok but my biggest issue…

Rightmove is ok but my biggest issue with the site and other property search sites, is that you see a lovely property for sale and when you click on the property, it has a long term tenant. I have emailed Rightmove and mentioned that there should be a box to tick if you are not interested in tenant properties. Here's hoping because it would save so much time searching and having your hopes dashed.

Steven · 23 September 2026

★★★★★ 5/5

Trustpilot

Kelsey Smith Was Great!

I recently went through a referencing check with Rightmove that was very quick, simple, and I was kept in the loop throughout the whole process. I then got a call from Kelsey Smith, an adviser at Rightmove, to confirm that my referencing checks were now complete. Kelsey was extremely friendly and helpful. She offered internet packages and lots of useful information, which then informed my decision. Just wanted to show Kelsey some appreciation! 🙂

Jacob · 9 September 2026

★★★★★ 1/5

Trustpilot

An appalling series of errors, customer blame, IT failures, and unprofessional conduct.

An appalling mess compounded by unprofessional staff and clueless IT. I am trying to rent a property. The agent uses Rightmove for tenant referencing. I need a Rightmove account but my account is locked. I contact the Referencing team at Rightmove; my account hasn’t been used since 2022 so I need to reset my password The password reset doesn’t work. They tell me it is my fault, I’m doing it wrong. I need to use the reset password URL in the email. I try 4 times to reset my password. No luck. Rightmove tell me it is my browser. I use 4 different browsers. No luck. Then Rightmove tell me the problem is my iPhone. I try the password reset to unlock my account on my Windows laptop. It still does not work. Eventually. 7 hours of effort later, a quiet, discreet email directly to me from Olivia in the Rightmove Referencing team states “I've spoken with the team who look after this and they've let me know there was an issue earlier today that was causing this to happen, but that things should now be resolved and the applicant will be able to access password resets normally again.,” It STILL doesn’t work. They want me to try the password reset process again. (Yawn!) NO. They have wasted 7 hours of my life. They are not having any more free solutions testing from me. A special call out to Olivia for advising the landlord and The Online Letting Agent that the problem was my error and I needed to reset my password. Incorrect, crass, and unprofessional in the extreme. The landlord has switched to an alternate agent. Referencing has been verified and completed in 3 minutes. I will never ever use Rightmove again. Constant errors, no accountability, no apology, continually blame the customer. A dreadful waste of everyone’s time and effort. And they won’t stop pestering me multiple times per day to complete the referencing, and it doesn’t work. And they can’t stop sending the automated messages and emails. An appalling series of woeful mistakes, incorrect assumptions and totally unprofessional conduct. It could be an episode of The Office, but maybe too extreme and implausible ?? Landlords - Avoid at all costs. Letting agents - use these folks if you need to get rid of prospective tenants and trash your business. Very effective.

Andrew · 28 July 2026

★★★★★ 5/5

Trustpilot

Search issue fixed

 Jamie Birley from Customer Care Technical Specialist fixed a tricky issue of geo location and search in Surrey. I was searching for my next home and the issue came up. Jamie has been fantastic and open minded. Whilst the issue was fixed he advised me of other alternative options of search. It was a pleasure and thank you for facilitating and easing my further search

Lydia · 10 July 2026

★★★★★ 5/5

Trustpilot

Kelsey from Rightmove was so helpful…

Kelsey from Rightmove was so helpful and patient as she took me through a process to choose and install broadband and tv at my new property. The support was delivered with great clarity and has saved me so much time at this busy period of moving home

Patricia · 10 September 2026

★★★★★ 5/5

Trustpilot

Accommodating and Easy Process

I have been going through the vetting process for a property I am soon to rent and right move have been so helpful. I spoke to Jordan on the phone who help me set up my broadband package ready for my move. He was really helpful and so accommodating to my needs. I’ve had a really pleasant experience so far and would recommend!

Ciara · 15 April 2026

★★★★★ 1/5

Trustpilot

Unable to adhere to the new…

Unable to adhere to the new ruling/policies of universal credit customers trying to get rented flats, as this is now illegal. Allows the landlords to manipulate the system so they can refuse anyone on any benefits. On thier website should state landlords who accept benefit claimants, without judgement. Causes distress to people who are homeless, due to no fault of their own, already suffering the consequences of having to stay in HMOs. So not really a company who cares for thier customers only the landlords!

Joan · 29 September 2026

★★★★★ 1/5

Trustpilot

Very arrogant and unprofessional

P.S. I contacted them and Ryan Monty said, "we don't care about a one star review" LOL WTF! Don't fall for the reply you get here, they will never get back to you. The illiterate agent name Vi-lets is using these scammers as an referencing agency, and they didn't check my salary and jobs properly when I have been earning an amount that allows me to rent that specific house, but their incompetence got in my way and they have suggested the landlord that I need a guarantor, when literally I don't. They are feeding the tool of an agent wrong information about which is making the situation very tough and agent is lying to me now. RM don't accept Rentmigo and Goodlord as a guarantor and they don't even accept one year rent in advance as well, when funny enough having a guarantor scam is all about the rent. They don't even pick your phone when you call them as a tenant, I had to phone them as an agent to get through. I suggest using different service as they are a time wasters and useless as hell.

Neil · 14 September 2026

★★★★★ 5/5

Trustpilot

My account was corrected

Bali was assigned to help with my issue. Very friendly and helpful. Fixed my issue. It took some days but was fixed in the end and I'm pleased with my access now and the service provided. thanks very much 😊

Mrs · 22 July 2026

★★★★★ 2/5

Trustpilot

Cannot trust Rightmove at all

Cannot trust Rightmove at all. Even after contacting them they are getting similar properties mixed up with photographs, descriptions and even sold prices incorrect, for instance number 30 has the information for number 26 and number 26 has the information for no 28 and so on. If they can’t get the basics right how can they be trusted to advertise your property. It is false representation and could stop your house or flat being sold. I have first hand experience of this.

Ian · 28 August 2026

★★★★★ 5/5

Trustpilot

I had a fantastic experience from start…

I had a fantastic experience from start to finish. Olivia was incredibly helpful, professional, and genuinely cared about finding the right solution for me. She didn’t just find me a space, she took the time to understand exactly what I needed and matched me with the best possible option.

Omie · 21 April 2026

★★★★★ 5/5

Google

Highly recommend Hughes & co, I recently had maintenance work done on the property after an inspection carried about by Liana. Liana and Chris have been extremely supportive after I had an unexpected change to my personal situation but they made sure I was able to stay in the property. After this inspection Everything was sorted in a timely manner and I imagine the work done was fairly expensive for the landlord to sort which was approved and fixed very quickly! Shortly after this the boiler stopped working on a bank holiday weekend, however it was quickly sorted within a few days needing the full boiler replacing, again an expensive fix which was approved and sorted thanks to the communication from Chris. I would definitely recommend Hughes & co if you are looking to rent a property.

Kay · 11 April 2026

★★★★★ 1/5

Trustpilot

I have selected one star as it was the…

I have selected one star as it was the only way I could express my dissatisfaction. Your customer support is terrible. I have been and still am, unable to communicate on your site because I have a non-UK email address. This would be a very simple problem to solve if the people being paid to do the job were capable or wiling. I give up this problem has been going on too long.

Anthony · 16 September 2026

★★★★★ 5/5

Trustpilot

Dealt with Alex Walsha

Dealt with Alex Walshaw, who was brilliant. Helped me through the entire process getting set up with my account. Thanks guys!

Rupert · 7 October 2026

★★★★★ 5/5

Trustpilot

Alex Walshaw made this process very easy…

Alex Walshaw made this process very seamless and always at the other end to discuss the process very clearly. Highly recommend.

Alex · 7 October 2026

★★★★★ 1/5

Trustpilot

Slow and Inflexible Experience

The letting agency I am renting through uses Rightmove’s referencing system to carry out background checks. Unfortunately, the process is very slow and extremely inflexible. Everything has to fit into predefined categories, which are often poorly designed, and there is no opportunity to provide explanations or additional context. For example, even if you have recently signed a new employment contract with a higher salary, the system may still assess you based on your previous income. The referencing process offers very little flexibility and does not accommodate common real-life situations. Overall, the entire process is unnecessarily slow and frustrating. If you are planning to rent a property, I would recommend checking in advance whether the landlord or letting agent uses this system, as it can make the application process far more difficult than it needs to be.

Barja · 24 July 2026

★★★★★ 2/5

Trustpilot

When is a HOUSE a BUNGALOW, when it’s on rightmove!

I am an estate agent, I listed a 3 bedroom semi detached house via my software provider ( which I have been using for 7 or so years. In doing so I hit the relevant buttons to indicate that it is a semi detached house, plus I also referred to it as a semi detached house in my advertising text…….yet it was listed as a BUNGALOW. So I have contacted rightmove to be told - that because I had used the word bungalow as part of my descriptive text i.e. to give the phrase some context ‘the rear garden of the house only has bungalows behind it therefore the garden feels a little more private’ which I thought was a fair and reasonable description. BUT AI has described the listing as a BUNGALOW! I have tried to discuss this with rightmove whom have sent me an email saying that the buttons aren’t the sole determinants of a property listing - but other information from the advert will be used. My annoyance is that, if I say it’s a house, on several occasions, and hit the right buttons - then surely their AI, tech team or customer services should be able to override their error. Similarly I pointed out that they are causing my accurate and detailed listing to breach the DMCCA by changing the advert. Their response is I should check my listing. I did - it was correct, UNTIL THEY CHANGED IT. The saga is ongoing, have any other agents seen similar problems. I’d be interested to hear.

Consumer · 22 July 2026

★★★★★ 1/5

Trustpilot

As a first-time buyer

As a first-time buyer, I am extremely disheartened with my recent experience through Jefferies and Dibbens. Their communication was shocking, and they tried to force me to use their mortgage broker before booking a viewing. I already had a AIP from a broker. I would have had to see their broker in person, and after explaining my working hours and that I don't have a car, I received a backhanded comment dismissing me and saying, "How would you even be able to view the property then?" Given that we never discussed which property I wanted to view in the first place, I find this experience extremely unacceptable and unprofessional. I would not recommend wasting your time.

Laura · 17 July 2026

★★★★★ 1/5

Trustpilot

I am highly disappointed by their…

I am highly disappointed by their referencing checks and service. A mistake has been made by my current landlord, my current landlord rectified the mistake and they completely ignored it, I provided alot of additional evidence yet nothing was enough for them to do a second check or acknowledge the corrected mistake. I was treated unfairly by their referencing team. I complained, still nobody cared enough to listen to my current landlord and no response to my complaint. Poor staff and customer service.

Olanike · 16 July 2026

★★★★★ 5/5

Trustpilot

Outstanding

Rightmove is an excellent app & doesn’t deserve any negativity (simply ignore them as not legitimate) whatsoever from people. The search & save function with immediate updates is outstanding & you can find your perfect home with their help. People should thoroughly appreciate just how exceptional their service is for house hunting.

Trevor · 1 February 2026

★★★★★ 5/5

Trustpilot

Jamie Birley Customer Care Technical Specialist

Jamie Birley provided outstanding support throughout the entire process. As a Customer Care Technical Specialist, Jamie was professional, knowledgeable, and incredibly responsive. Any issues were dealt with quickly and efficiently, and communication was always clear and reassuring.

Annaleigh · 14 May 2026