Hughes and Co Lettings Driffield reviews

★★★★★ 2/5

Trustpilot

A platform designed to waste your time

Will they ever improve this platform? Rightmove is a website that wastes huge amounts of your time. It's lack of filtering on searches is amateur. You can't lock in filtering like, pets, gardens, bathrooms, and other features as it always resets. You can't set budgets to your own specific levels. You can't set searches based on floor plan size. You can't filter by availability dates and so much more. Its a platform without competition therefore it has no need or desire to improve. It makes the experience of looking for a place to live more harrowing, annoying, and stressful than it already is. It forgets who is the most important user on its platform.

Russell · 21 April 2024

★★★★★ 1/5

Trustpilot

Righmove messed up our credit reference report.

Righmove were used to do a credit reference application for us regarding a house we wanted to rent via our local estate agents. We were declined by the agent and given various reasons that the report said which didnt make sense. So I requested a copy of the report from Rightmove under the Freedom of information act as we and anyone else reading this have a legal right to see the report Rightmove have conducted on you. So glad we did, as the report is total rubbish and didnt match alot of the information we gave them. Kain at Righmove requested lots of information from us which we provided, but unfortunately the information I gave Kain didnt match what was in the final report. They got my savings wrong, my income wrong, rent shares mixed up and various other issues. As a result we were declined for the property when we shouldn't of been and my partner was in tears for days thinking it was all down to her. If we hadn't of got a copy of the report we would of been none the wiser. So if you get declined, get a copy of YOUR report. I must say, Rightmove, you are a disgrace and should be held accountable for giving incorrect credit references. Trying to rent a property is hard enough as it is in the UK right now, and when you get your foot in the door and get first refusal on a property to then get let down by an inaccurate report. Rightmove, your playing with peoples lives. How many other people do you do this to? Management need to investigate this.

JMP · 8 April 2024

★★★★★ 5/5

Trustpilot

Caring & Considerate Phenomenal Customer service.

Thank you Stephanie for your patience, care, and understanding. Your kindness is greatly appreciated.

P.D · 13 May 2026

★★★★★ 1/5

Trustpilot

The most horrible real estate website…

The most horrible real estate website ever (Don't get me wrong - Zoopla is the same).Unfortunately due to no competition there's no incentive for rightmove to improve, but I'll leave a comment here as a desperate measure. For the many many years there was no new features for the customers and very limited available filters. This is sad to see how the business may turn their backs onto the customers if they are not giving the profit.Rightmove is designed for the estate agents, not buyers/renters.

Someone · 23 March 2024

★★★★★ 1/5

Trustpilot

I am having issue in letting…

I am having issue in letting referencing which is very difficult to pass as per their team work because I think they are not highly trained they are just trainees and assessing things on their own without having complete information and every time you have to explain things to them that how to do it. And they don’t even wait for the specific time span to complete they want everything to be clear in one day and just don’t pass anyone’s referencing and just waste time.

Saad · 5 December 2025

★★★★★ 5/5

Trustpilot

Jemma Holton was very efficient and…

Jemma Holton was very efficient and resolved my issue quickly, thank you.

Courtney · 13 May 2026

★★★★★ 3/5

Trustpilot

Rightmove takes their sweet time replying

I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed it, with the extortionate fees they charge, I'd expect their errors to be fixed a lot quicker than that to be honest.

Hannah · 15 April 2026

★★★★★ 1/5

Trustpilot

UTTERLY APPALLING ERRORS SHOW MY SALES…

Once again you are wrong. The land registry details are correct only Rightmove was wrong! My solicitor forwarded your representative the proof.

Amanda · 17 February 2026

★★★★★ 1/5

Trustpilot

INCORRECT ADVERTISING.

INCORRECT ADVERTISING.This Company is clearly on the "side"of the Estate Agents and NOT on the potential buyer/seller.Whilst trying to search for a detached property for my mother,the search kept bringing up terraced houses of when contacted was informed that they class these as Cottages, and therefore class them under Detached. !!Now, no matter how they tried to explain that to any buyer is beyond my comprehension, and refused to contact me anymore on this fraudulent issue.DISGUSTING.

Francham · 18 April 2024

★★★★★ 1/5

Trustpilot

Bogus Info

I’ve come across homes on Rightmove with descriptions that are simply not accurate, in some cases, completely bogus. When you take the time to report these issues, you’d expect a proper investigation or at least a meaningful response. Instead, the replies feel dismissive, as if the concern is being brushed aside rather than addressed.....

A · 7 June 2026

★★★★★ 5/5

Google

Following the loss of my wife 3 months ago I moved from Devon to Yorkshire. I was very concerned that the rigours of finding a new property over 300 miles away at such a difficult time would be a hurdle too high. From my first contact to even now (having moved in 2 weeks ago) I have been so grateful for the service Chris and Liana have provided me. I had several conversations with Chris, from confirming my viewing to actually signing paperwork and since, when I needed copies of paperwork. Chris would always call me back and either provide answers to my questions or get back to me with those answers. Liana showed me around the property at a particularly vulnerable time for me and she was incredibly supportive and friendly. Even giving me information about local groups I could join in order to start building a new life. In summary, if there was an ‘easy’ way of moving 324 miles in approximately a month, Chris and Liana made it possible. I would highly recommend this business. They may not always answer the phone when you call (they are so busy!) but you can be assured they’ll call you back and do everything possible to support you during one of the more stressful times in life.

Chris · 17 May 2025

★★★★★ 1/5

Trustpilot

Dealing with the referencing team of…

Dealing with the referencing team of Rightmove is absolutely a nightmare. 1) they won’t tell you what are the requirements first time when requesting the reference. 2) every time you call them, there are different people to pick up your calls, and they never direct you to the right person who handle the case. 3) no dedicated person to follow up your case. Anyone pickup the phone call will look into your case. They don’t act like a professional but just tell you the requirements bit by bit, and the documents submitted had never been consolidated. In addition, they seems incapable to do the minimum analysis. 4) impolite and rude when they talk to you over the phone. They just hung up the phone abruptly when they lost their patience without finishing the conversation. 5) they cancel your case right away without informing you and the agent, no reason provided and they block your number so that you cannot contact them. 6) they do not update the agent about the status and the progress even though all the documents required were submitted. To improve, it is suggested that the management team can review the procedures of doing the referencing, and how to communicate the requirements to the customers efficiently and effectively. To restructure the team and employ quality people. Maybe some training can be conducted to ensure your professional team can understand customers. The current team probably will make everyone suffer including the landlord, the agent and customer/tenant and needless to say, the reputation of Rightmove. As the result, the landlord cannot rent out their property to the tenant they preferred, the agent cannot get their commission, the tenant cannot get the property they like due to the substandard referencing team or procedures. In our case, the landlord advised to bypass the Rightmove referencing team, other ways were selected to get around instead.

Siu · 15 December 2023

★★★★★ 2/5

Trustpilot

Their AI tool just pops up when I steer…

Their AI tool just pops up when I steer clear and takes too many clicks to go away. I only want to browse to see what I can afford, there is not need to make it harder with their intrusive pathetic nonsense.

Rob · 22 August 2026

★★★★★ 5/5

Google

We were moving into area from North Wales so can imagine in the competitive market of rentals atm it was alot of racing up and down for viewings. Chris & Liana made the process so much easier, accommodating as many viewings in one day as possible, calling us when they felt something we liked came available and even got in touch when I property we didn't get first time came back available! A big bonus that sets them apart from other letting agents in the area is they actually answer the phone and are so welcoming and ready to help! 100% recommend, also they use a company that does your affordability checks meaning no unnecessary intrusive questions unlike enough local letting agency!

Whitney · 5 May 2025

★★★★★ 1/5

Trustpilot

DATA BREACH DATA BREACH

Megan today has kindly breached data protection and disclosed names to a unknown person on the phone without any security checks. She then refused to put me straight thru to a manager and im guessing also refusing to log it with the ICO.

Thomas · 13 August 2026

★★★★★ 4/5

Trustpilot

Staffer Lewis Henderson Spent Extra Time To Understand and Process Tenancy Reference

I had difficulty crossing the reference hurdle (for a new tenancy) as my financial proof of savings came from a reputable bank with account criteria that was not commonplace. Also, the bank had erred in setting up my accounts on-line ... they had not linked my accounts on-line so it took extra care and intelligence on the part of the RightMove assessor to understand the documentation (which was issued quarterly, not monthly). I was lucky that Lewis Henderson was managing my application file. He understood the documentation met the criteria but he needed to shepherd that information thru the RightMove Referencing "boxes". Without Lewis, I doubt my application would have been successful. Huge credit goes to Lewis Henderson!

Customer · 15 November 2023

★★★★★ 1/5

Trustpilot

Referencing had been the most stressful experience

Put in my application to rent a property. Wanted an employer reference which after chasing was sent to them. They blocked the emails after getting my employer to send multiple. Wouldn’t except me FWD the email even though I rung about this multiple times and they said that would be ok. Have spent hours on the phone with no help on how to move forward in this situation. Just made me go around in circles. I have spent the last 6 days trying to sort it while trying to juggle looking after a 4 month old.Just want it sorted. I will never be going through this company again. They are rude and unhelpful.

Melissa · 14 November 2023

★★★★★ 5/5

Trustpilot

Amazing service for my tenancy check

Amazing service for my tenancy checkI was accepted for a property subject to references on Saturday.Today, Monday, heard from Rightmove and entered the details required. Was unsure how easy my part would be as I am self-employed and I had to send bank statements etc.Everything was completed the same day by mid-afternoon as I heard from the letting agent all good to go.I was expecting it to take several days, not hours! Thank you SO much for getting us past this stressful stage so quick

Craig · 30 October 2023

★★★★★ 5/5

Google

Chris has been an excellent estate agent for both times I have moved to Driffield. He has always been professional, on time and always just a message or phone call away. The properties he's LET have been excellent, and if I've ever come across an issue, he's been on hand to sort them as soon as possible. When I came back to Driffield for work, I went straight to Chris because he has always been great to us. If you're looking for a friendly and good estate agent, look no further, Chris is your guy.

Luke · 17 April 2025

★★★★★ 5/5

Google

Chris and the team have been absolutely amazing from start to finish. Easy and friendly communication, always well informed and kept up to date at every turn. Not only did Chris find a house that I love (no mean feat), he also worked until the 11th hour to get the house ready for me to move into, going above and beyond consistently. He really pulled it out of the bag. Super happy with the service, and wouldn't hesitate to recommend to family and friends. Thanks Chris!

Claire · 17 April 2025

★★★★★ 5/5

Google

We cannot recommend Hughes & Co highly enough! From start to finish, their service has been nothing short of exceptional. Every step of the process was handled with the utmost professionalism and care, and Chris was always available to answer any questions we had, no matter how big or small. What truly stood out was how he helped us navigate a particularly delicate situation. His sensitivity, expertise, and professionalism in handling it were beyond impressive and made what could have been a stressful experience so much easier. Thank you, Chris at Hughes & Co, for going above and beyond to ensure everything ran smoothly. If you're looking for a lettings company that genuinely cares about their clients, look no further. Five stars well deserved! 🌟🌟🌟🌟🌟

Karen · 17 April 2025

★★★★★ 1/5

Trustpilot

Rightmove valuations are so inaccurate…

Rightmove valuations are so inaccurate and out of step with the market. I find Zoopla a more credible and accurate source of property valuations! More estate agents should move to Zoopla and dump Rightmove. They are unreliable and inflexible with Shocking customer service.

GROOVYCHIC · 26 July 2026

★★★★★ 1/5

Trustpilot

No interest in selling property

I submitted an enquiry to view a property and followed up with a phone call in the afternoon after not receiving a response. The person I spoke with informed me that the agent was very busy and would return my call. However, they did not take my name or confirm my contact details. Twenty-four hours later, surprise no call back.

H · 21 March 2026

★★★★★ 5/5

Trustpilot

Refreshingly human

With a horrific impending housing crisis, myself and my partner William, are in the midst of finding our first place as a couple in West London. Needless to say, it's been a nightmare. Some of these agencies go above and beyond to make to feel like a commodity to landlords, and it's really unpleasant.Rightmove's software to support background checks and tenant referencing was a much-needed refreshing experience. The checks are necessary, but not invasive. And the language they use is much better than other platforms, such as GoodLord. Mark Stewart was a rockstar, so when he called me with a question, I requested a feedback link to give him and the wider RightMove team a big 5 star review.Thanks again for being on our side, as tenants, in a difficult industry time. Appreciate being treated like a human being!

Lily · 1 August 2023