Hughes and Co Lettings Driffield reviews

★★★★★ 1/5

Trustpilot

Have tried to get some reply from RIGHT…

Have tried to get some reply from RIGHT MOVE for 2weeks about a property but have had no response what so ever NADA NOTHING is anyone replying to there EMAIL'S

Barbara · 6 October 2026

★★★★★ 5/5

Trustpilot

Seriously impressive service

Seriously impressive service - invitation to pass in 4hrs same day! Haven't rented for decades but after selling our home we decided to rent. Our lettings agent uses Rightmove to reference tenants so both my spouse & I were sent individual links (via mobile & pc) this morning to fill in our personal, work and financial data. One was completed via text link, the other via email link. Easy to do but make sure you have all your data to hand beforehand. Not much between the experiences. Overall it was a breeze. We did have a couple of issues to query so phoned up, miracle of miracles the phone was answered with 3 rings! We dealt with Tonicha and she was a superstar - like lots of people our income is from multiple sources, she answered all our queries about how best to complete the form and had loads of helpful advice. We sent the docs password-protected over email and Tonicha phoned us to say she'd received them and if there was anything else we needed to provide - 2 email runs were sufficient. So much so that they were able to issue a PASS notice to the lettings agent about an hour ago. So start to finish with queries etc took 4hrs on the same day. Service with Tonicha's level of efficiency and helpfulness is really rare these days so Rightmove and Tonicha both deseve a big shout out. Seriously impressive.

Nicky · 24 July 2023

★★★★★ 3/5

Trustpilot

Rightmove needs to update its 20 year old search options

Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results is a clear manipulation of the ability to put in a maximum value.

Simon · 26 June 2026

★★★★★ 5/5

Google

Absolutely fantastic service 5star all the way from viewing to renting was brilliant, no hassle excellent rates and professional service, any issues were sorted straight away by Chris and the team, consummate professionals, I would use there service again and would definitely recommend this company, Many thanks for making the whole process easy and a pleasure dealing with you. Mick

Michael · 11 October 2025

★★★★★ 1/5

Trustpilot

Failure to pass information to the estate agent.

A property came on the market on the 29th June 2023 and I recieved an alert email as it matched my search criteria. I requested to view the property within 1 hour of it being advertised on Rightmove using the link on the Rightmove website. This gave me a link email requesting more personal information such as my annual income, job title etc, which I completed. There is a little clause at the bottom saying that failure to provide this information would effectively delay my enquiry. Once this was completed I received a conformation email, also with a little clause at the bottom saying that this enquiry would only been seen by the estate agent . I hadnt heard anything from the estate agent and called them on the 1st July. The estate agent told me that they had not recieved any enquiry from me from Rightmove and that the property had now reached maximium viewing capacity. I have enquired about several other properties that I have recieved an email about that are advertised on Rightmove and havent received anything from the estate agents. I believe that Rightmove is not working as intended and is failing the public by not passing on information adeqently. This is in breach of their terms and conditions.

Girl · 1 July 2023

★★★★★ 1/5

Trustpilot

Next to impossible to login

Whoever was the genius to enforce the ReCaptcha i.e. select the dolphin 5 times before you even check if the password was correct should be immediately fired!!!No Google or Apple login either!!!Once you fix this madness I'll be more than happy to change the review of I still use the website.Anyway, got so annoyed and disappointed that I started using Zoopla now. Not sure if you know the statistics but > 90% of people will just never come back and will never complain.

Mike · 16 June 2023

★★★★★ 5/5

Trustpilot

Great professionalism

Jamie has been very professional and helpful

Kat · 30 March 2026

★★★★★ 1/5

Trustpilot

Absolutely diabolical team in Merthyr

Absolutely diabolical team in Merthyr. They took well over a month to do checks, which took so long I became homeless. Hollie was just the worst. Did nothing to help, never contacted back, didn't what her left and right hands were doing and extremely unprofessional.If you are looking for a team to help you move, this is not it. I have warned you.

Flipside · 5 June 2024

★★★★★ 4/5

Trustpilot

Bali was really helpful .

Bali was really helpful to answer my questions and guide me through issues I encountered using the site.

Haydee · 15 December 2025

★★★★★ 1/5

Trustpilot

This used to be my go to site to find…

This used to be my go to site to find properties. Now its impossible to login If you want business why make it so hard to use.

John · 2 October 2026

★★★★★ 1/5

Trustpilot

Saved Searches gives Highest Price rather than Newest

Used to be a pleasure to use to view properties, but now their saves searches points you only the Highest Prices - whereas it used to poinbt you to Newest. Obviously saved searches should send you to Newest. I pointed this out to them, but they can't be bothered to correct it!

Mike · 7 April 2026

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I spoke to a customer service agent Mr Bali Mendez. He was so helpful and caring. He provided out standing customer service and I am great full of his kindness 😊

Pooria · 3 September 2026

★★★★★ 1/5

Trustpilot

Run and stay far away

Breddas, check with the agent or landlord if they are using this referencing provider or otherwise they will fk up the referencing and you won't be getting back the deposit. I contacted agent RM, SC, and AW, but they all said, "we don't care about a one star review" LOL WTF! I don't need your copy paste reply.

Zain · 27 September 2026

★★★★★ 1/5

Trustpilot

Rightmove is a xenophobic and racist…

Rightmove is a company which will wilfully discriminate against others based on nationality. As I found out today, they are targeting and blocking a Dutch company only because it has CEO who is Russian (neither the CEO nor the company are sanctioned). Therefore, there is no other reason for this disgusting behaviour but a pure racist hate. Avoid this awful company. (No tolerance for discrimination of any kind!)

Alexander · 4 January 2024

★★★★★ 4/5

Trustpilot

I was happy with the service.

I was happy with the service.Danni was helpful, showed a good understanding of the product and how it fitted into my needs and risk appetite. I appreciated her efforts and insight.I hope i never need to rely on the policy but it is comforting to know it is in place.

Dean · 20 November 2024

★★★★★ 5/5

Google

Chris has been helpful and efficient throughout the process, providing practical advice - particularly helpful as I'm letting a property for the first time. He's responsive, professional and provided a really quick turnaround with finding appropriate tenants from his network. Really recommend Chris and the team, thank you for all of your help and support!

Amy · 16 September 2025

★★★★★ 5/5

Google

My brother has been looking to rent a property in the Driffield area since August this year. Chris and Liana has just found him a lovely house in Nafferton. Thank you for your caring proffessional letting service . He has just received his keys today and will be forever thankful for their help and advice . We cannot recommend Chris and Liana enough . Thank you . Chris

Chris · 17 April 2025

★★★★★ 5/5

Trustpilot

I found an issue

I found an issue, I emailed the team, received polite messages from Shannon, with updates. Then an email to say the technical team had resolved the issue. You can’t ask for more than that.

Nigel · 13 July 2026

★★★★★ 1/5

Trustpilot

Awful scam company

Awful company, they work with estate agents to scam people out of money. The estate agents pass on people who are at risk of being homeless, or the disabled, or people in need of somewhere to live who are desperate. They then "decline" your referencing so the estate agent has a convenient excuse to keep your holding fee, if the estate agent, landlord or tenant pull out of the agreement, it's refundable, but apparently there's a convenient way that they can keep it all, and that's if Rightmove find a reason to decline. And this, naturally, isn't told to you in any correspondence with the estate agent, I wouldn't be surprised if they get half. FRAUD

Steve · 27 March 2026

★★★★★ 1/5

Trustpilot

DON'T WASTE YOUR MONEY!!!!

Thank you Rightmove for your reply which you state you are sorry and someone will be in touch. What a shame it was just empty promises, no-one contacted me instead I get demand for another £300 My advert was initially placed in the wrong category and after a month of no queries I questioned this and it was rectified. Not once have I been offered compensation for that lost month also part month charged at full month rate. The advert was removed after the second month but you still want to charge me. I think it's shameful you want full payment for a service promised but that you failed to fulfill.DON'T WASTE YOUR MONEY!!!!The platform does not work. It's not fit for purpose. I spoke to a very helpful lady Mariessa and I advertised my property with Rightmove. That's where the helpfulness ended, I emailed Mariessa when I found my own buyer to let them know and received no reply. Today I got another invoice for £300 so I emailed them to say I no longer need their services. Mariessa called me to advise that I still have to advertise for another month because I have a contract with them, for some reason I seem to remember being told that if I found my own buyer that would be the end of it.I had one query asking if I wanted to buy their property, I'm not buying, I'm selling. Mariessa insisted there was one other query. Well if there was I didn't receive it. She also said the market is quiet and yet I have been inundated with queries from other sites regarding the property.Be careful when signing contracts what I was told would happen didn't and now Mariessa has told me because I have cancelled the direct debit I will be taken to court. It will have cost me almost £1k for one inadequate query 😡 and a whole load of stress 😳

CHRISTINE · 7 September 2022

★★★★★ 5/5

Google

I speak from experience when I say that Chris has been an absolute professional when dealing with our lettings and I cannot rate him highly enough. His experience and knowledge has been invaluable to us, ensuring that our properties are fully compliant and any maintenance and inspections are carried out in a timely manner We are extremely satisfied with the service that we have received and will continue to use Chris and Hughes Lettings for all of our future property requirements.

Lynn · 11 October 2024

★★★★★ 2/5

Trustpilot

Lovely phone staff, but poor email communications and not always efficient.

While I admit the Rightmove staff I spoke to are absolutely lovely and polite people, I have found myself very frustrated by the lack of efficiency regarding the process of sorting out references so I was able to rent a property with my partner. They requested a ridiculous amount of documents from myself and my guarantor, which we provided promptly, only for them to then decide that the documents they requested weren't adequate and so requested even more. This happened multiple times and was left largely to the last minute before our holding deposit was to expire. Documents from external parties that were holding up the process weren't chased up by them and we only found out they still hadn't received them last minute, leaving us to chase them up ourselves. Overall, communication via email was not always clear and we weren't kept up-to-date on the progress of the process at all, unless we called them ourselves. To summarise, the experience with Rightmove was not the smoothest or most efficient, but if anyone is finding themselves in a similar situation I would highly recommend contacting Rightmove via phone call as their team are fabulous at dealing with issues from there. If you're happy to be proactive and chase up issues yourself by phone you'll be fine, otherwise their communication isn't great.

Jas · 29 June 2022

★★★★★ 5/5

Trustpilot

Excellent service!

Having had to fill in the enquiry to rent after just switching careers there were a few issues that needed resolving. Howie was outstanding! He listened to the whole situation and looked at everything from every angle that he was permitted to and managed to approve things. He was kind, understanding and kept me updated very regularly and should I ever need to rent again in future and have to go through the process again, it would absolutely be Howie I would want to deal with, he was fantastic!

Nikki · 9 May 2022

★★★★★ 5/5

Trustpilot

Having some questions about my…

Having some questions about my referencing application, I had a fantastic experience talking to Aimee, who answered my queries clearly and thoroughly

Swimmy · 4 September 2026