Every review we hold for the Driffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJamie Birley Customer Care Technical Specialist
Jamie Birley provided outstanding support throughout the entire process. As a Customer Care Technical Specialist, Jamie was professional, knowledgeable, and incredibly responsive. Any issues were dealt with quickly and efficiently, and communication was always clear and reassuring.
Annaleigh · 14 May 2026
Agent replied · 31 May 2026
Hi Annaleigh,
Thanks for taking the time to leave such a thoughtful and kind review.
It's really lovely to hear about experiences like yours. We have made sure Jamie has seen this so he knows he is appreciated!
Don't hesitate to get on touch again if there's ever anything at all we can help with.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotJordan from Rightmove has been…
Jordan from Rightmove has been incredible.
On the ball and always willing to answer questions. He has helped to simplify an otherwise stressful experience.
McKinley · 10 August 2026
Agent replied · 22 September 2026
Hi
Thanks for your review!
We truly appreciate your feedback. We're glad to hear about your positive experience, and we will make sure to inform Jordan about your appreciation. Your support means a lot to us!
Many thanks,
Rightmove
★★★★★ 3/5
TrustpilotRIGHTMOVE - PROBLEMS LOADING PROPERTY
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a problem created by Rightmove and i have had to manage customer expectations too. We consider monthly charges for the portal are far too high, On The Market are half the price with a much better user interface.
Dawn · 8 July 2026
Agent replied · 13 June 2024
Hi Dawn,
Thanks for taking the time to leave a review.
I am sorry to hear that we have not met your expectations here.
Rightmove's operating hours are 9-17:30 Monday to Friday, so you typically will not receive any response from us outside those hours.
If you ever have an urgent issue you need help with, please feel free to call us at 01908 712 338.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotShannon was great
Shannon was great, very helpful, sorted out my Rightmove issue quickly and successfully.
Thanks, Olivia x
Olivia · 17 September 2026
Agent replied · 22 September 2026
Hi, Olivia.
Thank you for your wonderful review and lovely feedback on the service you received from Shannon.
I forwarded this feedback to Shannon, who I know will be delighted to hear it.
If you have any further questions, please contact talk-to-us@rightmove.co.uk or call 01908 712 300.
Many thanks.
Rightmove
★★★★★ 5/5
TrustpilotRightmove Customer Support Team offer a…
Rightmove Customer Support Team offer a brilliant service. They are quick to respond and deal with query's efficiently. Having been in the business for many years they are a breath of fresh air - thank you Rightmove!
MrsJWHITE · 14 April 2026
Agent replied · 31 May 2026
Hello,
Thank you for taking the time to leave us this review.
We're so pleased to hear of your experience with our Customer Support Team, we'll be sure to pass your feedback on to them.
Do reach out if there's anything else we can help with at all.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotI am due to sell my property and…
I am due to sell my property and Rightmove historical data is incorrect as they missed off my purchase back in 2009 it therefore makes the house look 30K cheaper than it actually was . They have the house listed as leasehold when it is freehold. I tried to rectify these issues but it appears you cannot and Rightmove customer care doesn't exist. Do not believe these sites (and Zoopla) as they are factually incorrect.
Dereleth · 24 June 2026
Agent replied · 22 September 2026
Hi,
Thanks for taking the time to leave a review.
As this is a public venue, it is not possible to discuss the specifics of your address. But we can absolutely look into this further if you contact us via email or telephone.
We can be reached at:
talk-to-us@rightmove.co.uk
01908 712 338 9-17:30 Mon - Fri
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotExcellent customer service
Shannon was quick to respond and update the information about a property that was listed incorrectly.
OPP · 1 September 2026
Agent replied · 22 September 2026
Hi,
Thanks for taking the time to leave a review.
It's great to hear Shannon was able to help, we've made sure she has seen this so she knows her work is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
★★★★★ 2/5
TrustpilotMoving is stressful enough...
Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.
Dee · 8 July 2026
Agent replied · 22 September 2026
Hello,
Thank you for getting in touch with us and for explaining your situation.
Here at Rightmove, we are the advertising website for estate and letting agents.
We don't have any direct involvement with the selling or renting process of properties, as we aren't an estate agent ourselves.
In the first instance, I would recommend raising a query with the estate agent directly so that they’re aware of this and have the opportunity to look into this for you.
If you have any questions or need anything else from us, please let me know.
Thanks,
Rightmove
★★★★★ 4/5
TrustpilotA good website but watch out for agents…
A good website but watch out for agents asking you to complete your enquiries when you respond to property ads. If you have provided them the information they have asked for on Rightmove's website then that should be enough. Beware too of brokers fishing for information which is not really required for your mortgage application. One more thing if you are not prepared for a barrage of phone calls from agents don't give them your phone number.
Dick · 26 May 2026
Agent replied · 31 May 2026
Hi and thanks for getting in contact.
Thanks for taking the time to leave us a review.
We'd like to understand your experience with the app more so we can improve.
Please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help.
Thanks,
Rightmove
★★★★★ 5/5
TrustpilotBali was very helpful with a…
Bali was very helpful with a complicated issue. Thank you.
S · 18 September 2026
Agent replied · 22 September 2026
Thank you so much for your feedback on how helpful Bali was! We truly appreciate your feedback and will make sure to pass it on to him.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotOutstanding personal service.
I was having technical difficulties with the site which was really giving me a headache and the very personal service I received from their Tech Team was outstanding and helped me to fix the problem I was having. This is a huge company and I have never had such a personal service from anyone such as them before. Well done to Shannon, Customer Technical Care Specialist at Rightmove. Thankyou very much.
J · 6 June 2026
Agent replied · 22 September 2026
Hi,
Thanks for taking the time to leave such a lovely review.
It's great to hear Shannon was able to help with the problem you were having. We have made sure she has seen your review so she knows her good work is appreciated.
Please get in touch again if there's ever anything else we can help with.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotLost all my 'Saved Properties' in My Rightmove
Lost all my 'Saved Properties' in 'My Rightmove' and was unable to restore them, despite the site saying they were still there. Contacted customer support and straight away received instructions to restore, which worked immediately. Thanks Bali for your swift and accurate response. Tim
Tim · 13 December 2025
Agent replied · 13 June 2024
Hi Tim,
Thanks for taking the time to leave a review.
It's great to hear Bali was able to help with your saved properties.
I have made sure he has seen this so he knows his help was appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotHi my daughter and her partner have had…
Hi my daughter and her partner have had such a terrible time buying a house through right move, they agreed a price in 20th Nov with the seller since then the agreement been sent out twice and returned due to incorrect name on paper work the seller has constant trouble getting in touch with his own solicitor as this is all done as a package through rightmove. My daughter and partner solicitor have everything in place searches , surveys since beginning of January. To top it off now they rang and told my daughter the house she purchasing may need to go to probabate for 20 wks plus. Stay well clear of these it’s been a shambles from start to finish tgey don’t even respond to your solicitors like a load of cowboys. Rightmove you need to have a good shake up it’s really not good for bussiness.
Ann · 19 March 2026
Agent replied · 31 May 2026
Hi Ann,
Thank you for taking the time to leave a review.
We’re really sorry to hear about the difficult experience your daughter and her partner have had; it sounds incredibly frustrating.
Just to clarify, Rightmove is a property portal where estate agents advertise their listings, rather than acting as the estate agent or handling the sales process ourselves. That said, we do want to help make sure your concerns reach the right place.
It sounds like the issues you’ve described relate to the estate agent managing the sale, so we’d encourage you to tag or name the agent you were liaising with in your review so they can see this and respond directly.
If there’s anything further we can do to help or guide you, please don’t hesitate to get in touch with us on 01908 712300 or email talk-to-us@rightmove.co.uk.
Thanks Rightmove.
★★★★★ 1/5
TrustpilotThis is not the site to look
This is not the site to look at if you are buying any kind of property, seriously it's the last place to look. Their only positive is they occasionally get a property up first, that's it. Their default is set at Highest first, not the most recent, so that's yet another thing you have to alter. Zoopla is the real get go here by far. This from an extended experience of property searching.Good luck...
David · 25 November 2024
Agent replied · 29 December 2024
Hi David, Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with your Rightmove searches.We pride ourselves on fast and helpful service and we apologize if this has not been the case.I can assure you I have passed your feedback on to our developers to look into. Whilst I can't make any promises, they look at all feedback when looking at future developments. If there's anything else I can help with, please do get in touch at talk-to-us@rightmove.co.uk or call us on 01908 712300Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotThe issue was resolved immediately…
The issue was resolved immediately great customer service thank you Tim
Tim · 24 July 2026
Agent replied · 22 September 2026
Hi Tim,
Thanks for taking the time to leave a review.
It's great to hear we were able to help. Please get in touch again if there's ever anything else we can assist with.
Many thanks,
Rightmove.
★★★★★ 2/5
TrustpilotCustomer support
I was moving and as soon as I had signed the contract, the RM team continuously tried to get me to sign up for a Virgin Media package. I understand that the team works on commission, but when I then wasn’t able to connect to Wi-Fi for a full week, all the RM team could do was send me a phone number from the website. While I appreciate that the issue may have been beyond their control once the commission was secured, I expected more support. It was especially frustrating after feeling pressured to sign up in the first place, only to be left on my own when something actually went wrong.
Hilda · 6 February 2026
Agent replied · 23 February 2026
Hello Hilda,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you were unhappy with the service you received.
Once your order with Virgin Media is processed, your agreement begins directly with them. You should have received your contract documents via email, which contain all relevant information relating to your service and ongoing support.
We always aim to assist wherever possible; however, as we act as a broker, we do not have access to Virgin Media’s internal systems or accounts. This means we’re unfortunately unable to provide the level of support required to resolve the issue you’ve raised. For that reason, we provided you with Virgin Media’s direct contact details, as they are best placed and fully equipped to investigate and resolve this for you.
We were also concerned to hear your comments regarding feeling pressured to take out a product. As the broker that facilitated the sale, this is not in line with the standards we expect from our team. Our advisers are trained to support customers in finding the most suitable product for their needs and to proceed only where the customer is comfortable and happy to do so. We take this feedback seriously and would like to investigate this further internally to ensure our approach remains appropriate and aligned with our expectations.
If you would like us to review your feedback further or require any additional support within our remit, please feel free to contact us directly at RLTcomplaints@rightmove.co.uk, and a member of the team will be happy to assist.
Thanks
Michelle Dodds
★★★★★ 1/5
TrustpilotI cant log into my rightmove plus…
I cant log into my rightmove plus account due to not receiving the sms code and despite informing them that my mobile phone provider hasn't received the messages either they said there is nothing they can do. So great, I pay for righmove plus yet I cant use it and the company themselves cant over ride the issue!!
Richard · 21 July 2026
Agent replied · 22 September 2026
Hi Richard,
Thanks for taking the time to reach out.
I'd like to discuss this in more detail with you and go through some steps to assist with your query.
Please contact me at 01908 712 338, and I'll be happy to help.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotLANDLORDS BEWARE!
LANDLORDS BEWARE!! As a landlord I use an agent to find my tenants. One particular agent uses Rightmove for referencing. What they do not tell you is that Rightmove will give you a very scarce report to say whether the applicant has passed or failed. This “report” only gives the applicants name and current address. No employer details, no financial details ( only states the income ) nothing else. Infact the report state “ we understand X is employed”. This is not good enough. Having asked for the raw data so I can make an informed decision that all documents have been seen the answer is no! I hold an ICO as a letting agent yet Rightmove have refused to disclose information even to the agent who requested the reference. Now the tenant is refusing to show me bank statements as he said he already showed them to Rightmove.
Karleen · 28 January 2026
Agent replied · 23 February 2026
Hello Karleen,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you were unhappy with the service you received.
During referencing, we are required to limit the information and documentation we share in order to comply with GDPR and to protect applicants’ personal data. We therefore only gather and disclose what is necessary to support an informed decision, rather than providing full copies of sensitive documents or detailed internal checks.
Additionally, we do not publish the specific methods or detail of our referencing processes, as this information is commercially sensitive and sharing it publicly could compromise the integrity of those checks.
That said, we would be very happy to review your concerns in more detail and discuss whether there is any additional reassurance or information we can provide. Please feel free to contact us directly at RLTcomplaints@rightmove.co.uk
, and a member of the team will be happy to assist.
Thanks
Beth Helmrich
★★★★★ 5/5
GoogleI started using Hughes & Co to manage my rental property, I was continually well informed throughout and would highly recommend if you have a property to let and want someone to take the stress out of it!
I then decided to sell my property and from start to finish Chris and Liana guided and supported me with any queries or questions that I had!
Extremely professional from start to finish and never made me feel silly for asking so many questions as a first time seller. They are extremely responsive to every email or call and provide clear communication throughout the process. You can tell how much knowledge and experience Chris has in the field - it made the whole selling experience so smooth.
They are by far the best estate agents around- after a bad experience with another company I finally felt safe and respected with Chris & Liana. Their passion shines through and they genuinely care.
If you have a property to rent or sell- Hughes & Co will sort you out! 5* service , thank you so much Chris & Liana.
Kirsty · 22 August 2025
★★★★★ 5/5
TrustpilotHighly recommend Danni for Rent Guarantee and Legal Expenses insurance
Danni Ord is awesome. She is very thorough, explains the policy details extremely well. Conversations are well documented via email and supporting spreadsheets too.
Kiran · 24 March 2026
Agent replied · 31 May 2026
Hello Kiran,
Thank you for taking the time to leave us a 5-Star review and providing positive feedback on your experience.
I will be passing your feedback over to Danni, and I am certain she will be happy to hear this.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Happy home hunting!
Many thanks,
Rightmove
★★★★★ 2/5
TrustpilotFrustrating search engine for rental…
Frustrating search engine for rental property.It would seem that somewhere in the system, landlords have found a loophole for their listings, or Rightmove is knowingly mid-listing property to gain hits and commission.Despite using filters in the search engine, specifying types of accommodation, and selecting exclusions, the results still show unwanted results.I.E. I have selected "Don't show" House share. Retirement Home, Student Accommodation"Only Show" Detached, Semi-Detached, Terraced, Bungalow, Furnished.Result = Full page of single room student accommodation and house share.Take the furnished out, and it shows land and Car Parking spaces to rent.
Smattyone · 6 June 2024
Agent replied · 13 June 2024
Hi there,We truly value your feedback, thank you for taking the time to leave a review. I am Sorry to hear you have experienced this issue. I’d like to look into these listings. Please contact our support team at talk-to-us@rightmove.co.uk with your full search term and we shall be able to look at each listing to ensure they are advertising correctly.Thanks, Rightmove.
★★★★★ 5/5
GoogleI can not thank Chris enough at Hughes and Co lettings, he enabled me to move swiftly into one of his beautiful rental houses, with ease and lots of support, which still continues today. The service I have received goes above and beyond what I had experienced with other local letting agencies, I really appreciate the care and compassion I have received and I would recommend Hughes and Co lettings to anyone.
Thanks again
Hannah · 11 October 2025
★★★★★ 1/5
TrustpilotPRIVACY - WHAT PRIVACY!!!
PRIVACY - WHAT PRIVACY!!!I'm a commercial Landlord and for the first time, I decided to contact Rightmove in order to advertise one of my commercial properties.I filled out the necessary information required to be contacted and because my privacy is important to me, I read Rightmove Privacy Policy and understood my rights before submitting my application.Rightmove contact me and I didn't what to use their services and opted to use an Agent instead.I therefore, emailed Rightmove in order for the to erase my personal data etc.. under the Right to be Forgotten. This is my standard practice will all companies that I have chosen to use theur services or purchase products etc... A simple procedure and all but Rightmove, complied to my request.Rightmove has requested that I provide them ID in order to varify my identity in the form of a Driving Licence, Title Deeds and a Utility Bill. This was a first and I said ((((NO!!!)))) because it infriged on my privacy even further and I highlighted there was nothing within their Privacy Policy requesting such information, otherwise I wouldn't of submitted my details.So, Rightmove is making up the rules as they go along. I have made a complaint to the ICO and now awaiting feedback.Rightmove still refusing to delete my personal information until I prove my identity to them.Rightmove you can run and jump, you pathetic dingleberries.
P · 8 May 2024
Agent replied · 13 June 2024
Hi, We are sorry to hear you are not happy with our processes and responses.We have a set process to request ID to confirm identity of the data subject where either deletion of, or access to, personal data is requested.This is to ensure we are only disclosing or deleting data that genuinely belongs to the data subject.Our Privacy Policy states that we may require ID to confirm your identity when exercising your rights.We do regularly review our Privacy Policy to update and improve it, and we will take your feedback on board.Thanks.Rightmove
★★★★★ 5/5
TrustpilotFirst Class Customer Care by Maddie
Maddie in customer care has been a massive help solving a difficult misunderstanding . She took time to understand the situation and worked hard to find a deliver a good outcome for all sides. Overall she went above and beyond. Really impressed. She was also a pleasure to deal with and very professional.
Rupert · 28 July 2026
Agent replied · 22 September 2026
Hi Rupert,
Thanks for taking the time to leave such a lovely review.
It really makes a difference to hear things like this, we are glad that Maddie was able to help out. We've made sure she's seen this so she knows her work is appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with,
Many thanks,
Rightmove
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
