Every review we hold for the Driffield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery disappointed with the new layout
Very disappointed with the new layout. It is time consuming and frustrating to have to keep switching from house photos to map especially when trying to find the house on street view. I am always willing to try new ways of doing things but this change is definitely for the worse, please bring back the old format.
Sarah · 24 October 2020
Agent replied · 13 June 2024
Hi Sarah,Thank you for your review.We're sorry to hear you don't like our recent changes to the website. Feedback is very valuable to us when any updates are made to our platforms and we've shared your comments with our specialist Development Teams to take into consideration for you.If there's anything we can help with in the future, you can get in touch on talk-to-us@rightmove.co.uk or 01908 712300.Many Thanks,Rightmove
★★★★★ 1/5
TrustpilotSomething needs to happen to get estate…
Something needs to happen to get estate agents out of the process. The only way to do it is for everyone to make a stand together. They are not required. I am seriously considering to start a site that you can list your own house with only 2 requirements: you must have a solicitor in place for the sale and the conveyance is done by a registered conveyancer/solicitor. Estate agents are absolutely worthless and in no other industry would people allow someone to just rob money off them ‘just because’ you can’t polish a t**d but you can stick stars and glitter on one and that is all these people do again and again. As you can probably tell I resent their existence. The only company who have the process half right is Strike.
Stuart · 4 June 2022
★★★★★ 1/5
TrustpilotBeen searching for a flat on this…
Been searching for a flat on this website/app for a few weeks now. Really pisses me off when I filter the search not to show shared accommodation, yet all I see on my search results are shared flats house share etc. what part of I want the whole flat to myself doesn’t it understand?
Just · 18 June 2021
Agent replied · 13 June 2024
Hi, Thank you for taking the time to leave us a review. I'm sorry that the search filter hasn't been working for you. I'd like to take a look into the issues you are having. Please, could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information? Many thanks, Rightmove.
★★★★★ 4/5
TrustpilotA problem regarding the 'Saved Properties'…
Reported a problem regarding the 'Saved properties' section on Rightmove. Cheryl from the Customers Technical Care Team dealt with the query in a very efficient way and the problem has been resolved.Unfortunately it does question whether the developers are testing system changes in an efficient manner.
Mr · 26 August 2022
Agent replied · 13 June 2024
Hi Robert,Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Cheryl.We appreciate the feedback and this shall be passed over to our Developers.If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove.
★★★★★ 5/5
TrustpilotThank you Right move for helping us…
Thank you Right move for helping us find our first home.
Ankur · 1 February 2020
Agent replied · 13 June 2024
Hi Ankur. Thank you for taking the time to leave us a five star review.We are really pleased that Rightmove was a helpful tool, on your home hunting journey. We also hope you have many happy years in your new home. If there's anything we can do to help in the future, you can always get in touch. Our email address is talk-to-us@rightmove.co.uk or, you can give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 2/5
TrustpilotThe site has been near on impossible to…
The site has been near on impossible to use for the past two to three weeks - I believe since it’s update as that’s when it wiped my saved properties. Now it’s very slow, only half the page is loading, or it just freezes. Yes, all my devices are up to date with excellent performance on all other sites used.
Emma · 26 August 2019
Agent replied · 13 June 2024
Hello,Thanks for taking the time to leave us a review.We’re sorry to hear of the difficulty you’ve had with using the website recently and would like to get this sorted for you.Can you get in touch with us by email on talk-to-us@rightmove.co.uk? It will really help if you can send us some screenshots of your experience and also your diagnostic information.To find your diagnostics, go to this link, https://www.rightmove.co.uk/this-site/system-information.html, and send a screen shot of the details displayed.Many thanks, Rightmove.
★★★★★ 5/5
GoogleMy brother has been looking to rent a property in the Driffield area since August this year. Chris and Liana has just found him a lovely house in Nafferton. Thank you for your caring proffessional letting service . He has just received … More
Chris · 16 November 2024
★★★★★ 5/5
TrustpilotFantastic service
Katy at rightmove customer support was fantastic, dealt with my query extremely promptly. What a star!
Eliza · 13 September 2024
Agent replied · 23 October 2024
Hi Eliza,Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Katy and Rightmove.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
TrustpilotAs an agent trying to rejoin Rightmove
As an agent trying to rejoin Rightmove, the service we have received has been shocking.
Saul · 27 September 2024
Agent replied · 23 October 2024
Hi Saul,Thanks for taking the time to leave us a review!We're sorry to hear about the experience you had rejoining Rightmove.We'd Like to know more about this, as we are always looking at ways to improve. Please can you reach out at customersupport@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
TrustpilotWrong Move!
This service is a terrible I have never been so stressed in my life. Short of Rightmove, asking for a sample of my DNA they have gone way beyond what is considered normal 'referencing'. Awful awful experience and don't call them on a Friday after 1pm they will not answer you call!!
Rod · 24 September 2021
Agent replied · 13 June 2024
Hello Rod,Thank you for getting in touch to provide such valuable feedback. I am really sorry to hear of the concerns you have raised regarding the referencing.Here at Rightmove landlord and tenant services, we understand referencing can be stressful as it can sometimes involve further information than our potential tenants intended to give, however we understand that our processes can continually be reviewed and evolved. If you would like to get in touch to provide further information directly to Beth.McGuire@rightmove.co.uk in order for me to investigate this fully I would be happy to do so.Best wishesBeth McGuire
★★★★★ 3/5
TrustpilotNeed option to filter out or filter in
Need option to filter out or filter inShared ownershipHelp to buyAuction propertiesHMO propertiesStatic caravansLeased propertiesI use Rightmove everyday for the last couple of years to buy and sell property for the time and it's really annoying to get halfway through an advert to discover it's not what you expected from the photo / summary
Matthew · 8 May 2021
Agent replied · 13 June 2024
Hello, Thank you for leaving us a review. I have passed your suggestion to our developers, Whilst I can't make any promises, they look at all feedback when looking at future developments. If there's anything else I can help with, please do get in touch at talk-to-us@rightmove.co.uk or call us on 01908 712300 Many thanks,
★★★★★ 1/5
TrustpilotSort out your website, it's ridiculous.
Their website is incredibly frustrating. I've been using it for over 2 months and it never let's me log in, the screen just turns blank when I try. The rare times I do get to log in, it saves none of the properties that I heart. How has no one fixed these problems. Ridiculous.
Kerina · 7 May 2021
Agent replied · 13 June 2024
Hello Kerina, Thank you for taking the time to leave us a review.I'm sorry that the website hasn't been working for you properly.I'd like to take a look into the issues you are having. Please could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information and some screenshots of what is happening? Many thanks,Rightmove.
★★★★★ 5/5
TrustpilotJaimine has been very helpful and…
Jaimine has been very helpful and uplifting.
Deb · 11 February 2021
Agent replied · 13 June 2024
Hi Deb,Thank you so much for taking the time to write such a lovely review! I'm so pleased Jaimine was able to help you out today :)Kind regards,Vicki
★★★★★ 2/5
TrustpilotRuined a good thing
Very comprehensive listings ruined by constant pop-ups getting you to sign to their mailing list every time you go on their website. The pop up is misleading, almost suggesting you need to sign up, and it remembers you didn’t want to sign up and then asks you again every time you go on the site.
Rob · 9 February 2021
Agent replied · 13 June 2024
Good Morning, Thanks for your review. We're sorry to hear you get pop-ups everytime you sign into your account. We have shared your feedback with our desinated teams to take into consideration. It's not something we can gaurentee but our teams do read and listen to all feedback we give to them. If there's anything we can do to help please contact us on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
★★★★★ 1/5
TrustpilotThe WORST
Terrible company asks for a ton of information that is irrelevant or not applicable yet mandatory on the forms. Also requires to fill information that I would prefer to keep private. Wouldn't ever consider agency using their services.Edit: As can be seen in response only care about landlord and do not. care at all about tenants experience
Simon · 21 July 2020
Agent replied · 13 June 2024
Hi Simon,I’m really sorry to hear you’ve had a negative experience when being referenced by the Van Mildert team. Please get in touch so that we can discuss this further.The questions we ask throughout our referencing process are to enable our clients and their landlords to make a well-informed decision on whether to proceed with a tenant. If they seem irrelevant or not applicable to you, I can only apologise, but we base our referencing criteria on helping our clients find tenants that are going to be able to pay their rent on time each month.While we certainly care and certainly want to ensure that all of the prospective tenants who are referenced through us have a great experience, we ultimately do not have control over whether or not our clients, or their landlords, choose to proceed with your reference. I appreciate that this is an incredibly frustrating experience for you, and if you would like to discuss this further, as mentioned, please get in touch with our referencing team, or email us direct at: customerservice@vanmildert.net where we can provide you with more feedback on your reference.Edit: I’m sorry you feel that we do not care about tenants, but we absolutely do. Our referencing team make us inexplicably proud every day for their service and their dedication to providing an excellent experience to applicants. We reference thousands of applicants every day and unfortunately, we cannot pass them all. We also cannot make the decision to proceed with a reference for our clients or their landlords, that is, as explained, their decision. Please get in touch and I’ll be happy to discuss this in more detail!Kind regards,Van Mildert
★★★★★ 5/5
Trustpilotquick replies on emails!
Received a prompt, professional reply from Charlotte Ratcliffe after sending an email about feedback for their website, not just some automated thing, so it might actually get looked at!Thanks!
Theo · 3 January 2024
Agent replied · 13 June 2024
Hi Theo, Thank you for the 5 star review! I have passed your positive feedback along to Charlotte, it really makes a difference! Feel free to get in touch again if you ever have more feedback or suggestions.ThanksRightmove
★★★★★ 5/5
TrustpilotLewis Henderson was spot on
Lewis Henderson was spot on! Extremely helpful!
Rosie · 8 January 2021
Agent replied · 13 June 2024
Hi Rosie, we think Lewis is pretty spot on too! We're so glad he was able to help you and are very grateful you took the time out to leave such a kind review about our colleague :)
★★★★★ 2/5
TrustpilotOur letting agency had used van mildert…
Our letting agency had used van mildert for 4 years, once they were bought out by rightmove the service went to pot. Currently been on hold 15 minutes for a call, which is now common, previously one minute would have been a long wait. We as a firm are going elsewhere.
Spencer · 25 October 2021
Agent replied · 13 June 2024
Hello Spencer Bullard, Firstly thank you for taking the time to reach out and provide feedback on your experience with us. We would like to apologise for the issue you have been and are experiencing at current. We value good customer service very highly at Rightmove and it’s upsetting to hear we’ve not met the high expectations we set. We take all feedback very seriously and aim to provide a great service to all as well as acknowledging where it is we need to improve. During what is a very busy period for us we can only apologise you’ve had to experience high wait times. We would love to discuss this further with you and see how we can continue to improve our service for you in the future. Please could we ask for you to get in touch with us directly to share some additional details on your experience via email so we may arrange a call together. Contact details: Lauren.Allen@rightmove.co.uk Kind regards, Lauren
★★★★★ 1/5
TrustpilotPainfully Unprofessional
Doesn't seem like they have anyone on the phones. I waited a combined 65 mins (then gave up) on two calls to get a hold of an agent. They sign their emails each time with a different name (indicating that there is no single person taking ownership of our case). Emails usually take 4 or 5 days to respond.
Jacques · 9 September 2019
Agent replied · 13 June 2024
Hi Jaques, We’re sorry to hear you’ve had a negative experience when using Van Mildert’s services and that you may disagree with a decision we have made to accept or decline your application for a tenancy.Our aim is to accurately report your financial situation, ability to pay a certain level of rent and your rental history to your letting agent. If you feel that we haven’t done that please email us as customerservice@vanmildert.net and we will be delighted to investigate this for you further.Kind regards,The Van Mildert Team.
★★★★★ 5/5
TrustpilotGreat experience for first time renters
Great experience for first time renters. No issue filling out the online form and when one of our employement references had not replied after two days, Van Mildert called to ask us to have them complete it. The whole process took five working days, which was perfect because we were moving in within 2 weeks.
Calista · 12 December 2020
Agent replied · 13 June 2024
Hi Calista, thank you so much for taking the time out to leave such a positive review of Van Mildert! Our marketing team would love to chat to you about being a first time renter and leaving a review, and would love to get in touch with you to chat, if you're open to it! If so, please email customerservice@vanmildert.net and we can pass it on to the team :)
★★★★★ 5/5
TrustpilotBobbie was very helpful and dealt with…
Bobbie was very helpful and dealt with my problem immediately.
Wayne · 6 January 2020
Agent replied · 13 June 2024
Hi Wayne. Thank you for taking the time to leave us a five star review.It's fantastic to hear that you received prompt and helpful service. It sounds like you had a really positive experience with one of our specialists and we will ensure that your feedback is passed over to them. If there's anything we can do for you in the future, please let us know.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotSpoke to Danielle
Spoke to Danielle, very polite and helpful.
Babou · 4 December 2020
Agent replied · 13 June 2024
Thank you so much for your kind review and comments about Danielle!
★★★★★ 5/5
TrustpilotCheryl Hine in the customer technical…
Cheryl Hine in the customer technical team was prompt in responding and very knowledgeable Excellent service thank you.
Colliers · 24 July 2024
Agent replied · 23 August 2024
Good afternoon, Thank you for leaving us a 5 star review and we're glad to hear Cheryl was quick to respond and help with your query. We'll be sure to pass this feedback on to her.Please don't hesitate to reach out if there's anything else we can help with or if you have any further feedback.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotMy query was dealt with efficiently and…
My query was dealt with efficiently and without delay by Katy Vernon, and I was updated by eamil as advised.
Adam · 17 June 2024
Agent replied · 23 August 2024
Good Morning Adam,Thank you for taking the time to leave us a review. I'm glad to hear that you had a good experience and I will be pass this along to Katy!If you need anything else, please do not hesitate to reach out to us!Many thanks,Rightmove
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
