Every review we hold for the Driffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCaz was extremely helpful
Caz was extremely helpful. Prompt and enthusiastic. Thank you!
SSK · 16 April 2020
Agent replied · 13 June 2024
Hello,Thank you for your 5 star review.We're so pleased to hear that Caz was so helpful and you felt she was enthusiastic with her response. Your lovely feedback and comments will be shared with her.Please get back in touch if there's anything we can do to help in the future. You can always give us a call on 01908 712300 or send us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotMy query was dealt with efficiently and…
My query was dealt with efficiently and without delay by Katy Vernon, and I was updated by eamil as advised.
Adam · 17 June 2024
Agent replied · 23 August 2024
Good Morning Adam,Thank you for taking the time to leave us a review. I'm glad to hear that you had a good experience and I will be pass this along to Katy!If you need anything else, please do not hesitate to reach out to us!Many thanks,Rightmove
★★★★★ 2/5
Trustpilotreally poor search results
Boats show up when i look for properties with gardens joke of a companywhen i told them about it they said its nothing to do with them and i should go through their results and report it for the company.But im not employed by them so i don't see why that's got anything to do with me.
I · 11 February 2020
Agent replied · 13 June 2024
Hi Ian,Thank you for your review.We're sorry to hear that you're seeing incorrect properties in your results. This is something our specialist Data Quality Team can investigate for you and get in touch with the advertising Estate Agent to discuss it further.We can see we've shared with you the direct email address for our Data Quality Team and asked you for some example properties you've come across so that the team can look into this further. The team do need to know the details of the properties that you've seen advertised incorrectly in order for them to be able to investigate and take appropriate action. We're sorry if there's been any confusion caused with the request of these examples.If you'd like to follow up on this, please don't hesitate to reply to our specialists email requesting for these details or, alternatively sending them directly to dataquality@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Caz is very helpful and efficient.
Kim · 5 June 2020
Agent replied · 13 June 2024
Hi Kim,Thank you for your 5 star review and feedback.We're so pleased to hear you received such excellent service from Caz and that she was helpful and efficient. It sounds like you had a really positive experience with her and we'll pass your comments on.Please let us know if we can help with anything moving forward. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotGood Customer Service
I had to contact Rightmove to inform them that under their House Prices section on their website that the photograph shown for my address was in fact for a different property.I contacted their consumer department by email to which I received a quick response. The matter was quickly resolved and the advertamended.Highly delighted with their customer service.Highly
Graham · 15 January 2020
Agent replied · 13 June 2024
Hi Graham,Thank you for taking the time to leave us a 5 star review.We're so pleased to hear about the great experience you had with our specialist team and that your query was resolved so quickly.If there's anything we can do to help in the future, please don't hesitate to get in touch with us.Happy home hunting.Many Thanks, Rightmove
★★★★★ 1/5
TrustpilotI’ve had the worse experience with…
I’ve had the worse experience with these guys they lied and did a fraud somehow. I phoned them to ask about a property which I viewed dnd was told there was a higher offer than mine which I then place another offer which was the highest and the following day they phoned to say sorry ur offer has been rejected and we have gone with someone’s who’s offer is lower which I found pathetic and they wouldn't put me through to a manager and got deposit of some other buyers. My concerns are why wuld they reject a higher offer and go with a low offer 🤔 at the end of they they just fraud and liers and waste of time.
Hafsah · 1 February 2022
★★★★★ 5/5
TrustpilotEVERY THING ABOUT THE NEW PAGE IS TOTAL RUBISH…
EVERY THING ABOUT THE NEW PAGE I HAVE TO SWITCH FROM GOOGLE CHROME TO GOOGLE TO FIND OUT WHERE PROPERTY IS MAPS STREET VIEW WHAT YOUR SAYING HOW TO USE THE THE NEW PAGE IS RUBISH IT DOES NOT WORK PLEASE GO BACK TO THE OLD WAY ITS MUCH BETTER IN ALL WAYS
Mrs · 4 March 2021
Agent replied · 13 June 2024
Hi Mrs Pauline Selby,Thank you for your review. We have shared your feedback with our specialist teams to take into consideration, we can't guarantee anything but our teams read all feedback sent to them. Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotJamie was very helpful in answering my…
Jamie was very helpful in answering my queryThankyou
Sheila · 28 April 2020
Agent replied · 13 June 2024
Hi Sheila,Thanks for the lovely 5 star review. Were pleased to hear Jamie was very helpful, we will pass on your feedback. Please get in touch if we can help in the future. Our email address is, talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy Home Hunting. Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotCan’t fault the service
Can’t fault the service , having rented for some years now never had the referencing process happen so quickly as this. So very professional and very friendly and helpful when speaking to them .
Sue · 19 July 2023
Agent replied · 13 June 2024
Hello Sue, thank you for taking the time to leave us a review - it's lovely to hear your feedback. I'm so glad that you had a positive experience with the referencing process - we are always looking for ways to make moving home easier. Best wishes, Rightmove
★★★★★ 5/5
TrustpilotGreat Customer service And knowledge
Rightmove manage my referencing from start to finish and also assisted with getting policies placed. I was really please with the customer service and knowledge of everyone I spoke to.But I do want to name Alistair and Rhea as being particularly stand out with the support they provided.
Kieran · 26 January 2022
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us a 5-Star review. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
★★★★★ 3/5
TrustpilotToo many scattered processes
Too many scattered processes, at some points I didn’t know what was actually happening. I also filled some of my informations wrongly but due to the way questions were asked, I misunderstood most and it’s been a hell of a ride getting a room..
John · 5 August 2022
Agent replied · 13 June 2024
Hi, thank you for taking the time to leave us a review. If you have any further feedback or would like to get in touch, please do send us an email at talk-to-us@rightmove.co.uk and we'll be happy to help. Thanks, Rightmove
★★★★★ 1/5
TrustpilotShocking - would like to give no stars
Shocking! Three times I've phoned them and after listening to the same recorded message trying to sell me something how important my call is, it auto disconnects after ten plus minutes. Ah, but hang on, of course, silly me, it's all down to Covid and everyone working from home (not!).
Caroline · 22 September 2021
Agent replied · 13 June 2024
Hi,Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case. In order for me to investigate your issues, we would need further information from yourself to locate your reference. Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavor to carry out a full investigation on the issues you have experienced. Best WishesRightmove
★★★★★ 5/5
TrustpilotA really pleasant and helpful service:
A really pleasant and helpful service:I have just applied for a new rental and the referecing checks were carried out by Van Mildert. Hannah McKay really went above and beyond to make sure that everything went through as smoothly and as quickly as possible. She was super helpful and a real delight :)
Penny · 9 February 2021
Agent replied · 13 June 2024
Hi Penny,Thank you for taking the time to leave such a wonderful review about our colleague Hannah - we really do appreciate your kind comments and are so pleased she has been able to help you today!Kind regards,Vicki
★★★★★ 5/5
TrustpilotExpanding Filters
My suggestion of expanding the search filters to include premises with annexes was noted. Please with the quick response.
M · 10 June 2024
Agent replied · 13 June 2024
Hi, thanks for leaving a 5 star review - it's great to hear you had a good experience. We love hearing your feedback and suggestions, it's how we make Rightmove better. Happy home hunting! Thanks, Rightmove.
★★★★★ 5/5
TrustpilotAmazing service
Been very helpful and patient with me and my partner when applying for our first place and continued to understanding through the whole process.I made a couple of mistakes on my application and Charlie Donnelly fixed the for us without any hassle.Thanks again Charlie 👍🏻
Ben · 20 May 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your personal experience with Charlie & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotOverall a great experience
The customer service colleague (Ryan) was really polite, quick and helpful in answering all of my questions. I had made the unfortunate mistake in making an error on my initial form but with Ryan it was very easy to rectify. Overall, the experience was really quite seamless and I would recommend to anyone.
Niall · 10 December 2020
Agent replied · 13 June 2024
Hi Niall, thank you for leaving such a positive review! We're so glad Ryan was able to help you!
★★★★★ 5/5
TrustpilotRachel
Spoke with Rachel Robertson today, she's absolutely brilliant. Was able to answer all my questions and helped me out a lot! Really lovely to chat to and even gave me a tv recommendation! Best customer service I have received in a long time! Absolute pleasure to speak with. Highly recommend. Zoe
Zoe · 13 May 2021
Agent replied · 13 June 2024
Hello Zoe, Thank you so much for your review, it never gets old reading kind words about our colleagues, in this case Rachel. She's an invaluable part of our team and we are so pleased to here you had such a lovely interaction with her. We will make sure her and her manager get to hear your feedback.Good luck in your new home.Best wishesBeth
★★★★★ 4/5
TrustpilotI Use Zoopla most of the time because I…
I Use Zoopla most of the time because I can't filter auctions and Zoopla shows the price in the maps module which makes really useful to work by budget
Marco · 30 October 2023
Agent replied · 13 June 2024
Hi Marco, Thank you for taking the time to send us feedback. We are sorry to hear of your frustrations. I have shared your feedback with our development teams so they can take this into consideration in the future, we are always looking for new ways to make home moving easier.If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300Thanks, Rightmove.
★★★★★ 5/5
TrustpilotJamielee was very helpful with my…
Jamielee was very helpful with my queries
D4vert · 15 April 2020
Agent replied · 13 June 2024
Hello,Thank you for your 5 star review.It's great to hear that Jamielee was so helpful with your query and was able to support you. We'll be sure to share your lovely feedback with her.If there's anything we can help with in the future, please don't hesitate to get back in touch. You can send us an email on talk-to-us@rightmove.co.uk or, give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotQuick and easy
As prospective tenants we received an email early this morning to complete some forms online. We filled out all of the information and within 2 hours we had confirmation from our agents that everything had been approved. Can only comment on personal experience but the process was completely seamless and very quick. Thank you
Natasha · 3 August 2020
Agent replied · 13 June 2024
Hi Natasha, Thank you so much for leaving us a five star review and we are incredibly pleased that you were happy with our speedy turnaround. Congratulations on your new rental home - if we can be of any further assistance, please do not hesitate to get in touch!Kind regards,The Van Mildert Team
★★★★★ 5/5
TrustpilotVery efficient
Very efficient, had it all done and signed within two days! It helps if you are organised in having all the information ready to make the process as quickly as possible. Though, with the amount of personal information they ask for it was a little worrying to hand it all over online.
Niamh · 11 February 2021
Agent replied · 13 June 2024
Hi Niamh,Thank you so much for taking the time to leave such a positive review about your Van Mildert experience! I do appreciate that it can be a little daunting handing over personal information any time, especially online, but I can assure you that data protection and security very seriously. All of our referencing staff are fully trained on data handling and receive regular re-training from our compliance team. If you do have any questions about this, you can always get in touch and speak to a member of the compliance team on how we handle data, and why your details are in very safe and secure hands!Congratulations on passing your reference and we wish you the best of luck and happiness in your new home.Kind regards,Vicki
★★★★★ 3/5
TrustpilotMisleading property sales
The actual search engine itself is OK but I think it's absolutely disgraceful the way certain estate agents are allowed to keep properties on the website for sale when they have already sold them it's very misleading and unprofessional if sold then take them off
John · 1 May 2022
Agent replied · 13 June 2024
Morning, Thank you for your review. We're sorry to hear of the experience you had with some Estate Agents.We have a data quality team in place to avoid this from happening. If you do experience this please can you click on the 'Spotted an error with this listing' function and this will flag the property to us to investigate.Alternatively please get in touch at talk-to-us@rightmove.co.uk or 01908 712300 and we can look into this for you. Thanks Rightmove.
★★★★★ 5/5
GoogleAbsolutely first class experience with Chris and Lianna. As a genuine client, nothing was too much trouble, as a landlord and recently a tenant too, I have nothing but good things to say about my experiences. Will definitely use them again. Highly recommend
Kevin · 11 October 2024
★★★★★ 5/5
TrustpilotQuick, fast and hassle free
My first time renting a property via Rightmove, filling out the online forms for the credit check was a simple and easy task, super quick turn around and a stress free process, spoke to a very helpful chap and its all sorted without any problems.
Peter · 27 April 2022
Agent replied · 13 June 2024
Hi Peter, thanks for taking the time to leave us such a great review. I have passed your feedback on.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
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