Trusted Agent profile · Driffield
★★★★★
1,720 reviews across 2 platforms
18 Exchange Street, Driffield, YO25 6LJ
Hughes and Co Lettings's office in Driffield, at 18 Exchange Street, is rated 3.8 out of 5 across 1,720 reviews on two platforms, including 68 Google reviews rated 4.4.
Every review we hold for the Driffield office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful
Very helpful and prompt customer service. Helped me deal with an issue the same day it was raised and each person I spoke to was very friendly and patient.
Hi Ollie, Thanks for taking the time to leave us such a great review. If you have any more feedback or suggestions on how we can improve, please drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
5/5
TrustpilotVan Mildert are an excellent…
Van Mildert are an excellent referencing company, providing us with clear and concise referencing information every step of the way. They are a phone call away (without being kept on hold) when we have a query with friendly, helpful and efficient staff ready to assist. We would highly recommend them.
Hi Jane,Thank you so much for your positive review of Van Mildert - we really appreciate your kind words! I will pass your comments on to the team, who will be over the moon!Kind regards,Jenny
1/5
TrustpilotVery bad support
Very bad support, I can't access the site for 2 months, support doesn't want to solve the problem(
1/5
GoogleShocking company, shocking ethics and shocking morals. Stay clear they work on behalf of dodgy landlords who cut corners and don't help or step in when needed instead rip off the the hard working people. Avoid unless your prepared to be ripped off for doing the right things.
1/5
GoogleReally bad does not repair any correct its all bodged and puts unfair penalties on at end of tenancy to make sure you dont get your deposit back , cuts every corner in the book , also likes to put fake five star reviews on its a joke
1/5
TrustpilotCome on Rightmove Sort your site out
Come on Rightmove Sort your site out , Its been bad for weeks now Its no good replying to reviews saying that the problems are being looked at. Do Something To Fix ItI am defaulting to onthemarket which is not great for you as I certainly am joining many others SORT IT Caz
Hello Stella. Thank you for your review. We're so sorry to hear of the experience you’ve had using our website recently.We are currently aware of some technical issues affecting the use of our website, for iPad and iPhone users. We would really like to look into this further for you so we can confirm if you are also experiencing these issues. So that we can look into this for you, please can you email us at talk-to-us@rightmove.co.uk and let us know of the browser you are using and what software version your device is using?Our telephone lines are open until 6pm if you would rather speak with us over the phone. Our contact number is 01908 712 300.We look forward to hearing from you.Many thanks, Rightmove.
1/5
TrustpilotVery bad indeed
Unfortunately like all other terrible companies and their websites, they act big and produce little. Your saved properties or listings disappear, never to be seen again. You cant rely on this site. Very bad indeed.
Hi Adrian,Thanks for taking the time to leave us a review, Sorry to hear you have experienced this issue.I’d like to look into why this is happening to you. please can you get in touch at talk-to-us@rightmove.co.uk or 01908 712300 and we shall be able to help assist you with your saved properties. Thanks. Rightmove.
1/5
TrustpilotThis company is crap
This company is crap - why are they still advertising a property when it is not available due to charges being held against the property. When you look to contact Rightmove (should be Nomove) it is not possible to find the right person to talk to. Dreadful business with a monopoly - greedy, complacent and arrogant....................
Good morning Gary,Thank you for taking the time to share your feedback.I'm really sorry to hear you feel this way and can completely understand your frustration with this situation.I would really like to look into this further for you and in order to do so I will need some more information. If you could call our Customer support team on 01908 712352 we would be more than happy to help.Kind regards,Rightmove.co.uk
5/5
TrustpilotExcellent customer service
Had excellent service from multiple people who were helping me sort out details for property enquiries and paperwork details. Staff were super helpful and kind and made the process really easy.
Hello Jack - thank you for this review, I'm so glad to hear about your experience with us. Thank you for your feedback and I wish you all the best with your property enquiries! Best wishes, Rightmove
5/5
TrustpilotExcellent referencing service
I used the Rightmove referencing service as part of the renting process for a flat, I believe Adam dealt with my case. Very quick and painless process and it was all dealt with in less than 24 hours. I am very impressed!
Hello Becky, thank you for taking the time to leave a review. It's so nice to hear you've had a positive experience with Adam. We'll make sure they receive your feedback. Many thanks, Rightmove
5/5
TrustpilotLocked out of my account.
I somehow got locked out of my Rightmove account, possibly after an update. Caz Thompson and the Consumer Experience Team were able to reset my account and get it back up and running again in a couple of days with no loss of data. First class service and greatly appreciated.
Hi Steve,Thank you for your 5 star review.It's really great to hear that you received first class service from our specialist Caz and we'll definitely share your lovely feedback with her.Please let us know if you need any help in the future. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
GoogleWe are absolutely delighted with the personal service we received from Chris and Liana. From viewing a property to moving in they kept us informed in a very friendly and professional way. They come highly recommended from us both.
2/5
TrustpilotIt used to be a good site but now it is…
It used to be a good site but now it is not user friendly simple things like zoom on the floorplans not available now , every time somebody tries to improve things they always make it worse, its a case of if it aint bust dont mess with it.
Hi Doug,Thank you for your review.With the changes to our website being so new, feedback from our site users is really valuable to us. It's important for us to know what people like and don't like about this update. We've shared your feedback with our specialist Development Teams to take into consideration for you.If there's anything we can do to help you in the future, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Many thanks, Rightmove
5/5
TrustpilotMoved house
I used right move one year ago and was very pleased with them they were there every step of the way keeping me informed all the time my move went very smoothly so pleased I chose right move would recommend them all the staff that I spoke to very polite and nothing was to much trouble
Hi Joyce,Thank you for your great feedback!Kind regards,rightmove.co.uk
3/5
TrustpilotMy property purchase info was wrong
My property purchase info was wrong. When I notified Rightmove they were extremely quick at removing the incorrect details - 5 stars!They advised that they were not able to replace removed info with the correct details which means tbat prospective buyers will have very little to go on - 1-star.Hence rating
Hi HP.Thank you for taking the time to leave us a three star review.We are really pleased that when you got in touch with a member of our support team, your query was answered quickly and efficiently. We will be sure to pass this feedback over to the specialist that answered your query. We are sorry we couldn't correct the issue entirely, at the moment. Within the next few weeks, we will be making some major changes to the sold prices page, which will make it much more accurate in the future, to stop this from issue happening. These changes will also allow us to better amend this information.If there's anything we can do to help in the future, please do let us know. Our email address is talk-to-us@rightmove.co.uk or, you can give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove.
1/5
TrustpilotLack of features
Having no "pets allowed" filter in 2025 takes a really backwards company to achieve.
5/5
TrustpilotI had great service from Amy
I had great service from Amy. We hit a few hurdles along the way but the patience and understanding manner of which Amy dealt with them put me at ease and the matters were resolved without too much trouble.Thanks very Much AmyMichelle
Hello Michelle, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Amy. We'll make sure they receive your feedback. Many thanks, Rightmove
1/5
TrustpilotTook over a month after I sent my form…
Took over a month after I sent my form in to ask for the references (references were written within 2 or 3 working days of being requested); maybe there was a processing issue and the form didn’t go through immediately but it’s still unacceptable.
Hi, thank you for reaching out to provide valuable feedback, we're very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case. In order for me to investigate your issues, we would need further information from yourself to locate your reference. Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we'll carry out a full investigation on the issues you have experienced. Best Wishes, Rightmove
5/5
TrustpilotExcellent
Excellent! Could not have asked for better service. Every query or worry I had was responded to in a polite, courteous and friendly manner. I spoke to a lovely lady at first, whose name I am ashamed to say I cannot remember, Adam, Chris and Jonathan.
Hello Jeremy,Thanks so much for getting in touch. We work tirelessly to make every customer's application as stress-free and friendly as possible, we will make sure that Adam, Chris and Jonathan receive your lovely feedback.Good luck in your new home.Best wishesBeth
5/5
TrustpilotVery efficient service
Hi Jeff,Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Rightmove.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
1/5
TrustpilotNone of the properties are available
Trying to find rental properties but 100% of the listed properties shown are actually not available, so basically a complete waste of time using this website.
Hello and thanks for taking the time to leave us a review. We'd like to understand your experience with the App more, so we can improve, so please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help. Thanks, Rightmove
2/5
TrustpilotThe put up ads withouth any…
The put up ads withouth any verification.Fake ads...
Hello George, Thank you for taking the time to leave us a review, we really appreciate your feedback.Here at Rightmove we have strong data quality measures in place to ensure Estate Agents are marketing properties correctly and fairly. If you have found listings which don't meet these guidelines our Data Quality Team would like to investigate this further.Please send us an email with more information to talk-to-us@rightmove.co.uk and we'll be sure to look into this.Many thanks,Rightmove
5/5
TrustpilotThis five star review goes to Natalie…
This five star review goes to Natalie Robert’s with the Tenant referencing team. Her ability to convey that my case was important and being looked after was excellent and made me very comfortable and restored my confidence in right move referencing. So once again a massive thank you to you Natalie !
2/5
TrustpilotAwful updated website
I agree with the last contributor, Rightmove used to be my number one stop for property searches, since the backward update they have applied to their website its just not worth the hassle.Is it just me or is anyone else hearing corporate blah blah blah in Rightmove's reply?
Good Morning,Thanks for your review and we're sorry to hear you don't like our recent update.We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Feedback is very valuable to us when any updates are made to our platforms and we've shared your comments with our specialist Development Teams to take into consideration for you.Many Thanks, Rightmove.
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Hughes and Co Lettings Driffield is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Tell us what you need and we'll put you in touch. Hughes and Co Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Driffield.
Yes. Hughes and Co Lettings won Gold for Best Estate Agent Guide 2027, Lettings at EA Masters 2026.
