Every review we hold for the Driffield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI tried to set up account but my email…
I tried to set up account but my email address is invalid . After many checks to make sure there were no mistakes in email address still no change After contacting Rightmove with the same email address , I was told they're not sure why this has happened , disappointed that I have no answers .
Martin · 19 May 2023
Agent replied · 13 June 2024
Hello Martin, firstly thank you for taking the time to leave this review. Secondly, we would love for you to email through on talk-to-us@rightmove.co.uk and one of our Technical Specialists will look into this issue. Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotNikita and everyone at Rightmove were…
Nikita and everyone at Rightmove were very helpful and nothing was to much trouble, really appreciate it!
Customer · 23 June 2022
Agent replied · 13 June 2024
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotThe customer service you want...
Reference were done and dealt with very quickly. Lucy was amazing and professional and made the entire process simple and straightforward. Give her a promotion!
Hassan · 17 February 2021
Agent replied · 13 June 2024
Hi Hassan,Thank you for taking the time to leave such a great review - and for your comments about Lucy. We'll pass your kind words onto both Lucy and her team leader! I'm happy to hear your reference was completed so quickly, and we wish you the very best in your new home!Kind regards,Vicki
★★★★★ 5/5
TrustpilotExcellent customer service
Spoke with April and she was extremely prompt, friendly and helpful. All referencing completed within less than 24 hours and really clear communication. Thanks April!
George · 17 February 2021
Agent replied · 13 June 2024
Hi George,Thank you so much for taking the time out to leave such a lovely review. We're so pleased April was able to help you and that your referencing was completed so quickly!Kind regards,Vicki
★★★★★ 5/5
TrustpilotProfessionalism personified
Having dealt with Adam, May I state what an excellent ambassador he is for your company. Friendly, professional service at all times. Thank you.
Stephen · 7 May 2021
Agent replied · 13 June 2024
Hello Stephen,Thanks for taking a moment to leave such a positive review for Adam. We agree that he is a great part of the team and we will ensure your feedback is passed to him and his manager.Best WishesBeth
★★★★★ 5/5
TrustpilotWe have been dealing with Sarah Powell . Great service
We have been dealing with Sarah Powell.She has been absolutely amazing and very professional with all dealings. We have dealt with a lot of other representatives for training staff and enquiries at Rightmove, however, none have been as helpful and professional as Sarah. If there is something she is not sure she will always double check before guestimating as we have had in the past. If she is not a manager or senior representative soon we would be very surprised. Well done Sarah and the Rightmove team. Kind regards. Ability estate agents SE1.
Ability · 18 January 2018
Agent replied · 13 June 2024
Good Morning Ability Estate Agents,Thank you for you taking your time to leave us a review.I am really happy to hear of your positive experience! Your review has been passed onto Sarah directly as we love to celebrate successes. We love to hear about such positive experiences you have experienced with us.Kind regards,Rightmove.co.uk
★★★★★ 5/5
TrustpilotFriendly and smooth
I spoke with Alice from the referencing department, asides from being very lovely, and friendly on the phone she very quickly reassured me and confirmed my application was approved! Great news! Very smooth service. Thank you :)
Nikita · 19 July 2024
Agent replied · 23 August 2024
Hello Nikita,Thank you so much for taking the time to leave such a lovely review for the service, and importantly, our team.We are so glad that Alice was able to deliver the service we aim for with every tenant that applies for a property through Rightmove Landlord and Tenant Services. We will ensure your feedback is passed on to Alice and the team.Best of luck in your new home !Thanks
★★★★★ 1/5
TrustpilotThe Latest Right Move Advert
The Latest Right Move Advert , Why not have the Coffin in the Final Finish to your Latest Add, ?Do you have a Selection on Coffins anywhere , I may have missed that ?How Thoughtless , you People are. Why not have the Grim Reaper as your Logo?, are you really that thoughtless . Why not add , if you are felling unwell , Contact us we can help ,YOU OUT OF THE HOUSE .Mind blowing , thoughtless , Inconsiderate , upsetting . Not Clever , Im speechless . With this Advert.Very Very Bad Taste .
John · 7 January 2018
Agent replied · 13 June 2024
Good Afternoon John,Thank you for taking your time to leave us feedback, i'm sorry to hear that you do not like our new advert. We aim to tell the story of Graham who is an active, healthy man who is a little fed up of constantly climbing the stairs. We see him walking up the stairs in his home time and again: from delivering his wife a romantic breakfast in bed to packing up the Christmas decorations. They make up their minds to move to a life without stairs, in a bungalow, a new happy home for them. Their old family home is now the right home for a growing family who will no doubt thrive within its walls as much as Graham and his family did.I hope that a repeat viewing of the ad will convince you that we do not use shock tactics but we do dramatize real stories as told to us by people who move home, downsizing being a strong motivator for many. If you would like to discuss this further please call us on 01908 712352.Kind Regards,Rightmove.co.uk
★★★★★ 5/5
TrustpilotMuch less stressful than we had feared.
Howie ran references on both me and my Wife - we feared that the process would be intrusive and uncomfortable. Howie needed to ask some very personal questions, but did so in a very likeable way with the perfect blend of professionalism and friendliness, putting us both at ease, and making the process simple for us. All completed much more quickly than we anticipated. Many thanks.
Martin · 28 April 2022
Agent replied · 13 June 2024
Hello Martin, thank you for taking the time to leave us a 5-Star review and for your feedback which is being passed over to the referencing team.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
★★★★★ 2/5
TrustpilotProperty hunting is time consuming
Property hunting is time consuming, expensive and stressful therefore we require 100% accuracy. Rightmove's map view has properties deliberately placed in highly desirable areas which are from other areas of the country! E.g. a house in Kent does not belong in Mayfair! This has been like it for years with a number of properties at a time. Maybe they are trying to shift properties. Please provide true information only. They have the monopoly of web searches going directly to them which actually then is unjustified..the person imputting the data should be checked. I always end up shifting over to Zoopla because through my years of searching I never come across annoying things like this on Zooplas website.
Amy · 17 December 2017
Agent replied · 13 June 2024
Good Morning Amy,Thank you for taking your time to leave us a review. I am sorry to hear that you have experienced this when using the site, I would like to look into this further. If you have the time to provide us with further information please can you contact us on 01908 712352 and I will look into this.Kind Regards,Rightmove.co.uk
★★★★★ 1/5
TrustpilotReference agents
Reference agents acting like they’re investigators. It took me a week to sort out my referencing to rent £900 property....Incredibly unresposive, when they do decide to contact the customer service is just absurd. They made an issue because I uploaded my documents on the 2nd and the statement showed up to the 31st. So that referencing didnt get approved even though i had no spendings in those 2 DAYS. Unbelievable
Arvasas · 3 September 2021
Agent replied · 13 June 2024
Hi,Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case.In order for me to investigate your issues, we would need further information from yourself to locate your reference.Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavour to carry out a full investigation on the issues you have experienced.Best WishesRightmove
★★★★★ 2/5
TrustpilotIts a con job...
We put our property up for sale on this website some 3 months ago. Despite receiving a click through rate at twice the average for overseas properties we did not get one enquiry email or telephone. It's clear to me that unless you have something extraordinarily unique and highly sought after rightmove is a complete waste of money. And if you did it would sell anyway without advertising on rightmove. Once you sign up they take advantage by adding you to their email list for property deals. And just like any other con job they make it hard for your to close your account. You have to contact them and give them a months warning. This website is just another english con job.
Franky · 11 August 2017
Agent replied · 13 June 2024
Hi Franky,Thank you for taking the time to leave us a review. It would be great to talk through this with you in more detail as your feedback is important to us, our Overseas Customer Support team can be contacted on 01908 712 026.We look forward to hearing from you.Kind regards, rightmove.co.uk
★★★★★ 5/5
GoogleRecently moved in to a property let by Hughes & Co Lettings, couldn't be happier with the service they provided. Nothing was to much trouble for them and made me and my partner feel at ease throughout the whole experience. Thankyou so much for all your hard work and help.
Sam · 17 April 2025
★★★★★ 3/5
TrustpilotDesperately needs a search by Sqm…
Desperately needs a search by Sqm feature. And liked icon on map like Zoopla.Price history is only available on the browser not app version. You sometimes have to zoom in on map for properties to pop up.UPDATE:Discovered that Zoopla shows price per Sqm. No reason that Rightmove cannot. I'll be using Zoopla alot more now. Saves so much time.
M · 20 January 2023
Agent replied · 13 June 2024
Hello and thank you for providing an update to your review.I have passed your feedback to our developers, who will take this on board when looking at any future developments. If you have any more feedback, please contact us at talk-to-us@rightmove.co.uk or on 01908712300.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotThank you Cheryl
Delightfully helpful, charming and clear instructions to get my rightmove account back on track. Thank you Cheryl.
Alison · 20 May 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your personal experience with Cheryl & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotExcellent customer service
I didn't have much faith when I eventually found RightMove's customer services hotline that they would be able to help. Basically, we're with Purple Bricks who weren't particularly helpful. The problem with PB is that you can only withdraw your house from the market for a maximum of 12 weeks. For your advert to be given "Just added" status on RightMove the advert needs to have been removed for a minimum of 14 weeks since the last listing date. So with PB, their system will never allow you to take your property off for longer than 12 weeks without re listing and taking back off again. This means that RightMove will never allow the property to be "Just added" when with Purple BricksAfter spending 2 days trying to get Purple Bricks to do something, I called RightMove directly. They answered pretty quickly, even at lunch time, and within 15 minutes our problem was solved. Within an hour we got our first viewing :) Their customer service were so helpful and understanding, it was really a relief.
Simon · 22 March 2017
Agent replied · 13 June 2024
Thank you for taking the time to feedback. We're happy to hear that we were able to assist you and we hope that you're on the way to selling your property. Kind regards, rightmove.co.uk
★★★★★ 5/5
TrustpilotEasy to use
Never any issues with this website, I find it one of the best for searching for houses. I used Rightmove a number of times but most recently to find a suitable home for my mother who is too old to go through the property hunt. I prefer to call the agents directly as then you can be sure you'll get a response to your enquiry, as opposed to emailing. Site works very quickly and also good to use on my mobile phone.
Jane · 16 March 2017
Agent replied · 13 June 2024
Thank you for your great feedback, we are very pleased to hear that you enjoy using our website and we were able assist with your mother's home buying journey. Kind regards,rightmove.co.uk
★★★★★ 5/5
TrustpilotHelpful and proactive team
The team at Van Mildert were pleasant and helpful. I particularly appreciate their proactive approach to resolving issues and am very thankful for their assistance.
Abhilasha · 3 December 2020
Agent replied · 13 June 2024
Thank you so much for your kind review, Abhilasha, we really appreciate the feedback!
★★★★★ 5/5
TrustpilotFriendly, helpful and quick
Friendly, helpful and quick! Liam was professional and personable and was able to get our reference through in just a few hours, thank you!
Laura · 26 February 2021
Agent replied · 13 June 2024
Hi Laura,Thank you for taking the time out to leave such a lovely review! We're so pleased Liam was able to help you!Best wishes,Vicki
★★★★★ 1/5
TrustpilotFalse Advertising
I discovered a property on Rightmove which I loved and contacted the estate agent to view the property and from that I placed a holding deposit.The eatate agent os committing fraud and taking lots of deposits from other people who are also interested in the property but are not actually providing a service or any legal documentation.I contacted rightmove to make them aware and to remove the add. It has now been three weeks and the add is still displayed on the Rightmove website, people are being scammed and the estate agent it committing fraud. You havent responded to my emails and do not pick up the phone nor is your contact information well displayed. Absolutely terrible service for a company that is supposed to be leading the market.
Belu · 23 January 2017
Agent replied · 13 June 2024
We're sorry to hear of your experience. Firstly we would like to apologise for the delay in our response. We are as of today active on this Trust Pilot page. Rightmove is an advertising portal for Estate and Letting Agents. We are committed to ensuring that the information displayed on our website is accurate and the service provided by our member agents is the best experience possible.This is a potentially a criminal matter and if you haven't already, you may wish to inform the Police’s Action Fraud team by going to http://www.actionfraud.police.uk/ and also contact your bank/building society.The Police Action Fraud team are responsible for investigating cases of this kind. If you would like to discuss this further, please contact us on 01908 712 352.Kind regards,rightmove.co.uk
★★★★★ 5/5
TrustpilotRequested home photos to be removed…
Requested home photos to be removed from the website, Rightmove were very helpful and almost instantaneously Caz Complied with our request. Much appreciated. Thank you Caz.
Customer · 13 August 2020
Agent replied · 13 June 2024
Hello,Thank you for your 5 star review.It's great to hear that Caz was able to remove the photos of your home so quickly. We'll definitely share your feedback with her.Please get in touch if there's anything we can help with in the future. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotGreat service
Rightmove quickly amended an incorrect listing which had caused me problems. They were and are my go to website for looking at property. Special thanks to Caz!
Sarah · 20 April 2020
Agent replied · 13 June 2024
Hi Sarah,Thank you for your 5 star review.It's so great to hear that Caz was able to correct the error you'd spotted on a listing and we hope this resolves any problems you were experiencing as a result. We'll be sure to pass your lovely comments on to Caz.If we can help with anything in the future, please don't hesitate to get back in touch. You can always give us a call on 01908 712300 or send us an email on, talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 2/5
Trustpilotpost code entry is useless
So I am searching for property in particular area which is covered by 3 post codes BN3 2XW, BN3 2XY and BN3 2XZ. I enter BN3 2XW search. I then try to change the W to Y to continue the search and it is very hard work. The post code field does a whole load of mad things that are supposed to help but get in the way. For example it might highlight the whole post code which then blanks out leaving just the Y that it typed. It might change to the first town beginning with B. Other times if I manage to change the post code to BN3 2XY it then does not automatically search as it should and there is no search button to update the search. Mouse clicks and Enter Key presses do nothing. The old website post code filed function was much simpler.It looks like a marketing person designed it and sold the idea to to RightMove and no one has actually used it.
Agent · 18 November 2016
Agent replied · 13 June 2024
Hi, Thank you for taking the time to leave feedback. We're sorry it's taken such a long time to reply, we are now active on Trust Pilot as of this week. Since the time that you left the above review, we've made many changes to our website to improve our search functionality. If you would to discuss this in more detail, please give us a call on 01908 712352. Kind regards, rightmove.co.uk
★★★★★ 5/5
TrustpilotChris Hunter was excellent and provided…
Chris Hunter was excellent and provided clear communications and feedback in a timely and accurate manner - great service for client and tenant alike
Jon · 10 February 2021
Agent replied · 13 June 2024
Hey Jon,Thank you so much for taking the time out to leave us a review! We really appreciate the feedback about Chris and will be sure to pass it on to both Chris and his team leader!Kind regards,Vicki
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