Hughes and Co Lettings Driffield reviews

★★★★★ 5/5

Trustpilot

Extremely helpful customer experience

Extremely helpful customer experience, very easy to communicate with and prompt responses. Site is kept well updated and has proved invaluable in providing information which has helped us to buy and sell.

Burt’s · 17 December 2019

★★★★★ 1/5

Trustpilot

I put in an offer for a flat to rent

I put in an offer for a flat to rent. I sent rightmove all the references they asked for and they were never enough, they kept on asking for more and more statements.They kept me waiting until 5 days before my move to give me approval.I felt I was treated like a criminal and found staff rude, except a lady called Lorna.I shall never rent through rightmove again.

Claudia · 25 June 2022

★★★★★ 5/5

Trustpilot

Quite simply the best referencing company we have used

We at Home James Lets have used Van Mildert as our sole referencing partner since 2016. Having trialed a number of other referencing companies (large and small, established and new) over the years; I was running out of hair to tear. Why on earth were we paying to outsource referencing, but having to chase references ourselves? How can the staff of any referencing company NOT know their own criteria?Van Mildert have been a breath of fresh air from the outset - we can instruct a reference and forget about it, knowing that the work is in safe hands. Van Mildert are the most thorough and diligent referencing company we have worked with. Yes they are more expensive than the competition, but would we consider moving our business - absolutely not!

Info · 12 December 2019

★★★★★ 5/5

Trustpilot

Staff went over and above to assist me

Staff went over and above to assist me. Caz Thompson was very helpful. In the end, the problem turned out to be on my computer rather than at their end.

Robert · 10 August 2020

★★★★★ 3/5

Trustpilot

Used to be fab.

3 not 5 due to: Ive been using Rightmove on iPad for years and it’s been really great. In the last couple on months its become virtually unusable on iPad, slow and failing to load. The app is fine but as a property investor, I can’t filter anything to remove age restricted properties or identify location search criteria on the map unless I’m on the main site. What’s happening here? It worked before on this iPad and I’ve deleted history, cookies and web data but it’s not improved. Works fine on my pc. Strange. Thanks.

Brian · 4 December 2019

★★★★★ 5/5

Trustpilot

Jade Haydar is brilliant!

Jade Haydar provided me with such a great service relating to an issue I had with logging into my rightmove account. She was efficient, helpful and proved to be an asset to rightmove. Thank you for your help Jade!

Elliot · 6 August 2024

★★★★★ 5/5

Trustpilot

5 Star! Thanks Hannah! Definitely recommend

Wow! All referencing & checks completed in half a day! These guys are certainly on the ball! Special thanks to Hannah! Would definitely recommend using this service :)

Paul · 10 February 2021

★★★★★ 5/5

Trustpilot

Danielle was extremely friendly

Danielle was extremely friendly, professional and courteous, she was informative and very quickly responded to my correspondence and queries. All in all a very smooth and efficient experience.

TP · 9 February 2021

★★★★★ 1/5

Trustpilot

Incompetent and lazy

Incompetent and lazyI made an application for renting a property with an estate agency related with them and I give them details of 2 guarantors.They asked to me and my guarantors one thing per time instead of asking all together, I mean they asked to fill a form after 3-4 days they asked 12 months of bank statement (never happened in my life, normally it is only about 3 months) after a week other details, so they took more than 2 weeks to collect all the details they need, the estate agency obviously couldn't wait long and I lost the house. If they have asked all in one time it could have take 3-4 days to give them what asked instead of more than 2 weeks.Also, after almost 3 weeks they told me that they weren't able to reach my previous landlord and that they could accept reference letters instead. Why you have to wait so long? I could have gave you the first week.Last, I often call them to speak about it, asking what they need from me or from my guarantors, only the last time I was told that for data protection they couldn't talk to me about my guarantors, when before we talk about that. The negotiations where 3 weeks long the data protection came only on the 3rd week.They are incompetent, take too much time to do things, and they ask far too much personal data that what they really need. Thanks to their laziness I lost the property.I have never been so disappointed.

Patrizio · 21 November 2019

★★★★★ 1/5

Trustpilot

FAT CATS rip off agents

I have been with Rightmove and supported them 20 years.But when I then became a business owner, it changed..FAT cats Rightmove care nothing about the little independent company’s, charging £1750 pounds a months for listing..And without any feature you have £1500 pounds to find ..I find this company a pour lack of disregard for the customers needs, they care only to increase fees every year.When I started up it was £650 pcm sales and Lettings In 8 years its £1750.00 That’s a disgrace

Alethea · 20 November 2019

★★★★★ 1/5

Trustpilot

Watchdog needs to shut them down.

Where do we start? Lying about ‘leaving messages’ for employers and references, not taking self employment as valid income, not taking income from companies you are a shareholder in, not taking guarantor references from anyone based outside of UK, taking down incorrect numbers for references, trying to dial US numbers with a +44 code, ringing US employment references at 9am GMT (3am US time). The great thing about them is a new person with no knowledge of documents youve sent or contact history takes up your case each hour so you’ll get a blank response or the same email asking for the same stuff (immediately provided by us on first ask) again days later and wonder what the hell has been going on. EVERYTHING that has mentioned in the below reviews happened to us, with our friends also explaining the same experience to our amazement. Or maybe we shouldn’t have been so surprised! - They are appalling. I genuinely wonder if anyone actually ever passes their process - whoever they are needs a lifetime achievement award - or perhaps just had a spare 2 months on their hands. The somewhat simple task of contacting employers to validate income took 2 weeks - and good luck to anyone who is told a guarantor is also required as the same mistakes and lies will happen all over again with that. But they wont be able to tell your progress in that case because its somesort of deep secret that you can’t help them with. When we chase them up after claiming to have called references (Tip: Don’t lie when were sat next to the reference you claimed to have called.) We ended up calling HR departments which they said weren’t answering and got a reference immediately. Nearly 3 weeks now, of us hassling our work colleagues, HR professionals and various departments because of their incompetence and still at risk of losing our beloved flat, with a house full of belongings and ‘homeless’ in 24hours. Our hotel bill will be in the post next week.

Pistophe · 25 October 2019

★★★★★ 1/5

Trustpilot

Shocking Service/ Absolute Nightmare

Shocking ServiceThe company will not take into consideration persons who are self employed and have proof of the taxes paid to prove earnings.Absolutely poor service, poor attention to detail seems like a boiler room operation, when challenged on their poor practice they did not take any responsibility and sent lies and incorrect information about myself, wife and company to agent. Actually when through other agent and with different reference company and moved into same property. Lewis worker at firm, became aggressive and abusive, when I asked to speak to his manager, manager then lied and refused to follow through with a complaint process, or listen back to the call.Pls avoid this company, you save yourself some time, bother, and pain.Totally lack professionalism nor any integrity, and im very sure they are totally adding stress to many families moving experiences.Wish I didn't ever come across them.

Corey · 18 October 2019

★★★★★ 5/5

Trustpilot

Speedy and efficient

I asked Rightmove to remove property-related information and they were super quick in process my request through to the end. Many thanks to Bobbie for the level of professionalism shown throughout.

Rightmove-request-asker · 25 February 2020

★★★★★ 1/5

Trustpilot

I've become exasperated with the new RM…

I've become exasperated with the new RM site: I find it disjointed and thereby not enabling a free flowing search as the previous arrangement. I heartily agree with "why try and fix what's not broken" (somebody trying to be cleaver or something)? I further note that RM are charging Agents more and more and arrogantly risking there market share position. I'm soon off to Zoopla and will return when your previous and perfectly good site returns.

Eric · 28 December 2020

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY. They should be closed down!

Again with all the other reviewers! If could give NO stars I would. This company is a disgrace, they are beyond unprofessional, poorly managed and should be investigated for lack of any time customer service which drastically affects customers waiting for referencing checks. LETTING agency avoid using them! This affects you and your clients. The process with this company is distressing, causing undue aggravation and affects plans and forMoving based solely upon this companies Incompetence in fact checking. They actually sent a letter to me stating that they had not received references, but they had and SAT on this for another week, no response after trying daily to reach someone. Move dates has come and gone. Still no word. Shameful!

Cathryn · 2 September 2019

★★★★★ 1/5

Trustpilot

This site is awful

This site is awful. It freezes. It is slow. It has steadily worsened to the point of being useless. The filters are a nightmare, slowing the search to a snail's pace. The same properties appear repeatedly if they are multi agency, but scattered around. I got so frustrated with it that I emailed them. They were hopeless, asking me to do things to improve the speed of the site. I pointed out that Zoopla doesn't suffer from these problems and the issue is at their end. It's a pity because the site is much more navigable than Zoopla but it is becoming a hopeless, frustrating experience. A real useless time waster.

Anna · 25 August 2019

★★★★★ 5/5

Trustpilot

Tenant Insurance & Broadband

Setting up insurance and broadband was a breeze thanks to Donna, who was very informative and knowledgeable. Thank you!

Adam · 7 July 2022

★★★★★ 1/5

Trustpilot

I was horrified when speaking to my…

I was horrified when speaking to my local estate agent that just because I had used the Rightmove sight to find his telephone number he now would have to pay you commission.I have known said man for some 35 years. He was friends with my son in the Beetle club. He is in walking distance of my house and I had always intended to sell from him when I needed to.The only reason I needed to phone was because it was pouring with rain. YOU DID NOT HELP ME FIND THIS AGENT. THERE IS NO NOTIFICATION THAT USING YOU INCURS PAYMENT FROM ANYONE. THIS APPEARS TO ME TO BE A TOTAL SCAM. POSSIBLY AGAINST A TRADE RESTRICTIONS ACT.OR JUST MAYBE THE ESTATE AGENT IS MISTAKEN AND YOU DO NOT REQUIRE PAYMENT SIMPLY BECAUSE I LOOKED UP THEIRTELEPHONE NUMBER ON MY IPAD ON A RIGHTMOVE SITE.TELEPHONE NUMBER ON MY IPAD ON YOUR SITE.

Thelma · 20 August 2019

★★★★★ 1/5

Trustpilot

I find most ads are dishonest, and incorrectly listed!

I find when searching for a low budget one bedroom/studio apartment most of the listings are fake! claiming to be what was asked for, but are simply bedrooms in shared homes..... even with 'don't include shared accommodation' tab clicked! ...which suggests mass dishonesty within Rightmove listings/landlords! Something I have brought up with them several times, and on the good side they always reply! ...but NOTHING has been done to stamp out this massive wasting of customers time, and dishonesty! ....basically can the landlords or rightmove be trusted? Actually the only time I found a home via Rightmove the agent was very dishonest! And ended up paying an out of court settlement 4x what was owned! ....in those situations foto/video files(evidence) mean everything!!

Carlos · 15 August 2019

★★★★★ 1/5

Trustpilot

Problems with website functionality

Like other reviewers, I am currently unable to use the Rightmove website which I have previously found to be efficient and easy to navigate. I have a house on the market and my agent tells me that they are using this site to advertise; they appear to be wasting their money! Of the '23 properties found' using the village as a search criteria only four are displaying and the screen is permanently frozen. Filters don't work either. This seems to have been a problem for some weeks now, why aren't Rightmove taking steps to resolve the issues?

J · 7 August 2019

★★★★★ 2/5

Trustpilot

Can you tell me why an earth is X with…ANSWER THE X FACTOR ?PLEASE

Can you tell me why an earth is X with these questions below are of any help to a Buyer or a Seller Or An Agent ?, this makes no sense to me at all .This X is on the Right side of every House Image .Also why the Lack of the GRID ? As eyes move to read from Left to Right , not DOWN ?Explain why if you can.? These are the five Questions that are Listed , when you Click the X . Who Benefits from this ???? SEE BELOWIt's no longer availableIt's misdescribedIt's overpricedIt requires too much decoratingI think it’s fraudulent

JOHN · 1 August 2019

★★★★★ 5/5

Trustpilot

Lewis was a great help and got back to…

Lewis was a great help and got back to me with an answer to my query within 5 mins.. if not even faster. Thank you very much!!

Evangelene · 4 March 2021

★★★★★ 1/5

Trustpilot

Massive time waster website

I spent all weekend looking for commercial properties and I found one that fitted the bill and first thing I was making arrangement for mortgages etc. During this time the estate agent who advertised the property left me waiting about arranging an appointment for a viewing.After a few hours I called the estate agent and then they told me that the property was gone and I later found out that they had decided to rent it out but never bothered to update Rightmove website so I wasted a huge amount of time doing research and getting bank appointments and the property was not available so you can't trust anything you see on Rightmove and they are impossible to phone to complain to hence my need to come on here to moan about them as they dont give a hoot.

Trusted · 30 April 2019

★★★★★ 5/5

Trustpilot

Hassle-free referencing

Thanks to Steph L Leighton for helping me to complete my reference quickly and hassle-free. A very supportive and professional experience!

Tracy · 25 February 2022