Trusted Agent profile · Driffield
★★★★★
1,720 reviews across 2 platforms
18 Exchange Street, Driffield, YO25 6LJ
Hughes and Co Lettings's office in Driffield, at 18 Exchange Street, is rated 3.8 out of 5 across 1,720 reviews on two platforms, including 68 Google reviews rated 4.4.
Every review we hold for the Driffield office, from every platform, shown as written. First names only.
5/5
TrustpilotSolid service
Really good service. Adam Urwin was very quick on turning round the guarantor request for my niece. Many Thanks Richard
Hello Richard, thank you for taking the time to leave a review. It's so nice to hear you've had a positive experience with Adam. We'll make sure they receive your feedback. Many thanks, Rightmove
5/5
TrustpilotLewis Henderson
Lewis Henderson is both a skilled professional and an excellent communicator. I highly recommend him and the services he offers
Hello, Thank you for taking the time to leave us a 5-Star review.I have passed your feedback onto the relevant team.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
1/5
TrustpilotHe'll hole
They have got my flat with all my possessions advertised for rent 369a Ashley road I want my photos of my stuff removed.. the flat is a hell hole full of damp.. No heating no gas central heating.. to have a bath you have to put a switch on. There's a mouse in there no modern kitchen with no drawers.. ent this she of a flat I lived there for 5 years with my son and no parent with kids would want to live here.if you don't believe me feel free to call me. They are advertsising this flat with pics of my stuff which is illegal the rent was paid into his sons account and not the owner they're are dodgy as u like. hole of a flat should be knocked down it's not suitable for a homeless person. Now get those.photos of my stuff off your website before I go to the solicitors
Hello Darren,Thank you for taking your time to leave us a review.I am so sorry you had a negative experience after finding a property on Rightmove. It would be great to provide this feedback over to the letting agent directly, so they can pick this up with the landlord.Please could I ask you to forward over your address details to our ‘customersupport@rightmove.co.uk’ email address. We can then get the images of your property removed from Rightmove. Thank you again Darren, I hope you have a lovely day today.Rightmove.co.uk
5/5
TrustpilotHelpful and efficient service
Through Van Mildert I sourced internet and tv provision with Sky, and house contents insurance.I had the pleasure of coordinating with both Rachel and Paul on internet&tv and insurance respectively. They were both extremely helpful, informative and empathetic. They were concise, impartial and answered all my questions and kept me in the loop with everything.Would highly recommend using Van Mildert, if not one but two of their staff work in such an exemplary manner.
Hi Luke,Thank you so much for taking the time out to leave such a great review! We're always pleased to hear we've provided a great service, but even more so when our colleagues are mentioned - and here you are mentioning two!This is really lovely to read - so proud of both Rachel and Paul!Thank you again for your review, Luke, and congratulations on your new home, we're so happy for you!Best wishes,Vicki
5/5
TrustpilotAmazing service, Lovely people!
Rachel was great! Really helpful in finding us the best options and deal for our new move. Can’t fault the lovely conversations either. Thank you again!
Hi Jazz,Thank you so much for taking the time out to leave such a kind review! I know that these reviews mean a lot to Rachel and the team, so I am really pleased you took the time to say such nice things!Congratulations on the move, we hope you're really happy in your new home.Best wishes,Vicki
5/5
TrustpilotBest referencing service I ever used
Best referencing service I ever used . Really recommended them , Cheryl was lovely over the phone and helped me finish my process in a timely manner
Thank you for your review, Silviu! We are so pleased you have had a positive experience with Van Mildert. We've passed on your kind words to Cheryl!If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!
1/5
TrustpilotWorst portal ever!
Worst company ever! I'm a real estate agent and I've been advertising with them until recently. They get your money upfront or force you to sign for at least 6 months and they are not responsable for any leads you might get or not. I paid for 6 months and I got 0 leads out of all my flats. They didn't offer any solution such as extension without paying, lowering the rate, refund, etc... Bunch of thieves!
Hello,Thank you for your review.We're sorry to hear you feel this way and that you didn't receive any enquiries on your properties when you were advertising with us. Our specialist Account Management Team can provide support to any of our members that are struggling to generate leads. We also have lots of different webinars with tips on how to have the ultimate property listing and make the most of your Rightmove membership with the tools you have as part of your membership.Good luck with your business moving forward.Many Thanks,Rightmove
5/5
TrustpilotGreat help
Great help. I’m new to it all, Megan was so helpful and explained everything great. Thanks so much.
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
5/5
TrustpilotHannah was quick to respond to my…
Hannah was quick to respond to my requests and has kept me in the loop when all outstanding issues are dealt with.
Hi Mark,Thank you for taking the time to leave us a 5 star review! I'm glad we were able to help you today. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300.Happy Home Hunting!Thanks,Rightmove
5/5
TrustpilotMegan - Great Advisor
Megan was my advisor and she was wonderful in terms of arranging insurance and TV at my property. Highly professional and recommended. Thank you.
Hello Hopkins,Thank you for taking the time to leave such a positive review for our colleague Megan. It's always a very stressful process to get your new home all set up so we are glad Megan could make it as easy and pain-free as possible.Good luck in your new home.Best WishesBeth
5/5
TrustpilotReally good to deal with when I was…
Really good to deal with when I was selling my house, kept me updated, really professional and great staff at the Bingley branch especially Victoria who was most helpful. Would highly recommend.
Hi Jason,Thank you so much for taking the time to leave us a review. I am really pleased you had a lovely experience with an Agency that advertises their properties on our website.Thank you & have a lovely afternoon Jason. Rightmove.co.uk
1/5
TrustpilotPoor search property filters
I don’t understand why filters such as number of bathrooms, size of properties, freehold or leasehold is not available.It looks like the website is made to have the worst user experience.You have to click on each property description to see if it fits your needs.
Good afternoon Nancy, Thank you for taking the time to leave your feedback. Whilst there's not currently a 'number of bathrooms' filter, this information is displayed in the property summary on the search results page. We also recommend using our Keyword Sort feature to prioritise search results containing specific wording such as 'freehold' or 'leasehold'.We're always looking to improve user experience and I've passed all of your feedback on to our development team to look into for future updates. In the meantime, if you have any further suggestions, please send us an email to talk-to-us@rightmove.co.uk. Many thanks, Rightmove
1/5
TrustpilotI reduced my new property in February…
I reduced my new property in February this year through my estate agents. 10 weeks ago I had secured a buyer unfortunately they backed out at the last minute. 10 weeks wasted and 10 weeks removed from your website.The property has now been relisted with Rightmove but to my horror still says 'property reduced and date in Feb.' I've been told to remove this I need to reduce the asking price by at least 2% ! On my property that amounts to £3200.00 its absolutely ridiculous that this statement of reduction stays on and im held to ransom to remove it. Im not asking for it to be advertised as a new listing but what the hell gives you the right to tell people how much they have to reduce there property by. Obviously the further away in time the reduced date is the less confidence people have in buying.
Good Afternoon Annabel,I am sorry for the delay in my response to you.Thank you for taking your time to leave us a review.I am so sorry to hear that your property has fallen through. We can certainly look at amending your property's added on date for you. If you can please call our customer support team on 01908 712352 they will be more than happy to help you and advise you of the process we take when a property has fallen through.Kind Regards,Rightmove.co.uk
5/5
TrustpilotFriendly and efficient
Van Mildert were really helpful and so speedy getting through our references for a quick move in date. Really friendly and personable. Great to work with!
Hi Storm, thank you for taking the time to leave such a kind review about the team, we really appreciate it!
5/5
TrustpilotVery helpful and Professional
Cheryl was lovely and very professionalvery helpful :)
Hi Courteney, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Cheryl & Rightmove. If you need anything else, please get in touch 01908 712300. Thanks, Rightmove
5/5
TrustpilotAmazing!!
Amazing!!Rob Fearnley was excellent! Would highly recommend him! Easy to contact, provided great advice and was very helpful, my house sold within a week!!
Hello, Thank you for taking the time to leave us a 5-Star review. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
3/5
TrustpilotDated Site - Does not meet the needs of the Customer
First point, the contact us on Rightmove, does not really mean Contact Us, as there are no options to contact them. Second Point: We need to be able to filter with keywords. If I want to search properties in a certain price range, but cottages/character only I have to trail through hundreds of modern houses.Third Point: Price range search - can only search between £800,000 and £950,000, where I have a budget of £825 !! come on we need an £850,000 category.Fourth Point: as a seller , it would be helpful to see how many people have my property in their saved list.Come on Rightmove, the site has remained the same for years, how about an update. Finding a property is a time consuming business and the site does not help.I do not want a "thank you for your review" response, just want some action to reasonable requests.
Good Morning Val,Thank you for notifying us of this, I will absolutely speak to our developers to get our contact number and our email address added to the 'Contact Us' page as there is not an email address or number currently available.In addition we have recently released a new feature called the Keyword Sort, this new feature sorts properties bases on the keyword or keywords a user has input. It doesn't filter out properties that don't contain those keywords or keyword. This way we are showing users the properties that most closely match what they are looking for first without removing any properties from their search results. Furthermore the price range feature goes up in £100,000 after £700,000. I can absolutely pass your comment on as feedback to see if we can change the price options. If you are wanting to know how many views your property has had on Rightmove, the best thing for you to do would be to speak to your estate agency as they have access to view this report. I will certainly speak to our developers in regards to vendors having access to a feature that enables them to see how many people have saved their property as this is a great idea.If you have any questions or queries please call us on 01908 712352 or email us at customersupport@rightmove.co.uk.Kind Regards,Rightmove.co.uk
1/5
TrustpilotHad experience where I have to few…
Had experience where I have to few agents my phone number. I received so many call over a day that it made me so stressed. So went to this agency..emailed with my requirements..agent asked my number. I've explained why I'm not comfortable to give my number yet..bit happy to communicate through the e mail...agent said good luck with the search..by saying in that case he will not help
Thank you for your review. We're sorry to hear of the experience you had with these Estate Agent. At Rightmove we're not Estate Agents, we're an online website for Estate Agents to advertise their properties, we have no involvement in the selling or renting process as we're not agents ourselves. We wouldn't have any involvement in the enquires you made to these agents, or the contact they have made with you regarding the enquiries. This is something you will need to get in touch with the Estate Agent about and tag the review to them.If you need any help in finding which Agent advertised this property please get in touch. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.uk
2/5
TrustpilotI have only reviewed this so low as im…
I have only reviewed this so low as im not clear on who is at fault.I currently have my property advertised with a local agent and im not happy with the heading content as it does not allow us to describe what this property has to offer...I have been told that it is very generic in the description and its how it is, this is what i'm struggling with.I have a Victorian 3 bed 2 bath home for sale and it is marketed under the heading of 3 bed terrace ? I have been told that they can only list it as this....Is this correct ? They also claim that they are extremley limited by Right move in their content they add on adverts.All I want is for it to show in the heading area on front page what this home is, can you please shed some light on this for me,Again I have only come to this section as i cant find anywhere to direct me to speak with someone about this issue.
Good Morning Dawn,Thank you for taking your time to leave us a review.The heading content will only contain information on the property type and how many bedrooms the property has, as this information is pulled from the system. If you are wanting to include how many bathrooms the property has we would advise to input this information into the main description, summary text or putting it as a key feature within the listing. If you have any questions please do let me know and I will be more than happy to help you. You can call our customer support team on 01908 712352 or email us at customersupport@rightmove.co.uk.Kind Regards,Rightmove.co.uk
1/5
TrustpilotWhy do Rightmove no longer show pics of the properties advertised?
Please to not thank me for my review as I only came here because Rightmove allow no facility to contact them directly. I have been visiting Rightmove for a number of years, searching properties for colleagues who do not have the time and many of them have purchased a property. A few days ago the pics suddenly stopped - in favour of an invitation to approach the Agent. Seems like some little techie (non commercial) soul has come up with an idea!!! Been there -had to deal with that. Rightmove - what on earth are you thinking of? Fortunately I have details of the major Estate Agent advertisers on your site and you guys are dust!!!!!
Good Morning Lorraine,Thank you for taking your time to leave us a review.I am really sorry about this and I would really like to look into this for you. Please can you call our customer support team on 01908 712352 and they will be more than happy to help you. Or if you can provide us with your contact number I can absolutely call you. Kind Regards,Rightmove.co.uk
1/5
TrustpilotRightmove not looking for new subscribers?
I run a letting agency. We are looking to advertise our properties on Rightmove. My first call was made in June/July last year (2017) and I was told to expect a call back from the "local" rep. 8 months later I was still awaiting the call back. So last week (approx. 21st March) I rang again. Danny told me to expect a call within 2 days/48 hours. (That would be Friday) Nothing by Monday so I rang again. Ellen told me that DP (area rep) would ring me back that day. Tuesday has arrived and no call. I rang again. DP has left the company (since yesterday apparently) but still I have to wait a further 24 hours for the "Area Manager" to ring me. Funnily enough I am not accustomed to having to chase a business for over 8 months in order to engage their services and put money in their pockets. Doing so well are you Rightmove that you don't need to take on new subscribers?
Good Afternoon,Thank you for taking your time to leave us a review.I am really sorry about this, this is not good enough and you should have received a phone call from us a few days after your initial enquiry. I have passed on your contact details to one of our telephone account managers who will be contacting you with regards to joining Rightmove.If you have any questions or queries please do call our customer support team on 01908 712352 and they will be more than happy to help you.Kind Regards,Rightmove.co.uk
2/5
TrustpilotExtortionate pricing compared to the…
Extortionate pricing compared to the other property portals - exactly why we are no longer using Rightmove. The profits this year say it all, not affordable for small independent agents. No support for small businesses.
Good morning Patrick,Thank you for taking the time to leave us a review. We'd like to understand your experience in more detail. Please do get in touch with us at talk-to-us@rightmove.co.uk, and discuss this with you. Many Thanks, Rightmove
3/5
TrustpilotSlow and tedious but good customer service
Slow and tedious, felt like I was managing the employees the amount of times my letting agency and I had to chase Van Mildert up about things. A process that was meant to take 3-5 working days took 10! We're obviously happy to have moved in now and customer service was good but the delays were frustrating. However, I do understand from the other reviews on here that not everyone had this experience.
Hi Caitlin,Thank you for taking the time out to leave a review. I've spoken to the team and can confirm that the reference on our end was complete within 48 hours, so we're not sure what has led to you not hearing back from us until 10 days later. One of our team leaders is aiming to reach out to you today to chat about this in more detail to find out more about the delay.We're so sorry - I can absolutely appreciate how frustrating that must have been for you, especially reading other people's reviews. Like I say, we'll reach out today to chat to you, but in the meantime, please feel free to get in touch if you'd like to chat about anything else!Kind regards,Vicki
1/5
TrustpilotSupporting dodgy advertising by estate agents
If I could give a zero as a rating I would. Complained about an estate agent who had advertised a house incorrectly that appeared on the Rightmove site. Property advertised as being reduced by £15K to offers over £350K to then make an offer to the agent to be told that the vendor would accept no less than £360K so hardly a £15K reduction. Advert sent to Rightmove but they take no reponsbility for advertising on their web-site, how strange of a company just to wash their hands of dodgy estate agent advertising and to have no checks in place! Just told to report to Trading Standards. Your slogan may be 'Find your happy' well you have certainly made me Very Unhappy!!
Good Afternoon Gary,Thank you for taking your time to leave us a review.I am really sorry to hear about this, I can assure you that we take data quality here very seriously. I would really like to look into this for you, if you would be able to call us in on 01908 712352 to provide us with more information I will absolutely look into this for you.Kind Regards,Rightmove.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hughes and Co Lettings Driffield is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Tell us what you need and we'll put you in touch. Hughes and Co Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Driffield.
Yes. Hughes and Co Lettings won Gold for Best Estate Agent Guide 2027, Lettings at EA Masters 2026.
