Every review we hold for the Driffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am very pleased with their service…
I am very pleased with their service and communication. Natalie was great, always letting me know the status.
Lizeth · 10 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Natalie receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
Trustpilot5 stars for Megan Brooke!!
I spoke with a Tenant Services Sales Executive called Megan Brooke and she organised our insurance and broadband at our new property and she couldn't have given better customer service. She was funny, friendly and helpful and never tried to push me into buying something I didn't need. I felt valued and cared for and she made the whole thing an absolute breeze!
Charlotte · 29 July 2022
Agent replied · 13 June 2024
Hi Charlotte, thanks for taking the time to leave us a 5-star review. It is great to hear of your experience when you spoke with our tenant referencing team, and I have passed over your feedback.If you have any more feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 4/5
TrustpilotGreat, so convenient
Its a great timesaver to have most of the estate agents located in one place online. The search filters are great and work well, my one suggestion for improvement would be that on the iPad seeing saved properties require you to log on every time the website is opened, regardless of if the 'remember me' box is ticked or not. Given that there's no card details or anything registered with rightmove it would be pretty safe to have the login kept open.
Mark · 2 August 2016
Agent replied · 13 June 2024
Hi Mark, We're sorry for such a delay in getting back to you, we are now actively responding to reviews left on our page as of this week. Thank you for such a great review! We appreciate your suggestion to improve the log in functionality. We understand it can be frustrating to enter your login details on every occasion.If you're still experiencing an issue, please call us on 01908 712352 and we will happily help to find a way around this. Kind regards, rightmove.co.uk
★★★★★ 5/5
TrustpilotWell done.Brilliant.
Emily was really helpful on the phone.She answered all the questions and completed our insurance for us.She made it so easy, thankyou.
Mr · 5 July 2021
Agent replied · 13 June 2024
Hello Michael,Thank you so much for your kind review for our colleague Emily. We think shes a great member of the team that really does take the time for everyone she deals with, we will pass your feedback on to her straight away.Best wishes Beth
★★★★★ 1/5
Trustpilotroom letting in shared houses
Very intensly searching for property once working full-time. So much effort was invested in selecting property, then making phone calls and arranging viewing! First of all in the evening time slot 5-9pm the latest viewing could be at 7, only once it was at 7.30! Never later. Remove that slot if you can't keep that time. Secondly, one agent didn't show up on arranged day for a viewing. Then thirdly, after making journey at agreed time I foud out that property will have floor changed and ceiling removed! The agent never took responsibility, not even apologised for misleading information as it hasn't been mentioned on website or during phone call. Also people on the phone don't understand difference between lodger and tenancy agreement. Names of agencies, dates are recoreded and can be published by request. Avoid. You would be better spend time with friends rathen then talking to those aliens. Avoid!
Walk · 3 July 2016
Agent replied · 13 June 2024
We're very sorry to hear of your experience looking for a shared house. We'd also like to apologise for the delay in getting back to you, we realise that you have potentially since found your new home. We'd like the opportunity to reply to the valid points mentioned in your review and hope that by doing so, you will look to use our services for future home moves. To remove any confusion, Rightmove is an advertising platform whereby our member Agents advertise their properties. The content of the property listings is provided and maintained by the advertising Agent. Rightmove does not conduct viewings, this is part of the service provided by the advertising Agent and therefore we are unable to comment on the viewing times that you were offered.We understand that at the time, the property listing on Rightmove may have been misleading and we sincerely apologise for that. Data quality is taken very seriously here at Rightmove, and we absolutely want to ensure that the information on our website is accurate. If you come across any situations such as this in future, please give us a call on 01908 712352, we'd like to help. We can also ensure that any misleading adverts are investigated and followed up with the appropriate outcome. Kind regards, rightmove.co.uk
★★★★★ 4/5
TrustpilotWrong listings
Find that a lot of estate agents are listing properties that have been sold or sold STC these seem to be the ones that have it all but have left the listing live SO WASTE TIME CONTACTING THEM TO FIND THIS OUT!! It may be me or is this a ploy by these estate agents to get us to phone so they can just get us on there books but right move have no links to report listings like these unlike other site.
Steve · 19 May 2016
Agent replied · 13 June 2024
Hi Steve, Thank you for taking the time to leave us a review. We're sorry for the delay in getting back to you, we are actively responding to reviews as of this week. We take data quality concerns very seriously and we are working hard to ensure the properties uploaded to our website are available and the details are 100% accurate. For future home moves, if you come across this situation again please give us a call on 01908 712352 and we will happily assist you. Kind regards, rightmove.co.uk
★★★★★ 2/5
TrustpilotI keep getting notifications NOT…
I keep getting notifications NOT RELEVANT to my searches my top price is £600000 but get houses at 750000 ? also over a MILLION !! want ONLY bungalows but sent houses as well ???
Tessa · 19 August 2024
Agent replied · 23 August 2024
Hi Tessa, Thank you for taking the time to leave us a review. I appreciate how frustrating it can be to get alerts for properties you are not interested in.If you reach out to us at talk-to-us@rightmove.co.uk, we can do some investigation into the alert you have set up and figure out what may be happening.Many thanks,Rightmove
★★★★★ 2/5
TrustpilotWASTE OF TIME. Agents not responding to questions.
I've been looking for house to buy three months now, with no luck as yet. This is predominantly because property agents not respond to the enquiry form sent in via the Rightmove website. When I've tried to chase enquiries via the telephone I've found that a) some of the letting agent telephone numbers are incorrect on Rightmove, b) a lot of letting agents claim never to have seen your enquiry form/that it has been "lost", and c) that you are promised call backs that never materialise.
Pawel · 14 April 2016
Agent replied · 13 June 2024
Hi Pawel, Firstly we want to apologise for the delay in getting back to you, we are active on Trust Pilot as of this week. We're also sorry to hear of your experience. We hope that you've since found the perfect property and for any future home moves, we would like to help. The telephone numbers should be accurate on our website as this is how our members receives their enquiries however please do give us a call if you struggle to contact one of our members and we will happily help to connect you - 01908 712352. Kind regards, rightmove.co.uk
★★★★★ 5/5
TrustpilotTracey was amazing on the telephone
Tracey was amazing on the telephone, very helpful and so lovely to speak to. Great advice and help with viewing properties. Overall, a good friendly chat.
Kacper · 1 July 2020
Agent replied · 13 June 2024
Good Morning, Thank you for your 5-star review. We're so pleased you received great advice and help with viewing properties. We will share this feedback with Tracey I'm sure she'll be pleased to hear this. If there's anything else we can help with in the future please give us a call on 01908 712300 or email talk-to-us@rightmove.co.ukMany Thanks, Rightmove.
★★★★★ 5/5
TrustpilotImpressed by the quick response to my…
Impressed by the quick response to my query ! However, they do need to somehow resolve the problem of using key words, giving information that is not required, in their property listings.
Joy · 18 September 2024
Agent replied · 23 October 2024
Hi Joy, thank you for taking the time to leave us a 5-Star review. I have passed your feedback to our developers. This will be taken on board when looking at future developments.If you have any more feedback, please contact us at talk-to-us@rightmove.co.uk.Many Thanks, Rightmove
★★★★★ 1/5
TrustpilotEither completely incompetent, or positively malicious.
Nearly lost us a flat and deposit unless we were able to pay the entire 6 month contract rent (£6k) upfront.Repeatedly asked for the same information over the first 2 weeks saying everything was fine, a day before moving in told the Agent we failed the ref check, and left further requests at 5.30pm the day before referencing checks were due, leaving us no time to reply. Either completely incompetent, or positively malicious.
G.Crick · 21 September 2020
Agent replied · 13 June 2024
Hi G.Rick, Thank you for your review of Van Mildert. I apologise you have had a negative experience.I’ve forwarded your comments on to our head of referencing. If you would like further information regarding why we asked for rent in advance or why the referencing process panned over a two week period, please feel free to get in touch with us by emailing customerservice@vanmildert.netKind regards,The Van Mildert team
★★★★★ 5/5
TrustpilotAbsolutely fantastic service with a…
Absolutely fantastic service with a technical issue for such a large company. I didn’t think they would do but they did and I am very pleased. Articulate responses and professional.
Nicola · 18 October 2024
Agent replied · 23 October 2024
Hi Nicola,Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
★★★★★ 5/5
TrustpilotVery Helpful
Moving to the UK, Eve was very helpful and gave me very valuable information. I appreciate all the advice
Anna · 15 December 2021
Agent replied · 13 June 2024
Hi Anna,Thank you for taking the time to leave us a 5-Star review. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Happy home hunting! Many thanks, Rightmove
★★★★★ 4/5
TrustpilotFriendly and Helpful Staff
Rhea was very good and helpful for first time users, made the whole application process simple and easy!
Annika · 3 February 2022
Agent replied · 13 June 2024
Hi there, Thank you so much for the great review. I've passed this feedback on to Rhea. Thanks, Rightmove
★★★★★ 5/5
TrustpilotThank you Donna!
Donna was extremely helpful getting our insurance sorted out, very patient and kind. Excellent customer service.
Daniel · 6 May 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove and personally with Donna. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotExcellent Customer Service
Danielle Ord was very helpful and patient helping me with right to rent application process. Excellent customer service. Thanks again Danielle.
Ritesh · 9 July 2021
Agent replied · 13 June 2024
Hello Ritesh,Thank you very much for taking the time to leave some positive feedback for our colleague Danielle. Danielle is a perfect example of the high standards we set for customer service and we will ensure she receives your feedback.Best wishesBeth
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service, Rachel was very friendly, helpful and had all the answers I needed. Would recommend for a good quick, easy service
Tony · 22 April 2021
Agent replied · 13 June 2024
Hello Tony, Thanks so much for getting in touch to leave such lovely feedback for our colleague Rachel, we will make sure your feedback gets back to her and her manager.Good luck in your new home.Best WishesBeth
★★★★★ 5/5
TrustpilotDanielle
Van Mildert was quick with my referencing. I spoke to Danielle a few times who was very helpful & lovely to speak to.
Lucie · 25 January 2021
Agent replied · 13 June 2024
Hi Lucie,Thank you for taking the time out to leave such a kind review about your experience with Van Mildert. We've passed your comments onto Danielle!Kind regards,Vicki
★★★★★ 5/5
TrustpilotThank you Rightmove
Following my phone conversation with Alistair from Rightmove I have to say that the communication have been very helpful on a professional level , himself tried to help to understand all the unclear points in regards to the references and we have been well advised what to do for our next steps . Once again thank you very much for being so helpful Tatiana
Tatiana · 11 April 2022
Agent replied · 13 June 2024
Hello Tatiana, thank you for taking the time to leave such a great review. It's so nice to hear you've had a positive experience with Alistair. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
Trustpilot5 stars for Hollie C
I had a really stressful referencing process but as soon as Hollie dealt with my case she helped a lot and was very kind and professional. She helped me reach a resolution. She gives rightmove referencing the best rep!
Cee · 29 April 2024
Agent replied · 13 June 2024
Hi Cee, thank you for taking the time to send us such a lovely review - I will make sure Hollie sees your feedback!I hope your move goes/ is going well and you settle well at your new home!
★★★★★ 5/5
TrustpilotSpoke to Guy regarding my application
Spoke to Guy regarding my application, was absolutely spot on and helpful :-)
James · 18 August 2022
Agent replied · 13 June 2024
Hello James, thank you for taking the time to leave us a 5-Star review. I will pass your feedback on.If you have any further feedback, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
★★★★★ 5/5
TrustpilotSky package
Samantha was brilliant! So helpful and friendly. She got us the best deal, we are really happy with the service provided by her.
Sophie · 15 December 2020
Agent replied · 13 June 2024
Hi Sophie, thank you so much for your kind words and for leaving such lovely comments about Sam!
★★★★★ 4/5
TrustpilotQuick and painless application. Excellent service.
Natalie was dealing with my application and did an excellent job. It was quick and painless and she offered help along the way.
Kathleen · 10 December 2020
Agent replied · 13 June 2024
Hi Kathleen, thank you for leaving a positive review, and for your kind words about Natalie!
★★★★★ 5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff, in particular Lewis H who was a great help and kept me updated. Thank you so much!
Elysee · 5 March 2021
Agent replied · 13 June 2024
Hi Elysee, Thank you so much for taking the time out to leave such a lovely review! We're glad Lewis H was able to help you and keep you updated with your reference!Kind regards,Vicki
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