Trusted Agent profile · Driffield
★★★★★
1,720 reviews across 2 platforms
18 Exchange Street, Driffield, YO25 6LJ
Hughes and Co Lettings's office in Driffield, at 18 Exchange Street, is rated 3.8 out of 5 across 1,720 reviews on two platforms, including 68 Google reviews rated 4.4.
Every review we hold for the Driffield office, from every platform, shown as written. First names only.
5/5
TrustpilotI spoke to Danielle and then Sophie…
I spoke to Danielle and then Sophie later both helped me with my questions and were lovely to speak to, very professional .
Hi Katy, thank you so much for leaving such a kind review about Danielle and Sophie, we really appreciate feedback like this!
5/5
Trustpilot10/10
Lewis H at Vanmildert was amazing. Great customer service- very speedy and efficient. Seemed like a really nice, genuine guy too :)
Hi there,Thank you for taking the time to leave such a kind review! We're so pleased Lewis was able to help you, and can confirm he is an absolute gem!Kind regards,Vicki
5/5
TrustpilotRhea was helpful
Rhea was helpful, answer all my questions in a clear way, great service
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rhea. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
5/5
TrustpilotFeedback for Laura
I had an admin/log in issue and Laura was very responsive and sorted out my query within a few minutes.
Hello Martina, Thanks for leaving such a lovely review for our colleague Laura. Laura always takes pride in delivering excellent customer service, we will ensure Laura and her manager receives your feedback.Best wishesBeth
5/5
TrustpilotVery helpful
We spoke to Sam who was really approachable. She was very helpful and explained clearly and precisely everything we needed to know.
Hi Annette, Thank you for taking the time out to leave such a positive review about our colleague, Sam! We really appreciate it!
5/5
TrustpilotGreat customer service!
Requested my property photos to be removed from the website and dealt with Jamie Bolt who carried out my request immediately. Great customer service!
Hi Louise, Thank you for your lovely 5 star review. It's great to hear Jamie gave you a quick response with great customer service. We will pass this on to her. Happy Home Hunting. Many Thanks, Rightmove.
5/5
TrustpilotNatalie Cooper was amazing
Natalie Cooper was amazing. Great member of your staff. Thank you for your professional service.
Hello,Thank you for taking the time to leave us a 5-Star review. I've passed on this lovely feedback to Natalie.I hope you have a great day!Thanks,Rightmove
5/5
TrustpilotRachel Robertson - :)
Spoke to Rachel Robertson who was helpful, kind and cheerful all the way. Couldn't have asked for a more positive experience.
Hello Elena, Thank you for taking time out to leave such a glowing review for Rachel. We really appreciate your feedback and it's always nice to hear we have such cheerful staff to help. We will make sure Rachel gets to hear your positive feedback.Best WishesBeth
5/5
TrustpilotExcellent service
I had the immense pleasure of having Dan as my contact to obtain insurance. He was professional; patient; knowledgeable and friendly. He took time to explain and answered all my questions to my great satisfaction. It was a most pleasant call to get insurance and most importantly, I never felt pressured in any way. Highly recommend the company and great job by Daniel.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove and the service received by Dan. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
4/5
TrustpilotThe service rep was unable to answer my question but is acting upon it
The service rep was unable to answer my question directly but promised to forward my request to the tech department to see if anything could be accomplished. I look forward to hearing back (I hope). I do give props for a very quick response so it seems that Rightmove does take their client base seriously.
Hi There, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove and how quickly your queries are dealt with. If you need to speak to someone in our Technical support, please call 01908 712300 and they will be able to assist. Thanks Rightmove.
1/5
TrustpilotOut of Date Adverts
I reported an obviously out-of-date advertisement to RightMove (an option to buy land - the option has expired) which is still there over a month after my report. It does make me wonder whether I can trust other properties to be still available.This is more than just a technicality as the impression that this land is available for development can affect the value of existing properties in the area.
Hi Ian, Thank you for taking the time to leave us a review and for letting us know, I'm sorry that you have already reported this to us. I'd like to take a look into this further, Please could you email talk-to-us@rightmove.co.uk or call 01908712300 with further information? Many thanks,Rightmove.
1/5
TrustpilotTotally agree with other reviewers…
Totally agree with other reviewers about the new website, can’t understand why its changed from a good easy to navigate site to this mess! Yes, you can access street view and market info, but it is now deeply imbedded and more difficult find and if you want to see what has sold in a particular road historically ....well, give up and use another site which I am going to do.
Hi Clare,Thank you for your review.We're sorry to hear you don't like the recent changes to our website. When we update any of our platforms, feedback is very valuable to us and we know how important the property listing pages are for home hunters. Extra care was taken when redesigning the property details page including lots of user testing with home hunters.All suggestions we receive are shared with our specialist Development Teams and taken on board. We've already made further improvements to the new layout of our property details page based on the feedback we've received from our site users which have been successful.Your feedback has been passed on to our specialist teams to take into consideration for you.Many Thanks,Rightmove
5/5
TrustpilotI have been dealing with Megan Brookes…
I have been dealing with Megan Brookes who I have found to be very pleasent to deal with and when she noticed that today was my birthday wished me a happy birthday, apart from that she was very courteous and explained all I needed to know about my insurance needs. I cannot praise her enough in her manner and time to explain everything to me.
Hi Angus, thanks for taking the time to leave us such a positive review. It's lovely to hear that you found your experience with Megan so helpful - we'll make sure she sees this feedback. Many thanks, Rightmove
3/5
TrustpilotRightmove not as efficient as Van Mildert.
I have previously held the rent protection policy, for a number of years with Van Mildert, who have been excellent.I now understand that Van Mildert have been taken over by Rightmove Landlord and Tenant Services Ltd. I feel that contacting Rightmove, has been a frustrating experience, trying to get hold of them. I only hope that there will be an improvement in their service to landlords.
Hello Mario, Thank you for contacting us to provide some feedback on your recent experience with our rent guarantee team. I can assure you that despite becoming a member of the Rightmove team, we still have the same wonderful teams of people that help process your rent guarantee. Rightmove prides itself on customer service also so I would appreciate if you could contact myself directly via Beth.McGuire@rightmove.co.uk in order for me to look into your particular policy or issues.Best wishesBeth
1/5
TrustpilotBad referencing company
Been especially difficult working with Van Mildert. I see they've replied within minutes of bad trustpilot reviews, but take days to reply to emails. There's zero clarity with what's going on. They contact estate agents to say you've failed the checks *before* even contacting you asking for the evidence!? Then you have to spend all your time chasing them up when that's supposed to be their job. Terrible communication. Avoid
Hi Ee, I’m really sorry to hear you’ve had a negative experience when being referenced by Van Mildert!I can certainly look into the issue that you’ve had and help you get some clarity on why you failed. Of course, without knowing your details, I can only offer a high level response, so please do get in touch by emailing: customerservice@vanmildert.netWhen referencing applicants, we often carry out preliminary checks and if these come back with something that has been red flagged, we may reach out to an agent to discuss how they would like to proceed. I am sure you can understand that it is counterproductive of us to continue referencing an applicant that an agent would not like to proceed with. Like I say, without your details I can only assume, but if you could provide me with some further information by reaching out to: customerservice@vanmildert.net with your full name, the property you were being referenced for and the name of your agent, as well as any other supplementary information you feel will be helpful in getting this resolved as quickly as possible, we can get this resolved for you!With reference to our Trustpilot reviews, we are two completely different departments, and our reviews don’t come through quite as thick or as fast as our referencing applications do! We reference thousands of people every day, and while the majority of these go through without complaint, I appreciate that seeing a quick response from one department and not another isn’t ideal for you when you are already frustrated.I will pass on your complaint to our head of referencing, and I look forward to hearing from you, please do reach out! I will also reach out to you via Trustpilot so I can help you get to the bottom of this as soon as possible.Kind regards,The Van Mildert Team
5/5
TrustpilotSamantha for broadband…
Spoke to Samantha for broadband services, really helpful and great to talk to. Got everything I needed at a great price.
Hi Josh, we're so glad Samantha was able to get you sorted with a great broadband deal! Thank you for taking the time to leave a review!
1/5
TrustpilotCancelled advertisement and listing of…
Cancelled advertisement and listing of house sale in France after ZERO interest. Not only posted pictures of the house and my full name on GOOGLE, so the entire world could see inside a private property etc., which they refused to take any responsibility for, but then, after cancellation, continue to take £49.00 every month for a non existing listing! 3 months on....no response to emails. COWBOYS.....AVOID AT ALL COSTS......
Good Morning,Thank you for your review. We're sorry to hear you are still being charged, we'd absolutely like to look into this and get this sorted. So we can get this sorted please can you get in touch at talk-to-us@rightmove.co.uk with your name contact number and email so we can get your information so we can stop this for you?Many Thanks, Rightmove.
5/5
TrustpilotGreat experience
The referencing process was simple & straightforward, + Emily was a great help setting up my contents insurance, many thanks.
Thank you so much for taking the time to leave such a positive review about your experience with Van Mildert, and in particular Emily from our contents insurance team - we really appreciate it!
1/5
TrustpilotWhat on Earth has happened with…
What on Earth has happened with Rightmove I’ve used for years and the whole layout is awful rows on bottom of page obstructing properties it’s a mess and all my saved searches in different places map to side have to hunt for saved searches no where to alter screen layout how it was previously. Not bothering with rightmove if this stays same I’ll go to Zoopla and other sites
Hi Heather & Billy,Thank you for your review.We're sorry to hear you don't like our recent changes and we can certainly share your feedback with our specialist teams to take into consideration. To change the view of your search results, you can tap the options displayed in the top right hand corner of the page. You'll have 3 options to choose from which are List, Grid, and Map view.If there's anything we can do to help with your search, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Many Thanks,Rightmove
1/5
TrustpilotThe referencing arm of this company are…
The referencing arm of this company are incapable of logical thinking, common sense and even making a decision. Avoid if you can, which is backed up by other reviewers on this site.
Hello Penelope,Thank you for getting in touch to provide some valuable feedback on the service you received during your recent reference, we are really dissappointed to hear you didn't feel that the referencing wasn't carried out to our usual high standards.Our team are trained to work with tenants and agents within policy and process and in select cases outside of them to ensure that we do all we can to accommodate a potential tenants circumstances, however there is always the occasions where we are unable to deliver the result we would all want.I have been unable to locate your application using your details supplied but would welcome the opportunity to take a detailed view into your application and provide you with clarity on the processes followed. If you could email to rltcomplaints@rightmove.co.uk, I will endeavor to full investigate the referencing carried out.Thanks
1/5
TrustpilotNew user interface to draw a search is dog sh*te. Why would you change something that isn't broken wtf???????
New user interface to draw a search is dog sh*te
3/5
Trustpilotfilters, honesty, pictures & floorplans needed. & info such as distance to college
More filters needed such as distance to College. Park homes residential or holiday? & age/pet holiday or residential restrictions clearly stated in search criteria. Also flats, which floor? Is there a lift? & parking, down the road af asda, seriously? Ive spent hours on RM. Its frustrating but doesnt have to be. Estate agents need to use it properly too.
Morning,Thank you for taking the time to send us feedback.I have shared your feedback with our development teams so they can take this into consideration in the future, we are always looking for new ways to make home moving easier.If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300Thanks, Rightmove.
1/5
TrustpilotRightmove have created ‘lists’…
Rightmove have created ‘lists’ excellent. However I cannot share my list with my wife. You can only share one property at a time. There are 8 properties. Please can you update your new feature to allow sharing of more than one property on the list at the same time. Many thanks.
Hi There, Thank you for taking the time to leave us a review. I have shared this feedback with our development teams so they can take this into consideration in the future. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300 Thanks, Rightmove.
1/5
TrustpilotAs a landlord I would stay well clear…
As a landlord I would stay well clear of this Company. Nobody works as you can never speak to anybody which is also the case when emailing them. If it wasn't so unprofessional and rubbish it would actually be laughable. I suppose their employees are all working from home sunning themselves. Companies like this do not deserve to be in business.
Hello Paula, thank you for taking the time to leave us a review. Our referencing was carried out according to our standard process and from what we can see all communication was received and responded to. I apologise for any breakdown in communication, if you wish to raise anything further, please do reach out to us and email RLTScomplaints@rightmove.co.uk. Many thanks, Rightmove
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hughes and Co Lettings Driffield is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Tell us what you need and we'll put you in touch. Hughes and Co Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Driffield.
Yes. Hughes and Co Lettings won Gold for Best Estate Agent Guide 2027, Lettings at EA Masters 2026.
