Hughes and Co Lettings Driffield reviews

Hi Sonia,I am sorry to hear you have had a negative experience when being referenced by Van Mildert.Without details of a particular reference, all I can offer are high level responses. We reference thousands of people every week and therefore cannot look into any claims without more information from tenants.As with everyone who responds, I reach out via Trustpilot and also welcome all of our reviewers to email me at customerservice@vanmildert.net with your full name, the address you were applying to and your reference ID and I can support you further, I can then also update your review accordingly (note: please do not post address and other identifiable information on a public platform).I’m sorry to hear that your reference process took two weeks. This is not all that common for us, our average turnaround is just under one working day and can take anywhere from five minutes to a few weeks, as you have experienced, depending on the information we are given upfront by tenants. Our referencing criteria for all of our applicants and their guarantor(s) cover three high level aspects:• Landlord reference• Employment reference• Credit check We are trusted by some of the largest agents in the UK as a result of our thorough reference checks. Without knowing your personal experience, if there are any red flags or challenges in obtaining the above information, we will need to investigate this further. This usually relies on us communicating and collaborating with our applicants in order to get as much information as we can to help them pass.By UK law, we are also required to reference guarantors in exactly the same way, and the same rules as above apply. If there are any red flags or difficulties obtaining the information, we need to investigate this further.It is not in our best interest to fail applicants and we try our hardest to ensure all genuine applicants are given the best fighting chance of being accepted by landlords. However, as I’m sure you have seen reading some of the other reviews, the final decision does not lie with us, we can only provide all the information we can provide in order to get you in your home as fast as possible. Like I mentioned above, please get in touch if you would like us to explain this to you in full, or please ask your agent to speak to their account manager and we can get to the bottom of this.Kind regards,The Van Mildert Team.

Good afternoon Neil, I’m sorry to hear you’ve had a negative experience with Van Mildert and the rent guarantee and legal expenses cover we provide.I have reached out to our claims department and my colleague has confirmed he spoke with you this morning to discuss this as there seems to have been some confusion regarding your policy. When you initially took out the policy, you were emailed policy documentation which provides all of the necessary information related to your rent guarantee and legal expenses cover. The policy documents stipulate that valid notice needs to be served for rent guarantee payments to be made, if not, you are responsible for the legal aspects of pursing the tenant for arrears and damages.Your policy also does not stipulate that damages are directly paid/reimbursed by the insurer at any point. Again, these are pursued from the tenant via the correct legal channels.I’m sincerely sorry that there has been confusion regarding your policy and we are keen to discuss this further with you, I understand you are in communication with my colleague, but you can also email customerservice@vanmildert.net if you would like to chat about this further.Kind regards,Van Mildert

Hi J, Thank you for getting in touch with Van Mildert and I am sorry you have had a negative experience when being referenced by Van Mildert.I’m afraid in order to provide you with feedback on why you did not pass referencing and to find out how often we contacted your guarantor and also to ensure you that we do not waste people’s time. Please email me at: customerservice@vanmildert.net with your full name and the first line of the address you were being referenced for. I will pass your review on to our head of referencing and head of account management so we can work together in getting to the bottom of this.Kind regards,Van Mildert. Edit; J, we have tried to reach out to you a few times regarding your reference - without responding to the Trustpilot 'find reviewer' feature, I'm afraid I cannot help you further.

Hi Ian,Thank you for your review.We're sorry to hear you feel this way and the difficulty you've had with searching for retirement properties to rent.You can search for retirement properties to rent on the website and the app so we'd really like to help you with this. Can you get in touch with us by email sharing the full details of your search and all the filters you've applied? Our email address is talk-to-us@rightmove.co.uk.Many Thanks,Rightmove

Hi Gerard,Thank you for getting in touch and leaving such a wonderful review! I've passed this on to Sian, Ryan and Phil so they can see your feedback directly.We're so pleased you had a positive experience with Van Mildert - we hope you enjoy your new rental home and if we can be of any further assistance, please don't hesitate to get in touch!Kind regards,The Van Mildert Team

Hello, Thank you for taking the time to leave such a great review. We'll make sure Collins and the team receive your feedback. If you have any further feedback, or suggestions on how we can improve, please do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove

Hi Trevor, I’m sorry to hear that you have had a negative experience with Van Mildert and we're very keen to investigate the matter.We are concerned with the content of your review and take your points extremely seriously. The credibility of references is something we treat with the utmost gravity and our staff are highly trained to spot signs of fraud and deception. We have numerous policies and procedures in place to ensure our referencing checks are completed with a high-level of diligence and care. With this in mind, the points that you have raised seem extremely unusual. Unfortunately, I don’t have too much to go off here with the information you have provided. If you could please email customerservice@vanmildert.net with your full name and the address of the property in question - a member of our management team will look into your case as a priority. Kind regards,Van Mildert

Hello, thank you for taking the time to leave such a great review. We'll make sure Erica receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove

Hi Chris,I apologise that your experience as a guarantor was not to your liking. However, I can confirm that all guarantors in the UK go through the same process as tenants when being referenced by a reputable referencing partner. The requirement is that they are employed and a UK resident, with sufficient earnings to cover the tenant’s rental commitment, and as such we require more than a credit check.Please get in touch with customerservice@vanmildert.net and we will see what we can do to get your son’s application back on track.Kind regards,Van Mildert.

Hello,Thank you for your 5 star review.It's great to hear you've had such a positive experience with our specialist Caz. We'll share your lovely feedback and comments with her so thank you for taking the time to pass on your thoughts.If we can help with anything in the future, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove

Hi John,Thank you for getting in touch and for leaving such a wonderful review! I've passed your kind words onto our referencing team, who I'm sure will really appreciate hearing such positive feedback. Congratulations on your new home!Kind regards,The Van Mildert Team.

Hello Marta,Thank you very much for contacting us to share some kind words about Conor.He really is such a great example of the customer service we pride ourselves on and I'm sure he will be thrilled to hear you were so happy with the experience.Best wishesBeth

Hi Andy, Thank you for taking the time to leave us a 5-Star review.I'm pleased to hear that you'd recommend these services and I will make sure to pass this onto Adam for you. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Many thanks, Rightmove

Hi Sammie, thank you so much for taking the time to leave such a positive review about the Van Mildert service, and about our team, we really do appreciate it!

Good morning Cheryl,I am sorry to hear that you have had a poor experience with Van Mildert and that your son has lost his new rental property.I do want to stress, however, that as a tenant referencing provider, we provide landlords and estate agents with the evidence carried out during our referencing checks, and that all final decisions on placing tenants lies with our clients, not with ourselves.That being said, we are incredibly sorry for your current predicament, and if you would like any more information on how our processes work, please get in touch and we will be more than happy to guide you through.Kind regards,The Van Mildert Team.

Hello, thank you for taking the time to leave such a great review and for providing feedback on your experience. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove

Hello Grant, thank you so much for leaving this lovely review! I'm glad you had a good experience with us and I will make sure that your feedback is passed on to Cheryl. Thank you again - I hope you continue to have a great experience. Best wishes, Rightmove

Hi Stephen,Thank you for your review and we're sorry to hear your property isn't appearing in the correct search location.This is certainly something we can look into further for you. Can you get in touch with us on talk-to-us@rightmove.co.uk with a link to your property advertisement and explaining your property isn't found when searching the area of Leeds?Many Thanks,Rightmove

Hello Dave, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove

Hi Rob, thank you so much for leaving such a kind review and for your comments about Danielle, we really appreciate it!

Hi Neil,Than you for your review.We're sorry to hear of the experience you had with this Estate Agent and that the pricing was incorrect on the advertisement.All properties on Rightmove are uploaded and managed by the Estate or Letting Agent themselves, it's not something we do for them at all. We encourage all agents that advertise their properties on Rightmove to make sure the details are correct and provide them with training to support them with this.If you'd like to get in touch with the details of this particular property, our specialist team can certainly look into the advertisement further in relation to having the price corrected. The email address to send a link of the property to is dataquality@rightmove.co.uk.Many Thanks,Rightmove

Hi Demi, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Cheryl & Rightmove.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove

Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy home hunting! Thanks, Rightmove