Every review we hold for the Driffield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWhat on earth is going on with…
What on earth is going on with Rightmove, can't use it on IPad, been trying for days. It freezes, nothing loads, totally useless. Understand this has been going on for a while. Why is it not sorted??
Steven · 8 August 2019
Agent replied · 13 June 2024
Hello Steven,Thank you for taking the time to leave us a review.We are really sorry about this.We're aware of some errors with Rightmove working on iPad's and our specialist teams are investigating these as a priority. We hope to have Rightmove back up and working as normal on iPad's very soon.If you have any questions you can email us at talk-to-us@rightmove.co.uk or call us on 01908 712300. Our office hours are Monday to Friday 9:00am to 17:30pm.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotToday I had the best help for a client…
Today I had the best help for a client who is 87 years old, frustrated he wasn't getting much coverage, the help and support I received on his behalf was 10/10 he left the office with hope he will sell, i'm extremely happy, thank you : )
Catherine · 30 May 2024
Agent replied · 13 June 2024
Good Morning Catherine,Thank you for taking the time to leave a review. I'm so happy to hear that we were able to help you and your client. If you need anything else, please do not hesitate to reach out to us! Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotI spoke to Megan on the phone and she…
I spoke to Megan on the phone and she helped me out with everything I needed for my new flat! She was so friendly and made everything so simple :)
Kate · 2 August 2021
Agent replied · 13 June 2024
Hello Kate,Thank you for reaching out to provide such positive feedback for our colleague Megan. She is a valued member of the team and we will make sure she gets to hear of your kind words.Best wishesBeth
★★★★★ 1/5
TrustpilotI have just been in contact with these…
I have just been in contact with these people for a couple of days and I’m just appalled with how they treat customers. First of all I’m a social worker and get paid decent money but unfortunately I’m going on maternity leave which I was told means that I’m classified as someone on a temporary contract which doesn’t make sense because even with my maternity pay I’m still able to pay all the bills. To progress forward I was asked to either pay 6 months rent upfront or provide statements with savings in which I was happy to do both! .. I have provided them with all the information they need, but they have pestered, bothered me and just really honestly treated me so appalling. Not to mention that I was admitted in hospital on Tuesday to be induced to have my baby, they still expect me to go to the bank and get some statements even though Iv proven to them that I have sufficient money in my bank which I have been saving towards a deposit for a house to pay the rent at least for the next 5 years straight! I honestly feel this company is racist! They saw an unfamiliar name and decided that they will just make my life a living hell, which they have succeeded in doing.. very unempathetic in their approach, I don’t care attitude on the phone particularly with this one girl I spoke to... I would give them a zero if I could. And if I was given a choice, wouldn’t work with them but unfortunately this is the company the estate agent I’m getting a house with have asked me to deal with. I am just so disgusted that there are people in these kind of positions working with people.
Blessing · 4 March 2021
Agent replied · 13 June 2024
Hi Blessing,I’m really sorry that you are feeling discriminated against by anyone at Van Mildert. As much as I can tell you that any form of racism or prejudice of any kind is categorically not tolerated at Van Mildert and that none of the aforementioned would affect the outcome of a reference, that’s not helpful. Your feelings are valid, and I’m sorry that you feel discriminated against, truly.Our referencing manager has tried to call you this morning and has emailed you. We understand that you’re likely quite busy at the moment, so when it’s convenient, please don’t hesitate to get in touch with us.It looks that the cause of the issue has been a miscommunication between what we require as a referencing company and what we’re instructed to ask for by our client (your letting agent).Moving is a really stressful experience, which I can only assume is amplified when you’re about to give birth, so I am really am very sorry that we’ve added to that stress and I really do hope you’re able to make contact with Beth and get this resolved.I really am sorry for any added stress, frustration and upset we’ve caused and I sincerely hope we can get this sorted out for you.Best wishes,Vicki
★★★★★ 5/5
TrustpilotI spoke to Danielle twice today
I spoke to Danielle twice today, so brilliant and very polite to speak with plus she's so welcoming on the phone, very confident which makes me so happy anytime I speak to her.
Fatoumata · 7 December 2020
Agent replied · 13 June 2024
Hi Fatoumata, we're so grateful you took the time out to leave such a positive review about our colleague Danielle - thank you!
★★★★★ 1/5
TrustpilotStuck in the middle ages. Do not bother with them
I am a Director and owner of 3 companies and employ staff in my businesses. I was supposed to be a guarantor for my cousin who is a student and is to rent a shared flat. I provided all the details to them. Naturally, there is no one higher than me in the organisation. They asked for details to my personal account which I declined. I offered to provide them the my latest tax return documents from HRMC but they are not accepting this. I have been running my businesses for more than 6 years so this technically means that one of my staff would more easily qualify as a guarantor than I. Make it make sense.
Chika · 1 March 2021
Agent replied · 13 June 2024
Hey Chika,I am sorry that you've had a negative experience with Van Mildert. From what I can see here, and without having any further details other than your review, I think there may have been a miscommunication somewhere down the line!Could you please provide your full name, reference number and the property you are a potential guarantor for and we can look into this in more detail and get this resolved for you as soon as possible.Kind regards,Vicki
★★★★★ 5/5
TrustpilotTruly amazing service
Truly amazing service! Rachel Robertson called me just at a point when I was getting really stressed with the whole moving house experience and she took time to listen to me and reassure me that everything would be ok, she was an an absolute blessing sent to me in that moment. Rachel found me a brilliant broadband and Sky package at a great price and clearly explained everything to me along the way. Her level of customer service is exceptional and she is a real asset to the company.
Angie · 26 February 2021
Agent replied · 13 June 2024
Hi Angie,Thank you so much for taking the time out to leave such a kind review! We're pleased Rachel was able to help you and take away some of the stress of moving house - she is indeed an asset, we're very lucky to have her!Kind regards,Vicki
★★★★★ 2/5
TrustpilotSecret user ratings / Out of date properties
Properties are often out of date and reporting them just tells the agent that you reported them, so you lose.You also lose if an agent you talk to, doesn't like you. as agents can rate users.I found this out when an agent accidentally sent me the email they receive from rightmove, where I saw my rating (Thankfully not awful, but I could see I had been marked down for something).This means you can be at a disadvantage as a buyer or renter just on a whim of an agent.I want to point out that I have been a perfect tenant, the rating is not about you as a tenant.So just be aware that you are rated and that may be why you lose out on properties.Edit/Response to Rightmove:This is not a personal issue, but a site-wide issue. I just feel the site is not tailored for the user, but rather the agents. It's a design choice Rightmove have made, I don't think an email explaining this would solve anything.
Mark · 23 February 2021
Agent replied · 13 June 2024
Hello Mark,Thanks for getting in touch.We are sorry to hear of your experience you've had.We would really like to speak to you about this - please can you call us on 01908 712352 and ask for Katy or email talk-to-us@rightmove.co.uk Many Thanks,Rightmove.
★★★★★ 1/5
TrustpilotThey seem to employ absolute morons
They seem to employ absolute morons that cannot understand anything other than a simple, basic salaried contract. Don’t bother with this company if you’re paid anything other than a basic salary as your actual income doesn’t count, and I’m not talking about commission or overtime. It’s actually much easier to get a mortgage than it is to make their staff understand your actual income (yes I am talking from experience) makes you wonder if they’re working alongside agents to keep the holding fees?To make it clear, my income is well above what is required to meet the affordability as could have been confirmed by the many documents requested by the company.
G · 16 February 2021
Agent replied · 13 June 2024
Hi there, Now that I’ve spoken to our referencing management team, I wanted to edit my response and let you know that a member of the referencing team will try to get in touch with you today to resolve this as best we can, there may be something we can do to help you out and we would truly love the opportunity.I understand that this is a challenging situation to be in, and I completely understand the anger and frustration that this experience has caused for you. Our referencing team are bound to ensure that everyone we reference meets the minimum requirement of 2.5 times their share of the annual rent, and we can’t amend this on a case by case basis, as much as we all wish we could, sometimes.We have a duty to ensure that the applicants we place are in the best financial position to pay their rent on time, and while some may find this rigid and uncompromising, as a team we do try to work with our applicants to exhaust every possible avenue before we reject an application.I do understand that your particular case is unique, and I completely appreciate and understand your anger and frustration. But, I would still like to extend our collective apologies and I sincerely hope that we can get in touch with you today to try and arrange something with you.Apologies again.Kind regards,Vicki
★★★★★ 1/5
TrustpilotPoor customer service
Poor customer service, lack of privacy in contacts, multiple different people making contact, took months to get anywhere. Do not recommend then them on any level.
C · 26 February 2026
★★★★★ 5/5
TrustpilotThank you and well done!
We are in awe of the helpfulness and efficiency of the staff of Van Mildert with whom we have spoken this morning. We were dreading having to fill in endless forms online (not being very technical) and having to upload (or download) copies of the various pieces of evidence required to support our application. Having now spoken to several of their staff, we can confirm that they have been patient and clear in their explanations of what was required, and what alternative documentation was acceptable. I regret that we cannot thank them all by name, not having made a note of the conversations, but they know who they are, and we can recommend them without reservation.
CollectPlus · 3 February 2021
Agent replied · 13 June 2024
Hello!Thank you so much for taking the time out of your day to leave such a wonderful review; you've really made our day! We are so pleased that our team were able to make the process go smoothly for you, and I'll make sure to pass on your kind words to the team, they will very much appreciate it.
★★★★★ 1/5
TrustpilotWhy does anyone use van mildert??
The last time we rented with an estate agent who typically uses van mildert, the landlady waived the reference as she simply couldn't be bothered with it, sadly this time we were not so lucky. The referencing took 2 weeks, which took us straight to the middle of a payment period, costing us an extra 206 pounds to settle,which we really could do without. Van mildert have no sense of urgency, no consideration when calling should you happen to work nights, apparently cant be bothered to respond to mails, and generally appear to be a massive waste of time. My partner mentioned on his application that he used to have a credit card, they called to ask him about it, no actual credit check carried out. They called our employer but also wanted his payslips and contract but not mine, though we work at the same place. They called me to ask me for my address history as apparently it was incorrect on my application form, it wasn't. Basically they woke us up each time to ask us to confirm what we had written down in the first place. No apology for any of the above. Our referencing was eventually passed, our estate agent told us. 2 days later van mildert sent an email to say we've passed and quote us tenant insurance. We've just been woken up yet again by a call from them, I suspect to try and sell it to us. Overall a big inconvenience, lord only knows why they exist at all.
Evelyn · 28 January 2021
Agent replied · 13 June 2024
Hi Evelyn,I'm sorry to hear you've had a negative experience while being referenced by ourselves. We would love to speak to you directly about this, as there are some parts that we'd like to clarify and certainly look into on our end to find out what has gone on.From what I can gather from your review is that you can't be contacted via telephone during our office hours as you work evenings (I'm guessing from 'woken up' of course) but we would love to chat to you via email and try to find a time that we can have a discussion with you via telephone to find out what has gone wrong here - I'm guessing there's been a miscommunication, but like I say, we'd really like to investigate this further.Kind regards,Vicki
★★★★★ 5/5
TrustpilotAgent concern
Had an issue I was worried about and customer service in particular Natalie Hall was most helpful in helping to put my mind at rest.
Martin · 22 April 2022
Agent replied · 13 June 2024
Hi Martin, thank you for taking the time to leave such a great review and for providing feedback on your experience. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotVery good experience
Not sure why some people are giving this company such a bad rap, they received my application for tenant referencing on Friday afternoon and completed it by Tuesday morning without a hitch. I literally filled in the application and they took care of the rest, and I was offered the property on the Tuesday.Overall I can't see any reason to leave anything other than a 5 star review, and I'm only doing so as I think they deserve a little bit of credit on here, and to assure people they do a good job and there's nothing to worry about.
Gareth · 26 January 2021
Agent replied · 13 June 2024
Hi Gareth,Thank you so much for taking the time to leave us such a kind review, we really do appreciate it! We also understand why people leave negative reviews too. As such we take any negative feedback as an opportunity to learn from it.Thank you again for your kind words, we really do hope you are happy in your new home!Kind regards,Vicki
★★★★★ 1/5
TrustpilotComplete let down has left me in the 💩
After spending months looking for a property, multiple estate agents let us down along with ms rona messing stuff up, and we finally found an amazing flat. Complied with all of Van Mildert’s requests and were emailed a confirmation of our referencing. The email stated that both the landlord and referencing company were happy to have us, the email even said “congratulations” 🤣Anywayyyyy I’m out here buying my furniture, thinking I’m moving into this flat (what would have been tomorrow) and I get a call yesterday (so 2 days before I’m supposed to be MOVING IN, AFTER HAVING GIVEN MY NOTICE POST BEING TOLD WE WOULD BE GETTING THE KEYS ON FRIDAY) my estate agent tells me my landlord has only just received my reference, and that they don’t want to go ahead with renting the property to us.What a JOKEEEEE of a company! Don’t lie to people! Especially in the current climate, where money is tight and people cany just pay deposits for fun! Less so to have our time completely wasted!
Baby · 21 January 2021
Agent replied · 13 June 2024
Hi Baby B,I'm so sorry to hear you've had a negative experience.. I'm afraid I don't truly understand what has happened here, but we are eager to get this sorted out for you.If you could please get in touch with customerservice@vanmildert.net with your full name, your customer reference number and the first line of the address you were being referenced for, we'll be in touch with you tomorrow to sort this out.We look forward to hearing from you!Edit: we have attempted to contact you to chat about this several times, but unfortunately we haven't heard back. Please do get in touch as soon as you can, we would really like to speak to you.
★★★★★ 5/5
TrustpilotSpoke to a guy called Tony
Spoke to a guy called Tony. He was friendly, polite, helpful and really patient with me and my indecisive self 😂 Would highly recommend rightmove as every experience I’ve had with them has been great .
Tula · 20 November 2024
Agent replied · 29 December 2024
Hi Tula,Thank you for taking the time to leave a review and providing us with a positive experience you had with Tony.If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk. Thanks,Rightmove
★★★★★ 1/5
TrustpilotThis site is ridiculously slow
This site is ridiculously slow. Trying to navigate around it is pointless. It’s been like this for weeks and weeks. I’m using an iPad with the latest IOS operating system. Just as well Zoopla is working.
Georgina · 16 October 2019
Agent replied · 13 June 2024
Hi Georgina,Thank you for taking the time to leave us a review and we're sorry to hear you've been impacted by the performance of the mobile version of the website.Our specialist teams are working round the clock with one of our third party providers as we're aware that this error relates to a service we receive from them.We're getting closer and closer every day to resolving this but also making sure our provider has things in place to prevent this happening again.In the meantime, we recommend you use the Rightmove app for your property searches as this is working to our normal high standard.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotQuery resolved quickly with regards wrong images
Query resolved quickly with regards wrong images for my previous house on sold prices. Thank you Charlotte, Ian H
Ian · 21 December 2022
Agent replied · 13 June 2024
Good Afternoon, Thank you for taking the time to review us. We are pleased that your query was resolved quickly, Many thanks, Rightmove
★★★★★ 5/5
TrustpilotReally good service
Really good service. Aimee Dale was very quick and on hand whenever I needed her to assist. Made renting my first home a positive experience!
Kirsten · 11 April 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. It's so nice to hear you've had a positive experience with Aimee. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotMatt Lewis & RightMove Referencing
Matthew was very clear and helpful when discussing our referencing, and knowledgable about self-employed income structuring. A good experience for old letting newbies like us.
Peter · 6 April 2022
Agent replied · 13 June 2024
Hi Peter, thanks for taking the time to leave us such a great review. It is lovely to hear of your positive experience, and I have passed your feedback onto Matthew.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat service
We were extremely impressed with the assistance provided by Jade Haydar. She went above and beyond to ensure our needs were met, demonstrating exceptional dedication and professionalism. Should we have any further issues, we will certainly be requesting to work with her again.
James · 26 July 2024
Agent replied · 23 August 2024
Good afternoon, Thank you for your 5 star review and we're so pleased to hear of the assistance you received from Jade.We'll be glad to pass your feedback on to her and please don't hesitate to reach out if you have any further feedback or if there's anything else we can help with.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotVery impressed.
Spoke to Donna and somebody else, feel bad I have forgotten his name as both were easy to deal with, polite, professional and helpful.A all set up, ready to move!
Shane · 19 May 2021
Agent replied · 13 June 2024
Hello Shane, Thanks for getting in touch to leave some positive feedback for Donna and another one of our helpful members of staff. It's always nice to hear when our staff's hard work pays off and helped you move in so efficiently.Good luck in your new home.Best wishesBeth
★★★★★ 5/5
TrustpilotI spoke to Donna today and she was…
I spoke to Donna today and she was absolutely lovely. Gave me all of my options and explained everything really well. She took some of the stress of moving away.
Nicky · 17 May 2021
Agent replied · 13 June 2024
Hello Nicky, Thanks for taking the time to leave a positive review for Donna. She always works hard to make everyone's experience a pleasant one as we all appreciate how stressful moving homes can be.Good luck in your new home.Best wishesBeth
★★★★★ 1/5
TrustpilotThe 2020 website update is appalling
The 2020 website update is appalling.In particular the navigation options are all over the place with options spread top , middle, left , right. There seems to be no plan its just haphazard.You get trapped down sub sections with the only way out is to use the back button. eg look at photos and all you can do is go back or see the floorplan.If you want to use the map you select MAP and you get an Option page where you have to select map again.it is so ILLOGICAL and FRUSTRATING to use. I have now started to use rightmove's 2 main rivals which i NEVER felt the need to do before. Was this design done deliberately to increase the number of individual page views I wonder?Bring back a common sense NAV bar with every option on it.And why can't you open the floorplan so its legible? It opens by default to a tiny size and you have to hit the + a couple of times to be able to read it. What is the point of that?
Ed · 2 December 2020
Agent replied · 13 June 2024
Good Morning,Thank you for contacting us about our recent update. We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. I have passed your feedback on to our specialist Development Team to take into consideration.If there's anything we can do to help in the future please get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
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