5/5
GoogleProfessional, quick and friendly. Chris and the team went above and beyond. After a complete relocation from London, I was informed on all matters in a professional manner. They even helped with local advice, areas and schools.
Trusted Agent profile · Driffield
Hughes and Co Lettings Driffield reviews
★★★★★
1,720 reviews across 2 platforms
18 Exchange Street, Driffield, YO25 6LJ
Hughes and Co Lettings's office in Driffield, at 18 Exchange Street, is rated 3.8 out of 5 across 1,720 reviews on two platforms, including 68 Google reviews rated 4.4.
Reviews
Every review we hold for the Driffield office, from every platform, shown as written. First names only.
Google5/5
TrustpilotEve was extremely helpful…
Eve was extremely helpful explained everything, made sure I understood everything and quite simply had a wonderful personality. Great experience over the phone and made sure I'm set for when I move in.
Agent replied · 13 June 2024
Hello Logan,Thank you so much for your glowing review of Eve, one of the lovely team that help you get set up in your home.Customer service is very important here at Rightmove and we are so pleased to know that Eve delivered above and beyond our high standards.We wish you all the best in your new home.Best wishesBeth
5/5
TrustpilotOperator Jessica was very excellent in…
Operator Jessica was very excellent in answering queries and was instrumental in solving the peculiar issues with our reference process. Perfect service!!!
Agent replied · 13 June 2024
Good Afternoon, thank you for your review, I will pass on your lovely feedback to Jessica. Many thanks, Rightmove
5/5
TrustpilotExcellent service
Spoke to Danielle who couldn’t do enough for me with an issue with my accountants. Her communication skills were exceptional keeping me updated on every step. Achieving what was required in the time scales predicted.
Agent replied · 13 June 2024
Hello John, Thank you for taking time out to leave a wonderful review for our colleague Danielle. It's fantastic to hear you were happy with the service we provided, particularly with Danielle. We will pass your feedback on to her directly, and I am sure she will be thrilled to hear you appreciated her assistance.Best WishesBeth
5/5
TrustpilotSo I’ve been on the phone all day…
So I’ve been on the phone all day sending my documents across and was having difficulty due to using a mobile at work, the employee dealing with my case was Sebastian Close and he went above and beyond to explain how and what I needed to do and kept in contact with me throughout the day until I was satisfied and we resolved my issue.5* to Sebastian and a very big thank you from me and the family.
Agent replied · 13 June 2024
Hello Luke, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Sebastian and the issue was resolved. We'll make sure they receive your feedback. Many thanks, Rightmove
5/5
TrustpilotCheryl Hine is an asset to Rightmove
Cheryl Hine is an asset to Rightmove! throughly knows her stuff and her customer servive is second to none!
Agent replied · 13 June 2024
Good morning! Thank you for leaving such a lovely review, I will make sure to pass this onto Cheryl. Many thanks, Rightmove.
2/5
TrustpilotBlightmove - Take no responsibility for listing accuracy
Full of estate agents misrepresenting e.g. detached status, location on map and using CGI renders when a real photo might put people off. Just seen one where they use real photos apart from one. The real photo would show that the front of your house was a bus stop on an A road (without even a pavement in between). The CGI shows none of that of course.Rightmove allow you to report “errors”, but they don’t deal with these themselves, they just forward to the estate agent. So in the cases where it’s deliberate (i.e. most of them), nothing will happen without action by Trading Standards.
Agent replied · 13 June 2024
Hi,Thankyou for taking the time to leave us a review and I'm sorry to hear about this.Please do contact us at talk-to-us@rightmove.co.uk with the examples of these properties and we can certainly look into this. Thanks, Rightmove.
1/5
TrustpilotHorrible company
Horrible company that acts like a mafia. We are all waiting for the day their dominance topples as there is zero loyalty to these bullies.
2/5
TrustpilotInaccurate descriptions, stock photos
Have to say less than happy with the descriptions and images attached to properties here in Spain.We went to see properties at El Valle Golf today, and as keen golfers were of course interested in the facilities available. However, the range, practice facilities, probably even some of the golf course views displayed on the website were not of this course, totally misleading!It's not the first time we've had to deal with stock images and inaccurate descriptions from Rightmove.
Agent replied · 13 June 2024
Hi Iain, thank you for taking the time to leave us a review.I'm sorry to hear about the experience that you've had whilst using our site.Please can you email some more information to talk-to-us@rightmove.co.uk so that we can look into this for you.Many thanks, Rightmove
1/5
TrustpilotRightmove has made a stressful time 10x…
Rightmove has made a stressful time 10x more stressful. My partner and I are in the process of renting a flat, Rightmove keeps asking for the same references which have been sent multiple times. We’ve had to postpone all our plans, while waiting for references to be sorted. We are constantly on hold for about 30 minutes if not more and when our call is answered nothing is sorted, not to mention that I once asked to check an email that had been sent earlier in the day and was told “we don’t read emails after 3pm”. The team is unprofessional and unhelpful.
Agent replied · 13 June 2024
Hello Joanna, Thank you for taking the time to contact us to provide some really important feedback. I am very sorry to hear of the experience you have had with some of the members of our team.This certainly does not seem to be representative of the standards we set for our team in going above and beyond for our tenants, and whilst sometimes the progress of a reference can be outside of our control, we always endeavour to leave no stone unturned and certainly do review emails after 3pm. I am unable to locate your application to carry out a full investigation into exactly what went wrong but if you could contact me directly via Beth.McGuire@rightmove.co.uk I will ensure this is looked into fully.Best wishesBeth
1/5
TrustpilotRepeated requests for the same…
Repeated requests for the same information. Very poor communication. Employment reference sent several times and still they sent further requests for it. I wonder if anyone communicates with each other??Extremely frustrating process which added stress to an already stressful time. After a week of being continually ‘fobbed off’ by staff the manager dealt with my complaint in an efficient and speedy manner, just a shame the rest of the staff are not as diligent. Overall- very unimpressed. Interesting to read that the previous review seems to mention exactly the same issues!!
Agent replied · 13 June 2024
Hello Lynette,Thank you for contacting us to provide some valuable feedback on the service you have received. I am very sorry to hear of any frustration our processes or staff have caused.I have looked into your application and it looks like we did get quite a speedy response from your employer which was noted and actioned without issues, I am aware that there were multiple applicants on your application so I imagine this is referring to one of their applications.I would very much like to investigate this fully to see exactly what issues occured, due to GDPR I would only be able to discuss it with the applicant in question, but if they would like to contact me directly via Beth.McGuire@rightmove.co.uk, I would be very happy to offer some insight into what could have caused the delays.Best wishesBeth McGuire
5/5
GoogleAs a new tenant I must say that from start to finish Liana and Chris at Hughes & Co were fantastic. They made the entire process so easy and stress-free. They were professional and communicative.I highly recommend them to anyone looking for a reliable and efficient estate agency.
5/5
TrustpilotExcellent aftercare!!
Sam was so lovely, professional and helpful with after care. She secured some excellent deals with services for my new home. Would highly recommend taking full advantage of the aftercare on offer. Thank you Sam!!
Agent replied · 13 June 2024
Hi Louise, Thank you so much for taking the time out to review your experience with Van Mildert and for your kind words about Sam - we've passed on your comments and know she'll be really pleased to hear them!
1/5
TrustpilotTerrible Communication and timing
Literally the worst Communication from any form of business ever. provided all information requested instantly some even 5 times over, end up chasing them up for hours on hold and no replies to emails, using not just our time but also our employers with silly reference checks for 5th and 6th time. The worst part is we know we will pass everything after providing credit reports, contracts, payslips, bank details, national insurance numbers, letters from employers and landlords and still no movement (way too overboard).
Agent replied · 13 June 2024
Hello Ashley,Thank you for taking the time to provide some feedback on the service you have received, and furthermore for taking some time to speak with me on the phone today.As discussed, August is our busiest period which means it can sometimes be more difficult to reach us via telephone, but I will certainly investigate the issues you had with sending emails and connecting with our colleagues when calling in. Although we are busy, we understand there is always ways and means we can work smarter to make every customer's experience a pleasant one.As confirmed your applications are now completed, we wish you the best of luck in your new home.Best wishesBeth
5/5
TrustpilotFast response, good service.
The new letting agents we contacted use Rigthmove for credit checks and they were very quick and professional on the phone.They were also quite flexible and able to use overseas income, unlike some local credit agencies who are very rigid about local income only.I had 3 phone calls with them, everytime it was very professional and polite, and it was a nice change from a numer of phone services I have recieved previously from other service providers.
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us a 5-Star review. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
1/5
TrustpilotPoor Customer Service
I would fancy understanding the solution provided by the team if they made better efforts to spell my name correctly over the exchange of emails. Didn’t know the staff is lazy enough to not double-check before responding.
Agent replied · 29 December 2024
Hi Karan,Thanks for taking the time to leave a review. I'm sorry to hear of the experience you've had and I appreciate how frustrating it can be when someone makes a mistake and gets your name wrong.If you still require some assistance with Rightmove, you can also give us a call on 01908 712300.Many thanks, Rightmove
5/5
TrustpilotRightmove are inclusive
My son and his partner have spent some weeks trying to find a rental property in an area that’s far more conducive to their future careers aspirations, and they used Rightmove to search for their ideal property.They recently found a property that meets their needs, and were lucky enough to be offered the tenancy, subject to reference checks etc. At this point they’re currently waiting on the final checks being carried out, and a minor hitch was thrown up - however the Rightmove team are endeavouring to do their best to ensure that the tenancy goes ahead as planned, and finger’s crossed all will be well.The point of my review is this: my son has Aspergers, and struggles regarding communicating via phone/email, as he can’t see who he is talking to. I stepped in on his behalf, advocacy is something he requires from time to time.Having explained why he needs (occasional) additional support, I cannot fault the Rightmove team for their attitude - they’re inclusive, patient, and genuine in my opinion. It’s a shame that they’ve received negative reviews, as my experience has been positive (albeit on my son’s behalf). Please be assured that Rightmove do not look to fail, rather I’ve found them helpful, responsive, and understanding - and I’m qualified enough to share my opinion because there have been occasions whereby companies/service providers have been sadly lacking when it comes to supporting those with additional needs.Don’t write Rightmove off based on some of the reviews on Trustpilot, they’re far more approachable than some would have you think.
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us a 5-Star review, I'm glad you have had a good experience If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
2/5
TrustpilotI love right move but jeeze i thought…
I love right move but jeeze i thought by now you would update your bloody site some of us dont want auction properties but they keep bloody poppin up can you not in 2022 just update the site so if 1 doesnt want to see auction properties or shared ownership they dont keep coming back Jeeezuz page after page its auction fs sort it out man.ps we love you tho but your slackn pull your weight up
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us a review. We're always working on ways to improve our website. Whilst I cannot make any promises, I can certainly pass this feedback on to our development team for consideration in the future. If there's anything else, please do get in touch at talk-to-us@rightmove.co.uk, or call us on 01908 712300. Many thanks, Rightmove
5/5
TrustpilotGreat Customer Service
Meghan was extremely helpful with helping me sort out my Insurance. She took the time to read through all the details with me and answered any questions on terminology I did not understand.
Agent replied · 13 June 2024
Hello Sophie, Thanks so much for getting in touch to leave such a positive review. Here at Van Mildert we understand how important transparency and clear communication is, especially when it comes to insurance. We will ensure Meghan hears of your kind words as well as her manager.Best wishes Beth
5/5
TrustpilotNatalie C was lovely with me
Natalie C was lovely with me, very friendly and helpful. She put me at ease with the information that she gave me and I would recommend Van Mildert and their team of professionals anytime.Thank you!
Agent replied · 13 June 2024
Hi Teofana, thank you for leaving such a kind review - we think the world of Natalie and are glad she was able to put your mind at ease!
4/5
TrustpilotKegworth is in Leicestershire !
They agreed to change our village address from Kegworth, Derbyshire to Kegworth, Leicestershire. Our postcode is Derby but we're in Leicestershire. I know I'm being pedantic, but it could mislead customers, so I'm pleased they've changed it.
Agent replied · 29 December 2024
Hi Andrea,Thank you for taking the time to leave us a review.I'm pleased to hear that we were able to assist you with the request you raised. If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
1/5
TrustpilotLess than 1 star, is a waist of time, super incompetent
Less than 1 star. They are taking 3 days to open a file from my guarantor. Because of them, I will not be able to move into my house on Saturday. Employer super unexpert, I tried to speak with a manager or IT department and they never let me do it. They did not provide me with any solution, only complaints. Super slow and inappropriate IT system for today. Never use this service for moving, they will only make you lose your time (and home)
Agent replied · 13 June 2024
Hello Irene, Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case.In order for me to assist with your application, we would need further information from yourself to locate your reference. Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavor to carry out a full investigation on the issues you have experienced. Thanks,Rightmove
1/5
GoogleFeel really let down by Chris and Liana. My son applied for a property, the first to view it and could move immediately but they held an open viewing a week later and got another application so didn't process my son any further. He's now had to turn down a job as he couldn't move.
5/5
TrustpilotAs an estate agent
As an estate agent, Rightmove have been brilliant not only as a marketing tool but for the educational tools. Its features far exceed other marketing portals. Whenever I have an issue I can call the helpline and get instant response. They also offer training sessions for using the website to its full potential which has been so valuable for us as an independent agent.
Agent replied · 13 June 2024
Hello Emily, this is incredible! Thank you so much for leaving this review, we really apprecaite hearing feedback and it is kind of you to take the time to do so. Many thanks, Rightmove.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Hughes and Co Lettings Driffield is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about Hughes and Co Lettings Driffield
Has Hughes and Co Lettings won any awards?
Yes. Hughes and Co Lettings won Gold for Best Estate Agent Guide 2027, Lettings at EA Masters 2026.
