Hughes and Co Lettings Driffield reviews

★★★★★ 5/5

Trustpilot

..nice to be treated like a human being for once..

During what is undoubtedly a very stressful experience for everyone involved it is nice to be treated like a human being for once, Danni Ord wasn't just trying to push an insurance sale on to me but acted like a friend who listened to my problems and allowed me to vent some frustrations about the whole ordeal before securing herself an insurance sales commission.

Mortxiii · 20 September 2023

★★★★★ 1/5

Trustpilot

When I contacted the right move the way…

When I contacted the right move the way executive responded to my queries I'm not satisfied,when we go to the website they do list many properties when I contacted them to enquire about a property they did not provide proper information and they asked me to contact after a week.I requested them to provide the details but they denied

Harikrishna · 10 January 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

I have been extremely impressed by Jordan and the rest of the team who have helped me and my partner set up our insurance and broadband for our new house. They've been very attentive and always made sure to book in our calls beforehand so that I'm available to answer them which is very helpful. Couldn't recommend them enough for making this journey smooth and less stressful

Luke · 23 June 2023

★★★★★ 5/5

Trustpilot

Compared with the last reference…

Compared with the last reference company I dealt with this was very easy.I found that Danielle was very friendly and happy to help.The form was straightforwardand they were quick to chase me if anything was needed- thank you

Chris · 7 December 2020

★★★★★ 5/5

Trustpilot

Cheryl Hine was really helpful

Cheryl Hine was really helpful. Looked into issues for me, sorted them same day and followed up 5*

KMco · 18 July 2023

★★★★★ 5/5

Trustpilot

Guarantor for uni student

Being self employed and being a guarantor wasn’t the easiest of experience’s, Iam really not sure how people on low incomes can afford to enable their child to a get accommodation whilst they are at university! It must be very difficult and worrying.The staff at Rightmove did everything they could to sort this out for us , our daughter is in her final year of uni and never had accommodation issues previously, we are all very relieved now .

Stephen · 24 March 2022

★★★★★ 1/5

Trustpilot

The worst referencing experience to date

In December, I had a "pleasure" of dealing with RightMove referencing agents which was an outsourced job by Abatoria letting agency.To give some context, I've been contacted to provide with three payslips, proof of money hitting the account (bank statement) which I did.I also provided my initial employment contract (dating to 2016) and all addendums to it as I've been promoted several times to this date.I have successfully provided my manager's verbal reference of employment and offered the HR reference should it be needed.RightMove reference agents didn't accept the documentation since they didn't like that in the initial contract had an OTE amount approximately 4 times smaller than I've put in my application, even though I did provide a signed addendum by both my HR colleagues and the SVP of sales of the company.It was clearly stated that the salary is the only factor which did change with all the rest remaining the same in the addendum, however it didn't bother RightMove reps.My HR colleagues have advised that they'd happily confirm the terms in written, however, again, this was refused as the company needed a full contract stating all changes there. The fact that my salary amount combined in three payslips (backing the promotion) showed nearly 20% higher amount than my OTE from 2016, again, didn't bother RightMove agents.They've essentially called a few times per day for weeks and tried forcing me to admit that I refused to provide an appropriate contract and that my OTE salary statement is false. This was the worst experience I've ever had dealing with the agency, to the point that Abatoria agents had to get involved in a fight for this too and it was utterly unpleasant.I ended up calling Abatoria to explain that this was totally out of hand and offered to provide the same documentation I've provided to RightMove to Abatoria. Of course this was more than sufficient to them and we ended up striking a deal with both sides being happy.All in all, I will be spreading the word about this experience to as many people as possible to avoid RightMove at all costs as this experience couldn't have been any worse, causing immense stress and having me on a verge of withdrawing from the application just by the fact how awful the agents of RightMove conducted themselves. The fact that we had to pay for this checks is beyond me, I feel like I should have been paid instead for this horrendous situation which I will never put myself again with RightMove.

Rostislav · 28 January 2022

★★★★★ 5/5

Trustpilot

I dealt with Megan who could not have…

I dealt with Megan who could not have been nicer so helpful and pleasant explained everything to me and advised me on all my questions my whole experience was brilliant amazing service 10/10

Kate · 1 December 2021

★★★★★ 1/5

Trustpilot

Awful company to deal with

Awful company to deal withHave increased their fees every year without any improvment to their service. Small family, independent agencies are paying close to £2000 a month (plus vat).We have never, in 7 years, met our are manager, they do not care about their customers & use the small companies as a cash cow.

Nicholas · 16 April 2024

★★★★★ 5/5

Trustpilot

I had to re-instate two policies on…

I had to re-instate two policies on behalf of our Letting Agency and Laura was very swift to sort it for me with very little inconvenience to myself or to our Landlords. Many thanks Laura.

Tracy · 15 July 2021

★★★★★ 1/5

Trustpilot

It is still incredibly slow

It is still incredibly slow, won’t load the whole page, takes ages to add filters, it really it quite unusable. Please get this sorted as I’m trying to look for a property as I imagine many others are too. So frustrating.

Sophia · 22 November 2024

★★★★★ 1/5

Trustpilot

I do not recommend to do your…

I do not recommend to do your referencing with this company. An unprofessional & impolite team behind their referencing. Sending email to the wrong emails. Do not check the documentation and wasting a lot of time of tenants. Very frustrating with their service I could give 0 if I could

Sana · 27 June 2024

★★★★★ 5/5

Google

Worked with Chris and Liana. Good communication and sorted any issues promptly. Highly recommend!

Ben · 17 April 2025

★★★★★ 5/5

Trustpilot

I had been speaking with Rahima Pannah…

I had been speaking with Rahima Pannah about an issue within Rightmove Plus, and she was incredibly patient and helpful! We even had a good chuckle as it would turn out to be user error - what a surprise! 😂

Miss · 3 December 2024

★★★★★ 1/5

Trustpilot

Cannot delete Saved properties!!!

Saved properties to either look at or buy.Once these properties are sold, you cannot remove them from your saved folders on the site.Right move get a grip, sort your lives out and check your website.Tried to follow your instructions. But one big problem: No "select properties. Even after removing the heart on each property and refreshing the page. They are still there....

Adrian · 16 October 2023

★★★★★ 5/5

Trustpilot

Great help !

Emy was great help and resolved in one morning all of the difficulties.

Andrii · 8 November 2023

★★★★★ 4/5

Trustpilot

Rhea was very helpful for me as a…

Rhea was very helpful for me as a first-time user, she took her time to explain in detail every aspect of the process. she has very good customer service skills.

Henry · 9 April 2022

★★★★★ 1/5

Trustpilot

Blocking Access Blunders

I don’t use a VPN for property searching and am working abroad. Lately the website is inaccessible owing to some recent ill-considered IT changes. Rightmove have ruined their own site’s user experience overnight for a multitude of legitimate customers, exacerbated by having no contingency in place whilst under-resourcing their online support during major adjustments.For example: Like many others I’ve tried and re-tried their stated resolution process of online contact via case number, without any reply (or even simple acknowledgement) forthcoming.No choice but switch to alternative resources now onwards.

Smithyhk · 25 December 2021

★★★★★ 1/5

Trustpilot

Rightmove are scared of a virtual boogiemen, use this as an excuse to block actual people looking for a place to live

In the past couple of weeks, rightmove have implemented some sort of filter that is blocking me (and surely others) from seeing property listings.I use a VPN for security, which I guess is the problem for them (even though they KNOW what email address the link I clicked came from and can easily determine I'm not a threat), but a company like rightmove essentially DEMANDING I forgo my privacy and security (as well as blocking anyone who MIGHT be outside the UK, as if people don't move from abroad, or want to continue looking while away) to see their ADVERTISMENTS is absolutely unacceptable (not to mention - they seem to block by DEVICE, not by IP, so even if I do give in to their unacceptable demands and switch the VPN off, I'm still blocked), and them blocking me, then briefly unblocking me when I complain, then automatically blocking me again the next day has now become ENRAGING.The housing market is a fast paced one, and this means I WILL be losing out on properties because of their pathetic attempt to stop the imaginary baddie they think is out to harm their site (like I say, pathetic).This method is entirely UNACCEPTABLE and if whoever are making these decisions had two brain cells between them, they would realise they're MASSIVELY screwing over the people who (very sadly) depend on them, but what do they care, they have cornered the market and have a captive audience, so clearly even if they figured this problem out, they simply DON'T CARE how badly they're messing with people's literal lives.I've already been homeless before because I've been unable to find a suitable place in time partly thanks to rightmove enabling discrimination by allowing owners to advertise 'no DSS', which is bad enough, but if I end homeless again because some greedy and paranoid ADVERTISING company BLOCKED me from viewing listings, that'll be a whole other level of BS.If they don't remove this absurd measure ASAP and start implementing a PASSABLE barrier (like 'I'm not a bot' everyone else uses without issue) if they really MUST have a barrier at all (again, them imagining a need for it is entirely pathetic and is nothing more than a self aggrandising fantasy) I WILL be reporting this crap to the FOS, TPO, ASA and CAP, and whichever other standards authority they fall under.YOU CAN'T JUST BLOCK YOUR TRAPPED AUDIENCE FROM LOOKING FOR A PLACE TO LIVE AND THINK YOU CAN GET AWAY WITH IT

Screw · 22 December 2021

★★★★★ 1/5

Trustpilot

Why can we not see the inside of empty properties anymore?

What I'm trying to say is.

Nadisha · 22 December 2025

★★★★★ 1/5

Trustpilot

Heads Up! Poor & stressful reference service

Heads Up!Very poor reference service from RightMove. I had a doubtful pleasure to deal with Right Move reference services. It took ages to establish what documents they need in what format and we had to get employers involved multiple times. Misleading information provided by various employees leading to a very stressful week resulting in apologies (still awaiting written apologies) due to mistakes made by RightMove. Perhaps it is because we are not British Citizens but only residents. It felt racist in the end when we were questioned all over about the same things. Definitely huge room for improvement. I would suggest streamlining processes, perhaps lean management methodology would help. Moreover, if so many people are dealing with a single enquiry it must go wrong. Avoid at all costs if you can.UpdateWritten apologies received. At least that...

Patryk · 13 December 2021

★★★★★ 5/5

Trustpilot

Interaction with Megan

I spoke to Megan this afternoon she clearly explained the policy with easy and she was patient with me

Caroline · 25 May 2023

★★★★★ 1/5

Trustpilot

Underwhelming service.

Found a property to rent through Rightmove, booked a viewing, asked the agent for an application for hubby and me. This came by email, and a pin ??!! (never heard of this before, makes things more complicated than they need to be) by text. As I was rooting out some info to send, the b****y thing timed out and when I went to find my pin as it wouldn't let me continue without it, the texts for me and my hubby had disappeared, don't know how or why. So 2 days ago I immediately emailed the link given for help to ask for a resend and by yesterday pm it hadn't arrived. Bearing in mind the competition for properties, I rang the agent to see whether they could send it, but no, it's all done by the Rightmove referencing service. Well God help us, having read some of the reviews! So I duly rang Rightmove on the given number, and guess what? This isn't a freephone number so I wasted my time and money for the pleasure of hanging about while no-one answered, listening to the usual inane stuff including that emails are answered as soon as possible. Oh really!!! My mobile keeps cutting off in my present location so I was obliged to use the landline, which I hate doing, moreso when I'm paying for the sheer inefficiency and ineffectualness of a company. So here we are today, no pin so far. Fortunately my hubby's pin was resent in a reminder text as he hadn't started his application, so at least one of us has a foot in the door. However, I take the problems encountered by others as a cautionary tale because my hubby has to email his HR team to have a reference forwarded, and although he has emailed to tell the Rightmove referencing team this, I hold out no hopes that this is going to go smoothly at their end. If a pin hasn't arrived by tomorrow, I'm going to call H&H at Carlisle and ask them why they are employing a referencing agency staffed by a bunch of buffoons with no motivation to move things according to the urgency of the situation.Thank you for your reply but I am wasting no more time on this. It's up to you to monitor how emails and phone calls are being answered if at all.Further update: A very patient lady from Rightmove rang to explain that the applications had gone through to the agent okay without the necessary docs and that suitable applications would be forwarded to the landlord to choose, and then the referencing would take place for the successful applicant. Why does the application ask for the attachment of docs if it isn't necessary at this stage? In any case it was concerning to think that I might not have reached the end of the application because it timed out, and that my hubby's reference had not been received, so someone should have answered my email and explained this, not just totally ignored it. And there is still the issue of phone calls not being answered within a reasonable time. The lady who rang said that these issues were being looked into. Anyway, my thanks to her for taking the time and trouble to respond to my complaint and for being patient while I expressed my frustration at being ignored.

Carol · 9 December 2021

★★★★★ 5/5

Google

Professional, quick and friendly. Chris and the team went above and beyond. After a complete relocation from London, I was informed on all matters in a professional manner. They even helped with local advice, areas and schools.

Tilly · 17 April 2024