Hughes and Co Lettings Driffield reviews

★★★★★ 1/5

Trustpilot

Absolutely HORRENDOUS experience today!

Absolutely HORRENDOUS experience today!I was at the estate agent and had only 2 hours to apply for a property that I really liked. I couldn't go home so went to the library instead. I managed to log into my right move account no problem however once I had filled out the application and tried to send it Right Move refused to send the application unless I 'verified' my email first (since I am already logged in why on Earth would this be necessary)???The problem is that I am not at home so didn't have access to my password book, I therefore couldn't log into my email account on the library PC.I did have access to my email on my phone but as its an old phone I can't open links on it. Plus, typing out the ridiculously long URL onto the PC didn't work either.I called customer services and the first girl promptly hung up on me, the second said that this was a 'security feature' and that there was nothing she could do!I'm a member of over 20 Cryptocurrency sites and they have enough common sense to realize that sometimes people forget their email log-in details so they send you a text code (why doesn't Right Move have any sense like this)???So bottom line is I may miss out on a property because Right Move refuses to let me send an application from my own account. It's not like I am trying to withdraw $20,000,000 in gold for goodness sake, I am only trying to apply for a property, so citing 'security measures' as an excuse to lock me out of applying for houses on an account I am already logged into is [quite frankly] Orwellian and outrageous!Avoid this shower of time wasters...!*** UPDATE ***Notice how they always cite 'security reasons' and 'fraudulent activity' to effectively lock people out of their accounts...?However, all one is doing is applying for a house, this hardly qualifies as being fraudulent does it? In any case, I never got the house and lost out on the chance to apply! They never once apologised for this and I DID call in and was told a manager would phone me back, but [surprise surprise] they never did, because they couldn't care less!Whenever a [so called] security measure stops the owner of the account from actually applying for the house then surely you know that their 'security measures' aren't working as intended and are a complete and utter failure!These scumbags couldn't care less!

Lee · 8 September 2023

★★★★★ 1/5

Trustpilot

can't search for mutliple property…

can't search for mutliple property types. this is a VERY BIG STEP BACKWARDS !!!! we're not all property tycoons looking for our next mansion.

John · 5 December 2025

★★★★★ 1/5

Trustpilot

The email response was no help at all

The email response was no help at all. I don't use my phone for anything. This problem is via my MACBook. I don't use Chrome or Safari. This problem is nothing to do with the laptop, but your end. It has worked yesterday and most of today, now it's not working, again, despit the machine only being asleep, and not logged out of Rightmove. It's been doing this one and off almost all month, and I am so sick of it!

Janet · 25 August 2023

★★★★★ 5/5

Trustpilot

Meghan from Newcastle outstanding service

Meghan from Newcastle is a lovely and very professional adviser. She took her time to give us the best package Her accent is clear and easy to understand. She is so kind and helpful I feel so relax now with my move. Thank you to the Newcastle team

Foulet · 26 July 2024

★★★★★ 5/5

Trustpilot

An amazing service!

Communicating with anyone from Rightmove is a pleasure! Everyone has been very helpful and polite. Rhea Thomson and her colleagues have been great with helping me find my new apartment, doing a background check, and getting insurance for my personal belongings.

Denise · 10 November 2022

★★★★★ 1/5

Trustpilot

Fraud and privacy infringement byRightmove.com estate agent…

I emailed a Rightmove.com estate agent about a property that states it's a shared flat even though it a one bedroom.They asked me to verify my email which I did.They sent the reply to my X's email.from the estate agent. The estate agent didn't answer the questions with a simple explanation of the type of property instead gave a list of his own question. I wouldn't use rightmove.com again.It was a nasty domestically abusive towards me relationship.N now that another area I can not move to.

CHARLOTTE · 18 August 2023

★★★★★ 5/5

Trustpilot

I love the process

I love the process. Fast and trustworthy!Natalie has been a wonderful representative for Rightmove. I love how they follow up with every necessary information required. I therefore recommend this site to anybody who is interested in renting accommodation with Rightmove. Indeed, I made a right move.Best regards,Naheemah.

Naheemah · 9 February 2022

★★★★★ 1/5

Trustpilot

Terrible customer service

As a guarantor for a rental, it was a painful experience to work with Rightmove Tenant Referencing. They gave incomplete and conflicting information/requests to the tenant. After many days of toing and froing I sent them my employment contract and a form that they could have shared right from the start - finally the reference was complete, but there was a lot of stress and unnecessary requirements in the process. I asked for an email address to complain to. Surprise, surprise, no response to that hence this post on Trustpilot. Not a good company to work with - be prepared for frustration if your landlord/estate agent insists on gaining references this way

EcossaiseABC · 16 August 2023

★★★★★ 1/5

Trustpilot

Data Grab

I'm having a really frustrating time with Rightmove. I am currently looking for a family home to rent in London and everyday I am making enquiries about properties that appear to be available however when talking to agents they are saying, 'they are let' yet they still appear as available (some for over a week) on Rightmove. Despite not even getting a viewing after 2 weeks searching my personal details have been passed to other agents I have not made enquiries with - I am being hammered with emails for properties that don't meet my search criteria (some addressed to someone else).It feels to me like a honeypot platform to grab data and I am really uncomfortable with it.

Fran · 10 August 2023

★★★★★ 5/5

Trustpilot

Fab service from Alexandra

Alexandra was so helpful and efficient. She sorted two problems in just a couple of minutes! Thank you Alexandra

Jules · 23 May 2024

★★★★★ 5/5

Google

Chris and his team are a breath of fresh air. Responsive and approachable. Our beautiful home is just what we were looking for. Top class agents , would definitely recommend. Well done guys .

Teressa · 12 February 2025

★★★★★ 5/5

Trustpilot

Supportive and Persistent

Rebekah was incredibly supportive and understanding when trying to obtain my reference from my previous Landlord - there were a number of issues trying to make contact with them and I was kept informed each step of the way.

Tommy · 12 December 2022

★★★★★ 5/5

Trustpilot

Really professional and helpful!

Megan was lovely to deal with and extremely professional in helping me set up my liability and contents insurance as a tenant, she explained everything thoroughly and made it all so easy! Something I would have struggled with alone.

Bex · 8 December 2022

★★★★★ 5/5

Trustpilot

Rahima was really friendly and helpful…

Rahima was really friendly and helpful and handled my query efficiently and effectively.

S · 22 August 2024

★★★★★ 5/5

Trustpilot

Couldn’t be happier with the service…

Couldn’t be happier with the service these guys have given. Big shout out to Aimee D for all her work! She has been so helpful and her communication silks are brilliant, she called be back when she said she would and kept me updated constantly! Amazing service. Thank you again!

C · 13 May 2021

★★★★★ 1/5

Trustpilot

Beware the valuation function

I was trying to get an online valuation for my house. Before I knew it, I landed on a page that said my details had been shared with five locals estate agents. I emailed Rightmove immediately to say that I did not want to be contacted and they never even responded. In the meantime, I have fielded nonstop calls and emails from every estate agent in town and surely more than five of them. A week already and it's still going on. Very misleading website and clearly selling your details.

Theresa · 12 July 2023

★★★★★ 5/5

Trustpilot

Absolutely fantastic experience

Absolutely fantastic experience, all queries and / or problems were resolved in a very timely manner. First time using Rightmove.Working with Alice to prepare my references has been both efficient and overall enjoyable. She was extremely helpful and understanding throughout the entire process and I couldn't ask for better help.I'm grateful for how much time and effort went in to helping me get through this process as a first time prospective tenant.Thank you very much.

Joshua · 16 November 2023

★★★★★ 5/5

Trustpilot

Regular Updates

We were kept informed of every step which was being taken and updated on a regular basis giving an approximate time which helped when informing customers of any issues. I dealt with Cheryl was very polite with friendly approach.

Sarifa · 28 November 2022

★★★★★ 5/5

Trustpilot

Amy Dale was just amazing

Amy Dale was just amazing, she was so kind and supportive. My referencing was completed within a few hours which just made my life so much easier.

Nicole · 15 November 2023

★★★★★ 5/5

Google

Rentals and Lettings done properly! Hughes and co are by far the best letting agents I have dealt with. Easy to contact and always looking out for tenants and landlords alike. Easy processes, quick responses the friendly team are always on hand to assist. If you are a landlord you are in very good hands. As a tenant you will be looked after and treated with respect and fairly. You couldn’t ask for more. Highly recommended

Frazer · 17 April 2025

★★★★★ 5/5

Google

Seamless and professional management of my property transition back in December and especially when I needed to recuperate from a major health situation and source the perfect property in order to do so ! My landlord had left some minor issues that either Chris responded to or I personally dealt with once I had moved in (fortunately I have a background in facility maintenance & decorating) ... Hughes & Co are a newly established (2023) business and I imagine are still dealing with the .... 'learning curve ' aspects & challenges of property management! So far and from my own experience, I would not hesitate in recommending Hughes & Co and firmly support the business which I believe will only thrive on future experience and support in the community!

Nick · 24 February 2025

★★★★★ 5/5

Trustpilot

Rightmove is my go to

I used to work for Rightmove. I wouldn’t recommend them as an employer but I do recommend their website. Everyone I know always go to Rightmove as their go to site. The other sites like On the market are not as easy to use and you never just get houses in your search area it’s always extended a few miles outside. It’s Rightmove all the way.

Rarewords · 15 May 2024

★★★★★ 1/5

Trustpilot

Impossible to log into my account

Registered with no problems and the site is very good. However in the last week logging in to my account has become impossible due to a problem with your 'verifcation' page. I'm fed up with 'the connection to a verification server has been interupted' message. PLEASE sort this out. In addition,why should such a pathetic system be necessary, after all you have already verified my email on sign up. Entering an email / password combination is fine but is it really necessary to select the picture of a chicken, cow, or pizza etc. every time I want access?

Geoff · 29 June 2023

★★★★★ 1/5

Trustpilot

Rightmove- wrongmove

If you want to rent a property thro this company. .. don't. They call themselves credit checkers, joke. I applied for a property £570 per month, after paying £130 holding fee I'm told I'm told my income falls short of their criteria, implying I can't afford the said rent. Strange I'm currently paying £ 80 more than that,and having proof that it's paid on time and in full every month. Then I'm told I need a guarantor or pay 6mnths in advance and need to prove I have £1000 savings. What the hell has that hit to go with it. This all because THEY don't take housing benefit payments to me into account. Utterly disgusted with these people. They FORCE you out of application and refuse to return holding fee .Will be reporting them. So if you want to rent, don't claim housing benefit s they will block your application !!!!!!!!!!!!

MSJUDITHHOMER · 21 June 2023