5/5
GoogleThe Hughes Letting team were very helpful and professional during the whole process. There was nothing that was too much to ask and made the whole process seamless.
Trusted Agent profile · Driffield
Hughes and Co Lettings Driffield reviews
★★★★★
1,715 reviews across 2 platforms
18 Exchange Street, Driffield, YO25 6LJ
Hughes and Co Lettings's office in Driffield, at 18 Exchange Street, is rated 3.8 out of 5 across 1,715 reviews on two platforms, including 68 Google reviews rated 4.4.
Reviews
Every review we hold for the Driffield office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExceptional Customer Service from Rightmove - A Hassle-Free Experience
What truly set this experience apart was the outstanding service provided by Cheryl. Not only did she address the specific issue we were facing promptly and effectively, but she also demonstrated a proactive approach by identifying potential future concerns. In particular, Cheryl tackled map issues preemptively, ensuring that any possible glitches were ironed out before they could become a problem.Cheryl's dedication to going above and beyond in resolving our concerns left a lasting impression. Her attentiveness and problem-solving skills showcase a level of customer service that is rare to find. It's evident that Cheryl takes pride in her work and is genuinely committed to ensuring a seamless experience for Rightmove users.
Agent replied · 13 June 2024
Good Afternoon Jodie,Thank you so much for taking the time to leave this review. This was so lovely to read, I will be sure to pass your feedback over to Cheryl as I know she will want to read this! I'm so glad to hear that you had such a good experience! Please do not hesitate to reach out if you need anything else.Many thanks, Rightmove!
1/5
Trustpilotone and half year of bank statements
I had given my landlord and agent references and my soft check on bank account with good credit score as well. Still they asked me to provide more than one and half year of bank statements even after providing six months of statements. They had also done, the employment and affordability check. I have never had such difficulty with any letting agents. I don't care if they securely view our little data, asking for one and half year worth of data is preposterous.
Agent replied · 13 June 2024
Hello Devi, Thank you for getting in touch to provide some valuable feedback on a recent reference you underwent with Rightmove Landlord and Tenant Services.It is not uncommon for us to seek additional documentation outside of standard process to assist our applicant's verify enough information to pass our referencing criteria, however a year an a half does sound additional to our standard processes. It should be noted that some of our letting agents have additional requests surplus to referencing requirements for their own records that we would not be privy to.We would be happy to look into this to provide further clarity as to the likely legitimate reason we have requested such information. Would you be able to forward your full name, the address of the property you're applying for and the letting agent you applied with in order for us to investigate further and provide a full response to rltcomplaints@rightmove.co.uk.Thanks
3/5
TrustpilotGood platform albeit biased in favour of sellers
Whilst Rightmove is a good property portal I find it frustrating they allow Estate Agents to redact the prior sales history of the property they are listing. In reality you can simply refer to Zoopla, The movemarket or HM Land Registry to research prior sales history but I feel that Rightmove are complicit in enabling Estate Agents to try and 'pull the wool over the buyers eyes'. Why must you do this?
5/5
TrustpilotI had two properties on the market at…
I had two properties on the market at the same time. They both needed to be re listed, but were showing two different introduction dates. When I queried this there was a reason for it but as I was expecting both properties to be listed in the same way, the Rightmove Customer Experience Staff amended the dates immediately. Thank you Caz
Agent replied · 13 June 2024
Hi Mia,Thank you for your 5 star review.It sounds like you had a really great experience with our specialist Caz and we're so pleased to hear that she was able to help you. If there's anything we can help you with in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
TrustpilotExcellent
I had such a great experience. I wasn’t sure what to expect when I saw the bad reviews but everyone I spoke with was so pleasant and helpful. My referencing process took only a few days and it was seamless I would say everyone has different expectations and experiences but don’t let the negative ones deter you! Thanks Van Mildert
Agent replied · 13 June 2024
Hi Ri-Ann, Thank you so much for your kind review of Van Mildert! We are very pleased to hear you've had a positive experience with our team, and even more happy to hear the referencing process went smoothly for you!Good luck with your upcoming move, and if we can help you in any way, please don't hesitate to get in touch with a member of the team! Kind regards,Jenny
5/5
TrustpilotRahima / Super Helpful from Rightmove
Rahima was amazing at Rightmove. Super quick and helpful with resolving the issues we were facing on removing properties which we had let online.
Agent replied · 23 August 2024
Hi Lorik,Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rahima and Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
5/5
TrustpilotFantastic customer service!
Rightmove customer service is fantastic, Caz from their Consumer Experience team dealt with and resolved my issue very quickly and efficiently. She contacted the HM land registry for me to obtain my correct property details and then updated their site with the new information. Great communication throughout keeping me updated with progress. Thank you Caz you are a credit to your company.
Agent replied · 13 June 2024
Hi Nathan,Thank you for your 5 star review.It sounds like you had an amazing experience with our specialist Caz. We're so pleased to hear your great feedback about the high level of service you received and we'll be sure to pass on your comments to her.If there's anything we can do to help in the future, don't hesitate to get in touch with us. Our email address is, talk-to-us@rightmove.co.uk or, you can give us a call on 01908 712300.Happy home hunting.Many Thanks, Rightmove
2/5
TrustpilotIf I could actually sign in
If I could actually sign in, I'd give a better score. Every time I type my password, the website says it's wrong. I try another password, and it sends me a one-time sign in via my email. But when I go to sign in with the correct password, it tells me it's wrong... and the first password is in fact correct. Why so many one time sign in emails? Just let me sign in with my password! Also I'd suggest just calling the estate agents up directly as I have never had a response with the email contact via rightmove. Half of them have no record of me requesting more info on properties
Agent replied · 16 June 2024
Good afternoon, thank you for taking the time to leave us a review. I'm sorry to hear about your experience contacting estate agents - thank you for your feedback. Best wishes, Rightmove
5/5
TrustpilotVery helpful.
I managed to mess up an online guarantor form I was filling in and had to call the office. I spoke to Danielle who was extremely helpful and friendly. She made it easy for me to submit the missing documents, and even called me back to confirm everything had gone through all right. A really efficient company.
Agent replied · 13 June 2024
Hello Tracey, Thanks so much for getting in touch to leave such a lovely review for Danielle. Our referencing team are constantly working to make referencing as simple as possible so we are really glad Danielle could help simplify the process.Best WishesBeth
5/5
TrustpilotIm very please with Rightmove
Im very please with Rightmove, Brenda who is the person that assists my company from Rightmove is very helpful and she makes sure that me and my team are up to date with tips on how to get the most out of their services.I strongly recommend.
Agent replied · 13 June 2024
Hi and thank you for leaving us a five-star review.We're glad to hear of your experience, and I have passed your great feedback over to Brenda - she was very pleased to hear this.If you have any further feedback, drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300. Thanks, Rightmove
5/5
TrustpilotProblem viewing each property's status.
There was an issue of not being able to see the status of the properties e.g. sold, under offer, etc on the front page of the listing. Cheryl and her team very kindly sorted out the problem and Cheryl kept me updated with progress. Thank you so much!
Agent replied · 13 June 2024
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy home hunting! Thanks, Rightmove
5/5
TrustpilotSpoke to Rachel Robertson who was…
Spoke to Rachel Robertson who was simply a joy to deal with, her professionalism, knowledge, coupled with her energy made the experience thoroughly enjoyable.I work in customer service so I have a fair idea of how the customer experience can shape the relationship, and Rach was fantastic 10/10. Well done and thank you for your assistance yesterday!Gui
Agent replied · 13 June 2024
Hello Gui,Thank you for getting in touch and taking the time to leave this lovely review. We also happen to think Rachel is a great asset to the team and we are thrilled to hear that she is living up to our high standards of customer service that we pride ourselves on. We will make sure to pass on your feedback to Rachel.Good luck in your new home.Best wishesBeth
5/5
TrustpilotOutstanding
Customer service has been lost over the last few years but Hannah Mckay has restored my faith in that...Her Care, compassion & professionalism has been nothing but outstanding.Nothing was too much trouble & I felt she treated me as an individual not just a number.....Thank you Hannah for all your hard work ....it has made my year.xxx
Agent replied · 13 June 2024
Hi Laura,Thank you so much for taking the time out to leave such a wonderful review, we really appreciate it! Hannah is an asset to the team and we're so pleased she has been able to support you in such a positive and helpful way. If there's anything else we can help with, you know where we are.Kind regards,Vicki
5/5
TrustpilotVery efficient and extremely helpful…
Very efficient and extremely helpful and polite I have throughly enjoyed my experience with this Fantastic firm. May I mention Jessica Kidd was amazing answered all my questions and kept in contact with me regarding some issues she is definitely a asset to this company and i hope she excels in this job Many thanks Stephan Cain
Agent replied · 13 June 2024
Hi Stephan,Thank you so much for taking the time to leave such a wonderful review! We're so pleased you've had such a great experience with us and we're even more pleased that Jessica was able to help you - we agree, she is indeed an asset!Kind regards,Vicki
1/5
TrustpilotLack of competency
The current approach to assessing tenants' rental eligibility is woefully inadequate. Its superficial nature fails to consider crucial factors, such as analysing bank statements, resulting in questionable outcomes. This flawed methodology unjustly labeled me as an insolvent client, despite my commendable credit rating and sufficient income. Furthermore, their incompetence extended to misrepresenting my employer's information, falsely suggesting that the company had undergone liquidation. As a consequence, my application was rejected, and my reputation with the landlord was tarnished. To rectify this unjust perception, I was compelled to invest a significant amount of time manually verifying the facts with the landlord. This futile exercise proved to be nothing more than a colossal waste of time.
Agent replied · 13 June 2024
Good Afternoon Daniyar,Thank you for reaching out and providing this valuable feedback. I am sorry to hear of your experience.We would like to investigate this further for you, so that we can do this, please can you send an email to RLTcomplaints@rightmove.co.uk. We would need further information from yourself to locate the reference.We will endeavor to carry out a full investigation. Many thanksRightmove
1/5
TrustpilotShame that unable to provide feedback
Shame that unable to provide feedback. Estate Agents are big Liars. They showcase many viewers are in the queue and say the property may go in seconds. Also say please act fast.. They say Landlord will decide. Bud sadly this is not truth. Whom ever is wealthier, whom ever giving their preferred rent they offer the property.. On top so many hidden charges.. Registration fee, rent late payment fee, renewal fee, minimum tenancy.. so much..
Agent replied · 13 June 2024
Hi Nuwan, Thank you for taking the time to leave a review.We're sorry to hear about the experience you have had with Estate Agents.At Rightmove we're not Estate Agents, we're an online website for Estate Agents to advertise their properties, we have no involvement in the selling or renting process as we're not agents ourselves.We wouldn't have any involvement in the calling of properties that are being sold or rented. This is something you will need to get in touch with the Estate Agent about and tag the review to them.If you need any help finding the Estate Agents please get in touch. You can give us a call on 01908 712300 or, email us at talk-to-us@rightmove.co.uk. Thanks, Rightmove
3/5
TrustpilotMore search options needed
Rightmove is my go-to site but why isn't it possible to search for a detached bungalow ONLY - it brings up all bungalows AND all detached properties AND land????? It would be good to be able to search for other features such as a downstairs toilet.
Agent replied · 13 June 2024
Hello June, Thank you for leaving us a review and for your suggestions. We are always looking to improve and will pass your feedback regarding being able to search for specific features of a property and the ability to search for detached bungalows to our developers. Whilst we cannot make any promises, feedback is taken on board when looking at future developments. If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
5/5
TrustpilotWonderful and loyal team
This is just a short email to give you some feedback on your wonderful team, especially Alicia and Darren.I have sent them dozens of emails that needed sorting and things got sorted professionally and satisfactory by your wonderful and loyal team.I give them a rating of 5 out of 5 stars
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Alicia and Darren receive your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
5/5
TrustpilotCustomer Service Department
Being in the industry, fast and efficient is important. Aimee Rose was all that and more. I got instant responses and results faster than I could of hoped for. Thank you for being effective Aimee!
Agent replied · 13 June 2024
Hello Alfie, thank you so much for getting in touch and for providing this lovely feedback, we always try to give the best possible service to Rightmove customers. It's great to hear about your experience and I will make sure that this is passed on to Aimee. Thank you so much, have a lovely day! Best wishes, Rightmove
5/5
TrustpilotVery good service and able to read the…
Very good service and able to read the complaint with an open mind.Rightmove give an honest answer to some difficult questions and concerns raised.I would certainly recommend Rightmove as a portal and as a guide to help resolve many problems with some of there clients and estate agents. Good advise was given and taken.Many thanks RightmoveYours John S Smith Msc
Agent replied · 13 June 2024
Hi John,Thank you for your 5 star review.We're so pleased to hear you received a good service from one of our specialists in relation to your complaint and we'll be sure to pass your feedback on to them.We always aim to point home hunters and home owners in the right direction, and try to put ourselves in your shoes when you've not had the best experience to appreciate the impact this can have on you as an individual.If there's anything we can do to help you in the future, please don't hesitate to get in touch. Our phone number is 01908 712300 and you can also send us an email on, talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
1/5
TrustpilotTook £250 off my son and declared his mother too poor to be a guarantor
I was asked to be my son’s guarantor - I sent proof that I had immediate access to £25000 and £21000 other income but they decided I was too poor to be his guarantor! Not only did he lose his flat they took £250 for their services! Do not be tempted to act as a sponsor unless you’re mega wealthy! I own my own home with no mortgage, have savings and guaranteed income and sent proof. I have complained but haven’t heard back in 2 weeks
Agent replied · 13 June 2024
Good Afternoon Julia,Thank you for taking the time to send in a review. We would like to look into this for you, can you please email talk-to-us@rightmove.co.uk with your full name and the address of the property this was regarding? We can then look into this further. Many ThanksRightmove
1/5
TrustpilotNeed to have more criterias to choose…
Need to have more criterias to choose from. I find your platform very hard to use. Needs to be more flexible. For example. 1)When I search for a house to buy, I would like the option to exclude holiday homes2) When I search for a house, I would like the option to exclude mobile homes. 3) When I rent I would like the option to choose properties that would allow pets. Force estate agents to stipulate this rather than wasting allot of time searching. Rigtmove - You need to think outside the box so that people can have better experience using your plateform.
Agent replied · 13 June 2024
Good Afternoon,Thank you for taking the time to reach out.I've passed your feedback in regards to filters for these types of homes and for the pet filter on the site, along to our development team so that they can take this into consideration for future changes to the website. I really appreciate you taking the time to leave us this review, as it helps us to improve the site for home hunters like yourself!Many thanksAlex
5/5
TrustpilotKaty Vernon was extremely helpful and…
Katy Vernon was extremely helpful and superb to communicate with. Very happy customer.
Agent replied · 13 June 2024
Hello, Thank you for taking your time to write your review. I have shared your feedback with our development teams so they can take this into consideration in the future, Many thanks, Rightmove.
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