Every review we hold for the Driffield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRightmove- wrongmove
If you want to rent a property thro this company. .. don't. They call themselves credit checkers, joke. I applied for a property £570 per month, after paying £130 holding fee I'm told I'm told my income falls short of their criteria, implying I can't afford the said rent. Strange I'm currently paying £ 80 more than that,and having proof that it's paid on time and in full every month. Then I'm told I need a guarantor or pay 6mnths in advance and need to prove I have £1000 savings. What the hell has that hit to go with it. This all because THEY don't take housing benefit payments to me into account. Utterly disgusted with these people. They FORCE you out of application and refuse to return holding fee .Will be reporting them. So if you want to rent, don't claim housing benefit s they will block your application !!!!!!!!!!!!
MSJUDITHHOMER · 21 June 2023
Agent replied · 13 June 2024
Good afternoon, thank you for taking the time to leave a review and for providing more information. I am sorry that you are unhappy with your experience with us. Rightmove landlord and tenant service are happy to accept all forms of income towards an applicant’s affordability, in cases of housing benefit, we are able to accept this means of income. In order to do so, we need confirmation from the relevant housing authority, confirming the amount the applicant is due to receive, the length of time they are due to receive it and confirmation it is for the property they are applying for.In cases where, for whatever reason we are unable to verify any form of income, we can work with the tenant and the agent as long as they supply an acceptable guarantor or pay the rent in advance. Our referencing is however only a suggestion based on the information supplied and verified via our team and ultimately the decision falls with the landlord of the property as the vested party.Thank you again for taking the time to leave us a review, we are always grateful for feedback. If you'd like to get in touch directly, please contact us at talk-to-us@rightmove.co.uk - we'd be happy to hear from you.Best wishes, Rightmove
★★★★★ 1/5
TrustpilotLack of professionalism and efficiency in carrying out referencing
I am writing this review to express my disappointment and frustration with the referencing process carried out by Rightmove.Firstly, I must address the significant delay in sending reference emails to my listed references causing unnecessary anxiety and uncertainty on my part as an applicant.Furthermore, it is disheartening to note that even after alerting Rightmove about the delay and prompting action, there was no proactive effort from your team to rectify the situation promptly. I had to continuously follow up and make numerous calls to ensure that the necessary emails were sent to my references. This lack of initiative and responsiveness raises concerns about the level of professionalism and efficiency within Rightmove's referencing process.In addition to the delay, I encountered another issue when seeking clarification from Rightmove agents. Upon contacting them, I was provided with incorrect documentation, which only added to the confusion and frustration I was already experiencing. This mistake not only reflects poorly on the accuracy of the information provided by Rightmove but also creates unnecessary obstacles for applicants during an already stressful process.Furthermore, I must emphasize the poor communication exhibited by Rightmove throughout the referencing process. It was disappointing to discover that, on multiple occasions, I had to take the initiative and contact Rightmove to inquire about the progress of my application or to provide any additional information that might have been required.I have been through previous referencing processes multiple times from different companies, and it was smooth and fast with online tracking and no need to call someone to write the wrong documentation.I strongly urge Rightmove to evaluate its current referencing procedures, implement measures to ensure promptness and accuracy and establish effective lines of communication with its customers. Otherwise, I really hope I don't have to deal with Rightmove again.Update: The only helpful person was James, when I called he introduced himself, has good communication skills and was the only one who put me on hold and read all the previous documentation to understand the situation and listen to me and concluded the call by giving me his action plan.I still don't recommend their service and will give feedback to my letting agency.
Hussam · 20 June 2023
Agent replied · 13 June 2024
Hello there, sorry for not being able to get back to you sooner. Please can you contact us on talk-to-us@rightmove.co.uk so that I can get you in touch with the right person to speak to about this? Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotMisleading adds 1 bedrooms and parking
Unfortunetely I have to give 1 star, hordes of landlord's put misleading adds you search for a flat and find bedrooms advertised. There should be someone who bans these agencies and also I recently looked for properties with garden and have PARKINGS POPPING UP , parking are a bane of this app, please add an option to not display parking and multi occupancy let's and if anyone breaks these rules ban the mfkers , it is not enjoyable to scroll trogh useless things like in 2023
Marcin · 18 June 2023
Agent replied · 13 June 2024
Hello Marcin, thank you for taking the time to leave us a review. I am sorry to hear about your experience using Rightmove. It is important to us that listings are accurate and that properties are correctly described - if you see listings that you feel are incorrect, please contact us at talk-to-us@rightmove.co.uk so that we can investigate and take action.Thank you for your feedback about parking filters, I have passed this on to our developers to look at, for future improvements to the app.When searching for rental properties, you can select 'Don't Show: House Share' to remove shared housing and multi-occupancy listings from your search. Thank you again for your feedback, we're always grateful for your insight and suggestions - we want to make home hunting as easy as possible.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotNatalie was so helpful in our future…
Natalie was so helpful in our future let. She knew we were on holiday and we’re dying to find out if everything had gone through ok, and it did.Fabulous friendly service, would highly recommend. Thank you Natalie Julie and David Reid xx
David · 17 June 2022
Agent replied · 13 June 2024
Hi Julie & David. Thank you for taking the time to leave us a review, its much appreciated. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotI have been renting houses in the UK…
I have been renting houses in the UK for many years now. I have not experienced a better service quick customer care and helpful attitude with any others. The person I spoke to named Ashleigh was extremely helpful and I with all the best!
Afreen · 11 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Ashleigh receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotEmily was so friendly and helpful on…
Emily was so friendly and helpful on the phone - it was genuinely the nicest phone call I’ve had in a long time. She made everything clear, fully went through the options for insurance available, and made something that would other have been boring and complicated a very pleasant time!
Small · 5 February 2021
Agent replied · 13 June 2024
Oh wow, what a review to end a fabulous Friday! We're so pleased you had such a nice phone call with Emily - we may not agree with you on the insurance front (yay insurance!!), but can wholeheartedly agree with your comments about Emily, she is definitely someone who brightens our day whenever we have the pleasure of chatting to her!Thank you for taking the time out to leave such a lovely review! Your comments have been passed on to Emily! :)
★★★★★ 1/5
TrustpilotTerrible website - does not include the service charge for many flats
Terrible website - they're very happy to waste flat buyer's timeRightmove is a terrible website for flat buyers, as very few flats include the most important details, such as the annual service charge and annual council tax costs. I'm also looking for a flat with a balcony and lift. You cannot search by any of these criteria; even though it is very simple improvement to implement. The only way to find a flat with a balcony and lift is to click into every single listing... well, it's pretty insulting that Rightmove think that people have nothing better to do! I have been using a competitor's website as it allows me to enter keywords and also search for a balcony.Every time I have run a search, I have had to click into each individual property to look for the annual service charge, only to then find it's not there. This is a really important factor for flat-hunters and I'm fed up with estate agents omitting this essential information. I then have to email the agents and give them all of my details just to obtain the service charge, which then turns out to be extortionate. I currently pay 5K per year on my service charge and 2K on council tax. I wish to move somewhere to reduce my costs but so far I have clicked into around 60 properties and only a handful had the service charge. This is why I'm giving Rightmove one star as they're very happy to waste potential buyers time by not insisting estate agents enter this crucial information, which the agents already have.
London222 · 6 June 2023
Agent replied · 13 June 2024
Hello there, thank you so much for taking the time to leave this review. We would love to look into this further, please can you reach out to us at talk-to-us@rightmove.co.uk and one of our specialists will be happy to help? Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotSpoke to Emily regarding tenants…
Spoke to Emily regarding tenants insurance. Was very happy with the outcome. Was given all the necessary information and asked if I wanted extra cover for other items, but not pushed into purchasing anything I didn’t want. Very happy with the service and all the information I was given.
Emma · 14 April 2021
Agent replied · 13 June 2024
Hello Emma, Thanks for leaving such a positive review about your experience with Emily. We are always proud to offer as many products and services to our customers to help them settle into their home without being pushy or aggressive. Emily is great at explaining what's on offer and I'm sure she will be thrilled to hear your feedback.Good luck in your new home.Best WishesBeth
★★★★★ 5/5
TrustpilotI just spoke to Jess Kidd at Van…
I just spoke to Jess Kidd at Van Mildert about the referencing process for a property I would like to move into. She talked me through the process and went out of her way to check my reference. Jess is professional, knowledgeable and incredibly helpful! A very smooth process.
Phi · 8 April 2021
Agent replied · 13 June 2024
Hello Phi, Lovely to hear such a positive review. We completely understand how important a straight forward, no nonsense approach is to referencing and we are really happy that Jess made everything clear for you and offered you all the support you need. We will make sure Jess hears your feedback.Good luck with the move. Best WishesBeth
★★★★★ 1/5
TrustpilotDidnt read email and got wrong context. My complaint was for online valuation feature and not about rightmove estimate.
She didnt even read my email. Replied based on assumptions.
Prashant · 9 March 2026
Agent replied · 31 May 2026
Good afternoon, Prashant.
Thank you for getting in touch and for bringing this to our attention.
We have reviewed your initial query and apologise for the confusion caused in our earlier response.
We have replied directly to your email with further details, but if there is anything else you would like to discuss, please feel free to call me on 01908 712 338.
Many thanks,
Rich
★★★★★ 5/5
TrustpilotI have hearing problems especially with…
I have hearing problems especially with phones and Eve was more than patient and where we were having problems sent e-mails while we were on the phone to ensure I was receiving all the information correctly.It took a while but we got there in the end.
Neil · 12 October 2021
Agent replied · 13 June 2024
Hello Neil, Thank you for the positive comments regarding our staff member Eve. Here at Rightmove accessibility and kindness are a must and it’s great to hear how well Eve embodied this. We will pass your remarks to her directly. Thank you for reaching out, Lauren
★★★★★ 5/5
TrustpilotQuick and helpful
Cheryl was very helpful and thorough with a query I had today. Thank you
Robert · 4 July 2024
Agent replied · 23 August 2024
Hi Robert, Thank you very much for sharing your experience! I've let Cheryl know as I know she'll want to read this! I'm glad you had a good experience and please don't hesitate to reach out if you need anything else! Many thanks, Rightmove!
★★★★★ 5/5
TrustpilotVery Helpful & Patient
I needed some property information from years ago and a Rightmove team member called India was a great help to me. I cannot express how truly grateful I am to this person. A company is made by the people who work for it and you did good in this one.
Cee · 4 December 2020
Agent replied · 13 June 2024
Good Morning, Thank you for the 5 star review. We're so pleased to hear you had such a great experience and got the information you needed. This is the experience we want to provide all of our users and we will be sure to pass your feedback on to India. If there's anything we can do to help in the future please don't hesitate to get in touch on 01908 712300 or talk-to-us@rightmove.co.uk.Happy Home Hunting. Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotNo1 property site
In my humble opinion, Rightmove is the number 1 site for buying and selling properties. They always have the biggest selection to view online. Usually with plenty of photos and information. The site is very easy to use. I always look at Rightmove before any other property site.
Ivy · 8 May 2021
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a 5-Star review, I'm glad you find the site number 1!If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300.Happy Home Hunting!Thanks,Rightmove
★★★★★ 5/5
TrustpilotKatie Vernon exceptionally helpful
Katie Vernon was very helpful and explained the issue I was having very well.
Tracy · 28 June 2024
Agent replied · 23 August 2024
Hi Tracy, Thank you for leaving us a 5* review. I'm pleased to hear that you had a great experience with Katy, I will make sure to pass this feedback on to Katy! If there's anything else you need, please do reach out to us at talk-to-us@rightmove.co.uk, or give us a call on 01908 712 300. Many thanks,Rightmove
★★★★★ 5/5
TrustpilotAmy was excellent!
Amy was excellent, informative, helpful and had our references sorted out in less than two hours which takes the stress away. She called back when she said she would and she was polite, friendly and professional at all times. Her customer service skills are fantastic.
Amy · 18 November 2021
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a 5-Star review. I'm glad that you found our customer service fantastic and I will certainly pass this feedback on to Amy.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Many thanks, Rightmove
★★★★★ 4/5
TrustpilotGood customer service, website isn't the best
We rent, website was great for moving to a new city for work, but it can be clunky at times and found it easier to look at properties and then transfer to the actual letting agent site as there was to many layers between looking and actually getting to organise a viewing when using the site directly. Megan from tenant services was amazing, didn't push products on us, gave a clear explanation of the services available, and was a joy to speak to.
Chloe · 11 May 2023
Agent replied · 13 June 2024
Hi Chloe, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Megan & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotVan Mildert were extremely efficient
Van Mildert were extremely efficient in getting our references, which is vital when trying to secure a property. I spoke to Danielle who was really great and helpful and I have since been email by Rachel with information in regards to setting up the TV & Fibre for us!
Alexa · 2 February 2021
Agent replied · 13 June 2024
Hi Alexa, Thank you so much for taking the time out to leave us such a wonderful review! We're really pleased that Danielle and Rachel have been able to help you out throughout the referencing process .If we can help you with anything else, please don't hesitate to let us know!
★★★★★ 5/5
TrustpilotRightmove Rich
Rich was super knowledgable and answered my query in a clear manner -thanks Rich!
Joanne · 26 June 2024
Agent replied · 23 August 2024
Hi Joanne,Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rich & Rightmove.If you need anything else or have additional feedback, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
★★★★★ 5/5
TrustpilotFlexible, friendly & professional
Sebastian Close has just supported me through my first ever credit reference for a new home - he provided fantastic customer service.He was helpful and totally flexible in supporting me to provide the necessary information.Thank you Sebastian, you've created a very satisfied customer.
Andy · 24 February 2022
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave such a great review. We'll make sure Sebastian receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat service!
Emily K. from Van Mildert was super helpful and professional. She clearly explained all the details of the insurance and set up internet for me. All the processes went super smooth and saved me a lot of stress! I would definitely recommend this great service to everyone!
Irene · 25 June 2021
Agent replied · 13 June 2024
Hello Irene, Thank you for taking the time to leave such a positive review for our colleague Emily. We really understand how stressful moving can be, so we strive everyday to help make moving home a much more pleasant experience. We are really pleased that Emily was able to help.Best WishesBeth
★★★★★ 5/5
GoogleChris and Liana were professional, friendly and did exactly what they said they would do. From our first meeting through to picking up the keys, I was kept informed of progress. I do not hesitate in recommending Hughes & Co Lettings, they were brilliant. Thank you so much.
WilsonMacey · 17 May 2024
★★★★★ 5/5
TrustpilotResponsive, efficient and easy to communicate with
As an agent, I find the team at Rightmove to always be super responsive, ready to help and explaining any process.Hannah King has just helped us with relisting a property that sadly fell through. Hannah responded within a great time frame and the property was re-listed promptly. We couldn't ask for more.
Mollie · 29 November 2024
Agent replied · 13 June 2024
Hello Mollie, Thanks for taking the time to leave such a positive review for our colleague Rachel. We completely agree that Rachel is a joy to chat with and I'm sure she will be thrilled to hear of your feedback. Referencing and moving can be a stressful experience for anyone so we are glad we could help take some of the stress out for you.Best WishesBeth
★★★★★ 4/5
TrustpilotMy experience with Rightmove
Rightmove is a powerful tool when it comes to searching for house, where one is buying or selling a home. The search options, although no substitute for an actual viewing, help one to form a fairly accurate idea of what a house offers in terms of quality and size.
Harry · 28 October 2020
Agent replied · 13 June 2024
Good Morning Harry, Thank you for your review. We're so pleased to hear you found all the information on a properties size and quality. We hope this helped you in your search for your new home. If there's anything else we can help with in the future please get in touch on 01908 712300 or talk-to-us@rightmove.co.uk.Many Thanks,Rightmove.
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