Trusted Agent profile · Driffield
★★★★★
1,718 reviews across 2 platforms
18 Exchange Street, Driffield, YO25 6LJ
Hughes and Co Lettings's office in Driffield, at 18 Exchange Street, is rated 3.8 out of 5 across 1,718 reviews on two platforms, including 68 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Hughes and Co Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Driffield.
Every review we hold for the Driffield office, from every platform, shown as written. First names only.
5/5
TrustpilotKaty was extremely helpful and…
Katy was extremely helpful and efficient in resolving our query.
Hi Katy,Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Katy & Rightmove.If you need anything else, please get in touch 01908 712300, or email us at customersupport@rightmove.co.ukThanks, Rightmove
1/5
TrustpilotDreadful on every front.
Dreadful on every front, from communication to DATA PROTECTION.I will be contacting the FCA/ICO (I even offered two additional chances for compliant behaviour to commence - by turning a blind eye - when you broke the agreement that was made). Very local recruitment in South Shields, obviously. I’d rather speak to someone in India. Fact.UPDATE - this is not about an estate agent, it is about your team who work with realty managers. Lovely ‘PR damage control’ suggestion. Too bad you’ve now received [my] confirmation on the contrary. Good luck.
Hello,Thank you for getting in touch with us. Please can you contact Rightmove Landlord and Tenant Services at RLTcomplaints@rightmove.co.uk so they can look into this further. Please provide them with your name, contact number, email address, and policy reference number (if you have one) so that they can assist you. Many thanks,Rightmove
5/5
TrustpilotFriendly and Good communication
Right move were very good in the referencing process keeping me informed at all times to help in completing the process as quick as possible. Natalie Cooper was very friendly and helped me get my references in order! Highly recommended.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your personal experience with Natalie & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
4/5
TrustpilotRightmove were prompt and professional
Rightmove were prompt at processing my reference; Natalie Cooper handled it for me and advised me that a piece of contact information was inaccurate in good time to correct it. She also confirmed once all steps were compete, which I appreciated.
Hello Marie, thank you for taking the time to leave such a great review. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
2/5
TrustpilotTired of the bugs and the poor functionality
Just about had it with Rightmove. Previous issues meant my account wouldn't work so I had to create a new one. Twice. Then there were the continuing bugs and poor functionality, such as not being able to edit existing searches and not being able to save houses and bungalows in the same search. This is basic stuff. These issues have been going on for years and any developer worth a wage could fix them in literally a couple of hours.Other problems include the fact properties are repeatedly advertised in the wrong categories and RM won't address it, despite them being well aware. Nobody searching for a terraced, semi or detached house wants to buy a lodge!!! So why are lodges always shown in these categories?Now, my Search and Alert page refuses to load at all, giving the repeated message "Just a secondWe are making some updates, we'll be with you as soon as we can." So I can't use the site at all. (And no, nothing to do with cookies or browsers).It's a shame because the layout and the format is fine, but nobody addresses these constant bugs and failings which means it's not really usable.
Hello Simon, Thank you for taking the time to leave us a review and for providing your feedback. I have passed all the feedback you have given over to our developers, Whilst we cannot make any promises, feedback is taken on board when looking at future developmentsWe'd like to understand your experience in more detail, so we help with your queries and improve in the future, so please do get in touch with us on 01908 712 300, and we'll be happy to help. Many thanks, Rightmove
1/5
Trustpilotcommercial searches not possible on app.
there are major issues with the app.
HI, Thanks for taking the time to leave a review and share your feedback. This has been recorded for our developers so ti can be considered for future updates. If you ever have any further feedback, we can also be reached at talk-to-us@rightmove.co.uk Many thanks, Rightmove
5/5
TrustpilotMegan is amazing lady i was very lucky…
Megan is amazing lady i was very lucky too speak too her, she wonderful lady there is so many positive's I can say about her, thanks to superwoman megan i Know have insursance set up on my new property, I rate megan 10 out of 10 on everything
Hi Nick, we agree, Megan is 10 out of 10! Thank you so much for leaving such a kind review :)
5/5
TrustpilotOnly took a few hours - wow!
Just had my referencing done with Van Mildert and it only took a few hours! Wow. Hannah was great, such a lovely friendly voice on the phone. Just what you need in a pandemic and customer focussed role. An asset to the team I’m sure. Thanks Hannah!
Hi Stacy,Thank you so much for taking the time to leave such a positive review about your experience with our referencing team - in particular Hannah! You're absolutely right, she is definitely an asset to the team :)We've passed on your comments to Hannah and her team leader and all hope you get moved and settled into your new home safe and well!Kind regards,Vicki
5/5
TrustpilotThanks Rahima Pannah
Thanks Rahima Pannah; very helpful.
Hi Phil, Thank you for taking the time to leave a review.We’re happy to hear about your positive experience with Rahima and Rightmove.If you need further feedback or assistance, please email us at customersupport@rightmove.co.uk. ThanksRightmove
4/5
TrustpilotJemma dealt with my query within 24…
Jemma dealt with my query within 24 hours
Hi Jennifer, Thanks for taking the time to leave a review. It's great to hear we were able to help with your query. I have made sure Jemma has seen this so she knows her work is appreciated. Please don't hesitate to get in touch again if there's ever anything we can help with. Many thanks, Rightmove
5/5
TrustpilotWas helped by Emily what great customer…
Was helped by Emily what great customer service, really appreciated and the first person to successfully pursuade me to get any insurance so well done 👏
Hello Jessica, Thank you for taking the time to leave us a 5-Star review, and it is great to hear of your positive experience. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
1/5
TrustpilotRefusal to correct inaccurate data
Rightmove have merged the sold price details of the ground and first floor flat into one property. We own the first floor flat and I've written to Rightmove twice to ask them to correct this but they say they get the information from the deeds registry. I have made sure the deeds registry info is correct but Rightmove have still not corrected this. This is adversely impacting our ability to sell the property and I can't believe there isn't a manual way to correct this. It also makes me doubt how I can trust their information overall.
Afternoon Leanne, Thank you for your review. We're sorry to hear of the experience you had with Rightmove.We can of course help to resolve the display of your property information on the sold price section of our website. I can see that you have dropped us an email and I have raised this over to our Data Quality Specialist team to look at as a priority for you. If you have any further feedback or questions, you can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.ukThanks, Rightmove
1/5
TrustpilotCreating an account
I would advise against creating an account on Rightmove, especially if you are looking to implement an alert to be notified about properties within a set search criteria. The fact is that they don't notify you about everything! I was told by customer support that to expect to be notified about every property is "a common misconception"! It's just another data grab by an online company. Don't fall for it! It's far more reliable to do manual searches.
Morning Charlie, Thank you for your review. We're sorry to hear of the experience, we'd like to take a look into your alerts and see if we can see what is happening. Please can you email us on talk-to-us@rightmove.co.uk an our Customer Techincal team will be able to take a look at this for you. Thanks, Rightmove.
3/5
TrustpilotWrongly charged
After 4 years of living in the property our deposit was not returned fully. We were charged £60 for two canvases that were still there when we moved out. I have recorded a video of the condition when we moved out and shown the canvases were there. Crazy. Landlord and property agencies will always make money from people.
Hi Daniella, Thank you for leaving your review and we're sorry to hear of your experience.Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves.Please send us an email with further information to talk-to-us@rightmove.co.uk and we'll be happy to look into this further.Many thanks, Rightmove
5/5
TrustpilotTechnical problem now solved
The technical problem I was having with the site has been solved. There was a glitch with my email and their tech' team fixed it within a few days.
Good morning Andrew, thank you very much for leaving this great review. We're so pleased you were able to get the problem resolved. Many thanks, Rightmove.
1/5
TrustpilotUntrustworthy and unethical behaviour do not buy landlord insurance from these guys !!
This company sells landlord protection insurance. These incompetent and irresponsible company chased me day and night hard sell to provide landlord protection insurance.. sent me a list of criteria which I have met 100% but now these cowboys have gone into silent mode!! Not be trusted!! I even wrote an email for thier CEO and have not had a resolution!!
Good afternoon,Thank you for taking the time to leave us a review, and for bringing this to our attention.I can see that our Landlord & Tenant Services have been in contact with you and have now responded to you via email.If you have any further questions or concerns, please do get back in touch with us by responding directly to that email or at talk-to-us@rightmove.co.uk. Many thanks, Rightmove
5/5
Trustpilotit's all about the experience!
When you have to embark on these enforced checks you never know how they will turn out. i must say this was a pleasant experience. Hannah was there all the way, kept me unto date as to where the process was all the time. Thank you
Hello there,Thank you for taking the time to leave such a lovely review about your experience with Van Mildert and with Hannah!Kind regards,Vicki
1/5
TrustpilotRightmove has been brilliant in the…
Rightmove has been brilliant in the past; but for the last five days when I've accessed the website, I can't change any of the options i.e.: prices, no. bedrooms etc. and it only shows five or six properties!I don't have any problems with other websites , so what is the problem?
Hello Susan,Thank you taking the time to leave us a review.We are sorry to hear that you have been experiencing problems when trying to access Rightmove. We would really like to look into this for you. So that we can look into this for you, please can you email us at talk-to-us@rightmove.co.uk and advise us of the device you are using and the browser that you are on.We look forward to hearing from you.Many thanks, Rightmove
5/5
TrustpilotInsurance and Broadband
I spoke to Donna today about setting up my insurance and broadband for my new flat, she was a massive help and made the process very straight forward. Thank you for the help.
Good Morning, Thank you for taking your time to review us. I will pass on your appreciation to Donna, many thanks, Rightmove
5/5
TrustpilotGreat customer service
I emailed in requesting help to add a rental guarantee policy to a landlords account as the usual online system wasn't working. Laura Mckimmie responded with in minutes to my request and couldn't have been more helpful. Amazing customer service, thanks so much Laura.
Hello Katrina, Thank you for your glowing review for our colleague Laura. We completely agree that Laura is a great part of our team and always goes above and beyond for everyone. We will make sure she gets to hear your feedback.Best WishesBeth
5/5
TrustpilotGreat experience
Great customer experience, all went without a hitch, Emma and Natalie were outstanding.Only thing which would be beneficial to have is some sort of CRM, which would highlight which step on the referencing process you're currently at, upload documents, etc.
Hi Edward, thank you for taking the time to leave us such a wonderful review. It's so nice to hear you've had a great experience with Emma and Natalie. We'll make sure they receive your feedback and CRM suggestion. Many thanks, Rightmove
5/5
TrustpilotJade was great
Jade was greatShe really supported me to get all the information that was required and get my reference sorted.It was done so fast which has meant we are able to move on Friday .Great work Jade and Rightmove. Thanks
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
5/5
TrustpilotAll the staff were good
All the staff, actually, they each responded quickly and cheerfully, especially Tonicha. It was a great help in the difficult time that is, organising a move!
Good morning Karen,Thank you for your message and providing feedback on your recent experience.I have passed this feedback over to Tonicha and if there was anything else I can assist with, or you have any other feedback, please let me know.Many thanks,Rightmove
5/5
TrustpilotMany thanks to Emily
Many thanks to Emily, who helped guide me through the in and outs of insuring my new flat and its contents. Very helpful and informative experience and I would recommend Van Mildert to friends and family for their insurance needs as well as using myself again.
Thank you for your review, Mr Kelleher! We are so pleased you have had a positive experience with Van Mildert and have passed your kind words on to Emily!If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hughes and Co Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Driffield.
