Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRecently rented house. From start to finish Alisha and Lilly we're very supportive and helpful always answer any queries I had.
We have not rented in years and they were able to go through step by step everything that we need.
Would definitely recommend using them again thankyou for all your help.
Donna · 11 August 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! We are thrilled to hear that Alisha and Lilly provided you with excellent support and guidance throughout the rental process. We would be more than happy to work with you again in the future. Thank you for choosing us! 🙌 Best wishes, Lucy, Customer Feedback and Support Team. …
★★★★★ 5/5
TrustpilotFantastic Lettings Team at Bedminster
Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's
Sean · 12 July 2023
★★★★★ 5/5
GoogleWonderful experience at Taylor’s Downend. Nicole was professional from the beginning. Our whole moving experience has been positive and Nicole and Lily have both been excellent throughout, keeping us updated and returning our calls within a timely manner. Thank you Nicole and Lily.
Keily · 25 October 2023
Agent replied · 24 October 2024
Thank you Keily for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleGood agency, everything nice and easy getting set up at my new rented house.
Special thanks to Nicole M who handled everything throughout the process and was very helpful and professional.
Chris · 26 June 2024
Agent replied · 24 October 2024
Thank you Chris for your excellent 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotHappy Tenants
Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.
Craig · 16 April 2025
★★★★★ 5/5
GoogleWhat more can i say but absolutely fantastic estate agents, i have gone through one before which had no customer skills or communication with taylors you get it all, even if the person you dealt with wasn’t available they are all happy to help. And even after they don’t just drop you it’s continued support throughout 😀 🙏🏻 jack slipper was fantastic all the way through and was bombarded with so many questions from us which he didn’t struggle to answer. Thank you for help in finding us a new home. Really appreciate it 😊
Jade · 27 May 2024
Agent replied · 24 October 2024
jade davies thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently used Taylors to move into a new flat with my Girlfriend...thanks to Bilal Arif, the process was seamless and so easy. Makes a massive difference for something thats normally so stressful. Cannot recommend Taylors (and of course Bilal) enough. Nicely done!
Dean · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Jack, Lily, Nicola and the Taylor’s team for all your help finding a rental property so quickly , Jack was so helpful and professional. We would definitely recommend , nothing was to much trouble , we are very happy
Mike · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've just moved into an apartment in Soundwell Road with the help of Jack Snipper. My partner and I got all the help and assistance needed to secure the 2-bed apartment.
Thanks Jack and many thanks to Taylors Estate Agent. Much appreciated
Uchenna · 25 October 2023
Agent replied · 24 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery pleased with how Taylor’s dealt with the sell of my house.
Jane and Bernadette were very efficient and helpful with all aspects. I never had to chase.Always kept me informed about everything. Excellent service. Thank you.
Julie · 18 June 2025
★★★★★ 5/5
GoogleLily and Nicole were great. They went above and beyond to find the rental I was looking for and were a pleasure to deal with throughout. I highly recommend this team.
Lee · 27 May 2024
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Lee. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJane has been fantastic throughout the sale of our house keeping us updated on viewings and liaising between us and our buyer. She has always been just a phone call away for any advice and support we needed, having never sold a house before. We'd highly recommend Jane and can't thank her enough!
Madeleine · 25 October 2022
Agent replied · 24 October 2024
Many thank for your recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack was great through the whole process. He was able to find good tenants within a short time and made the whole thing seem effortless. Thank you!
Catherine · 26 July 2024
Agent replied · 24 October 2024
Hi Catherine, thank you for sharing your positive experience with Jack. We're delighted to hear that he was able to find good tenants quickly and make the process effortless for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBernadette was very friendly towards myself and my sister when we were looking for a property for our parents. She was informative about the properties we viewed and kept us up to date with developments.
Thank you
Nikki · 13 January 2024
Agent replied · 12 January 2025
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe person who helped me, Jack Slipper is so friendly and kind person. He helped me with the process and I'm so pleased with it.
Emral · 25 August 2024
Agent replied · 24 October 2024
Thanks Emral for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack from Taylor's provided exceptional service, securing my new home swiftly. His professionalism, prompt communication, and deep market knowledge made the process seamless. Highly recommend Jack and Taylor's Letting Agency for their outstanding service in finding the perfect rental property.
Atiq · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service and communication from all the team here, very impressed!
Richard · 11 June 2026
Agent replied · 11 October 2026
Thank you for your kind words and for taking the time to leave a review! We pride ourselves on providing exceptional service and communication to our customers. It means a lot to us that you were impressed. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotAbsolutely the worst estate agent I…
Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!
Hiba · 28 February 2023
★★★★★ 5/5
GoogleHi,
They helped me in the smooth process of moving to my new accomodation. Letting agent Nicole Maynard was very supportive.
Divya · 17 October 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review Divya. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylors Downend have been great. Sale was extremely quick, and the staff work as a team and always answer calls and emails promptly. Ashleigh helped us through the sale process and maintained this throughout to completion, providing much needed reassurance and confidence to all parties even during some challenging times.
S · 24 November 2022
Agent replied · 23 November 2024
Many thanks for you wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack Slipper was legit amazing, super friendly and helpful and put up with all my emails and questions 🤣🤣 great service and quick response 10/10 😌👏👏 …
Amy · 26 June 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review Amy! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad the pleasure to be helped by Lydia who was very professional with a very good communication. Recommended.
Daniele · 17 November 2024
Agent replied · 8 December 2024
Many thanks for your marvellous 5* review and recommendation Daniele. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuch a good letting company! Massive thank you to Jack Slipper, our estate agent, sound guy really really helpful and efficient! Couldn’t recommend more :))
Kathryn · 26 July 2024
Agent replied · 24 October 2024
Thank you for your 5* review and recommendation Kathryn. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI'm very happy with the service provided by Downend letting team. Massive thanks to Nicole Maynard and Lily Haire - both are extremely helpful and polite, quick to respond as well. It was a pleasure!
Marta · 13 January 2024
Agent replied · 12 January 2025
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
