Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRenting my new home through Taylors was a fantastic experience! Lily, in particular, was incredibly helpful throughout the entire process, from the viewing to handing over the keys. Her guidance made everything so much easier and stress-free. I highly recommend Taylors if you’re looking to rent a home, they truly deliver excellent service!
Jabed · 24 November 2024
Agent replied · 8 December 2024
Many thanks for your fantastic 5* review and recommendation Jabed. I will of course pass on your kind hearted words to our Downend branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMaddi was absolutely brilliant and made us feel very well looked after.
Sherie · 26 June 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review Sherie. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAshleigh and the team have been really helpful, efficient and professional in my purchase of a flat. I feel they have gone the extra mile in ensuring the purchase process was completed in the fastest time by keeping in contact with all parties. Thank you very much
Trisha · 13 January 2021
Agent replied · 12 January 2025
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience with Taylor’s downend. Nicole and the team were great and efficient. Thanks again.
Jordan · 27 April 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review Jordan Silcox. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotMr Ryan smith.
Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative.
Extremely patient whist viewing. I thought he was the manager!
A real asset to this company. :)
J · 2 June 2026
★★★★★ 5/5
Trustpilot5 Star's doesn't do David, Katie and Taylors Swindon justice!
5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!
Paul · 10 September 2020
★★★★★ 5/5
GoogleOne of the best decision I made this year is working with Jack and Nicole. They are the best when it comes to Letting agents. These two make such great team. They will guard you in every step to ensure you get the best and settled in your property. My experience with Jack and Nicole has made me love Taylors and will keep recommending them to others..
Kudos Jack and Nicole.
Alegba · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould 100% recommend using Taylor’s Downend when looking to rent. I dealt with Courtney and Lily who were both lovely, quick to respond and went above and beyond to make the whole experience quick and pain free! Thank you so much!
Emma · 13 January 2022
Agent replied · 12 January 2025
Thank you for your fantastic comments, recommendation and 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience was easy and straightforward. It wasn’t time consuming and the agent (Nicole) answered my questions and put me through every process without delays.
Ekpong · 17 September 2025
Agent replied · 23 September 2025
Thank you for your kind words and for taking the time to share your experience with us, we are delighted to hear that you had a smooth and efficient experience with our agent Nicole. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google5 star reviews given solely to Jack Slipper for lettings in Taylors Downend. Jack has kept me well informed throughout the whole process and has acted professionally and proactive during the process. He has taken into account the requests as a landlord and has gone above and beyond to achieve that and to find the right tenants. Excellent service and will be going to Jack for any future business.
S.Wilkins
Sophie · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAvoid like a plague
Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.
Soumya · 2 October 2025
★★★★★ 1/5
GoogleDO NOT RENT FROM THEM! My partner and I have moved out from one of their properties 3 weeks ago and still have not got our deposit back despite the landlord giving them confirmation that we should get the full deposit back. I have called 6 times within the last week and all they say is that they will 'chase up' their accounts department and still nothing has changed. I have now had to email to make a formal complaint and shall have to raise a legal dispute about the issue.
Do not rent from them unless you want to never see your deposit again!!NegativeResponsiveness
Nina · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOh my goodness! Where to begin! These ladies were phenomenal. They went above and beyond with getting us in to our new home before Christmas! Im sure it was lots of late nights at the office for us and i cannot thank them enough!
We had so many issues with paperwork and guarantors but they never stopped helping the enthusiasm never dipped. They were incredible!
Thank you so much, we love the house and we seriously cannot thank you enough!PositiveResponsiveness, Quality, Professionalism, Value
Zoë · 25 October 2022
Agent replied · 24 October 2024
Many thanks for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat a wonderful experiences in my renting a house in UK from Hong Kong! When I was almost despaired in renting a house in UK before I moved in. Lily and Bilal helped me professionally and rented a super good house for my family. I am so blessed to have them that they have given prompt and responsible response and assist to me. Without their helps, I think I cannot write this review comfortably in the house they helped me in UK! Thanks again and highly recommended for everyone!
Anderson · 25 October 2022
Agent replied · 24 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had a fantastic experience working with the Taylor’s team in Downened. Kevin valued the property and provided excellent local knowledge and consultancy. From there I was handed over to Ashleigh and Rosa who between them were phenomenal! They arranged a string of good to go buyers to view my house and secured me an above asking price offer. They navigated a few tricky aspects to the conveyancing very well and worked with the legal teams towards exchange and completion. Nothing was too much, incredibly responsive and professional! Cracking team who I would work with again! Thanks all!
Matt · 25 October 2022
Agent replied · 24 October 2024
Thanks Matt for this lovely 5* review! Best wishes, Graham - Customer Relations
★★★★★ 5/5
GoogleWe’ve been very impressed by Lily and the team and Taylor’s (Downend). Lily has been helpful, professional and assisted us at every stage of the move, thanks for being instrumental in getting us our new home!PositiveQuality, Professionalism
Kevin · 27 December 2021
Agent replied · 26 December 2024
It’s really lovely to read another 5* review! Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHelena Fryer at Taylors was fantastic at helping us to negotiate our way through a rather difficult process setting up a rental agreement for our our son. She was courteous, pleasant, patient and efficient. Thank you Helena.
Janys · 25 October 2021
Agent replied · 24 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJane Cook(Taylors Downed) is amazing! …
Recently purchased a property via Taylors Downend. All staff were very helpful. In particular, Jane Cook. She knew exactly what was happening and always updated me when requested. Excellent!
Fay · 11 April 2026
★★★★★ 5/5
Trustpilot5 Star Service!
All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!
Amberley · 23 May 2023
★★★★★ 5/5
GoogleWe recently sold a property via Taylors and dealt primarily with Heidi, although Joel was also extremely helpful.
The team could not have been more helpful and professional. They are quick to answer queries, chase Solicitors or just offer advice.
We highly recommend them.
Deborah · 26 October 2019
Agent replied · 24 October 2024
Thank you Deborah for your wonderful recommendation and 5* review! As always, it is great to read that our local Taylors team have provided you with an excellent experience. Kind regards, Scott
★★★★★ 1/5
TrustpilotBooked to view a property in bradley…
Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple
Mr · 3 September 2024
★★★★★ 5/5
GoogleTaylors recently managed my HMO property. staff are friendly and helpful especially Lily and Nicole. I was fully informed with every stage of new tenancy.
Maggie · 19 December 2024
★★★★★ 5/5
GoogleAlisha has helped me out during the whole renting process. Thank you for all your support.
David · 11 October 2025
Agent replied · 10 November 2025
Thank you for taking the time to leave such a kind review! We are so happy to have provided you with a smooth and supportive renting experience thanks to the help of our stellar team member, Alisha. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have been impressed by the friendliness, efficiency and honesty of the staff. I am letting my house through Taylors Downend and I have been kept up to date about viewings and the suitability of prospective tenants. Nicole Maynard in particular has been a brilliant point of contact - by regularly updating me with feedback and responding to my questions quickly and efficiently.
Caroline · 25 October 2023
Agent replied · 24 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
