Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid Taylors at all costs
Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.
Carter · 7 January 2024
★★★★★ 5/5
GoogleIntroducing Jack Slipper, a stellar property agent who goes above and beyond for clients! With a wealth of experience and an unwavering commitment to excellence, Jack Slipper delivers top-notch service in finding the perfect rental property. Trust in his expertise for a seamless and stress-free experience in securing your dream home.
Keyur · 25 October 2023
Agent replied · 24 October 2024
It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 5/5
TrustpilotThe home-finding process was…
The home-finding process was user-friendly and less tedious than other property agent
We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job.
Thank you, Georgia phelps for your great help and support in finding us a new beautiful home.great communication and great experience with you. Thanks
Bunmi · 17 January 2025
★★★★★ 5/5
GoogleRecently had the pleasure of dealing with Jack who has made everything so easy from the get go for me and my partner.
Great customer service and client care. Would definitely recommend this estate agents to all.
Ali · 26 July 2024
Agent replied · 24 October 2024
Ali many thanks for great recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI highly recommend an amazing team at Taylor's in Downend. I had a fab experience with letting negotiator Jack Slipper who made all process of moving to a new home so smooth and easy. Excellent customer service and communication. Thank you so much for a great job you have done.
Ewa · 25 October 2023
Agent replied · 24 October 2024
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNicole and Alisha have been wonderful with the transition of me and my partner moving into our new flat. Very good communication and updates throughout the whole process.
Remie · 3 December 2024
Agent replied · 8 December 2024
Thank you for your glowing 5* review Remie. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving contacted Taylors Downend, I was given the most professional service by Bilal Arif. He assisted with finding myself and my colleague the perfect property to rent and made the whole process easy and stress free. Would recommend to any Tenant or Landlord looking to Rent a property. 10/10
Athul · 25 October 2023
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat services and they are very helpful
Jack slippers was very helpful, whenever you put a call through to him , he was always ready to help and provide us with good services …. Thank you jack
Thelly · 26 June 2024
Agent replied · 24 October 2024
Hi Thelly Wally, thank you for your kind words about Jack's excellent service. We are delighted to hear that he was able to assist you efficiently. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotVery good experience
Jack from Taylors Lettings was very kind and accommodating with scheduling my viewing. A last minute commitment came up but he kindly offered to do a WhatsApp viewing instead. Communication has been excellent
Lefteris · 18 October 2023
★★★★★ 5/5
GoogleNicole was so so helpful in showing us round our new house at short notice. Great customer service all round!
Brendan · 26 June 2024
★★★★★ 1/5
TrustpilotThis is the most incompetent and…
This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible
Rox · 16 May 2024
★★★★★ 5/5
GoogleGreat service! Nicole Maynard was especially responsive and made the whole process smooth sailing.
Giorgia · 24 September 2024
★★★★★ 5/5
GoogleBoth Lily and Jack are very helpful and professional. This is the second time to let the house with Taylors, and the previous tenants stayed in the house 2 years no trouble. Would recommend Taylors.
Kirby · 26 June 2024
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review and recommendation Kirby! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
Carol · 15 May 2024
★★★★★ 5/5
TrustpilotFantastic service!
The service provided by Taylors Lettings Agents has always been fantastic. All communication is prompt, courteous, friendly and professional. Natalie Meech is a star!
Clara · 1 March 2024
★★★★★ 5/5
GoogleNicole M was very friendly and helpful throughout the whole experience. Always kept me up to date and fast to respond when I had any queries! Made the process extremely easy!
Daisie-Mae · 26 July 2024
Agent replied · 24 October 2024
Thank you for your glowing 5* review Daisie-Mae. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently used Taylors to move into our new house. Nicole Maynard dealt with everything for us, she was really helpful and made sure we knew what was happening along the way. I would recommend Taylors and Nicole.
Amy · 28 January 2024
Agent replied · 24 October 2024
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe got a best service and very helpful staff
Jack slippers is very helpful while find my new flat . Jack gave all the information and helpful . I’m very appreciative for that .
Janki · 27 April 2024
Agent replied · 24 October 2024
Thanks for your great 5* review Janki Patel. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould highly recommend Taylors Downend. We are using their services to manage the rental of our property and they’ve been great. Nicole and Lily have assisted us at every step, both being professional, thorough, and offering amazing customer service.
Marie · 29 December 2023
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience with taylors was a beautiful one, All the staffs that attended to me was nice especially Mr Jack, he was nice and helpful..if there's anything above 5 star, that's what they deserve.
Yvonne · 28 March 2024
Agent replied · 24 October 2024
Yvonne Nzewuba thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was great working with Georgia for the sale of my property. She helped meet a tight closing date I needed. I really appreciate the hard work and would recommend for future home sales.
Ashley · 28 March 2024
Agent replied · 24 October 2024
Many thanks Ashley Mckenna for your brilliant recommendation and 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI recently visited TAYLORS SALES AND…
I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.
Armand · 13 April 2023
★★★★★ 1/5
TrustpilotUseless
I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!
Tim · 25 February 2023
★★★★★ 5/5
GoogleVery pleased with the service provided to us on a continuous basis. Nicola and Lilly are very helpful and thoughtful. Thank you for everything
Yulia · 25 August 2024
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review Yulia. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
