5/5
TrustpilotTara Darling Always Helps
Tara Darling has always been very supportive and sympathetic with a balanced approach to issues that may arise in property matters.Highly recommend the agency with special thanks to Tara.
Trusted Agent profile · Downend
Andrews Downend reviews
★★★★★
2,117 reviews across 3 platforms
12 Badminton Road, Downend, Bristol, BS16 6BQ, BS16 6BQ
Part of Andrews, see every office.
Andrews's office in Downend, at 12 Badminton Road, is rated 4.9 out of 5 across 2,117 reviews on three platforms, including 252 Google reviews rated 4.8.
Reviews
Every review we hold for the Downend office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFirst time using Andrew's
First time using Andrew's. Shamiya and Molly have been extremely helpful. I trust they will do the best they can. Great team 😊
Agent replied · 29 October 2024
Thank you for your kind words! We're thrilled to hear that Shamiya and Molly were able to assist you. We appreciate your trust in our team! 😊
5/5
TrustpilotHarpindar - Downend Branch
Harpindar at the Downend branch was a great first experience of using Andrew’s. She was very polite, talkative & very helpful throughout our process! Thank you again Harpindar :)
5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
5/5
TrustpilotI found Shannon Bird at Downend Branch…
I found Shannon Bird at Downend Branch was extremely helpful and pleased with the work she did for me.
5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Agent replied · 29 October 2024
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Agent replied · 29 October 2024
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
5/5
GoogleHello, I really like how the estate agent Paulina works, she is helpful when we ask questions and not pushy at all . Instead she lets us take our time when viewing and is there when we need her for questions and suggestions. We like her approach. Thanks
Agent replied · 12 November 2024
Hi marie stoner, thanks so much for leaving Paulina a 5 star review!
5/5
GoogleWe viewed a property with Nick from Andrews Downend and it was quite a refreshing change from the estate agents we had previous viewings with. He was knowledgeable, answered all our questions and made a point of "selling" the property, as we viewed it, by making suggestions as to what could be done in some of the rooms etc. He really took the time to speak to us and even followed up with a call the following day. Doesn't happen very often at all, these days!
5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
Agent replied · 29 October 2024
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
5/5
TrustpilotProperty Manager
We are now dealing with a new property manager, Louise and she has pulled out all the stops to organise and manage some complicated landlord/tenant/building fabric issues.
Agent replied · 29 October 2024
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
5/5
TrustpilotKatie Maggs was a brilliant help in the…
Katie Maggs was a brilliant help in the process of buying a property in Bristol. She was professional, friendly and very efficient in getting what we needed in order to exchange and complete.
5/5
TrustpilotThe people I dealt with were professional and friendly.
The people I dealt with (James and Janine) were very professional, efficient, focussed and friendly. Their communication was very good and they kept me updated on all aspects of the sale process at all times.
Agent replied · 29 October 2024
Hi Martin, brilliant to see James and Janine have been on hand to help you through the sale of your home and updated you at all times. Thank you for the five stars and all the best, Laura.
1/5
TrustpilotSold an unsafe flat
After signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
Agent replied · 29 October 2024
Joseph, I'm sorry to hear about your experience. I would happily look into this further if you are able to provide a little more detail. My email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup CEO
5/5
GoogleWe had a great experience when dealing with Andrews. We found lizzie to be very friendly, informative and professional. She was quick to give us updates on any progress and gave us great advice throughout.
Agent replied · 12 November 2024
Hi stephanie Lewis, thank you for your feedback. We’re so pleased that we were able to find the right solution for your particular situation.
1/5
TrustpilotLeasehold Incompetence
Incompetence of the highest level.Staff turnover is shocking which says it all.Be prepared to go into legal battle over negligence to get them to do anything.Do not buy a leasehold property if managed by Andrews.
Agent replied · 29 October 2024
Thank you for your review of Andrews Leasehold Management. I am sorry to hear that your experience has been poor. We did have some issues with our leasehold business historically and the new leadership team has been working hard since October 2022 to address these issues. I am satisfied that improvements have been made although conscious it takes time and that may not be your experience.If you were to email me at choward@andrewsonline.co.uk I would gladly review your experience and respond in full.Kind regards,Carl HowardGroup Chief executive
5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
5/5
TrustpilotGreat
Took the time to show the property properly, not rushed through. Was able to answer questions I had. Polite and professional!
Agent replied · 29 October 2024
Thank you, Stacey! We're thrilled to hear you had a positive experience. Our team strives to provide thorough and professional service. We appreciate your feedback!
5/5
TrustpilotGreat Experience with Shannon from the Downend branch
Had a fantastic house tour with Shannon from the Downend branch. Her enthusiasm and professionalism stood out. She was knowledgeable and answered all our questions with a great attitude. Highly recommend her service!-Caleb
Agent replied · 29 October 2024
Hi Caleb, thank you for the review, we know Shannon works really hard to deliver a brilliant service to our customers, great to see you've had that experience too! Thanks again, Rhys
5/5
TrustpilotShamiya helped us view a house her…
Shamiya helped us view a house her communication was so professional and had all the answers to the questions we had
Agent replied · 29 October 2024
Thank you, Mihaela! We're thrilled to hear that Shamiya provided you with professional and knowledgeable service. We appreciate your feedback!
5/5
TrustpilotMy experience was great
My experience was great, the Andrews Property Group Agents, especially Sameer Jamani, who helped us find the best option to find a home, were very efficient and professional.
1/5
TrustpilotMassive price increase.
I am a landlord that had links with Andrews for over 16 years. I just required a simple renewal/extention of an existing tenant contract (AST) with no change of tenants. Andrews increased the price of this by a staggering 360% in 2022 compared to 2021. Unjustified and greedy.
Agent replied · 29 October 2024
Scott, thank you for your review. I am sorry about your experience and that it has taken me until now to reply. I took over as CEO for Andrews in October 2022 and have made customer experience one of our key priorities. Our aim is to become the Most Trusted and Admired in our sector. I appreciate that is of cold comfort given your experience although would hope that perhaps in tim you may be willing to give us a 2nd chance.Carl HowardGroup Chief Executive
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Andrews Downend won ESTAS awards in one year, most recently 2019.
ESTAS winner in one year: 2019.
ESTAS awards by year, 2019
2019 1 Best in County ESTAS 2019 winners
- Best in County (1)ESTAS 2019
- Bristol: Lettings (Tenants)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Andrews Downend
Has Andrews won any awards?
Yes. Andrews Downend won Best in County (Bristol) at the ESTAS 2019 awards.
