Trusted Agent profile · Downend
★★★★★
2,116 reviews across 3 platforms
12 Badminton Road, Downend, Bristol, BS16 6BQ, BS16 6BQ
Part of Andrews, see every office.
Andrews's office in Downend, at 12 Badminton Road, is rated 4.9 out of 5 across 2,116 reviews on three platforms, including 252 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Andrews Downend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Downend.
Every review we hold for the Downend office, from every platform, shown as written. First names only.
5/5
TrustpilotIt was one of the best experience with…
It was one of the best experience with Harpindar at the Downend branch, very professional.
Dear Vladislav Toma, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at our Downend branch. Your satisfaction is our priority, and we’re delighted to have helped you find a new home. Best regards, Andrews Head Office
5/5
GoogleI would recommend these guys to anyone, fantastic professional service and I could not thank them enough for helping me with my sale. Calm, reassuring, helpful and incredibly understanding even when things got tough and providing regular updates helps to keep your mind at ease. Nick, Elliot and the rest of the team are absolute superstars - thank you so much guys, we are forever grateful!
Thank you, Luke! We're thrilled to hear about your positive experience with Nick, Elliot, and the team. Your kind words mean a lot to us, and we're grateful for your recommendation. If you need anything in the future, we're here to help! Best wishes , Lisa
5/5
TrustpilotGreat customer care
The Andrews Bedminster team were excellent from start to finish. Robbie Powers and Lisa Bird-Parsons were the perfect tag team. Both provided expert and balanced advice throughout the process. They were approachable, communicative and reliable.
Thank you, Sam & Nina! We're thrilled to hear that Robbie and Lisa provided excellent service. Your kind words about their expertise and reliability mean a lot to us.
5/5
TrustpilotHighly recommended - Andrews Downend
We were dealing with Shanon in Andrrews - Downend since last year and she was so supportive and kind throughout the way. We decided to go ahead with Andrews for our next house as well becuase of the service Shanon and the team has offered.
Thank you for the five star review. Great to see that Shannon has been on hand to help you with finding your next home. Thanks, Rhys
5/5
TrustpilotDenise walters is my property manager…(Andrews letting ) Based at the clifton branch in Bristol.l
Denise walters is my property manager who works for Andrews letting Agents.
Dear Mr Kimmins, Thank you for your wonderful feedback about Denise. We're thrilled to hear about your positive experience with her professionalism and dedication. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
5/5
GoogleService was good. Quick response
Hi Chengcheng, thank you for your wonderful feedback! We're thrilled to hear you were pleased with our quick response and service. Your satisfaction is our priority. Looking forward to assisting you again in the future! Best wishes , Lisa
5/5
TrustpilotPleasant experience
We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.
Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleWe were very happy renting our property through Andrews Downend - Beth walked us through the process from start to finish and made sure everything was in place. Marketing of the property was done to a high standard around our schedule and arrangement of tenants was hassle free. Beth has been very approachable about any queries we have had. So far we have been very happy with the service.
Good afternoon Jonathan Cutting, we’re so glad to hear that you had a smooth experience from start to finish.
5/5
TrustpilotShamiya from the Downend Branch
We were shown around a rental property by Shamiya. The property was not what we wanted in the end but Shamiya was excellent. She listened and smiled and was just professional. Thank You Shamiya.
Thank you Andrew for your kind words about Shamiya. We're delighted to hear she provided excellent service. We'll be sure to pass on your appreciation to her.
5/5
TrustpilotGreat service from Bear Flat
Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!
Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.
5/5
TrustpilotAndrew’s are great, Maria too!
Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.
Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!
5/5
TrustpilotIt was quite an interesting experience.
Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.
5/5
TrustpilotSale of property
Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.
Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys
5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
5/5
TrustpilotI would like to thank Brian Barnsby and…
I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.
We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys
5/5
GoogleI had a viewing last week with Andrews.Agent was Shanon(Downend Branch) as i can remember , it was lovely and she was so kind towards us eventhough we were minutes later. I really hope that they will help us till we find a suitable accomodation. Definitely recommend Andrews.
Good morning Nadeera Madhuwanthi (CANDLEENA), thank you for your review. I’m happy to hear that we provided a great experience for your move in Bristol.
5/5
TrustpilotGood customer service
Good customer service , understanding , responding the phone calls and messages
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
5/5
TrustpilotIssy was helpful at the showing
Issy was waiting at the rental house for us when we arrived. She was helpful and kind during our visit and told us a bit about the services Andrew’s offers.
Thank you, Christina! We're thrilled to hear that Issy made your visit pleasant and informative. We appreciate your kind words and look forward to serving you again. Best Wishes , Lisa
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
5/5
GoogleOur experience with Andrews Downend has been a positive one, from the moment I met Nick Woore he gave me confidence in the team. They have been very helpful in the process so far and have given me peace of mind. We look forward to completion.
Good morning Geraldine Salahi-ali, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
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Tell us what you need and we'll put you in touch. Andrews Downend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Downend.
