Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe whole process was completed within…
The whole process was completed within less than a month from initial contact to tenant moving in and the Andrews team was very responsive, knowledgeable and helpful. Special thanks to Georgina and Steph for their professionalism throughout.
Virginia · 2 April 2024
Agent replied · 29 October 2024
Hi Virginia, thank you for the five star review. Great to see that Gina & Steph were able to help you each step of the way. We hope you are settled into your new home! Thanks again, we know they will both really appreciate seeing your feedback, Rhys
★★★★★ 5/5
TrustpilotAndrews have looked after my property…
Andrews have looked after my property for number of years now and have always provided me with a peace of mind . Issues have been dealt swiftly ,professionally and effectively. They have provided guidance and have managed the property with upmost assistance.Over the last few years , Sarah ( Kingsbury’s branch ) has been a star and has done amazing work and has pulled many magic tricks , for that ,I thank her for her hard work .
Dani · 8 August 2024
Agent replied · 29 October 2024
Thank you, Dani. It's great to hear that your experience of working with Andrews brings you peace of mind. Thanks for your kind words about our team and especially Sarah. I'll pass it on to her.
★★★★★ 5/5
TrustpilotJames was really helpful and made the…
James was really helpful and made the whole process very easy, really quick to respond to messages and queries, would recommend Andrews highly to friends and family, have had much less enjoyable experiences through some of bristols other estate agents!
Fen · 30 January 2024
Agent replied · 29 October 2024
Hi Fen, thank you for the review, amazing to see that James was on hand to help you each step of the way, thank you for sharing your experience with us and we are so pleased it was such an enjoyable one. Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent support to help us become…
Excellent support to help us become first time landlords. Friendly, positive and knowledgeable. Very good communication and very thorough. Fully recommend.
Donna · 2 May 2026
Agent replied · 23 May 2026
Dear Donna ,
Thank you for your wonderful review! We're thrilled to hear that our support helped you become first-time landlords. Your kind words about our communication and thoroughness mean a lot. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa
★★★★★ 4/5
TrustpilotNick and team at Downend
Nick and team at Downend Many thanks for your quick and efficient sale of my house in BS15. I was so anxious but you managed the situation very well, I still can't believe it's sold!Wishing you all happy New Year.T Richards
Teresa · 4 January 2024
Agent replied · 29 October 2024
Hi Teresa, thanks for the review, great to see that Nick and the team at Downend have been on hand to help you achieve your sale. We know that any move can be nervy and stressful but brilliant to see the team were on hand to put you at ease. Thanks, Rhys.
★★★★★ 5/5
TrustpilotGreat experience with Andrews Property…
Great experience with Andrews Property at Downend, who are all helpful and efficient. Special thanks to Shamiya, who answered all questions during viewings and was very friendly and professional.
Brittany · 19 August 2024
Agent replied · 29 October 2024
Thank you, Brittany. We're very happy to hear about your positive experience with our team in Downend. Shamiya will be delighted to hear your kind words.
★★★★★ 5/5
TrustpilotBeen in touch with Andrews over the…
Been in touch with Andrews over the last few days. I dealt with Shamiya, who was brilliant. Very helpful on the phone and in person, nothing was to much trouble. Would recommend.
Dan · 27 June 2024
Agent replied · 29 October 2024
Hi Dan, thank you for sharing your experience with us. Brilliant to see that Shamiya was helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotOutstanding service and support
Wow, we just had our first viewing with Andrews and they have made it so easy and comfortable. Issy at the Downend branch was as polite as she was efficient. We literally were viewing the property in under an hour! She answered all of questions about the application process so clearly and confidently we were already feeling assured before we arrived. Her colleague Shamiya greeted us with such a welcoming we were already beginning to feel at home. She highlighted the property's strengths and answered our questions honestly and directly. Both knew the area well and were able to give helpful insights. Well Done to Issy & Shamiya at Andrews Downend Branch!
John · 25 June 2024
Agent replied · 29 October 2024
Hi John, thank you for taking the time to share your experience with us. Brilliant to see that every step of your way you felt at ease and had great support from the team. We know that both Issy & Shamiya will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotIt took 8 months to sell our house and…
It took 8 months to sell our house and Andrews supported us through the process. They worked hard to find us many viewers and communicated well to feedback and work on next steps.
Cathryn · 20 January 2026
Agent replied · 22 January 2026
Dear Cathryn,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our Winterbourne team. Beth, Matt, and Philip are delighted to have assisted you. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAndrews estate agents are more than…
Andrews estate agents are more than gatekeepers of property transactions; they are the navigators of life’s most pivotal moments. Mark has worked above and beyond in supporting our house sale, they were critical in steering us through significant life changes, a responsibility that demands trust and credibility. Mark had understanding and empathy for my mother needing to sell her home and took this through to the end of the deal. Our stress was exceeding an unhealthy point and Andrews were able to take this down for us by working, advising and organising all we needed for a quick house sell. Thank you.
Janet · 23 June 2024
Agent replied · 29 October 2024
Hi Janet, thank you for the review and sharing your experience. It's fanastic to see that Mark has been so helpful to you in what was understandably a stressful time. We know Mark works incredibly hard to esnure everyone is keep up to date and communicated with throughout any dealings with Andrews, we know he will really appreciate your kind feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotBrian was an amazing person to have on…
Brian was an amazing person to have on our team. Extremely experienced and professional. Always kept in contact nothing was to much trouble. If I ever needed an agent again Brian would be my first port of call.
Lynsey · 26 February 2024
Agent replied · 29 October 2024
Hi Lynsey, we appreciate you taking the time to leave us a five star review. Fantastic to see that Brian was on hand to help you each step of your property journey, we know he will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
GoogleRecently bought a house listed by Andrews. Their service was great very friendly and always available. Elliot is a great asset to the team :)
Roberts95Jack · 15 October 2024
Agent replied · 12 November 2024
Thank you for your feedback. We're really happy to hear you had a great experience with our team and Elliot in particular. Enjoy your new home!
★★★★★ 5/5
TrustpilotFantastic property manager Andrews
Sarah has been a fantastic property manager over a number of years for Andrews. Initially, when I decided to rent out my UK property, I wanted a single point of contact for all queries ranging from rental payments to repairs and contracts. Sarah has performed this role exceptionally well. The recent communication between myself and the tenant, requesting permission to redecorate is a classic example where she simply facilitates a timely conversation with the tenant. Simple? It should be but it is not always the case with many serivce companies where trying to get a quick answer is often difficult and bureaucratic. This is the importance of dedicated professional property managers. Thanks for the great customer service.
Anthony · 24 June 2023
★★★★★ 5/5
TrustpilotAndrews have been wonderful partners…
Andrews have been wonderful partners for us for more than 15 years. Always responsive and professional. Michelle Smethurst has been a great person to work with - couldn’t ask for more.
Jeremy · 4 July 2024
Agent replied · 29 October 2024
Hi Jeremy, thank you for the five star review and your continued trust over the years to deliver a brilliant service. Amazing to see Michelle has been such a help to you over the years. Thanks again, Rhys
★★★★★ 5/5
TrustpilotLouise Gonella has been a very helpful…
Louise Gonella has been a very helpful and professional person her knowledge of the estate was second to none would recommend her and Andrews.
Diane · 26 October 2024
Agent replied · 29 October 2024
Thank you, Diane! We're really happy to hear that Louise provided you with excellent service. Your recommendation means a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotI have been with Andrews for a couple…
I have been with Andrews for a couple of years now and I am still very impressed and amazed how they provide excellent services to their tenants, customers and clients. Anything from a little inquiry to biggest repair concerns, they always are on top of it and make sure they are addressed as soon as possible. Very efficient. Im always sending an email to Michelle and she has always been so responsive and accomodating. 100 stars for them!!
Carmelle · 19 July 2024
Agent replied · 29 October 2024
Hi Carmelle, we know that Michelle and the team will really appreciate seeing your kind feedback. Thanks again.
★★★★★ 5/5
TrustpilotFabulous estate agents
We are absolutely delighted to have chosen to go with Andrews to sell our property, Stan and his team cannot be recommended enough they have always been polite, punctual and very professional and oh so extremely helpful considering we had a few hiccups along the way with buyers and solicitors. We thank you all so very much for your hard work. And although we have no intention of moving again, but if we did I’m sad we would not be able to use Stan and his team as we are moving out of the area.
Jacqui · 11 June 2023
★★★★★ 5/5
GoogleThe team at Andrews, Downend particularly Billy and Katrina have been brilliant! We are in the process of buying a property with them, they to date are making a stressful process as easy as it can be. They’re responsive, informative and nothing has been too much trouble. We are so pleased with the service being provided and grateful for their support.PositiveResponsiveness, Professionalism
Ashleigh · 13 November 2021
Agent replied · 12 November 2024
Good afternoon Ashleigh Richards, thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole process and we are always on hand to help.
★★★★★ 4/5
TrustpilotSammi made things happen and a great experience great
Sammi made the experience great! Attentive and speedy. He worked closely with his manager, Julie, to get my more challenging questions answered. A great team and a high recommend.
Oxfordkiwi · 1 August 2024
Agent replied · 29 October 2024
Thank you, Oxfordkiwi! It's great to hear that Sammi and Julie provided you with excellent service. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotConsistently efficient and professional
Andrews have been managing my property for 30 years and I've never had a problem.Sarah has been my main contact for several years now and I've always found her helpful reliable and friendly.
Fraser · 21 May 2024
Agent replied · 29 October 2024
Hi Fraser, thank you for the review and thank you for continuing to trust us with your property needs over the last 30 years. It's also brilliant to see that Sarah has always been on hand to assist you whenever required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotAndrews Downend Bristol
What an amazing team at Andrews Downend Bristol a massive thank you to Shannon Bird for going above and beyond to help me and my family secure a rental property in a time of crisis highly recommend fantastic.
Jamie · 10 February 2024
Agent replied · 29 October 2024
Hi Jamie, thank you for the feedback, we are so pleased that Shannon and the team at Downend have been on hand to help you and your family. Brilliant to see that you've found your new home and we hope you are settled in nicely. Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent Team-Looking Forward to achieve my dream house
I would like to express my gratitude to the Andrews Property Management team for their exceptional assistance in helping us find a house over the past 2-3 weeks. In particular, Shamiya ,Molly and shannon have provided outstanding support throughout the process, ensuring that our requirements were met in finding the perfect property. Their dedication and professionalism have made our experience truly remarkable. Thank you to the entire team at Andrews Property Management for their outstanding service.
Sini · 14 August 2024
Agent replied · 29 October 2024
Thank you, Sini! We're thrilled to hear about your positive experience with Shamiya, Molly, and Shannon. Your kind words mean a lot to us.
★★★★★ 5/5
TrustpilotPurchased through Andrews
Purchased through Andrews. Nancy Henley was brilliant. Excellent communication….always returned calls. Kept on top of things and regularly updated us with progress. Easy to talk to and very helpful. On occasions I spoke to other branch colleagues who were equally helpful.
Mrs · 27 November 2023
Agent replied · 29 October 2024
Hi Helen, we really appreciate you taking the time to leave a review for the team in Horley, with particular mention to Nancy, she works incredibly hard for all her customers so we know she will appreciate your fantastic feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews Estate Agent
Andrews at Bear Flat assisted us with the recent sale of our house and we absolutely would recommend them as an agent. Their communication and attention to detail is fantastic - and they are all so personable, approachable and friendly.We were looked after by Hamza and Emily and the whole process was smooth and well organised. We would not hesitate to use Andrews again and we are very grateful to their professional yet personable service. Thank you Hamza and Emily!
J · 25 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
