Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleLet an unsafe home which meant we weren't able to move in but informed us 2 days before we were meant to, leaving us homeless and haven't received deposit back let alone any compensation. AVOID.
Seren · 20 March 2024
Agent replied · 21 March 2024
Hi Seren, thank you for the feedback. Sorry that you felt the need to leave us a one star review. We have taken the time to look into this matter for you and you are correct we delayed your move into the property due to a large leak discovered two days prior to your move, therefore meaning the property became unsafe and as a responsible agent the only sensible option was to regrettably postpone your move.. Since then we have been actively working with your party to find suitable premises for you all. Upon receiving bank details from the lead member of your party (22nd February) we issued the return of your deposit, which we've been notified has been received. Unfortunately it was not safe to move you into a property due to factors beyond our (and the landlords control) and we will continue to work with you in order to help you find your new home where possible.
★★★★★ 5/5
GoogleI am very happy with Andrews. They have managed to schedule a viewing for a property I was really interested in, despite all viewings slot were fully booked! Nadia is very professional, easy to talk to and very understanding! keep up the good work guys :-)
Elisa · 25 May 2021
★★★★★ 5/5
GoogleLisa was amazing. Always so friendly and professional. She’s like a ray of sunshine over south Bristol.
Kevin · 20 March 2024
★★★★★ 5/5
GoogleThank you Lisa for your help in throughout the whole letting process. You’re the best! X
Amber · 20 March 2024
★★★★★ 5/5
GoogleSold my house in February and moved out in September. Thank you Covid! Throughout this time Emma kept me fully informed and was proactive, rather than waiting for me to ask her what was happening. The entire solicitor profession could learn from Emma's example...PositiveResponsiveness, Quality, Professionalism, Value
Michael · 24 October 2020
★★★★★ 5/5
GoogleI could not praise the whole team at Andrews enough for all the support we received whilst buying our first home.
From the beginning, they have been so helpful, there was always someone to talk to when any problems occurred or even if we needed some support with other home related issues.
Emma especially has been an absolute star. We definitely would not have gotten to this point without her. We 100% recommend Andrews and hope we will get to use them in the future for our next home.
Karolina · 23 January 2023
★★★★★ 5/5
GoogleAn amazing team to work with, for the sale of my property. Multiple offers on my house within 2 weeks of it going onto the market. Big thank you to Amber, Rebecca, Nadia and Lisa!
Ellie · 14 June 2022
★★★★★ 5/5
GoogleWe would like to thank Amber and her colleagues for helping us to find and purchase a flat for our nephew in Bedminster.
Amber was really professional and helpful whilst showing us around.
Thank you Andrews.
Nigel · 11 March 2022
★★★★★ 5/5
GoogleCustomer Support Emma Willingham was a fantastic Liason facilitating ease of communication between seller and buyer thruough out the buying process alllowing issues to be resolved quickly through clear communication and timely interventions
Dan · 14 July 2022
★★★★★ 5/5
GoogleVery friendly accommodating (excuse the pun) staff. They were very helpful and worked well on our behalf to ensure our needs were met and that we met the Landlord when we got the keys. Have kept in touch since to see how we are doing. Recommended.
J · 29 July 2019
★★★★★ 5/5
GoogleJust bought my first flat through Andrew’s and they’ve been super helpful and supportive throughout the process, and worked hard to make the process as streamlined as possible. Special thanks to Emma and Nadia for their help!
Sophie · 13 October 2021
★★★★★ 5/5
GoogleOur experience with Andrews has been very good. Emma was extremely attentive and kept close communication all throughout the process. She went out of her way to chase any queries we had.
Sally · 14 June 2022
★★★★★ 5/5
GoogleVery enjoyable viewing and Robbie was very insightful of bristol.
Arlene · 20 March 2024
★★★★★ 5/5
GoogleNadia was very helpful and professional when I called to enquire about a property for sale. She was very helpful. Thank you Nadia hopefully I will be in contact again soon
Lisa · 14 July 2022
★★★★★ 5/5
GoogleJust had a lovely viewing with Bailey! What a kind gentleman ,very helpful and knowledgeable and a pleasure to be around! Thank you so much
Sinead · 20 March 2024
Agent replied · 21 March 2024
Hi Sinead, thank you for sharing your great experience. Brilliant to see that Bailey conducted such a fantastic viewing for you, thanks, Rhys.
★★★★★ 4/5
GoogleAn amazingly positive experience over the last couple of months, with special note of thanks to Lisa.
I am happy to recommend Andrews of southville very highly.
Adi · 12 October 2022
★★★★★ 5/5
GoogleEmma has been so helpful and maintained great communication throughout, always getting back to me quickly and answering all my questions fully. I would definitely recommend the Andrews team to anyone!
Holly · 11 March 2022
★★★★★ 5/5
GoogleHolly was very professional, has an excellent knowledge of the local area and was always quick to respond to queries. Thanks to Holly we had lots of viewings and were able to sell our house quickly.
Kirstie · 6 May 2021
★★★★★ 5/5
GoogleAndrews southville branch have been great. We had multiple offers on our property within the week and I’m confident their advice on advertised price was right. Interaction with all the team has been a pleasure, and I would highly recommend. They arranged all viewings really quickly and I think the approach of 2 viewing days worked really well. Lisa+Colleagues clearly did a great job showing off our house - we felt in safe hands throughout. Definitely recommend.
Sian · 14 June 2022
★★★★★ 5/5
GoogleVery quick turn around from seeing the property to signing the tenancy agreement. Thank you to Nadia for the efficiency and great communication throughout!
Leila · 12 October 2022
★★★★★ 5/5
GoogleEmma has been so helpful and maintained great communication throughout, always getting back to me quickly and answering all my questions fully. I would definitely recommend the Andrews team to anyone!
Holly · 13 October 2021
★★★★★ 5/5
GoogleAmber was so wonderful. Accommodating to our needs and help us with any issues we might have faced while signing up for our tenancy.
Kody · 12 September 2022
★★★★★ 5/5
GoogleThe crew is very professional and responsive. Nadia, Rebecca and Danielle were all extremely helpful during the rent process. I would certainly recommend them.PositiveResponsiveness, Professionalism
Vanessa · 22 June 2022
★★★★★ 5/5
GoogleHave had a great experience with Andrew's so far. Nadia has been our point of contact and has gotten back to us swiftly with any questions we've had. Thanks!
Michael · 13 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
