Wards Dover reviews

★★★★★ 1/5

Trustpilot

NEVER EVER RENT FROM THEM!

WORST estate agent I’ve ever been with, and the most expensive! Only care about money and getting you in the property and then once you’re in, they’re useless. Took a year for them to sort out a plumbing issue that was never resolved, amongst months of waiting for other issues, 2.5 years to sort out rent payment to be a direct debit, as they messed up the set up and never answered the phone when we would try to pay each month, it’s been over a year of me asking about the paint to repaint the property because the paint only comes in industrial sizes, and after having to go directly to the landlord (as wards were ignoring me) and him telling us just to fill the holes and not paint, I’m now being told my deposit will be taken for the work that needs to be done to paint it, AFTER I handed the keys back after contacting them for 4 weeks with no replies until, conveniently, the day after we hand the keys back. When I arrived at the property 3 years ago it was dirty and I had to thoroughly clean it again and after spending 13 hours deep cleaning it upon exit to ensure they can’t get my money somehow (after the awful experiences we’ve had for the last 3 years) they’ve found a way. When I asked to leave the tenancy due to a safety issue which involved the police they wouldn’t let us without extortionate fees, so we had to wait it out whilst I lived in fear to be met with all this crap they’ve now thrown on us. We had a criminal living in the building who was breaking his tenancy agreement and that wasn’t resolved for months, yet I try to get some paint to help out both the landlord and cover ourselves and now we are getting penalised, yet the criminal got away with so much. Their communication is the worst I’ve ever experienced with any company, they’re often rude, the rare nice ones never seem to be the ones who can deal with my queries as it’s a different department, which is a shame because they’re the only ones who seem to know how to do the job. People take over the department with no communication to you. Complaints get pushed from pillar to post to about ten different people and it still doesn’t get resolved or even logged! It’s the first and last time I will ever go near wards again. I’m not the only one who has had issues with the renting side and everyone I know who has been with them complains about their PM team. I’ve always been a good renter, always wanted to do the best job possible to ensure everything is done properly and now I’m still being met with more problems! I cannot wait for it to be over so I can never deal with anyone from wards ever again! Proceed with caution! This is mild compared to the rest!Edit: They are now trying to claim we have done certain damage that was already there and noted on the original inventory! I cannot express how awful and useless this company is. Stress that doesn’t need to occur if only they did their jobs properly.

Michelle · 26 February 2021

★★★★★ 1/5

Trustpilot

Very poor customer service

It is quite a shock to see all the positive experiences buyers and sellers of their properties have had with Wards Estate Agents of Kent. Very disappointingly for us, this was not the case and we would never recommend them. The initial visit from the advisor was positive, he was professional and delivered a good, albeit typical, sales pitch. After choosing Wards, the level of customer service very quickly deteriorated. We were initially provided with the wrong valuation advice which affected our sale price, the agent due to conduct our one and only viewing suddenly wasn’t available half an hour before it was due, we had to film our own video, and even had to remove the ‘for sale’ part from the sign ourselves once the property was sold. Shockingly the extortionate fee Wards received from us was in no way reflective of the service we received and the ultimate disappointment was the rude enquiry we received by phone from one of the advisors two days into being in our new home with no enquiry as to how we were getting on or how we were settling in. Based on our experience, I can only advise any potential buyers and/or sellers of Kent, not to use Wards Estate Agents.

Rachel · 24 February 2021

★★★★★ 5/5

Trustpilot

Lee and the Ashford Branch

We've recently rented a property in Ashford.We dealt with Lee who is a very friendly guy, he made the whole process run very smoothly and was onhand to answer any questions quickly and clearly.

Dean · 17 August 2020

★★★★★ 1/5

Trustpilot

I would not recommend this company

I would not recommend this company. If they don’t like your face they will stop you buying a place. And 2022 there still doing it. They advertise that a place has been sold when it’s not. Branch walderslade Kent Me5. I thought this was illegal but the branch in Kent say that it’s ok to do this. They put a sold sign up but on the right move site it’s clear to see not sold.

Jan · 14 January 2022

★★★★★ 5/5

Trustpilot

Professional and Friendly Service

I highly recommend the lettings team at Wards of Kent. Jack and Matthew are professional, efficient, communicative and friendly. They gave us good advice at every stage of the letting procedure - marketing, finding tenants, preparing the house for tenancy. The team worked quickly and gave feedback at every stage making it their priority to find us good quality and reliable tenants whilst also making sure we fulfilled every aspect of being good landlords. We felt in very safe hands with the lettings team of Wards and would definitely use their services again.

Ginny · 3 February 2021

★★★★★ 5/5

Trustpilot

Excellent Property Letting Agents

I have used Wards of Kent for several years now as my Letting Agents and am pleased with their overall services. Lately post pandemic they appear to have further upped their game and in particular via Kelly Winter and Samuel Willmer the company's communication with clients and professionalism in general are at a new high. Long may it remain at that level.

Trevor · 6 June 2023

★★★★★ 5/5

Trustpilot

A big thank you to the Hythe Kent team

A big thank you to the Hythe Kent team, big and little Mark, Darren and Jodi, they all went the extra mile EVERY time without fail.Each and every member of this team are fantastic, do not hesitate to contact this branch of wards. Sounds corny but so trueThanks guys, you found us the perfect home and were so patient and understanding, nothing was too much trouble.Thank you for listening and acting on our worries and concerns, you kept us informed EVERY step of the way ,the long phone calls, even though you must have been fed up with us!We highly recommend, see you at the end of our ten year plan!The Daniels, Dymchurch.

Caz · 28 January 2021

★★★★★ 4/5

Trustpilot

Extremely pleased with service

Overall very happy with the service provided especially Dan, Holly and Sarah in the King Street Office who were extremely helpful, friendly and amiable in difficult circumstances. They returned phone calls when requested.

Linda · 31 October 2020

★★★★★ 5/5

Trustpilot

Better than "Great"

Thanks a lot Wards and team, (esp Oliver Vincent) My house sale exchanged contracts yesterday, thanks to you guys. I am grateful because this was a long process, due to some issues earlier in the year from my end. You guys stuck with me, while I sorted them (you helped me sort them) then after approx a year, we were back on track, and you worked your socks off, and sold it quickly. Thank you so much. You took away lots of pain and work from me, and acted professionally and quickly. Great values I saw, "teamwork", "personal commitment" & "in the detail" in all the guys I interacted with.

Peter · 27 January 2021

★★★★★ 5/5

Trustpilot

Wards Barnehurst - amazing!

Geoff and James at Barnehurst branch have been amazing - they’ve gone over and above to help us get started on buying our bungalow, explaining everything as we go and making sure we were kept updated. It’s been a super quick and smooth process - we’re not there yet but it’s been great so far! Glenda

Claire · 8 November 2023

★★★★★ 1/5

Trustpilot

I do not recommend

I do not recommend. I was promised things would be done before I moved into one of there properties but was not done. I took photos before I moved in just incase.Viewing the house, a bedroom upstairs had a cracked window and the front door was wooden and not secure. I was advised they would change wooden door to a new door.On viewing the house, the landlord had left 2 sets of bunk beds and a double bed and mattress which was brand new. I was told I can put them in the loft (the loft hole was tiny) and I was not strong enough to get the beds up there if I tried or she said I can use them. I lived here just under a year and I had to receive help through domestic abuse company. I explained to the letting agent that I've been told to move into emergency accommodation straight away with my children. I was told the emergency accommodation was private because so I wouldn't be able to be found.The agent told me that it's fine if I have to go into emergency accommodation but the tenancy does state I have to give a months notice so the first months rent would cover this. So I wouldn't be able to end contract early and receive the money to help me start over.After the months notice was up, they checked the property and the landlord said I owed thousands on the house because of the state I left it in. I was told all the carpets needed cleaning, mattress needed deep cleaning, every room in the house needs painting and the garden needs a large rubbish clearance. I do admit, I did leave loads of items in the garden, but I wasn't able to afford to have it all removed. I did also leave a new large trampoline that I brought new for my children on Christmas day.I was very shocked the landlord wanted the carpets cleaned and mattresses.The carpets were brown and very old throughout the house when I moved in but I did carpet clean them with a machine throughout living there. I pained the front room grey and one wall had grey glitter. The landlord come round a couple of times to view things I had complained about on the house, she said she couldn't afford to do things at the moment and told me to wait, keeped asking me if i liked the house and she told me she liked how I painted the front room.Yet she wanted to charge me £500 to get each room painted when I left.For half a year my children want able to go into the garden because the landlord had put loads of stones from the beach into the garden, so it would of cut my children's feet open. At first she said she didn't want this removed, 6 months after she agreed to bag them up and store them in the garden.She took me to a carpet shop to buy fake green grass for the garden the company come round to measure but nothing was ever done.I told the letting agent that the carpets were not in great condition when I moved in but they advised me I'm lucky the landlord is not starting court proceedings.I was very unhappy with the service and support I had received from the letting agents and the landlord. The house was discusting before I moved in and she tried to charge me to re-do her whole house.They keeped all the deposit.I'm writing this 3 years after because I don't agree with how the handle my situation considering a fled domestic violence.

Paige · 21 January 2021

★★★★★ 5/5

Trustpilot

Wards sold our property within 24…

Wards sold our property within 24 hours, in order for us to purchase our new home. The process was quite stressful due to small legality with our current home that went on far to long in the hands of our solicitor. However it all ended happily and we move this Friday 22nd January. Towards the end of the process both Jon Carroll and Chloe Meadows came to the fore and helped resolve the issue. I absolutely recommend Wards and their wonderful team. The support, compassion and understanding was second to none. I can’t praise them enough. I will certainly recommend them without a doubt. Thank you from the bottom of our hearts. Danny and Sharon Climpson.

Sharon · 15 January 2021

★★★★★ 5/5

Trustpilot

Luke and his team found a tenant within…

Luke and his team found a tenant within two days. They use a neat system that allows all the documents to be signed & managed online which is great for me as I hate paperwork.

Brian · 27 February 2020

★★★★★ 5/5

Trustpilot

Kate Funnell was the agent assigned to…

Kate Funnell was the agent assigned to our sale. We found her very focused, determined and persistent. A buyer was found and the transaction proceeded without hiccup or stress.

Tim · 26 August 2021

★★★★★ 5/5

Trustpilot

1st class service

1st class service - very helpful team. Much appreciated.Thoroughly recommended Many thanks

Robin · 21 July 2023

★★★★★ 5/5

Trustpilot

Excellent service from day one, New Ash Green branch

We cannot recommend the staff at Wards in New Ash Green enough. From the very first visit by Jade to value the house and talk us through the moving process (which we last did 20 years ago...) to the after-sales care by Shelley, nothing was too much trouble and their attention and service were absolutely outstanding.Despite buying a house 200 miles away from our area, trying to move during the pandemic, and having a very long chain to contend with, Jade and Shelley definitely helped to reduce the stress. In particular, they were instrumental in keeping the communication lines open throughout the chain and chasing solicitors etc on our behalf.Don't bother with any other estate agents, go with Wards!

Freshie69 · 23 December 2020

★★★★★ 5/5

Trustpilot

James Rixon

It is with great sadness that I have had to take my property of the market for now due to illness, Dan the manager came to value my house, he was brilliant, very friendly, then I had Dani and Kris come to do the video of the house, again they were chatty and a pleasure to meet, once I started getting viewings coming in I then was dealing with a lovely young man named James, after meeting him only a couple of times it was like I had known him for years, I want to Adopt him, he is a breath of fresh air, I wouldn’t sale my house with any other estate agents, I feel that Wards in Ramsgate have been so thoughtful in more was than one.

Sandra · 15 December 2020

★★★★★ 5/5

Trustpilot

First-Time Renting - Great Support!

Tessa worked with us to secure our first tenancy in a property that we love. She was consistently available to support us and there was no problem too big or too silly - she was always happy and enthusiastic to help. I would thoroughly recommend her to any friends looking to secure a property through Wards and certainly would like to work with her again in the future.

Cameron · 31 October 2022

★★★★★ 5/5

Trustpilot

Very Pleased

I dealt primarily with Richard Toombs, he was efficent, prompt and very friendly. When he came round to have the consolutation, he was honest, reassuring and knew exactly what he was talking about, he had all the paperwork and information I could have possibly wanted. He was also very willing and able to jump through the legal hoops with me in selling the house for a deceased family member. Calum and Nikki, were also extremely helpful and were excellent at keeping me informed with emails and phone calls, I felt as though I was included in every step of the process, which was very much appreciated. I just want to say a massive thank you to everyone at the larkfield wards, I am very grateful for all your help and services, especially during the pandemic time where you still kept on trying.

Elizabeth · 12 December 2020

★★★★★ 5/5

Trustpilot

Although not a direct client of Wards…

Although not a direct client of Wards at New Romney, further in the chain, the team have been extremely helpful and understanding throughout the house purchase process. I would highly recommend their services to any potential client going forward..

D · 23 September 2024

★★★★★ 1/5

Trustpilot

Very poor service

Very poor service. Our home was on the market and without checking the buyers credentials the buyer withdrew. It was by luck a passer by explained Wards would not allow them to view our property as it was under offer. I explained I or Wards had not seen any evidence of their finances and allowed them to view our property. Fortunately they put in a higher offer and my original offer withdrew. I did all the leg work and Wards did nothing, except put a for sale up. My husband took the video of our home which should have been done by Wards. I will never use Wards again, they are over priced and unwilling to recognise when they could have effected our chain. We would have been better of using Purple Bricks as we did all the work.

Harveena · 14 November 2020

★★★★★ 1/5

Trustpilot

A very stressful and disappointing experience

We have used Wards at least 3 times before and would have recommended them. Sadly we cannot on this occasion. We were advised that our buyers were cash but this was not the case. The first we knew that there was an equity transfer was when we received a call from their lender for a survey. We also were advised by our buyers that when the due diligence was carried out initially Wards were aware of this equity transfer. This information was not communicated to us. This added another set of Solicitors who were very difficult to satisfy. Both ourselves and our buyers undertook obtaining documents from councils, insurance companies and chasing information on the chain below in order to bring success. In our opinion you pay a substantial amount to Estate Agents compared to your Solicitor who has all the work and hassle.

Patricia · 9 November 2020

★★★★★ 5/5

Trustpilot

Excelent team

Many Thanks to Laura, Tony, Alex, the team are really professional with their work, they are very friendly, good communicating, absolutely a pleasure to work with. I’d highly recommend them.

Yong · 15 April 2021

★★★★★ 5/5

Google

Good service! Many thanks to Ollie and especially to Jodi who went above and beyond and worked tirelessly to get us to exchange. You want these people on your sales team!PositiveQuality, Professionalism

Lydia · 25 October 2020