Wards Dover reviews

★★★★★ 5/5

Trustpilot

Monika was incredibly helpful

Monika was incredibly helpful she was patient and knowledgeable. She had excellent advice and really listened to what we was looking for. She went above and beyond and found a property for us at a different wards branch that ticked all the boxes. I had a bad opinion of wards until meeting her and she change my opinion, so much so that she actually gained additional bussiness as i advised a family member to use wards to sell his property.

Kezmarie · 28 August 2026

★★★★★ 5/5

Trustpilot

Professional with Excellent Communication

Recently purchased a period property through Wards of Ramsgate. The service I received was excellent, the staff were professional and friendly. Communication was first rate, even if I had to leave a message it was always acted on and Amanda Robinson (not in the Ramsgate office) would follow through with a call and speedy assistance. A shout out to James from the Ramsgate branch, he was an absolute super star! So helpful and accommodating, very professional with great communication skills. This was so appreciated as I was moving to a completely new county and area.

Elle · 21 August 2026

★★★★★ 5/5

Trustpilot

I have been renting a property from…Wards Lettings of Kent

I have been renting a property from Wards Lettings for the last 3 and a half years. They are diligent and obliging along with being so professional, in so many ways. I highly recommend them. Over these years, whenever I've had to make telephone calls, the person I've spoken to has been kind, charming and listens, responding in a friendly, satisfying manner. I enjoy speaking to Emmet when I pay my rent, via telephone. Also Will. The staff I've met, in person, including, Tammy and Laura has been a pleasure, both of whom, have treated me in a friendly, caring & personable manner. Sadly, I have to re-locate, due to commute distance. Finally....such a huge mention of respect to Billy Flynn...this Man has showed me such respect, he listens, reacts in an amiable, friendly manner, so rare these days. Billy is such a warm-hearted Gentleman...."Nuff Respect" Sir. I had a problem.. never have I experienced such a compassionate response in a business capacity. He listens and responds so reassuringly. I haven't met him, in person, however, that's how it feels via telephone. Billy is a fantastic ambassador for Wards Of Kent. I truly wish His career prospers. Warmest Regards, Billy and Wards. Paul Vincent Boyle

Paul · 14 August 2026

★★★★★ 5/5

Trustpilot

It’s been a journey

It’s been a journey! Gary had been very supportive of seeing this process through which has been a long one, couple of times wanted to take it off the market but persuaded me to keep it on! Hannah and Jenny have both been fabulous for generating bookings during the viewings period. A thanks to Luke as well. Kim fantastic with the STC period helping with the complicated process of keeping everyone updated with progress and any information/ issues that occurred!

Consumer · 1 August 2026

★★★★★ 5/5

Trustpilot

Gaby Ervine

Gaby Ervine was so helpful and put us at ease immediately, taking a lot of stress out of the process. She gave us great advice and has kept us updated with pretty much bespoke properties as and when they have come on the market. We’ve been dealing with three estate agents recently and, while they’ve all been great, Gaby at Ward's was the rep who made us feel most at home and really treated us like people and not just customers.

Sam · 3 June 2026

★★★★★ 5/5

Trustpilot

We recently purchased our new home…

We recently purchased our new home through wards. We really can’t thank them enough for their hard work and dedication. They kept us updated they chased for updates and information about the chain and pushed to get it across the line. They really do try their best to get the best outcome across the whole chain and made us feel more comfortable when we felt things were going quiet. Big shout out to Chloe Yas Lewis and Debbie. What a team they are and what lovely people they are too. Always happy and communicative no matter how many time you call and chase and ask for updates really l made the process smoother and easier for what is a very stressful time.

Thomas · 17 May 2026

★★★★★ 5/5

Google

Excellent experience with this estate agency. Georgia was incredibly helpful with setting everything up and getting us in to view a property. The whole process was made so much easier, especially as a first time buyer, through the thoughtfulness of wards. Georgia was especially helpful with providing information around how to move forward with everything that goes into buying a house, which hadn't been provided by any other local estate agencies. Gregory was also incredibly helpful with dealing with offer changes during the course of negotiations. A huge shout-out to the professional standard this company sets and the support provided for people in this challenging decision making time period.

Cameron · 17 March 2026

★★★★★ 5/5

Google

Aaron Stoner at Wards Estate Agents was absolutely excellent from start to finish. He was professional, friendly, and incredibly responsive throughout the whole letting process. Every question I had was answered quickly and clearly, and he made what could have been a stressful experience feel smooth and straightforward. His communication was spot on, and he went the extra mile to make sure everything stayed on track. I’d happily recommend Aaron to anyone looking to rent through Wards, top-class service all around

Kay · 17 February 2026

★★★★★ 5/5

Google

I honestly cannot recommend Chelsea enough From start to finish, the service was exceptional, professional, knowledgeable, and genuinely caring. Communication was clear and consistent throughout, and no question ever felt like too much trouble. She went above and beyond at every stage, making what could have been a stressful process feel smooth and straightforward. Her attention to detail, honesty, and dedication really her them apart from others in the industry. If you’re looking for an estate agent you can truly trust, someone who has your best interests at heart and delivers outstanding results, look no further. An absolute 5-star experience from beginning to end!

Thomas · 17 February 2026

★★★★★ 5/5

Google

Really please with the service the wards team provide, especially Georgia who went above and beyond, by first having to put up with me (she's deserves a raise ☺️) then going the extra mile by picking documents up from the one side of Kent and delivering them to the other end of Kent so we could compleat on time. She is a credit to wards...... Thanks again!!

Colin · 4 April 2026

★★★★★ 5/5

Trustpilot

Thank you Shannon and team at eynsford…

Thank you Shannon and team at eynsford for recently selling our property in Farningham. You have provided an excellent service keeping us updated weekly or more if needed with a very friendly and helpful attitude. Special thanks to Judy Day who was outstanding in her service regarding the liaisons between all parties. She is a credit to Wards.

Malcolm · 1 June 2026

★★★★★ 5/5

Google

Georgia, Sophie, and the team at Wards in Dover were my first port of call when I began my house hunt earlier this year. As this was my first house purchase, I had lots of questions about the process and what to expect - from viewings to offers - and they were candid and honest with their advice throughout. After many many viewings, I did eventually find a property with a different agent in the end, so whilst I cannot comment on the actual buying process, the help they gave me was invaluable, and worth high praise on it's own. Many thanks again!

Michaelangelo · 17 November 2025

★★★★★ 5/5

Google

I just wanted to express my gratitude to Sophie Britz at Wards in Dover. She is a true gem! Sophie went above and beyond to find me my dream home. She proactively contacted me about a property she knew I'd love, and although I was hesitant about the area at first, she convinced me to take a look and I'm so glad she did! Sophie is polite, approachable, and truly listens to what you're looking for. She kept me updated throughout my search and really understood my priorities. If you're looking for an estate agent who goes the extra mile, look no further!

Jasmin · 17 November 2025

★★★★★ 5/5

Trustpilot

Billy Flynn has been a huge help to us…

Billy Flynn has been a huge help to us whilst we are going through the process of vacating our current property. He listens, gives us excellent support and advice which is what we required. Huge thank you Billy for making the process seemless.

Gary · 20 August 2026

★★★★★ 5/5

Trustpilot

Wards of Hythe understand the market

After six months on the market with another agent and no offers, the difference with Wards of Hythe was obvious from the first meeting. Mark gave me confidence in both the valuation and their ability to sell the flat quickly, and Darren and Ollie were equally professional and straightforward to deal with.

Sally · 8 June 2026

★★★★★ 5/5

Trustpilot

Evie

Evie was personable, enthusiastic and knowledgeable a joy to communicate with and great energy to peruse our dreams for Mums last forever home. We may still be looking but she really has been great to work with so far.

Lizzie · 12 August 2026

★★★★★ 5/5

Trustpilot

Deegan was great

Deegan was great! explained everything to us clearly as first time renters and kept us in the loop from start to finish. From viewing to offer accepted was easy and everything was done in a timely manner. Super lovely gentleman and made everything easy with no pressure or issues.

, , - · 3 June 2026

★★★★★ 5/5

Google

Excellent experience with this letting agency. Aaron was absolutely fantastic from start to finish. He guided us through every step and sorted everything out quickly and professionally. His communication was clear, friendly, and incredibly efficient, making the whole process smooth and stress-free. Couldn’t be happier with the service, highly recommend both the agency and Aaron for anyone looking for a reliable and genuinely helpful team!

Mollie · 17 December 2025

★★★★★ 5/5

Trustpilot

Very pleased with the service

Very pleased with the service and professionalism from Wards Kings Hill. Sam Turner, Be Chapman, Kate Hunter and Maria Meddings were all first class in achieving a sale of our property. Thank you.

Mark · 14 August 2026

★★★★★ 5/5

Trustpilot

Wards of New Ash Green

My wife and family have lived in Kent for over 40 years, and every house that we bought or sold, of which there have been many, has been through Wards of Kent. They have always been an efficient and business-like agency. We trust them. Recently, we had to sell a second house in the village of New Ash Green that we were renting-out for over a decade. This was because of the changes in the tenancy laws.

Peter · 3 September 2026

★★★★★ 5/5

Trustpilot

Urgent release of tenancy deposit required

I have tenants who are experiencing financial hardship and who are moving out of one property I own into another. This required releasing the deposit on the first property to make it available for the second. It transpired that the release request had been sent to the wrong email address and this was the reason for them not having received it. With only 3 days until they moved into the new property and need the deposit, we called to see if we could chase it up. I spoke to Sangeetha who quickly grasped the problem and contacted both her accounts team, the tenant and myself and managed to quickly resolve the issue and get the deposit to the tenants on time. We are all very grateful to her and thank her for her speed and professionalism.

Carol · 15 April 2026

★★★★★ 5/5

Trustpilot

I would like to say a special thank you to Wards of Tenterden

I would like to say a special thank you to David Shaw, Clare Davies and Steve Hutchens for all their help with the sale of my flat and then the purchase of my new home in Tenterden. They were all so helpful and friendly with any questions I had and really supported with the process. As this was my first sale and then purchase of properties it all felt a bit daunting but everyone from Wards was super helpful and great at communicating and responding to any queries or questions I had.

Lucy · 19 March 2026

★★★★★ 5/5

Google

We had a fantastic service from Chelsea in the Dover office, she was very helpful with the idea of having to sell our family home and gave me all the advice we needed. Thanks to the others in the office also, especially Georgia and Sophie who helped at different times. Thanks again we would highly recommend wards Dover.

Hayley · 17 December 2025

★★★★★ 5/5

Google

Vanessa was amazing and very helpful for us. Our Solicitors were a nightmare. First Time Buyers, no chain between anyone and they really dragged their feet. Without Vanessa I think we'd still be waiting for them. Great service from Wards, highly recommend. Very helpful and great communication

Tom · 17 March 2026