Wards Dover reviews

★★★★★ 5/5

Trustpilot

Wards of Dover - Georgia Holmes

We used Wards of Dover for our recent house sale, and the service we received was great. We dealt with Georgia and Greg who listed and sold our house within weeks of listing. Since our house was sold we had some issues with our solicitors, but Georgia went above and beyond to get everything sorted for ourselves and our buyers and without her outstanding customer service it feels as if the house wouldn’t of completed. We can not thank Georgia enough for everything she has done and would recommend Wards of Dover to anyone looking to sell their house.

Jordan · 3 November 2024

★★★★★ 5/5

Trustpilot

I recently worked with David (Ashford)

I recently worked with David, the Lettings Manager in Ashford, to secure a tenant for my property, and the experience was outstanding. David took care of every detail with professionalism and expertise, making the whole process smooth and worry-free. He quickly found reliable tenants, handled all the necessary paperwork, and kept me informed at every step. His dedication and commitment to securing the right tenant were clear, and he went above and beyond to ensure a great outcome. I highly recommend David to any landlord looking for a seamless lettings experience. Thank you, David, for your fantastic service!

OAB · 29 October 2024

★★★★★ 5/5

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Maria from the West Malling branch was…

Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!

Callum · 24 August 2026

★★★★★ 5/5

Google

Georgia Holmes at Wards what a superstar she has been throughout our whole experience of being first time buyers, not only did Georgia find our perfect house she also lined up a few other good contenders just in case however due to Georgia's professionalism and speed the other houses were not needed. Georgia was very kind and helpful throughout the whole process any questions I had in regards to what to expect next or if I didn't quite understand something Georgia was more than happy to help me. When any issues came up Georgia reassured me and found out as quickly as possible how they could be solved keeping me fully updated on every step. Overall Wards made my first time buying a property easy to understand and quite pleasant I would highly recommend Wards and especially Georgia, many thanks for all your help 😁

Scott · 22 October 2024

★★★★★ 5/5

Trustpilot

Professional and supportive staff from initial meeting to completion of dale

After researching, Wards of Tenterden were the obvious choice from the number of local sales. Alex the branch manager was our first point of contact. He explained all options clearly allowing us to make our choice without feeling pressured. From then our main point of contact was Becky. A superstar, local resident with a good knowledge of Tenterden. She has an absolutely great manner, is relaxed, whilst remaining professional and courteous at all times. Nothing felt too much trouble and she kept us fully informed of all visits and progress during the sale. She is a great asset to Wards.

Nigel · 18 October 2024

★★★★★ 5/5

Trustpilot

Happy client

From the off set Adam from the gillingham office was very helpful taking my property on his books and quickly finding me a buyer.Using there in house solicitor facility made things go very smoothly then being passed on to Kim who kept me informed at each stage with the progression of the sale which made me very comfortable.the whole process only took aprox 8 weeks so I thank the team for there professionalism with everything, and would like to add even contacting the gillingham office Nicole and team would be very helpful thanks again Mr Turner

Archie · 18 October 2024

★★★★★ 5/5

Google

Aaron was lovely dealing, with a rental property I was interested in. kept me updated with all steps, and everything was quick easy and straight forward! I would recommend anyone to deal with him and Wards!

Shannon · 17 February 2026

★★★★★ 5/5

Google

During me and my partner’s house search we’ve had the pleasure of having Georgia from Wards, Dover take us through the process of becoming home owners! Her consistency has blown us away and we strongly recommend her to any first time buyers that are in the market! She’s sent us countless properties within our search criteria and checked up on us frequently to make sure we’re heading in the right direction! We are very pleased with the service she has provided!

Harry · 20 March 2026

★★★★★ 5/5

Google

Outstanding that’s all I can say regarding Wards Estate Agents in Dover . Their professionalism, service & communication has been amazing regarding my late father’s property, Special thank you’s go to Oliver and Vanessa. A credit to Wards ! They went above and beyond and I truly appreciate all what they have done to TRY & make this a smooth selling. Tough at times and frustrating but these two were so amazing ! They deserve a pay rise or bonus ! I will recommend Wards Estate Agents to anyone I know … thank you once again 😊

Donna · 17 March 2026

★★★★★ 5/5

Trustpilot

Well done Wards Lettings

We have used the services of Wards over many years for the sale and also rental of our properties. They have always been very professional and efficient. Our most recent business was regarding the rental of a property and the Rental Team dealt with this in a professional way right up to the point of the new tenant moving in. Molly was especially helpful from start to finish and kept us informed of the various potential tenants and worked with us to ensure we had the best applicant for our property and met with our requirements. A job well done 👏

Mrs · 25 September 2024

★★★★★ 1/5

Trustpilot

Appalling from start to finish

Appalling from start to finishThe head of lettings appeared professional at the first meeting but it was steeply downhill from there. She went away and set up a number of viewings without bothering to tell me the date. The first I knew of the viewings was when the Wards person turned up to show people around.What’s more, the head of lettings didn’t bother to brief the colleague who managed the viewings, as a result of which I had to repeat to this person everything I had already said about the property and the rental.Wards then recommended a low-quality tenant (the only one they could find) who didn’t even meet the affordability criteria. The tenant proved troublesome and ultra-demanding and Wards simply accepted everything she complained about without any scrutiny. Wards seem to think that window latches and bathroom tiles break of their own accord. As a result, I ended up paying for the damage done by the tenant, which should rightly have been taken from the deposit.I gave Wards permission to switch the utility accounts, but they didn’t just switch the names, they also put the tenant onto a terrible tariff (in my view and that of the tenant) to earn a commission. Cheap, nasty and very unprofessional.There is so much more terrible service from Wards and Arun Estates, a name they try to hide under, there will be a second review.

Martin · 10 September 2024

★★★★★ 5/5

Trustpilot

Highly Recommend

Morgan and colleagues were so professional when we were looking for our home. Having never bought in the UK before, we were unsure of how the process worked and Morgan took the time to explain everything and connected us with partners who could assist us (E.g. Mortgage broker). She regularly contacted us with suitable properties as they hit the market and updated us regularly throughout the process. She was always so professional and knew the answers to all of our questions. I would highly recommend Morgan and the team to anybody looking for a new home. Thank you all for such a wonderful experience.

Jane · 9 September 2024

★★★★★ 5/5

Trustpilot

Emily was an absolute dream to work…

Emily was an absolute dream to work with. She was friendly, approachable, and nothing was ever too much trouble. She kept us updated every step of the way and was always happy to answer any questions we had. Her professionalism, communication, and support throughout the process were fantastic, and we wouldn’t hesitate to recommend her.

Molly · 12 May 2026

★★★★★ 5/5

Trustpilot

10/10 would reconmmend

Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional, warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!

Izzy · 23 April 2026

★★★★★ 5/5

Trustpilot

The most trustworthy Estate Agent in Kent with exceptional sales person

What an outstanding experience `we had buying a house with Wards in Hythe, Kent thank you. Having dealt with several estate agents during the process I can honestly say the service, help and support we got from your exceptional Team member, Darren Cakebread, was second none. Darren made the whole process stress free for us. He is one in a million. Never have I meet a more professional, kind, supportive, knowledgeable Sales person who listened to our requirements and matched them to the letter finding us our dream home. Thank you. Communication is so important and a passion for the role and Darren excelled at this. We were sent lots of potential properties, more than from any other agent, viewings were informative and a pleasure and I know for sure should we move again in the future Wards Hythe and Darren Cakebread will be our first choice over any other agent in Kent. I can not recommend you highly enough. Thanks again and please pass our gratitude to Darren.

Fiona · 29 August 2024

★★★★★ 5/5

Google

We have just purchased through Wards and the sales progressor Vanessa was fantastic! Communication was top notch and she worked her socks off, with constant lines of communication with the solicitors, and all the parties up and down the chain. Thank you Vanessa!

Beth · 17 November 2025

★★★★★ 5/5

Google

Wards of Dover were really helpful. Walking in off the street, no appointment. I was asked by the senior sales assistant. How she could help me. I expanded all my needs to her and she understood what I was looking for, as well as why. …

GARY · 18 October 2025

★★★★★ 5/5

Trustpilot

Ask for Lucy

I cannot recommend Lucy enough! From the moment I enlisted her help, she went above and beyond to ensure a seamless experience, even while I was away. Lucy not only put my mind at ease but also took the initiative to organise multiple contractors for me, making the entire process stress-free. Her dedication was evident when she sold my home in less than two weeks, before it even officially hit the market! She found multiple buyers, demonstrating her exceptional skills and proactive approach. Throughout, Lucy was polite, respectful, and always brought a great sense of humour to the table, which made working with her an absolute pleasure.She expertly guided me through the entire process, keeping me informed at every step. Lucy’s professionalism, warmth, and commitment to her clients set her apart, and I couldn’t be more grateful for her help. If you’re looking for an estate agent who delivers outstanding results while making the process easy and enjoyable, Lucy is the one to choose!

Paul · 15 August 2024

★★★★★ 5/5

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I had a viewing with an outstanding…

I had a viewing with an outstanding Sales Rep ( Lila Chivers) She is a true professional who has a passion for her job. She is welcoming and very calm. We had the whole day of viewing and this was made interesting because of a Gem called Lila. I would say WARDS have found a true professional who would lift up the image of the company. Lila all the best to you and your team. Many thanks Mrs BABSON

Maatee · 23 August 2024

★★★★★ 5/5

Trustpilot

Staff at the Tenterden Office of Ward’s Estate Agents

The staff at the Tenterden office of Ward’s Estate Agents, especially Becky & Alex, couldn’t have been more helpful & professional in selling our property.The sale’s brochure was excellent, all staff were always extremely friendly and polite, and went out of their way to not only make themselves fully conversant with every detail of our property, but also all the benefits of its location. As a consequence they weren’t just able to sell the house quickly, but also to the right purchaser for us, a family with no property to sell and no chain.In particular we can’t praise Becky highly enough for the exceptional service she provided in persuading the purchaser to view our house when they were more Interested in another area. Incidentally she made such a good job of the sale, that the new owners are highly delighted with their purchase.

Peter · 4 August 2024

★★★★★ 5/5

Google

Please feel free to pass this message on to whom ever needs to see it so that you get the recognition you deserve. I had the pleasure of working with Charlotte Bunnell at Wards of Dover over the past year, and I cannot recommend her highly enough. Charlotte assisted me in selling two properties, and her expertise and dedication made the entire process smooth and stress-free. From the initial consultations to the final closings, Charlotte's professionalism and attention to detail were evident in every step. She provided valuable insights into the market, crafted effective marketing strategies, and kept me informed throughout the entire process. Her excellent communication skills and proactive approach ensured that any potential issues were addressed promptly, and she was always available to answer my questions and provide guidance. Charlotte's commitment to her clients is truly exceptional. She went above and beyond to ensure that my properties were presented in the best possible light, and her negotiation skills helped secure favorable deals for both sales. Her friendly and approachable demeanor made working with her a pleasure. Thanks to Charlotte's hard work and dedication, both properties were sold quickly and at excellent prices. If you are looking for a reliable, knowledgeable, and dedicated estate agent, I highly recommend Charlotte Bunnell at Wards of Dover. She is simply the best!

Paul · 26 July 2024

★★★★★ 5/5

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Lee penfold

Maria and Wayne was very helpful when I needed new tenants for my flat all went well

Roberta · 1 June 2026

★★★★★ 5/5

Trustpilot

We have recently used Wards of Ramsgate…

We have recently used Wards of Ramsgate to market/sell our property and have accepted an offer.We are extremely happy with the professional service we have received from Wards (particularly Billy and Natalie). We have been kept informed at every step of the process and been treated with kindness, respect and patience.We do not regret using Wards and would highly recommend them to anyone buying or selling a property. Thank you Wards for an excellent service

Jen · 4 October 2024

★★★★★ 5/5

Google

Louise was amazing & supportive throughout the whole process of buying our first house & is a credit to the team. She replied to any emails & queries in a timely manner, always communicated with our solicitor to keep us up to date & I never …

Ella · 18 September 2025