Wards Dover reviews

★★★★★ 5/5

Trustpilot

Alex and Tina did a fantastic job…

Alex and Tina did a fantastic job selling my property. The property was on for only a week with dozens of viewers lined and and an offer around the week mark. Alex and Tina were priceless in managing the soft elements of the legalities of the sale. As our buyers were first time buyers they were not sure what to do or what to expect; frankly their solicitor wasn’t much help and it was Alex and Tina guiding them on what they had to do and what to instruct their solicitor to do. Without them I’m sure we’ll still be on the market.

Mr · 9 July 2024

★★★★★ 5/5

Trustpilot

Nervous first timer for house purchase

As a first timer for house purchase I was nervous and unsure what to expect. Maisie M-J at Wards was assigned to me. Cant say a bad word about her, She was friendly yet professional, nothing was too much trouble for her. She answered all my queries, several times and if she didn't know the answer outright she found it out. Maisie talked me through the process of making an offer and subsequent actions, information on surveyors, stamp duty and such. Unfortunately the sale did not go through but Maisie kept in touch to offer further help and support. She put me at ease of the whole situation.

Lorna · 5 July 2024

★★★★★ 1/5

Trustpilot

Disgruntled Customer

I did a viewing with Abigail and I was treated very unfairly, 1. I was not even shown where to park my car ended up parking on the road just on the drive way. 2. She made the appointment but upon arrival she asked for my name so what was the point of the booking? If one has an appointment booked I assume both parties know who they are meeting at that particular time. 3. I asked if it was ok where I had parked and her response was ‘you have to view and make it quick’ how do I make it quick yet I am here to view and to make proper decisions???4. I wrote her an email after view and she never acknowledged. 5. Her body language and character showed that I was just wasting her time and I knew I was not going to get the place to rent and yes she did send an unfortunate you did not make it this time.I am not sure if there is discrimination or it was just my unlucky day. Viewing was in Downwood Grampian Way Kent with Abigail Cantrell

Daphne · 18 June 2024

★★★★★ 4/5

Google

I applied to let a property through indeed, Aaron was very helpful through the veiwing process and all the way to moving into the property! Couldn’t ask for better support from Aaron I would use wards again where needed

Kirsty · 17 November 2025

★★★★★ 5/5

Google

Chelsea came to value my house and I was more than impressed with her determination and dedication to getting me the best price for my house. She understood my property and its unique qualities. Not only that but she has gone above and beyond in helping me find my next home. She totally understands my needs and keeps going the extra mile to get me to where I need to be. I would definitely recommend if you want a swift sale and a perfect relocation.

Georgie · 17 January 2026

★★★★★ 5/5

Google

We have recently just completed the purchase of our family home through Wards in Dover and from the minute we initially enquired on the property the customer service we have received has been absolutely superb, Vanessa who deals with Sale progression literally kept us updated every step of the way through the whole process, moving house can be a stressful time but she helped make the whole process so much easier, no phone call or email ever went unanswered, she’s a massive credit to this company and succeeds where many others fail.

Henry · 17 January 2026

★★★★★ 5/5

Trustpilot

I am so grateful to Wards for…

I am so grateful to Wards for completing the sale of my ex rental property, I really can’t thank them enough. Having already been through the eviction process and then having a private buyer pull out as they were unable to secure a mortgage, I was seriously considering the auction option as the property needed a lot of renovation work, so glad I didn’t.

Gary · 24 May 2026

★★★★★ 5/5

Google

Gregory and his team are a really lovely estate agent to work with. Always happy to answer any questions or queries and very efficent. Got the house that we wanted thanks to Gregory's encouragement. Would never had known that the word …

Isabelle · 18 October 2025

★★★★★ 5/5

Trustpilot

Eysha Quinn is Amazing

Eysha Quinn has finally been able to close a long winded wait for a part deposit to be returned whilst liaising with the TDS. This has been ongoing for me (LandLady) since 2019. Eysha has been committed to seeing this through despite the fact I no longer use Wards as an estate agent due to various issues when I used them. Eysha has been knowledgeable and professional and a much needed advocate for landlords (which is refreshing for a change) she is an asset to Wards. Thank you

Consumer · 30 May 2024

★★★★★ 5/5

Trustpilot

Jemma Evans has been efficient and helpful.

Jemma Evans, Senior Assistant Move-in Team Leader has been very helpful in keeping me posted about the progress of the new tenants' move, and in getting errors on the inventory corrected. She has also helped in contacting the tenants promptly and getting back to me, so that arrangements could be made to get new windows fitted as soon as possible.

Michele · 13 February 2026

★★★★★ 5/5

Trustpilot

Brilliant staff at Wards Gillingham

Who do you choose as an estate agent, I asked myself look at some reviews, so I did and one person stood out and that was the closer Kim. Adam and his team at Gillingham branch sold my house in less than a week. Thank you so much for all your hard work. The star of this company was Kim, extremely hard working, easy to talk to and so very efficient. She didn't let me down and everything ran smoothly. Thanks Kim, you are one in a million

Andrew · 25 May 2024

★★★★★ 4/5

Trustpilot

Fell short of 5 Stars!

I would have liked to left 5 stars, but from the outset and throughout the sale process, there were a number of minor niggly issues that made me feel dissatisfied. Calls were rarely returned and there were issues with the for sale board. There were also issues with the property description, which I had to raise for correction. Having said this the property sold quickly, so on that point alone well done Wards of Barnehurst.

Quattro · 10 August 2024

★★★★★ 5/5

Trustpilot

Effective, efficient, professional and fun!

For the last two months we have been dealing/communicating with estate agents - the majority have been quite irritating to be honest! Then I made a call to the New Romney WARDS ESTATE AGENTS office and spoke with a Michelle Carroll. From the get go she was fabulous. Informative, patient, listened to every word I said and gave me confidence that we were going to receive an effective and efficient service. She immediately tapped into the type of property we were looking for and arranged viewings on eight properties. Some of which she had chosen for us from her own recommendations. All our communications were excellent whether it was via emails or phone calls. On the viewing day we met Michelle at the first property - she greeted us with a big smile, a firm handshake, a friendly warm demeanour and wearing a really smart suit. All the viewings were timed brilliantly so we flowed from one property to another without any rushing. I felt that Michelle was honest, professional but she also gave her genuine personal opinion when I asked her for it. The process of viewing properties and deciding where you want to live is such an emotional journey but Michelle made it fun and we had such a laugh along the way. We hope to find our forever home soon. Thank you Michelle, keep doing what you’re doing, you are a great Ambassador for WARDS.

Fiona · 11 May 2024

★★★★★ 5/5

Google

From the initial valuation to move in we were really impressed with the work the lettings team at Dover put in. Arron went above and beyond to secure a tenant at the highest price with no negotiation. Will definitely recommend and use on future properties we have.

Heathview · 7 August 2025

★★★★★ 5/5

Trustpilot

Sales Progression

Sales ProgressionMaria Meddings was our Senior Sales Progressor for our recent purchase. Coming into the UK from the US we weren't aware that this was a role! But I am so grateful that Maria was assigned to us. She kept on top of both parties to ensure that progress was constant; and communicated early and often. It helped us to understand the labyrinthine process of buying a house in the UK.

Chris · 30 September 2024

★★★★★ 1/5

Trustpilot

A grotesque experience

Update:Kenny George decided to call me today to rant at me about leaving a negative review and accused me of being 'triggered'. He implied I was "hiding behind emails" and said he was talking to me "like a man". He criticised me for having done my own research on the housing market and questioning his view on the survey we commissioned, which stated that the property had rising damp. Mr George lectured me about his feelings of being insulted by my emails but could not identify what I had done wrong. He referred to his Caribbean heritage repeatedly for some reason. He was unconcerned when I indicated to him that I am on the autism spectrum by way of reasonable explanation for doing my own research and coming to my own views on the property market. Apparently, Mr George is a human too and therefore entitled to harangue and argue with me or make his feelings known whenever he wishes, despite me being a customer (or, rather, not a customer anymore... even when ditching Wards, they seem to feel entitled to call up their ex-customers to give them a piece of their minds.)***In our experience, Wards of Walderslade was dreadful from start to finish, with a mixture of bullying, rude, and incompetent behaviour. It seems lost on the agents that a buyer is a customer, not an employee to be insulted or pushed into doing things against their interests. We pulled out of the purchase after one too many rude interactions with Wards staff.

Jamie · 26 April 2024

★★★★★ 5/5

Trustpilot

Excellent experience at Kings Hill branch of Wards

Excellent experience with the Kings Hill branch in West Malling whilst buying a property from them, especially Be Chapman who went above and beyond with help and advice during the process and always kept in touch as well as being very knowledgable about the area.

Wiggywoo · 15 September 2026

★★★★★ 5/5

Google

Aaron went above and beyond to get me by beautiful home, he is a lovely guy and a true professional at his job, I cannot thank him enough that I finally have somewhere to call home!! Amazing company with truly amazing people working there!

Amber · 1 September 2025

★★★★★ 5/5

Google

Couldn’t recommend Georgia enough for how she’s helped me purchase my first property, she’s been attentive right from the start. Georgia understood my position completely and offered me excellent advice and guidance throughout, she was regularly available and always responded in a timely manner to any query I had. Georgia was always lovely to speak to and I would really recommend her to anyone looking to buy or sell!

Sophie · 20 October 2024

★★★★★ 5/5

Trustpilot

Smooth as butter

A big thank you to Wards Barnehurst team for making our experience such a smooth one.Ann,Rachel,Geoff, Debbie and Cameron were always ready to answer our questions and the time to respond was such a quick one. They really are professional and take care of you throughout the whole journey, don’t hesitate to pick up your phone to call them. Even the key handover process was so good.Will definitely recommend them to my friends & family.

Rohit · 29 June 2024

★★★★★ 5/5

Google

Exceptional service from start to finish! Wards of Dover made the whole process of buying my home completely stress-free. The team were professional, friendly, and always kept me updated at every stage. …

Joe · 17 November 2025

★★★★★ 1/5

Trustpilot

Avoid Wards Of Ramsgate

Were do I startIt all started off well, with a very good valuation of our property, however after only a few weeks on sale, we were told to reduce the price by £25,000, reason was it looks expensive compared to similar properties in the area. We held out till after Christmas, until deciding to reduce the price, which actually generated a bit more interest.Things were going quite well, viewings booked in, however no firm offers on the tableThings unfortunately took a turn for the worse, after the branch decided to breach the Data Protection Regulations 2018, by passing personal data to a third party, without our written or verbal consent. Something that shocked us, a big company freely giving out this data! We are now very concerned and anxious, in case they have passed the details to others illegally We proceeded to report this to various members of the Ramsgate Branch staff, which was not acted upon, leaving me with no option but to send a formal complaint into Wards. This complaint was actioned the same day, receiving a call from a shocked member of the complaints department, we explained our dissatisfaction, directed at the branch for not following this up and having a cavalier attitudeIn fact it took a further email to the Ramsgate branch, issuing them notice to remove our property from sale, for them to actually call. The manager seemed dis interested just following procedure, clearly prompted by his head officeOnce we were released from our contract, to our surprise, we received an email, stating terms and conditions of their contract in relation to potential buyers they have shown round, demanding we pay them if they purchase our property elsewhere within 6 months!It seems contractual terms and conditions only apply one way with Wards! I was willing to let the matter drop, however I fully intend taking this further, Wards have not only broken their own contractual agreement with us but also broken the lawI would avoid at all costs, unless you don't mind who they are potentially sharing your data with

Christopher · 11 February 2024

★★★★★ 5/5

Trustpilot

First time seller

We recently sold my mum's property through Wards New Romney and I can't thank Debbie Ludgate enough.Never sold a house before I had no Idea where to start and what to do.Debbie took the time to explain in great detail what was needed and I felt like no problem was too big or too small.She certainly put my mind at ease.I highly recommend Wards Estate Agent It has been an easy and smooth process .Thank you Steve and his team

MRS · 2 February 2024

★★★★★ 5/5

Trustpilot

We found somewhere we loved and needed…

We found somewhere we loved and needed to sell quickly. The team at Wards were exceptionally helpful and so swift to get everything up and running. In fact Wards sold our property within the week! I felt quite anxious throughout the process and Natalie was so kind and understanding and guided me through everything every step of the way. Thank you Wards, we can't thank you enough!

Meg · 25 September 2024