Trusted Agent profile · Dover
★★★★★
2,145 reviews across 2 platforms
8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY
Wards's office in Dover, at 8/9 Cannon Street, is rated 4.7 out of 5 across 2,145 reviews on two platforms, including 195 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Wards Dover hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dover.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
TrustpilotWards Walderslade
Kieran at Wards Walderslade made our moving experience ALOT easier! Was so helpful and very efficient, always went the extra mile for us and just overall helped us a lot!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotProperty Purchase through Wards
We recently purchased a property through the Strood Branch of Wards. Abbie dealt with our purchase and was really professional, helpful and friendly would definitely recommend Wards and in particular Abbie - Thank you!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotIf only it were always like this ...
I haven't written a Trustpilot review before but felt compelled to this time. I bought a period industrial property converted by Quinns, which is absolutely stunning. The design and finish are of a very rare standard. But best of all was the agent, Jessica Williams. She was full of energy and enthusiasm, a pleasure to deal with, 100% efficient, and always completely straight. I have bought and sold a lot of property, and it's usually a process full of stress; but this one was so smooth and painless.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGot our keys to our first flat today…
Got our keys to our first flat today thanks to wards and I wanna thank Lee from wards for a great experience and making sure everything run smoothly for us! Great service! Thank you!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAmazing service, very quick sale and brilliant price.
I asked 2 estate agents to come and value our house. The first estate agent valued the property at £180,000 to £190,000. The second estate agent was Wards from the Ashford, Kent Office. They were shocked that the previous estimate was so low and suggested we would easily get £220,000 and probably more. For this reason we decided to go with Wards. The property went live on Rightmove last Wednesday evening. Viewing on Saturday had 7 different people. Today Monday another viewing. We have had four offers ranging from £215,000 to £230,000. We have decided to take an offer of £225,000. This is amazing. I cannot believe that the property has sold so quickly and for so much more money than the first estate agent estimated we would get.The service has been outstanding and I would have no hesitation in recommending Wards.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAmazing service from Emily Boyle
First time landlord. Emily Boyle dealt with my case and was absolutely brilliant. She explained the entire process very clearly, and always kept me informed. Whenever I would reach out with questions, she was extremely prompt and professional with her responses.
Good Afternoon Abraham,Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that you had such a positive experience! We'll be sure to pass this on to Emily for you.Many thanks,Wards
5/5
TrustpilotHouse purchase
Ward's was great service from start to finish. Looked at the property and went back a few times asked questions got answers back same day. Shahla & Hannah at Faverham wards was fantastic nothing was to much trouble made us feel at ease big Thank you
Dear Trudy,Thanks for leaving us a review, it's great to hear you received a great service from our team, in particular Shahla and Hannah. Best wishes,Wards of Kent
1/5
TrustpilotNo ethics, Wards at Hythe
Accepted our offer on a property in Hythe, confirmed by email the vendors had accepted and it had been taken off the market.Then accepted another offer from buyers 2 days later. Now it appears that you can buy a propertythat's not even being marketed!I really think Wards need to refer to their conformation email that the offer had been accepted by them and the vendors and the property had been removed from the market. Also as far as the other buyers chain being shorter, well, how do you get shorter than no chain? Just be honest please!
Dear RonThank you for leaving your review. Whilst we fully appreciate both your frustration and disappointment, we are legally obliged to submit any offers received for a property to the seller up until an exchange of contracts has taken place, even if the property is no longer being actively marketed. On this occasion, another buyer submitted a higher offer with a shorter chain and consequently the seller decided to accept it.We understand that this would have been disappointing and we are sorry for any inconvenience caused. We hope that you are able to secure the purchase of another property in the near future and we would of course be happy to continue assisting you in any way that we can.Kind RegardsWards
4/5
TrustpilotCovid19 has made things very hard I…
Covid19 has made things very hard I would like to thank Nick,Charlotte,Becky,Tom and Julia for all the help in selling my flat in what has been a very stressful time a great job thanks
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotHappy buyer
As a Buyer of a house not really knowing what’s what Judy and Ali from wards were fantastic I was getting regular updates from Judy even out of office hours due to my work times regular emails and some real support when things didn’t go to plan along with the branch manager Darren who personally called me to explain what he was going to do to help get things sorted thank you again Judy Ali and Darren
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotEmily and Ashley are fantastic
Emily and Ashley are fantastic. They have just helped us buy our first family home and were nothing but supportive the entire time. Always on the end of the phone, they gave is great advise and always pointed us in the right direction.Highly recommended.
Hello Brad,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what can be a stressful time. Congratulations on your first family home!Best of luck,Wards
5/5
TrustpilotWhen people say knowledge is power
When people say knowledge is power, this is extremely true when it comes to Tony and Laura in Lettings.When I first met Tony at my property he had over heard another agent informing me of wrong information as this was going to benefit them and not myself. Tony stepped in and confronted them while correcting them and stating the corona virus act that came into force last year the other agent was unaware of this. From this moment I had made up my mind with who I was looking at instructing. I had even cancelled the remaining appointments from later in the day.While speaking with Tony he was extremely informative from explaining my duties as a landlord to what certificates were needed to rent the property out. The process was made easy as Wards was able to arrange this for me.When the viewings started taking place Laura and Tony both kept me updated including an insight to who was viewing, what they did and when they was looking at moving. Once we had interest I was able to make a choice of applicants that I was able to proceed with.Letting a property is not easy or straight forward until you meet a team like Tony and Laura. Between them there wasn’t a question they wasn’t able to answer. Being a first time landlord you want to try and know as much as possible. The entire process was made to look simple but I understand that there is a lot that goes on behind the scenes that is carried out by the team to make sure this was completed as smooth as possible.I am truly grateful for the hard work, knowledge and professionalism that is conducted by both of them.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExeptional service.
From start to finish the service given by the 2 Marks and Darren in the Hythe office could not have been better. We had good advice about price and marketing which resulted in a quick sale at the asking price. The buyers pulled out and within a week we had new buyers at the asking price. The process thereafter was beset by problems none of which were created by Wards of Hythe. Although progress was slowed down by others the determination and negotiating skills of Mark, Mark and Darren resulted in the sale being completed. It is right to highlight Darren in this regard. In conclusion it was a pleasure to work with Mark, Mark and Darren from Wards of Hythe. I have no hesitation in recommending their services.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotFor the love of god, do not use....
I think one star is a bit generous to be honest but unfortunately, you can’t give any less. Our experience with wards selling my property was a massive joke for the amount of money they eventually earned from us. Firstly, unlike other agents...you sign into a contract to market your property for x amount of weeks and you cannot market your property with anyone else during this time. So once you realise they are terrible after they’ve reeled you in and you’ve signed, you can’t even put it up with another agent. The gent who initially came round to value our property talked a good talk. He knew his stuff, his sales pitch was on point and to be fair, he done his job that day. What was offered beyond that point, never materialised. Trying to get someone to answer the phone or return your calls at the gillingham branch was nothing short of a joke! It took 3 weeks to put the property on Rightmove. I had no for sale sign initially, (out of personal choice) so nobody know the house was for sale! We had a few ‘suspicious’ viewings, one from a wards employee funnily enough! (I wasn’t born yesterday) who’s feed back of why she would not be putting in an offer was based upon information she would’ve had before she even viewed. Basically, they get people to view it for the sake of viewing just so they can say, ‘you’ve had 5 viewings in one day, so we’re doing our job amazingly’ when in actual fact, none of them were ever going to buy your house because they weren’t real buyers. They give you the option to use an agent for viewings, or you can show the property yourself. Well firstly, I’m paying YOU 5 grand to sell my property and I’m no professional so you go ahead and work for what I’m paying you for. Which would’ve been great had they have actually managed to sell our property from doing the viewings themselves! Once finally on right move, there were several mistakes that had to be rectified and the write up was basic and boring. They didn’t care about selling our property, they knew the property would sell its self with little or no work involved for them. On one viewing, the agent gave the wrong asking price to a potential buyer, pricing it 10 grand OVER!! No wonder they didn’t put an offer in! It was only when I asked for feedback the the mistake was even noticed! On another occasion, the viewing was was scheduled for 2pm. Admittedly, the viewer did turn up 15 minutes early, but then who doesn’t? The agent on the other hand, turned up at 2.10 AFTER we had shown the viewer round ourselves and she had left at this point! Baring in mind that this agent had also never viewed the property himself so would have had to have a look around prior to showing anyone else around. Perhaps this sounds somewhat petty, but when you are paying a company 5 grand for a service they don’t come close to providing, it’s far from petty. We refused to use the agents to show our property from this point forward and technically sold our own property. Once sold, it was a constant chase and battle for EVERYTHING!!! I swear, somebody should’ve been paying me a wage for the work I put in! They prolonged everything and our solicitor was constantly waiting on the agent to do things. I asked continuously to have the for sale sign removed from our property which never happened and we ended up having to remove it ourselves. I could go on and on but I’m conscious of wasting my own time because people will view the positive reviews (god knows how there are any) and go for it anyway. I would’t recommend wards to sell a Barbie dreamhouse on Facebook marketplace, never mind your own property! If you want to sell your house and not be out of pocket, use a real agent and not just a familiar household name.
Dear CarlyThank you for taking the time to provide us with your feedback. Unfortunately we have been unable to identify you on our records from the information that you have supplied and we are therefore unable to investigate your review in more detail. We would kindly request that you contact our Customer Relations department on on 01702 540802 or customer.relations@arunestates.co.uk so that we may discuss the matter in more detail. Thank you. Kind regardsWards
5/5
TrustpilotNick from the Ashford branch Office was…
Nick from the Ashford branch Office was knowledgable and very professional he explained and answer all our concerns and I’m pleased that my property is being sold through wards . Good job Nick !
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotI’ve used Wards twice now to sell…
I’ve used Wards twice now to sell houses. Both times the service has been very professional and my expectations exceeded. First time, my house sold within 2 days, second time within a week. During the second sale, we were in lockdown due to covid and the steps taken all round were fantastic to keep everyone safe. I also used Wards recommended solicitors instead of my family solicitors who I would usually turn to (due to lockdown and their local location)...they were also fantastic, very efficient and much cheaper. Turn around from start to finish was approximately 6 weeks. I highly recommend Wards and their recommended solicitors.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAshleigh was incredible
Ashleigh was incredible, pulled things together for us and literally went above and beyond any sort of service I’d ever expect to receive. Couldn’t rate her highly enough!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotIS COMPANY LOST ME OVER £ 10,000 IN…
IS COMPANY LOST ME OVER £ 10,000 IN RENT DUE TO COMPLETE INCOMPETENCE,THEN HAD THE AUDACITY TO TRY AND LIE TO KE SAYING THE STAFF MEMBER WHOM HANDLED MY CASE WAS INEXPERIENCED !AS A FORMER REGULAR LANDLRORD / CUSTOMER THIS IS QUITE FRANKLY INEXCUSABLE WHAT WAS ONCE A VERY RELIABLE SERVICE HAS FALLEN APART,LITERALLY DO NOT TRUST THE BRAND NAME.ITBIS ONLY AS GOOD AS THE STAFF EMPLOYED AND IN THE CASE OF WARDSABSOLUTELY SHOCKING SORRY TO BE THE BERER OF BAD NEWSIM JUST TELLING IT LIKE THE WAY IT IS.
Dear Sylvia Thank you for leaving your review and we understand that your concerns have been discussed further with your partner.Whilst we fully appreciate your frustration that the property could not be let, this was due to the pandemic and Government restrictions affecting an event that was due to take place and not something that we could have foreseen or prevented. Whilst we regret that we were unable to secure this let for you, this regrettable situation was outside of our immediate control.Should you wish to discuss the matter in more detail, please not hesitate to contact our Customer Relations Department on 01702 540802 or customer.relations@arunestates.co.uk.Kind regardsWards
5/5
Trustpilot5* Service …
Ashley & his team are a very helpful & friendly bunch, very professional but not pushy. I would definitely use them in the future.
5/5
TrustpilotWe bought a house from Wards
We bought a house that was being sold through Wards. They were very helpful and arranging extra viewings to measure up etc. It was an effortless process and they were always helpful. The ladies at the welling branch were brilliant!
Good Morning Phil,Thanks for your review, we're delighted you're happy with our service. Great news that our team could help you get everything sorted with your move! We'll be sure to pass this on to the team.All the best,Wards
5/5
TrustpilotWards of Hythe - a fantastic team
Thankyou to all the team of Wards of Hythe in helping us secure the purchase of our fantastic new Flat., you were all amazing. A special Thankyou to Darren Cakebread who went above and beyond in assisting us, we don’t think we would have got the purchase over the line without his truly professional and caring approach. Despite the numerous phone calls we had with Darren, he was always helpful and regardless of how busy he was, he always seemed to prioritise our enquiries. He is a credit to the profession.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAmazing service
Amazing service! Jade was amazing, very efficient, great communication, kept us updated all the way through and made buying our first home as less stressful as possible. Thank you ever so much!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
3/5
TrustpilotVery poor communication
As with most estate agents the quality of service is just okay and Wards is no different but the worst part of having to deal with them is their communication.To put it simply it is awful.From a buyers point of view they make the process difficult and labourious.Trying to get in contact and speak to agents is very tiresome and calls are rarely if ever returned.It could be a case that the agents are at full capacity and time is limited and therefore extra staffing could resolve the issue and raise the customer service levels.
Dear KayneThank you for leaving your review and we regret if our communication with you was not as regular as you would have expected.We attempt to provide our customers with regular communication during the conveyancing process however as this process is undertaken by the acting legal representatives, we are often dependent upon them providing us with the necessary updates first.We understand that this can be a stressful and difficult time and the pandemic has regrettably had an impact on our staffing levels, which may have had reduced our contact with you at times. For this we sincerely apologise.We are pleased to note that you have completed the purchase of your property and we wish you every happiness for the future.Kind regardsWards
5/5
TrustpilotAaron at Wards Dover Branch
Moving is always stressful but Aaron has made it so much easier with his positive, warm and professional attitude. He has kept me constantly updated and reassured throughout the process and I would throughly recommend him and Wards to any one looking to rent a property in the Dover area. Thanks Aaron I couldn’t have done it without you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards Dover hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dover.
