5/5
TrustpilotMia took me on a viewing and was…
Mia took me on a viewing and was extremely helpful throughout. She was friendly, knowledgeable and answered all my questions. I really appreciated her time and professionalism.
Trusted Agent profile · Dover
Wards Dover reviews
★★★★★
2,141 reviews across 2 platforms
8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY
Wards's office in Dover, at 8/9 Cannon Street, is rated 4.7 out of 5 across 2,141 reviews on two platforms, including 195 Google reviews rated 4.5.
Reviews
Every review we hold for the Dover office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotSuch an awful experience from such an…
Such an awful experience from such an upstanding and reputable company - the estate agent, Tania, that just showed me a flat in Greenhithe was one of the rudest individuals I’ve ever met in my life. I’m not even sure she’s an estate agent? Absolutely rude and unprofessional. You should not have people of this poor character representing your business.
5/5
TrustpilotAn Agency that cares
I would like to thank all of the Wards Staff that I met in Margate, Victoria, Katy & Megan in particular. The service was good, reliable, friendly & although in the end I didn’t buy through them, they were outstanding.
5/5
TrustpilotOur house sale with Wards at Walderslade.
Wards at Walderslade went above and beyond to help us move and when we wanted to go. I would definitely recommend them from start to finish they done it all so well. Kenny Kim Adam Aimi Sam & Sharnie all done so well for us. Thank you all so much. Kim & Dave. Xx
5/5
TrustpilotOutstanding!!
Our experience with Wards has been an absolute pleasure. Selling our beloved mum and dad's house after 55 years with all its happy memories was always going to be hard, and Clare McDonnell hit just the right note from the minute she came to meet us. She was kind, practical and realistic and our confidence was not misplaced since we sold after our very first set of viewings. The whole process has been smooth from start to finish with the help of Kim Batchelor our personal Sales Progressor who works behind the scenes to ensure that the process is as straightforward as possible. We have been kept up to date with any developments, valuations were carried out promptly by third parties and the recommended solicitors have been spot on too. Whenever I have had cause to call, everyone I have dealt with has been helpful and knowledgeable so a thank you to the whole team at Gillingham - Gary, Prince, Jenny, Michael and Natalie - all of whom have been able to answer my queries efficiently and quickly.I cannot recommend Wards highly enough, thank you everyone involved - you've made an emotionally difficult process as pleasant as it could be.
Agent replied · 23 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMy 50 years of dealing with Wards
I have been dealing with Wards since the 1970s when I purchased my first house. Since then they have always looked after my house buying, renting and selling needs all in a super efficient manner. I am actually selling a property with them at the moment and it has been a very smooth process being guided by Graham (the manager) and Grace who will liaise with you throughout the sale. I cannot recommend Wards highly enough if you want a smooth professional service.
Agent replied · 23 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThe team were great Walderslade Branch
The team were great. I dealt with Kenny and Sam for get the property on the market. Then Kim with the sale.The team were fantastic during an extremely stressful time! Thanks
Agent replied · 23 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotPeople make the difference!
Maria and Nadia helped with letting of my flat at short notice, dealt with efficiently and made the process an easy to deal with experience. Would recommend Wards Ramsgate Lettings in the future.Thanks Maria and Nadia
Agent replied · 23 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
1/5
TrustpilotWould never use Wards again.
The agents were polite enough initially. I had signed the lease and agreed with the landlords handyman to meet at a future date for some work to be done on the property. He wasn’t happy about this so he went in the next day without agreement.My partner went to the house at a later date to find it had been flooded. The handyman left the shower running, spraying out of the bath. I contacted Wards, the letting agent. They stalled for a week then finally said; “it’s your problem, you signed the lease.”Very Disappointing. Would never go to Wards again. The property also had fleas.
Agent replied · 23 December 2024
Dear JoeyThank you for taking the time to leave your feedback and we are sorry if your experience with Wards lettings has not been an entirely positive one. Customer satisfaction is of the utmost importance to us and having reviewed your file it is apparent that whilst a contractor did attend the property for a leak that had been reported, this was not related to the shower and the contractor is adamant that he had not left the shower on. Our records also reflect that 24-hours after you had moved into the property, you reported the situation in respect of the fleas and it is regrettable that the previous tenants had not fulfilled their responsibility in accordance with their tenancy agreement. We regret any inconvenience that this cause you but we are pleased to note that this was promptly rectified for you.Should you wish to discuss your feedback further or if you have any additional concerns you would like us to address, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Thank you. Kind regardsWards
5/5
TrustpilotVery good experience
Our experience with Wards during and after our sale through to completion was very good. Staff were helpful and informative. We had a dead line for completion which was met due to Kim’s constant contact with solicitors and the buyer, she made it happen and we are grateful to her for that.
Agent replied · 23 December 2024
Hi Fiona,Delighted to hear Kim could be of assistance in ensuring that your completion deadline was met. Thanks for leaving us a review.All the best,Wards of Kent
5/5
GoogleWe have been dealing with Rhys Owen for a while now at Wards Dover. He has always been incredibly professional and goes out of his way to help us find suitable properties and share his market knowledge with us. Wards as a whole is the most active agent in Kent; often phoning, emailing and texting us about new properties to the market, whereas most of its rivals almost never pick up the phone when a new property comes in.PositiveProfessionalism
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotBig Mark and Darren have been fantastic…
Big Mark and Darren have been fantastic estate agents in our hunt for a property in the area. We were made to feel very confident and given a lot of useful information about the area and available properties--both pros and cons- and how to go about thinking about what we wanted to buy. We have had excellent advice from Big Mark and Darren and will feel very confident in using Wards at Hythe to find and buy our property here. Thankyou Big Mark and Darren!
Agent replied · 23 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
4/5
TrustpilotLandlord claim against tennants deposit.
We used WARDS to fully manage our rental property. The elderly tennant had never caused any problems. However, between Aug 20 and Apr 21. Her breached tennancy by chain smoking in the place and letting his birds fly around the property. Jan 21 no inspection done due to covid. The property was a complete mess & reeked of tobacco & other 'things'. Helen ROSE at WARDS was exceptionally helpful in getting us through the process of claiming against the deposit & managed to secure it for us in full. There are other service issues I need to take up with WARDS, but this element of the problem was handled very professionally by someone who is new to the role.
Agent replied · 23 December 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotJade provided an excellent service from…
Jade provided an excellent service from start to finish. The excellent Estate Agent helped me patiently and tremendously with my tenant's search process. I feel fortunate to be able to go to her for help anytime. Thank you so much for all your hard work and tremendous help.
Agent replied · 23 December 2024
Dear Fisser,Thanks for your kind words about our Ashford branch, in particular Jade. It's great to hear you found her to be patient and hard working, and we'll be sure to pass on your feedback.All the best,Wards of Kent
4/5
TrustpilotJodi wyncoll was very helpful and…
Jodi wyncoll was very helpful and friendly she understood the reason why my mums move was so important.Jodi was very good and keeping in touch and chasing up different things .she always answered my questions very helpful and supportive along with mark at wards in hythe would highly recommend
5/5
TrustpilotAfter meeting up with Abbie
After meeting up with Abbie, she listened to us and then gave her input from her valuable experience. We progressed to a sale and also used wards to buy another property. Anuska took over the finalizing and mediation of sale and buying of our next property. 10 out of 10 for them and all the others that I have not mentioned that go out of their comfort zone to help out. Thier commitment to thier company surpasses expectations. Respects and regards. Dave and alison
Agent replied · 23 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotService with a smile.…
Excellent service Property was sold in four viewings. Darren negotiated a price a little over the asking price .Judy managed our journey through the selling process and always updated us on a regular basis with progress. Answered all our questions and followed up all our queries with solicitors and management companies alike. We have nothing but praise for her dedication.
5/5
TrustpilotGreat experience with Jessica Scott
I have been using Wards for over 4 years to manage my rental properties. I must say that their staff have always been very helpful and responsive. Particular praise must go to Jessica Scott. She is a delightful lady that exudes immense positive energy and so it is always pleasure to speak with her regarding any issues that I have with my properties. She is extremely component at her job, and she is always willing to go that extra mile to please.
Agent replied · 23 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleWonderful team and Aaron was very knowledgeable and helpful 😊 …
Agent replied · 24 October 2024
Hi Rebecca, Thank you for leaving a review! It's great to hear how positive your experience has been and how helpful Aaron in particular was throughout your process. Best wishes, Wards.
5/5
GoogleMe and my brother contacted wards to find a house to rent and we was paired with Aaron stoner. It was one of the most professional and quickest processes as if we needed something Aaron would find out what we wanted and got back to us within a few hours. We will definitely refer friends and family to Wards
Agent replied · 24 October 2024
Hi Thomas, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Aaron, has been and how he has helped you and your brother find a home to rent. Best wishes, Wards.
5/5
TrustpilotWe had a great experience with Wards…
We had a great experience with Wards Simran looked after us from the beginning. She showed us to manyProperties so knew exactly what we were after. She knew our house was just what we were looking for so called us and made sure she got us a viewing straight away. She made the process so straight forward and was an absolute pleasure to deal with! Would highly recommend! Beth & Jay
Agent replied · 23 December 2024
Hi Beth, Sim is great isnt she! So glad she was able to help you and I hope you and Jay are enjoying your new home. Kind regardsDavid HayesBranch Development Director
5/5
TrustpilotWards Walderslade
Kieran at Wards Walderslade made our moving experience ALOT easier! Was so helpful and very efficient, always went the extra mile for us and just overall helped us a lot!
Agent replied · 23 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotProperty Purchase through Wards
We recently purchased a property through the Strood Branch of Wards. Abbie dealt with our purchase and was really professional, helpful and friendly would definitely recommend Wards and in particular Abbie - Thank you!
Agent replied · 23 December 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAmazing service from Emily Boyle
First time landlord. Emily Boyle dealt with my case and was absolutely brilliant. She explained the entire process very clearly, and always kept me informed. Whenever I would reach out with questions, she was extremely prompt and professional with her responses.
Agent replied · 23 December 2024
Good Afternoon Abraham,Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that you had such a positive experience! We'll be sure to pass this on to Emily for you.Many thanks,Wards
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