Wards Dover reviews

★★★★★ 5/5

Google

For a first time seller, you might accidentally find yourself thinking that it's a good idea to try and sell your house yourself online and just do all the work yourself. You'd be wrong. Our house was valued by Oliver from Wards, Dover, who attended our home and gave us a realistic figure for that matched what we already had in mind. Once the paperwork was signed to put our house on the market, things moved steadily and swiftly towards our property being put online with professional photos, where it would be shown, not only on the Wards website, but also sites like Rightmove and Zoopla. Our property went on the market on a Friday evening. We had two viewings on Saturday and a reasonable offer was made on the Monday morning. (Yes, seriously.) Wards also contact you regularly with new properties that become available. We had an offer accepted on a property that also happened to be listed for sale with Wards; and with solicitors on both sides currently completing everything in the background we are now awaiting our final exchange and completion date. Before the pandemic - when things were normal - the regular contact and personable communication was excellent. The staff are friendly and professional. No question is too ridiculous that your agent won't endeavour to answer - or find an answer for you. I've felt supported and the ease of understanding the figures behind what was happening with my property being on the market put a number of irrational 'what if?' fears to rest. (IE, What if no-one is interested? What if it all goes wrong? What if we don't find anything we like?) And whilst sometimes things happen that you don't expect in buying/selling a house, the Wards staff - with you as their client - have your back, and will do what they can to help you through the situation. I can say without doubt that Wards, Dover have facilitated the smoothness of this transaction. Despite the barebones number of staff that have remained working during the Covid-19 pandemic, things have still progressed. In addition, there are some services available via Wards: - I would thoroughly recommend utilising the mortgage service that Wards have available (via Mortgage Matters Direct) - I now have the mortgage that I wanted agreed with a very good fixed-period rate. - The solicitor firm that Wards recommend, Martin Tolhurst solicitors are very, very good. I have been deeply impressed at how diligently they have worked, despite an ongoing global pandemic. I am confident in saying that if/when I want to sell my house in the future, I'd contact Wards before anyone else in the Dover area.

Dominic · 25 October 2020

★★★★★ 5/5

Trustpilot

Excelent team

Many Thanks to Laura, Tony, Alex, the team are really professional with their work, they are very friendly, good communicating, absolutely a pleasure to work with. I’d highly recommend them.

Yong · 15 April 2021

★★★★★ 5/5

Trustpilot

Recommend Wards in Ramsgate

A really positive experience with Wards in Ramsgate, in particular Maria Byrne. Great communication - friendly, informative and responsive. Made finding a place in Ramsgate quick and easy. Highly recommended.

Karl · 13 April 2021

★★★★★ 1/5

Trustpilot

Worst selling and buying experience…

The worst selling and buying experience ever at Wards Rochester/Strood! Avoid this ‘estate agency’ at all costs. Unprofessional, terrible communication, lack of pace, amateur. Don’t be fooled by their reach, there are plenty of other more professional and conscientious agents out there. And never, ever, take any of their partner referrals like Solicitors, they’re equally terrible and will make the process even more stressful. We’d never use them or their contacts again and strongly advise you not to either. Simply awful.

MHA · 6 April 2024

★★★★★ 5/5

Trustpilot

Stress free

Well what can I say? Called Walderslade branch regarding putting my property on the market beginning of July along came Kenny George a very friendly helpful representative of Wards. I was very concerned that due to Covid19 I had a lot of charity bags of clothing and bedding ready to go to shops and thought house looked abit cluttered. He reasured me that everything would be fine. After talking through all the contract paperwork I was happy to proceed with sale. Happy to say just 3 days after the property went on the market it was sold and I am now at the beginning of October exchanged and completed. Kim Batchelor the go between of myself, buyer, solicitor and Wards was very organised and made sure all the paperwork, searches and dates were passed onto each of us for a smooth sale and completion.All I can say is a very big thank you to everyone involved making it a stress free experience. I will recommend Wards to anyone I know selling their property.

Dawn · 3 October 2020

★★★★★ 5/5

Trustpilot

Maria Byrne, Wards

At Wards of Ramsgate, Maria Byrne in particular was very efficient in finding me a new tenant within a short space of time. In fact, the day after the last tenant left, there was an open house viewing in my flat. She has given me confidence in how she and Wards run things and I will definitely be continuing with the company. Even after a few setbacks which were not of her making, I felt she made it a priority to not just get a tenant, but the right one and her approach is always informative, courteous and helpful.

OLIVER · 2 October 2020

★★★★★ 1/5

Trustpilot

STUDENTS AND RENTERS beware!

Incredibly incompitent management. It took a month to recieve deposit back (as per law it is 10 days), because the person in higher management was a "trainee." Everytime I tried to call them about returning the keys and the flat the agents were too busy to speak with me. I had to go to the office to figure out what exactly they wanted from me to complete the hand off process. Will continue to not recommend to students and professionals in the area for their poor customer service.

Katie · 24 September 2020

★★★★★ 5/5

Trustpilot

Great service during unprecedented times

Selling a property during the Covid-19 pandemic was never going to be textbook. But once back up and running Wards actively marketed my property and an offer was received and accepted on the 2nd viewing. An amazing service and I was kept informed and advised throughout. A particular mention to Ben Johnson for going that extra mile during the initial marketing stage and Maria Meddings who co-ordinated the process until exchange of contracts. Her efficiency and tanacity ensured all boxes were ticked and everyone kept informed of the proceedings. I would recommend Wards for their efficiency and market presence within Kent.

Gary · 21 September 2020

★★★★★ 1/5

Trustpilot

Terrible. No show.

I had an appointment with wards to view a property. The agent no showed and when I called them to ask what happened, they suggested I called to cancel the appointment. I wasted 1hr30 mins driving there and back. Suffice to say a simple and insincere apology wouldn’t be enough. I requested a call back from the manager, no call yet received after 48 hours. I’ve found trying to arrange viewings very one-sided and reactive on their part. They simply do not call back to confirm, I would have to chase.Edit- Wards suggest the vendor needed to confirm the viewing. The property is empty and Wards hold the keys. Their reply shows a lack of investigation and professionalism. I wrote to the MD who has not afforded me a reply.

Lucas · 17 September 2020

★★★★★ 5/5

Trustpilot

From the first time I bought my house…

From the first time I bought my house and to now selling it years down the line I new I would go back to Wards paddock wood to Julie and Nick Topping. The experience and customer service and knowledge both nick and Julie have is brilliant. Nick had always been on hand by phone email or in branch to answer and help with all aspects of my mortgage..., nothing has been to much trouble for him to answer or do . Julie topping has been the go to person for me for the sale of my house and has been truly wonderful about all my questions and some times worries but has always answered and guided me through... I have felt supported and safe in their expert hands .... I have no hesitation in recommending this amazing couple when buying or selling your house .

Sharon · 22 August 2020

★★★★★ 4/5

Trustpilot

My husband and i have become Landlords…

My husband and i have become Landlords for the first time. Abi and Hamid have guided us through all the paperwork and guidelines necessary to have our property ready for a tenant. Its quite a stressful experience but they have explained everything and have been available whenever we have had an enquiry or worry. Overall, we have been more than happy so far and are pleased to have had these ladies to guide us through.

Mr · 28 September 2021

★★★★★ 5/5

Trustpilot

A Great Service.

We would like to thank the whole team at the Dover Office and especially Jodie Wyncoll the Sales Progressor for chasing the Buyers and keeping us constantly updated on the progress of the sale. A stressfull time made a lot easier by Wards.Thank you all.

Beverley · 15 May 2023

★★★★★ 5/5

Trustpilot

Excellent customer service and professionalism taking the needs of the customer first and foremost.

I would like to highly recommend Wards Estate Agents in Hythe. We had quite a lengthy and complex buy and sell as the chain both down several times; but with each hurdle Wards stepped up their game to keep things moving and arrange additional viewings. We finally exchanged contracts last week and I would like praise the professionalism, support and knowledge of the team at Hythe. In particular I would like to thank and recognise Darren Cakebread for his excellent customer service, for always keeping us informed on what was happening and guiding us through each step; he added that extra personal touch to get to know us and our needs. I would highly recommend Wards at Hythe as an Estate Agent to use to my friends and family if they are moving in the future.

Bernita · 15 March 2024

★★★★★ 5/5

Trustpilot

5 star rating

Maria & Nadia were both extremely professional when welcoming us to our new property...they promptly answered any questions we had when settling in. Would definitely recommend their services

Shelden · 8 June 2021

★★★★★ 5/5

Trustpilot

Everything they do is first-class.

Everything they do is first-class. I've just had Graham the manager telling me he's put my offer forward. This company gets itself into top gear straight away. Their whole approach from Emily in the office, Adam & Graham not to be forgotten out in the wilds with us would be purchasers. Magnificent team.

Elaine · 22 November 2023

★★★★★ 4/5

Trustpilot

Really pleased with how wards dealt…

Really pleased with how wards dealt with selling our family home, in particular Honi, James and Jane.

Susan · 7 December 2022

★★★★★ 5/5

Trustpilot

Lower Gillingham & Kim Batchelor sale progression

We are returning customers, having made our first purchase through Wards 7 years ago. The selling process was smooth. We sold our house straight away and had an over the asking price offer from the first viewing. All team - Gary Snedden, Kim Sale, Michael Watts, Natalie Jerram, Jenny Stubbs assisted us very well through the process and kept a good line of communication open. I would recommend to others.

Sonata · 14 May 2022

★★★★★ 5/5

Trustpilot

Brilliant service from Wards all round.

Brilliant service from Wards all round.Dealt with Alex Lewis on the rental side for our flat and Darren and Kimberley for the sale of our house and couldn’t recommend them enough.

Lisa · 5 September 2020

★★★★★ 5/5

Trustpilot

Great help from Wards

Judy was so helpful in progressing the sale of our home, which was a tricky and protracted process. Judy was relentless in chasing down outstanding items and keeping both sides informed of progress. It would have been much tougher without the support of the whole team at Wards

Andrew · 11 January 2023

★★★★★ 1/5

Trustpilot

Wards Estate agents are garbage

I'm only rating them 1 because you don't have the option of rating them zero or minus. In August 2022 I was given a section 28 notice to quit the flat that I rented through them since early 2021, so not even 2 years. This was just before I went on holiday, so as you can imagine, it ruined my holiday as this was on my mind the whole time. 7 days before my eviction date, 2 of Wards agents let themselves into the flat while I was actually here, so I chased both morons out. Some weeks later, they informed me that the landlord had changed his mind. Also, I reported a seriously broken front door nearly two months ago which still remains broken to this day. My toilet also won't flush, also reported weeks ago, but still in disrepair. My rent has always been paid, and this is the worst service I've ever experienced from any company ever. I believe its because they're a mix of incompetent and racist. I'm having to get legal advice and wasting time out of my busy day to do this. If you're a renter, these cretins will treat you like an animal, I wouldn't recommend these morons to my worst enemy.

Gursel · 7 March 2024

★★★★★ 4/5

Trustpilot

Wards Estate Agency went the extra miles

Wards Estate Agency were good to work with. Went the extra miles to assist with our move into our new property earlier than scheduled. Overall, helpful polite and satisfactory

Oliver · 19 February 2021

★★★★★ 5/5

Trustpilot

Grace was such a pleasure to work with

Grace was such a pleasure to work with, she made the process so easy! She made getting our first home even better. We couldn't have been luckier than with Grace.

Harriet · 13 November 2020

★★★★★ 5/5

Trustpilot

Outstanding Service

I have just experienced what is probably my smoothest transition from one set of tenants to another; at each stage of the process, my Lettings advisor, Matthew Giblin, has been unfailingly helpful and courteous and consistently prompt in responding to my questions. He has provided an excellent service and I extend my thanks to him.

Sally · 26 September 2023

★★★★★ 5/5

Trustpilot

Fantastic service despite a long and complicated sale

Mine was a very complicated sale due to legal issues which came to light once the sale started. The staff at Wards in Rochester were amazing, helping me through the process despite all the difficulties and dealing with Covid restrictions too. I wouldn’t hesitate to use them again and can’t thank all the staff enough.

Julie · 9 March 2022