Trusted Agent profile
★★★★★
619 reviews across 2 platforms
31 St Thomas Street, Weymouth, Dorset, DT4 8EJ
Fox and Sons's Dorset office at 31 St Thomas Street is rated 3.7 out of 5 across 619 reviews on two platforms, including 211 Google reviews rated 4.8.
Every review we hold for the Dorset office, from every platform, shown as written. First names only.
5/5
TrustpilotFox and sons hedge end/Southampton branch
Fox and sons hedge end branch, Dion and lily are absolutely wonderful, they have helped us with everything, they go above and beyond what they need to do, they are professional but have a caring human side, would definitely sell or buy my home with them, we have just brought a park home with them and they couldn't have done more for us, well done team , keep up the brilliant work you do, thank you.
5/5
GoogleIt was a very useful visit to this striking and attractive home. Ola was very helpful in showing us around and providing specific and general information and advice.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI called from Dorset enquiring about a property for my senior colleague. Call was attended by a member of the team scarlet. She was very helpful, listened to all my concerns and helped me a lot. …
Many thanks for the great 5* review and your kind words Joy. Best wishes, Lucy, Customer Relations.
5/5
GoogleEllie was lovely and very informative, and answered all our questions, thank you 🤩 …
Thank you so much for the positive feedback, we are thrilled to hear that Ellie was able to provide you with a wonderful experience! We strive to have informative and helpful staff to assist with any questions or concerns. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI would just like to post or review a woman named Lauren Hurle, I think she’s based in wales and works at sequence, I’ve been having a lot of issues with regards to my loo and shower being frequently blocked and the previous blockage to this one wasn’t dealt with in the most speediest of fashion, faults occur of course and they are dealt with as and when but if you cannot use your shower or even your toilet, it should be swiftly done,, this time when I called to report it again, Lauren could not have been more professional and extremely helpful and was on the case genuinely within hours, I can’t thank her enough it was resolved the following day, you really don’t realise until it’s gone how important these simple things are until you can’t use them,, once again, a genuine 5 stars for Lauren, I don’t ever post but felt on this occasion it was important to do so and give credit where it’s due.
Hello John, Thank you for taking the time to share your experience and for giving Lauren a glowing 5-star review. It's wonderful to hear how professional and helpful she was in resolving your issue so swiftly. Your feedback is greatly appreciated, and I'll be sure to pass on your kind words to Lauren. Best regards, Lucy, Customer Relations Team
5/5
GoogleChantelle was fantastic, we had a need for a new broadband cable to be installed and were worried that it would not be possible however, after speaking to Chantelle she spoke with the landlord and ensured that he would be ok with it before we moved in. It was our first flat after moving out of parents' and she put our minds and ease and was extremely helpful and understanding.
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely disgusted at the way this…
Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.
2/5
Trustpilotdisinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
5/5
GoogleBethany and Ellie are a wonderful team. We’ve known Bethany for several years and she has always been attentive, considerate and professional in her dealings and communication with us. The rental market obviously has its ups and downs but with their consistent support and professional approach, we are able to rely on them to get the job done. Look forward to our ongoing relationship..
Thank you so much for your kind words! We are happy to have you as a long-time partner and it's always a pleasure working with you. We are committed to providing top-notch service and are excited for our continued partnership. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI dropped into Fox and Sons to enquire about rentals. Ellie was super helpful and efficient. She found us a property to view and arranged the appointment for the very next day.
Thank you for leaving us your superb 5* review Darren. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFinally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟
1/5
TrustpilotFox and sons are shocking
Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.
1/5
TrustpilotNever touch these people with a barge…
Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
5/5
GoogleFox & Sons Weymouth. Highly Recommended Very professional and very friendly service. They have provided excellent management of my rental property in Weymouth. Beth, Scarlett and formerly Molly have …
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Sean! Kind regards, Lucy, Customer Relations.
5/5
GoogleMe & mum had a viewing at 17 ilchester road yesterday with fox & sons with antoinette wells she was superb and very helpful she was more helpful then our own auction & estate agent in somerset very helpful so glad we have had help from antoinette wells she has perfect character & perfect customer service skills happy to go above and beyond for customers five star plus rating but can only give 5 stars many thanks antoinette wells we are both happy with the tour yesterday n helping us many thanks midge wright & mr m wright
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll the staff are really friendly and helpful. Ola was especially great when showing us around a property- very knowledgable and friendly too
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you Beth and Ellie. Your knowledge and expertise has helped my son and I very much. Great team work.
"Thank you for your kind words! We are thrilled to have been able to assist you and your son. Nothing makes us happier than happy customers. Thank you for trusting us!" #teamwork #satisfiedcustomers Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleIt is a pleasure to leave a review for Chantelle. She is an excellent agent, polite, helpful and efficient. During my property search I was signed on with a number of local agents and Chantelle was the only one to call regularly and take a sincere interest in my search. A first rate 5 star service.
Keith, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDisappointed
I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!
5/5
GoogleIt has been nice working with this company. Bethany was really helpful during our home search and we found a befitting apartment. She has also been ever since.
Thank you for taking the time to leave us this tremendous 5* review Jude. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDealings with his company didn’t even…
Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.
5/5
GoogleOla showed us around a property today; it was a great place and every question was answered immediately. Ola's research in advance of our visit really showed and helped us make the decision to make the offer. Thank you, that's how it should be done. Stewart & Kate
Thank you for choosing Ola to assist you with your property search! We are so glad that our efforts in advance paid off and that you had a great experience with us. Congratulations on making the decision to make an offer, and we look forward to helping you through the next steps! Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
TrustpilotUnprofessional Demeanor
The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.
1/5
TrustpilotExtremely poor contact
Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox and Sons's Dorset office has 619 reviews across two platforms: 211 on Google, 408 on Trustpilot (across the whole business).
Fox and Sons Dorset is rated 3.7 out of 5 across all 619 reviews, and 4.8 out of 5 on Google from 211 reviews.
Fox and Sons Dorset, 31 St Thomas Street, Weymouth, Dorset, DT4 8EJ.
