Trusted Agent profile · Dorset

Fox and Sons Dorset reviews

3.7

★★★★★ Good

619 reviews across 2 platforms

31 St Thomas Street, Weymouth, Dorset, DT4 8EJ

Fox and Sons's office in Dorset, at 31 St Thomas Street, is rated 3.7 out of 5 across 619 reviews on two platforms, including 211 Google reviews rated 4.8.

Google logo

4.8 / 5

211

Reviews on Google

This office

Trustpilot logo

408

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Dorset office, from every platform, shown as written. First names only.

5/5

Google

We have had a great experience with Ola and the team at Fox & Sons. Contacting them has been a breeze, and they have been responsive to our questions - and very helpful.

Kirsty · 16 November 2025

Agent replied · 16 April 2026

Thank you for your kind words! We are delighted to hear that you had a great experience with our team at Fox & Sons. Providing excellent customer service is our top priority, and we are always here to answer any questions and assist in any way we can. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.

Millie · 31 July 2026

1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

5/5

Google

I used fox and sons when searching for a new rental property, Elle and Beth were both very helpful, and were always available to answer any queries I had.

Josh · 16 December 2025

Agent replied · 16 April 2026

Thank you for choosing Fox and Sons for your rental property search! We are thrilled to hear that Elle and Beth provided helpful and prompt assistance. It's our pleasure to make your experience as smooth as possible. Thank you for the review! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I can’t recommend Antoinette and Ola at the Weymouth branch enough. They were so helpful, professional and proactive dealing with a house purchase. Definitely safe and friendly pairs of hands. Thank you

Julie · 16 November 2025

Agent replied · 16 April 2026

Thank you for the kind words and for trusting us with your house purchase! It's our pleasure to provide top-notch service and make the process as smooth as possible. We're always here to help. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Fox and Sons helped me find a suitable property and got me moved in very quickly with no hassle. They were extremely professional and thorough throughout the entire process. Ellie was particularly helpful and was always on the end of the phone if I needed anything. Excellent communication and support - 10/10

Luca · 16 April 2025

Agent replied · 11 January 2025

It’s really lovely to read another 5* review Luca. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.

Elysia · 5 September 2026

1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.

Mark · 9 June 2026

5/5

Google

Ola was lovely and did my wife and I proud. Sadly the property wasn't for us, but she made sure we viewed everything that we wanted and our follow-up questions were answered within hours. Would be happy to have Ola act for us if the right Weymouth property comes around.

Martin · 16 April 2025

Agent replied · 16 April 2026

Thank you for your excellent 5* review and kind words of our dedicated team Martin. Kind regards, Lucy, Customer Relations.

5/5

Google

Brilliant!!! After having a bad experience with another estate agents when I first moved out from my parents. I had my guard up when I first approached Fox and sons. As soon as I contacted Fox and Sons I dropped my guard. Bethany was amazing from the start. She was very kind and professional. She was more than willing to answer any questions that me and my now roommate had. Everything was organised, and I felt the whole move in process was so smooth with no stress. So Thankyou so much Bethany you are an absolute gem ! Two months into living in my new place and I couldn’t be happier. 🎉 If you looking to buy or Rent, Fox and sons are the perfect choice. Thankyou to the whole team at the branch who all amazing.

Chaz · 16 November 2023

Agent replied · 13 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I could not fault in anyway the excellent service provided by Bethany at Weymouth branch. Her attention to every detail of the letting process and her very friendly approach was greatly appreciated and resulted in us letting our flat in Weymouth very shortly after being advertised. Many thanks Bethany.

Malcolm · 16 April 2025

Agent replied · 11 November 2024

Hi Malcolm, Thank you for your wonderful 5* review! We're thrilled to hear that Bethany provided excellent service and helped you let your flat so quickly. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team

1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

Agent replied · 13 June 2024

Dear Sonia, thank you for sharing your information.we are sorry you have had a negative experience. we have sent your review. feedback to the relevant office.as trust pilot covers all 1350 offices. we take feedback very seriously and if you want to discuss this further please contact us on the below complianceresidential@sequencehome.co.ukKind regardsCustomer service team

5/5

Google

Having had a really dreadful experience with our previous letting agent we were awfully concerned about who to try next. We were introduced to Bethany at fox and sons , who was very patient and treated us kindly and professionally from the start. She found us a tenant within days and ensured the entire letting process was as straightforward as possible. She answered all of our questions and we were kept updated and informed as things progressed. We are so grateful for all her help , and would absolutely recommend Beth & the team at fox 😁

Gary · 17 October 2023

Agent replied · 13 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Having had an awful experience with a local agent, working with Fox and Sons was a breath of fresh air and such a welcome relief. Bethany is a star and pleasure to do business with. Professional and conscientious, with a 'can do', common sense approach. We can't praise Beth and the team enough we for their support, responsiveness and patients. I would'nt use anyone else now. Thank you for making a stressful time so much easier through your efforts and genuine approach.

Darren · 17 October 2023

Agent replied · 13 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

3/5

Google

Property was in the perfect location, very small bedrooms and bathroom, probably too small. Unfortunately, any queries we had could not be answered, important that the agent has good knowledge of the property and is able to respond effectively, good idea for the vendor to be included.

James · 16 April 2025

Agent replied · 16 April 2026

Hello James, thank you for sharing your feedback with us. We apologise for any inconvenience you experienced regarding the property details and the communication with our agent. Your suggestions are valuable, and we will work on improving our knowledge and responsiveness. Please feel free to contact us at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Best regards, Lucy, Customer Relations Team

1/5

Trustpilot

Gosport Fox & Son - bad experience

Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.

Lesley · 28 August 2026

5/5

Google

We are so grateful to Ellie and Bethany at Fox & Sons for their kindness, professionalism, and support throughout the whole process. From arranging viewings, securing the holding deposit, negotiating with the landlord, and addressing all of our queries, they have been incredibly helpful at every step. They always communicated promptly and clearly, which made everything so much easier for us, especially since both my husband and I work full-time. They went out of their way to make the tenancy agreement process smooth and convenient. We cannot thank them enough for their patience, cooperation, and genuine kindness. Truly outstanding service!

Aysha · 2 September 2025

Agent replied · 9 September 2025

Hello Aysha, Thank you so much for your wonderful 5* review! We're thrilled to hear that Ellie and Bethany provided you with such outstanding service and made the process smooth and convenient for you and your husband. Your kind words about their professionalism and support mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

We have recently just found ourselves a new home and it's all thanks to Fox & Sons, especially Chantelle. She worked incredibly hard to make this as smooth and swift as possible. Within a week of viewing the property, we had received the keys and moved in. This wouldn't have been possible without Chantelle and the rest of the Fox & Son's team. We 100% recommend and we will be using them in the future if we need to move again. Fantastic service cannot fault them one bit.

Ky · 19 July 2023

Agent replied · 13 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Do not use this Eastbourne Estate Agent

We feel our property was overpriced, which led to reduction after reduction in sale price. Did not respond to phone calls, or said things would be done that weren`t. To us the agents came across as arrogant, starting from not explaining the length of initial contract, right through to poor viewings both in numbers and quality of details given to possible buyers. Things were delayed because information was not passed through, and quite often was inaccurate. Very poor value for money. Instructed around the end of July 2022, completed 30th March 2023, pushed into a very short time between exchange and completion because of misinformation, and into a large reduction on our sale price.

Website · 20 June 2023

Agent replied · 13 June 2024

Dear Mr and Mrs Lindfield, Firstly I am sorry you weren't happy with the overall service and some of these points will be taken as constructive feedback for my team. while you mention viewings numbers we did achieve a sale.i feel some comments here are not totally fair, the reduction and the time it took was due to issues with the chain not with fox and sons, a buyer in the chain asked for a £20k reduction as his agent below lost their buyer and re sold the property for £30k less. which then filtered through the rest of the chain, a price to which you agreed. we also dropped our fee to help in any way we could without hesitation.either way the points around service i will look into and try to improve the team.all the best for the future,Stephen RodgersSenior Branch Manager

5/5

Google

Beth and Ellie at Fox and Sons in Weymouth arranged a flat move for me, and they were polite, professional, and helpful. Everything was arranged as they said it would be, and any questions I had were answered promptly. A first class service.

Christopher · 16 April 2025

Agent replied · 16 April 2026

It’s really lovely to read another 5* review Christopher. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

Ellie has very kindly welcomed me in her Weymouth office when I was looking for a one-bedroom or studio apartment. She has promptly showed one what they had available and explained all the details. She then liaised with her colleague Beth to arrange a viewing for the following day, as I was in Weymouth only for two days. Beth then contacted the landlord to get the keys for the following day. On the day of the viewing, she has arrived on time and showed me the studio flat, explaining everything. I said I would like to make an offer, and she acted very professionally and stated that she will do her best. That afternoon she has contacted me with the news that my offer was accepted. I can highly recommend, both Ellie and Beth, as excellent letting agents, due to their diligence, professionalism and kindness. Thank you, Robert.

Robert · 7 August 2025

Agent replied · 28 August 2025

Thank you, Robert! It's always a pleasure to hear positive feedback about our team. We're delighted that Ellie and Beth were able to assist you in finding your perfect apartment. We pride ourselves on our professionalism, diligence, and kindness, and it's great to see that reflected in your experience. Welcome to your new home! 🎉 Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Fantastic customer service provided from Ellie and the team! Super helpful and kept me informed throughout. I highly recommend Fox & Sons as a professional company & they will deliver a incredible journey to help find your home/ letting you require.

James · 16 April 2025

Agent replied · 16 April 2026

Thank you so much for your fantastic 5* review James! We're thrilled to hear that Ellie and the team provided you with such helpful and informative service. Your recommendation means a lot to us, and we're delighted to have been part of your journey in finding a home. Best regards, Lucy, Customer Relations Team

5/5

Google

Outstanding service and support in securing our new home with Ellie from the lettings team. Personable, friendly and extremely knowledgeable! Please use this team - can’t rate them highly enough!! Thank you Ellie!!!

Josh · 16 July 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Beth and Ellie were extremely professional and offered solid guidance throughout. Easy to talk to and responsive to my questions. Great service

Mark · 16 October 2025

Agent replied · 16 April 2026

Thank you for your kind words! We are so happy to hear that Beth and Ellie provided you with great service and guidance. We pride ourselves on being easy to talk to and responsive to our clients' needs. Kind regards, Lucy, Customer Feedback and Support Team.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Fox and Sons's Google reviews

Questions about Fox and Sons Dorset

How many reviews does Fox and Sons Dorset have?

Fox and Sons's Dorset office has 619 reviews across two platforms: 211 on Google, 408 on Trustpilot (across the whole business).

What is Fox and Sons Dorset's rating?

Fox and Sons Dorset is rated 3.7 out of 5 across all 619 reviews, and 4.8 out of 5 on Google from 211 reviews.

Where is Fox and Sons's Dorset office?

Fox and Sons Dorset, 31 St Thomas Street, Weymouth, Dorset, DT4 8EJ.

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