Avant Homes Yorkshire Doncaster reviews

★★★★★ 5/5

Trustpilot

A lovely new home

As this was our first house we were a bit unsure of buying a new build property, but Avant and their solicitors made the process as easy as possible. Very responsive customer service from exchanging contracts last year, to getting in touch with the site managers now with any queries. Although the process for choosing extras could have been clearer as the spec changed during our build, but we are very happy with what we got in the end. Even if the kitchen choices were a bit bland for our tastes. A painless completion process, our solicitors were able to get all the paperwork through quickly on the day and we got to pick up the keys early in the day to start moving in. No major issues so far, a couple touch ups here and there, but no horror stories like what I've heard from other new builds.The builders are still on site and always willing to pop in and fix any small snags. We've now got a very nice house which is a million times better than anywhere we've lived before.

Josh · 11 March 2022

★★★★★ 5/5

Trustpilot

Just a really nice house

Just a really nice house! All the appliances are great, we even got some extras we didn't pay for that they just did anyway (e.g. integration of the washing machine, outside tap) which was a bonus. The site is still being worked on so it's a bit noisy on weekdays but that was to be expected. And the silver lining of that is that any issues have been dealt with pretty quickly as there's usually someone on site to take a look at an extractor fan that's not working or a doorbell that's temperamental. We've had to chase a couple of things like the painter touch ups but having come from rental propertie this isn't much of a bother. The site manager is lovely and helpful.We chose to do our own flooring which was obviously a faff but I'm glad we did in the end as we had more choice and got more for our money that way.

Heather · 10 March 2022

★★★★★ 1/5

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If you're considering buying one of…

If you're considering buying one of their homes, don't!Our home is in Chacefield View and like many other houses within the estate is beset with poor quality workmanship and materials. Don't be fooled by their marketing slogans. The quality of the product and of the customer service has to be ranked as some of the worst on the market. A premium housebuilder they are not.We have had issues with external door handles, leaky showers, drainage issues, driveway not completed properly, uneven paths and drylining problems. The barrel in the front door lock mechanism had to be replaced within 2 years. The list goes on. If you're close by, take a drive around the estate and have a look at the workmanship of the exterior brickwork. The customer service manager had the audacity to suggest 'but it's in spec'. Maybe it is and maybe it isn't. We don't live near the sea however most of the houses exterior walls are wavy........the problem is exacerbated when downlighters are fitted. Dreadful. I've been online and noticed lots of Persimmon sites suffering the same. It's like a match made in hell.Roads still aren't finished, there is no visitor parking and still we wait for replies. Avoid at all costs.

Chris · 9 March 2022

★★★★★ 2/5

Trustpilot

-Portlands Creswell- sales team have been horrendous from start to finish.

-Terrible customer service, no empathy, no care or thought goes into the customer, how we feel or what we have been promised- despite avant being unable to deliver and denying what they have previously verbally promised -The house we was shown is not the house we have ended up with, lots of spec changes including a missing wall.- lots of snags caused by tradesmen being rushed by Avant to get things done rather than giving them an adequate amount of time to get things right the first time. Some snags made the home unsafe.I recommend getting everything in writing and checking over the paperwork with a legal professional before signing anything. All of the people on my road have made formal complaints to Avant about the same things.

Mollie · 7 March 2022

★★★★★ 2/5

Trustpilot

Site Management Unsatisfactory

Avant likes to present themselves as a premium house builder.The sales lady and the sales process was good but when it comes to the management of the site, customer service is shocking.We paid Avant to fit our floors because we needed to move in straight away and know that since lockdown waiting times for workmen has increased.Two days before we were due to get the keys I got a phone call with an update which ended with oh you've been spoken to about the floors. No, we had not. They had not been fitted.This caused great upset as both myself and my partner had taken time of work to move in which we had to use up.When we got the keys the floor was still being fitted which meant that the house was not cleaned properly before moving in and you can tell with the fit that the job has been rushed.It then took 4 months for the floors to be sealed to make them fully waterproof.In addition to that trying to get snags fixed is ridiculous. 4 months in and our kitchen is still missing a kickboard and a drawer that was not fitted properly with no date of when this will be resolved and we have incorrect wardrobe doors which have not been re-fitted or even a date provided for when we should expect this.We are also awaiting a date to get the paint work touched up. We've been asking about this for the past 7 weeks. The site manager is supposed to take care of this but he does absolutely nothing.Anything that the after sales team can deal with on their own without site is resolved quickly.

Kerrie · 3 March 2022

★★★★★ 1/5

Trustpilot

Jackton Green - Biggest regret of my life. Mentally unwell from dealing with them.

We were sold what was described as a property in Jackton Green from a ‘5 Star’ builder. It should have been our dream first home but instead is a nightmare. The amount of frustration and stress Avant are causing me is making me mentally unwell and causing a flare up of an existing medical condition. We’ve had two instances of water ingress. The first was due an to an issue that was known to them and happened on a number of the other houses. The second was due to poorly fitted roof tiles, resulting in rain pouring in for weeks in winter. It was like watching the Chuckle Brothers trying to get up to fix it. They left a sewage venting pipe with a live open end. Should never have passed CML. This is a building regulation failure! My house was stinking of sewage. I have over 100 snags. There are definitely trends with mine (and other houses in the development) which suggest it’s not just a mistake but their general approach. Examples - every door handle loose and missing screws, every radiator not fitted properly, multiple houses having water ingress through a vent, uneven floors. One of the worst things for us is the absolutely shambolic taping and plastering. Full ceilings and walls in literally every room need ripped out and redone. Imagine the amount of mess this is going to cause. 5 doors need replaced. They’ve been telling us since March they had been ordered but then change their mind a couple weeks ago. Either misleading us or doing absolutely nothing. A contractor was meant to come out yesterday and didn’t show. They told me they can’t give too much specifics but they’ve had to cease working for Avant. They don’t deal with complaints. Snagging goes undone and even when it is, it’s still to a very poor standard. I’ve had to escalate to NHBC. They failed to respond to them in 5 days. I’ve had to escalate to their directors. They have blocked me on Facebook because I posted photos of the problems in my house for others to see. It says it all when a company silences customers rather than respond.I have receipts for all of this as proof!Buying from this company is the single biggest regret of my life. I fully expect to end up in litigation with this. Please save yourself the stress I am under and avoid avoid avoid.

Jade · 16 August 2024

★★★★★ 1/5

Trustpilot

Moved into new home 5 month ago

Moved into new home 5 month ago, over 25 snagging problems. Still waiting for 3 quarters to be resolved. Main ones being leak from bathroom in to kitchen below, no heating in day of moving in, fridge/freezer needed a new thermostat and is still not working correctly, three quarters of the kitchen needs replacing as badly fitted still waiting for that to be done. Currently we have a constant rattling sound above our bedroom window, we are unable to get a full nights sleep. We are constantly disturbed by the vibrating noise. Terrible customer service, no empathy to our personal situation. I appreciate things go wrong but it’s how you put them right and on this occasion they have failed completely. The house was not fit for purpose when we moved in.

CYP · 23 February 2022

★★★★★ 5/5

Trustpilot

Wonderful Customer Service Experience-Louise Coleman

Louise Coleman deserves special mention for her incredible customer service. Her attention to detail, friendly attitude, and insightful advice from the very start of the process to date have been simply amazing.Thank you for the support provided so far; we truly appreciate it.

Oluwarotimi · 2 November 2024

★★★★★ 5/5

Trustpilot

Beautiful house.

Lynsey was very nice. Showed us around the home. They house is built to a high spec. Unfortunately for me it's about 50 minutes away so it will not work with my commitments. Would love to live there though.

Annet · 7 April 2024

★★★★★ 1/5

Trustpilot

Very underhand

Very underhand company. Reserved plot before Christmas, the directors have now reviewed it and are not willing to wait for our sale (which feels like a lie) we have a big deposit and are not in a chain. But they said that’s the decision and before they even told us the plot was back up for Sale for over £10k more!! The reality is the housing market has increased and they wanted more money from the sale!! Greedy company. Be careful!!

Kristen · 18 February 2022

★★★★★ 1/5

Trustpilot

The service of Avant homes is…appalling.

The service of Avant homes is disgusting. I made the mistake of reserving a house in Leamington Spa early December, even though i had not seen the house internally because Avant homes "couldn't find the keys"! It was reserved under the proviso that i can have a full refund within seven days if i changed my mind - which I did. I even persuaded them to put it in an email. I called and emailed and filled out the necessary forms within three days. I have been chasing them ever since for my refund with no luck. i will be taking legal advice. They were quick enough to take my money. Their lack of communication is shocking.I am only giving a one star as it doesn't give the option to give no stars.

Pamela · 18 February 2022

★★★★★ 1/5

Trustpilot

DO NOT BUY

Honestly where to start.. we bought our Avant home nearly 2 years ago and we have had endless issues! We bought a house on Chevin Park originally sold to its residents as a self contained village which would have its own amenities however, Avant are greedy and decided to fill it to the brim with houses instead which has put immense pressure on the local facilities due to the amount of people now living here. As per other reviews you will spend years after moving in chasing issues going round in circles, blaming others and promising call backs you never receive. Lauren head of customer services doesn’t reply to emails either even for serious issues! The Clock Tower building we live in has endless issues the ballroom roof is leaking the doors are broken leaving it open to security issues! The area behind the building ‘Highroyds Court’ has no street lighting and uneven tarmac the road sign has blow down numerous times. One of the main issues with the Clock Tower as a whole is the roofs and window sealants falling out due to cheap materials which Avant promised to follow up which they never have, the tiles on the roofs are falling off people have leaks in their homes! The list is endless! Avant are now trying to pass the site to a management company asap to wipe their hands of it all! Disgusting

Clock · 17 February 2022

★★★★★ 5/5

Trustpilot

Process of buying

Currently in the process of buying our first home, despite a few delays so far Sarah has been amazing since taking over our case at bishops quarter and answered any questions or eased any worries we’ve had promptly. 😊

Shania · 6 April 2024

★★★★★ 5/5

Trustpilot

Exciting Avant new build

After 40 wonderful years in our previous house it was with a certain amount of apprehension that we decided to slightly downsize and move into a new build with Avant. We needn’t have worried, the options of design were varied and exciting, the sales staff were friendly and knowledgeable and the whole event to moving in seamless. The quality of the house is excellent and with our own personal after sales service manager Laura to talk to regarding any problems we couldn’t be happier.Ian & Jan Robinson

Jan · 13 February 2022

★★★★★ 5/5

Trustpilot

The site is extremely well organised…

The site is extremely well organised and clean.The member of staff that we spoke with (Poppy Beech) was lovely, warm and welcoming and very knowledgeable about the homes being sold. She was extremely thorough and accommodating to both my wife and I. Thank you

David · 14 October 2024

★★★★★ 1/5

Trustpilot

Absolute cowboys builders!

I don’t think I can even fully put into words how terrible Avant homes are. We bought a house Greenhall village plot 212 April 2021. We have had nothing but problems since the day we moved in. We have had barely any our snagging fixed. They gave us old rusty windows who this is even possible in a new build I do not know. Never seen a sink so badly scratched, kitchen drawer broke, all kitchen cupboards misaligned. Plumbing issues in all each of the toilets. Need to flush twice always. Drainage sounds like thunder. Ticking in en-suite told they would need to rip up tiles to fix it then never came back. Every floor is squeaky. We did have someone come fix the creak in the stairs and he said they had been build wrong. My mental health is deteriorating as I now genuinely fear for the structure of the rest of my house. Door bell doesn’t work. Struggled to open windows. WC flooded.The list is endless and new problems keep arising. Externally our back path was never completed we actually ended up paying someone to come pave it ourselves as the builders have now packed up and left the site. Site manager is incompetent we complained about him and Avant sent him to resolve our complaint. He told us none of our issues were able to get fixed as they didn’t any contractors to do it. We have complained to every contact in Avant we could find yet no response. When we do get hold of someone they just fob us off saying they have the list someone willbe in touch. I just don’t understand how they can get away with this. So many people in our estate all have the same issues it’s a disgrace how the site manager etc has overseen these homes been built to this standard.

Hayley · 6 February 2022

★★★★★ 5/5

Trustpilot

We were shown around 3 different sized…

We were shown around 3 different sized houses at different stages of being built by Lewis at Skelton woods. He was very professional, friendly and informative, answering any questions we had. He knew how the area was going to be developed and I would recommend to others.

Amy · 25 August 2024

★★★★★ 5/5

Trustpilot

Thank you Avant Homes!!!

The whole process of buying my new home with Avant has been brilliant and I cannot recommend them highly enough. I was in touch with members of the sales team before they'd even started to build The Melton. I explained that I had a very poorly son and I knew that there was a house and plot that would be perfect for him. From that point onwards they supported me through the process of buying and moving into said house. Everyone I spoke to was kind, sensitive and patient. I believe they went above and beyond throughout. Since moving in, the after sales team and the building team working on the development have been most helpful. They even rebuilt a brick column that I reversed the car into on the same day!!I would absolutely, definitely, 100% recommend buying a new house from Avant. Everyone involved helped to make my new house a home... so thank you Avant Homes.

Sally · 4 February 2022

★★★★★ 5/5

Trustpilot

This is our second Avant home in 4…

This is our second Avant home in 4 years and we deliberately went for them as a builder because of the quality of build and the excellent customer service we received first time. We have not been disappointed in any way. From reservation through to completion and the usual problems of house sales along the way, the sales team were brilliant. Once we were in, the site staff have been fantastic and friendly and highly aware that while we are still on a building site, we are also in our new home. Additionally, the customer service team and the follow up to the buying and moving process have been great. Yes we have had some snagging issues but they have been dealt with in a professional manner and to a high standard. Very happy with all aspects of Avant.

Anne · 4 February 2022

★★★★★ 1/5

Trustpilot

Don’t buy an avant home

Don’t buy an avant home, over two years and still not finished. MD lies to you and has no class to respond to emails. As for the relationship they have with the NHBC let’s just say in each others pockets

Roger · 9 December 2024

★★★★★ 5/5

Trustpilot

Top class service

We have bought 3 new build homes over the past 8 years. Avante Homes have to be the best without fail. Everything that we have noted on our minor snagging list has or is in the process of getting dealt with. Very efficient service from the whole team especially John.

Garreth · 10 July 2023

★★★★★ 1/5

Trustpilot

Oh dear

Oh dear avant homes . Where do I start ? Maybe from our first visit to the show home in Mansfield where we were told by the sales rep whilst she was eating her salad and (maybe selling the houses but still not sure🤔) that if we could all win the lottery we could afford an avant home 😳. It got better. Many unreturned phone calls. Valuations on our house that showed we could afford to buy our dream house and erm …. nothing. Not quite sure what to think. Anyway have since got a house with a very professional company that actually return your calls and treat you like a valued customer.

Heather · 10 January 2022

★★★★★ 5/5

Trustpilot

Avant Honeyman Park

Absolutely lovely customer service! Jacqueline is amazing, she is caring, smart, fun and friendly. Loved how she helped with the smallest details to make our home special. Very pleased with choosing Avant services.

Ilze · 14 July 2024

★★★★★ 5/5

Trustpilot

Visited site office today at…

Visited site office today at Micklefield to discuss Sherburn site. We were warmly greeted by Sarah. We felt valued and supported, Sarah was professional and helpful and gave us all the information needed to progress forward. Thankyou Sarah

Joanne · 11 April 2024