Avant Homes Yorkshire Doncaster reviews

★★★★★ 1/5

Trustpilot

Unfriendly staff Mickleover site

I went to Avant Homes in Mickleover to look at the schemes they had available. The woman working very abruptly said ‘what are you doing here then’ which I gave benefit of the doubt and took with a pinch of salt. She then said she had to take my name which I didn’t mind, but I did state that I’m not in a position to buy currently but I wanted to know which new build schemes Avant were offering. It seemed as through from that moment she didn’t take me seriously and spoke to me in a patronising manner. We asked to look at the show homes to assess build quality as this is something which I feel is important when finding a home. As we were going through she said we shouldn’t be looking at the decor but should be looking at the build quality. For a new build show home (representing the quality of the company), the general feeling I took away from this was poor build quality. The door at the entrance for storage was not closing properly, cupboards were creaking. Door handles creaked, one of them upstairs didn’t spring back when pushed down. The stair bannister also had a crack in it, and the stairs creaked. I understand that these houses may have lots of traffic going through due to people wanting to view them, but what I did not appreciate was the patronising remark made by the woman in the sales office as we were looking. These hand-in-hand do not bode well. A couple of weeks later, my parents went to view the houses and speak to a sales representative, and were met with same reception by the same person: ‘who are you and what do you want’. If I were high up in the business of Avant, I’d be looking into the way this staff member behaves this way and querying why she is still in a job like this because she seems to severely dislike people. My parents came away very dejected after receiving comments like ‘we don’t want any second hand rubbish’ regarding a potential part exchange and that they were unprepared. From my understanding, these people are here to help others make big financial and life decisions, and shouldn’t be met with rude remarks. They should be met with support and someone to answer questions, regardless of how silly they may come across to the person working. I then got bombarded with phone calls for around a week after, the first one being around 5 minutes after leaving the site. This same woman said ‘do you want me to pass your information on to our financial advisors or what’. Not very nice. AVANT, if you read this, I’d advise you to have a look into this staff member. I’m sure that I’m not the first to be complaining, and probably not going to be the last.

Maisie · 21 October 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Sales lady Lynsey was very informative and pleasant to be around, excellent customer service, very customer focused in that she seemed to be honest and transparent in her views and opinions looking after the customers interest.

John · 16 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

My recent experience with Avant Homes with the help of Rebecca and Lisa was nothing short of exceptional. From the very first interaction, I was treated with professionalism, genuine care, and unwavering efficiency. It truly felt like they went above and beyond to ensure our needs were met.

Folashade · 27 December 2023

★★★★★ 5/5

Trustpilot

Deacon Meadows

Jane the Sales Representative was always very helpful and going the extra mile for us. Richard the site Manager also very helpful, completed all we requested on the home demo, even making sure how garden was rabbit proof 😀

Julie · 23 June 2024

★★★★★ 1/5

Trustpilot

Nice at first...

After a very nice introduction and promises of endless help and assistance, once my NHBC survey (Which you cannot amend until a new survey 9 months later) was completed, suddenly they began to be difficult and hard to work with. The head of my development's customer service was rude, dismissive and manipulative, they have done and said anything and everything they can to avoid responsibility and refuse to properly look into my problem, simply saying it's my fault while feeding me incorrect dates and times among other things. If you are a person that requires regular assistance from the customer service of Avant Homes, avoid them at all costs!

Bernard · 17 October 2024

★★★★★ 1/5

Trustpilot

This Company Has Proved To be Above the Law

I bought a new home from this company then called Bett Homes in 2000. Now in 2024 I need to spend at least £10,000 on. No not a new kitchen but on badly eroded external brickwork mortar with hundred of holes that go through to the cavity. Roof valleys and verges, mortar erosion. And in hidden roof spaces ie over bay windows and hallway, no insulation. and a conspiracy of silence from NHBC and a Avant Homes, your NEW BUILD HOME may be next. DO NOT TRUST THIS COMPANY

Peter · 13 October 2024

★★★★★ 1/5

Trustpilot

Avant gotta clue!

Avant gotta clue!Why are we still left in this weed-ridden, overgrown and shoddy estate? We need the developer to finish off and maintain to acceptable (Wynyard Park) standards for the next 12 month handover period, so that the local authority and Wynyard Park Management can get on with adopting this for us all. Enough is enough!

DocP · 26 May 2023

★★★★★ 5/5

Trustpilot

The Staff handling our purchase at Plot63 Wilber Chase

The Staff handling our purchase at Avant Wilber Chase were absolutely fantastic working tirelessly to get everything in place. I do have to make a special mention for Julia who went far more than the extra mile.

Andrew · 21 July 2024

★★★★★ 5/5

Trustpilot

First time buyer

As a first time buyer everything is new to me and my partner. Abi was very helpful and was able to answer all the questions we was asking. She was very knowledgeable about the whole of the avant homes plots at Odettes point.

Charlotte · 30 March 2024

★★★★★ 5/5

Trustpilot

Charlotte is Brilliant

We have had the usual few things that needed to be sorted out by Avant. On speaking to Charlotte she is the most helpful Customer Service operative we have dealt with ever. We have had several new homes (don't ask our ages!) and of those the Avant experience is by far the best - mainly thanks to Charlotte being so engaging and organised with answers when asked questions. Well done !

Ken · 21 July 2021

★★★★★ 1/5

Trustpilot

All I can say is think twice about…

All I can say is think twice about buying a home from Avant. Their ethos is more home for less, this cannot be further from the truth.We purchased our home August 2019 and have had endless issues. First, our en suite had not even been piped out of the property, we found out through blocking and water logging, they then ripped up the front section of the garden leaving a new drain pipe grate and uneven grass. Our floor is not straight and none of the radiators were fixed on level, these are basic issues that should never be a part of a normal snagging list.We have had leaking garage ceilings, doors breaking, hob replacements, panels not fixed in properly, back fence not properly installed and started wobbling (this was resolved relatively quickly in fairness), bi- folds coming off hinges, spot lights not secured properly and coming out the ceiling. Our patio retainer wall is not straight and the inner plastering is not even throughout the house.We have major issues with our garden, which, has never been right from the start. There are boulders coming up out the grass and the grass is dead. Giving them the benefit of the doubt, we even hired garden specialists to come maintain the garden only for everything to die. After advising Avant of the issue months ago and being asked to be patient, I have now run out of patience. All we get back is that they are waiting for a report to finalise the issue, I am really not sure what kind of report takes months to get when our next door neighbour has his resolved and ready to be fixed. I have been told that they are on it, but, our neighbour, who is having the exact same garden issues, is getting his resolved by Avant (we reported ours about a month before they did).Our next door neighbour has had an even worse experience with their home, we count ourselves lucky compared to them. They have had to get major work done at the entrance of their house and lodged complaints with NHBC (we are now doing the same).Some of the issues get resolved in a timely fashion, others take months and you get flat out ignored with others. There are a lot more issues but I am just getting angry the more I type. This was supposed to be our dream home and has now become an extremely bad investment.There have also been complaints from a lot of the houses in the estate, I have not met a family who has good things to say about Avant and how they handle these issues.This was all after they pressured us into finalising the deal or face losing the house, as first time buyers, we trusted Avant as reputable suppliers of homes.To end, the build quality of Avant homes leaves a lot to the imagination. The front part of our roof is now bowing and we are out of our snagging time with no recourse to get this issue resolved. If you do decide to buy a house from these cowboys, 100% make sure you get in snaggers to go through EVERYTHING so that you can pass it onto Avant, there will be a lot.I wish we had of read some reviews before deciding to go with Avant.So, just fair warning. If you want a stress free house buying experience, Avant is not the company to go through.Edit: I have sent through the details as requested.Edit 2: since getting the first reply confirming receipt of email, I have had zero communication since. Just shows the level of professionalism at play here.Edit 3: 28th July - we now have leaking through the ceiling into the garage from the master bathroom. This was previously “fixed” by Avant. I truly hope this review warns enough people off making one of the biggest mistakes of their lives. What a joke, stay away.

Byron · 28 July 2022

★★★★★ 5/5

Trustpilot

Went to Copper Gardens to reserve a…

Went to Copper Gardens to reserve a plot. Andrea was fantastic with us and was very knowledgable answering any questions that we had. We were made to feel welcome and everything was explained on the next processes.

Peter · 14 July 2024

★★★★★ 5/5

Trustpilot

Great service with no issues

Reserved our house in Bradley Point in July. Peter was really helpful and answered any questions we had which was particularly helpful as first time buyers. We moved in the end of November this year. We’ve had a great experience and no real issues. Very few snagging issues, Nick the site manager was quick to get everything sorted for us.

Suzanne · 30 December 2022

★★★★★ 5/5

Trustpilot

Highly Recommend

I would highly recommend Avant homes to anyone looking for a new home. We have had a couple of small issues, nothing serious but quickly resolved by site or customer care. I would like to thank Michelle from Customer Care as she has kept us updated throughout , and even calling when passing to see if everything is still ok. Really pleased with the experience.

LW · 10 June 2022

★★★★★ 5/5

Trustpilot

Fantastic member of staff

The member of staff (Vicky Phelps) that attended to us at the Summerville site was very fantastic, and amazing. Being a first time buyer, we are really grateful for her patience and her level of experience in answering all our questions. We must also add that she is a lovely and nice person.

Abi · 8 July 2024

★★★★★ 5/5

Trustpilot

Abi was really welcoming

Abi was really welcoming. The customer service was excellent and she kept us fully informed throughout the whole sales process, answering any questions we had. We have had a really positive experience so far and the level of detail she has provided was excellent.

Shamayla · 9 February 2024

★★★★★ 5/5

Trustpilot

Fantastic!

Julia Portington is a real asset to the Avant Homes team - the experience has been lovely so far with her support and understanding throughout. I'm grateful to have her as my point of contact!

Silvia · 28 July 2024

★★★★★ 5/5

Trustpilot

Our experience with both Caroline and…

Our experience with both Caroline and Laura has been exceptional. They are both understanding, sympathetic and excellent at resolving long standing ongoing issues that should have been previously resolved. Since taking over this site they have both worked tirelessly to resolve our ongoing issues.

Hayley · 26 January 2024

★★★★★ 1/5

Trustpilot

Disappointed with communications

We bought our house from Avant 10 years ago and have no issues however, the land behind my house is owned by Avant and there are old trees which hang over my garage. They have potential to cause damage to my and neighbouring properties. My husband and I have both emailed Avant to ask if the trees could be cut back to prevent any damage, very disappointed that we have had no reply.

GN · 22 December 2024

★★★★★ 5/5

Trustpilot

Great Customer Service at Avant homes

I'm happy with my plot from avant homes, the deal I got from the company was the very best compared to other options I had on sorby park I wanted a good space that would be convenient enough for a family of 4, and the site recommended by avant- team member ticked all the boxes. Speaking with the service team member Olivia helped me get exactly what I was looking for.The only reason I am giving a five star is the great service we received from her, she was patient with us, taking us through all the necessary informations and I appreciate her tenacity and willingness to answer all our questions.

Ivy · 6 September 2024

★★★★★ 1/5

Trustpilot

Dodgy building company

Dodgy building company. Over 220 snagging issues not including them leaving me a whole scottish winter with no heating downstairs due to ineffective front door letting out hot air, a broken vent in kitchen window and the only radiator in the living room doesnt work its a open design, so spent winter 2021 cold, hugging blankets. Back garden no fence ajoining neighbour and had to dig down 3 feet at my expense as full of weeds and very large bolders oh and build a fence. Chip in kitchen cupboard, hob scratched, lino lifted, render outside back bedroom window still outstanding 6 months on and they absolutely wont fix the noise coming from the floor between back 2 bedrooms so if i fall through to living room be warned Avant i will sue, incredibly poor workmanship. If i could i would give them minus review. The whole estate in Blantyre have issues with their front doors and so poor has the estate been left in that Avant have now after all houses have been sold been assigned a new site manager more elusive than the last one, good luck Mick whoever you are.

Maeoh · 3 May 2022

★★★★★ 1/5

Trustpilot

Customer service what a joke

We purchased our house in September 2021 we had a few snags some were fixed relatively quickly a manager was put in charge of sorting the outstanding snags out which still haven't been done 7 months down the line when i call i just get told ive gone as far as i can sorry. This is totally unacceptable. Ive tried going further up the ladder but my emails are just not answered.I wouldnt recommend avant homes to anybody they just take your money and run. Avoid at all costs. The site is cotchett-village mickleover.

Mark · 2 May 2022

★★★★★ 1/5

Trustpilot

I DEFINITELY DO NOT RECOMMEND.

I DEFINITELY DO NOT RECOMMEND.When we bought the house, we bought it by seeing the showhouse, we couldn't have bought it otherwise, but after entering the house, we came across a completely different house, I was very disappointed. The workmanship pattern is very bad. In general, I can say that if you intend to buy a house, do a lot of research. But definitely do not choose avant home. I have read the comments here before, I said, no customer is satisfied, unfortunately it happened to me too. customer service is very bad. until they get the money, they seem very interested. It just wasn't supposed to be my dream house.

Mehmet · 29 April 2022

★★★★★ 2/5

Trustpilot

An eyesore outside our window.

We really loved our new build and had no major issues or complaints but after coming home to some ugly parking bollards immediately outside our house we are beyond disapointed. The area was to our knowledge used for water access and when we bought the house we were explicitly told we could use the area for visitors parking etc as long as we gave access when needed (due to the nature of our small road that links to the main road). Which every house that shares this part of driveway has done and nobody has ever needed access to begin with. By adding these you have firstly lowered the value of our property (ignoring the fact that the CGI image we were told would be Infront of our house is actually a wasteland and now am expected building site is to remain there?). You have also caused an issue where by there is no possible way for a vehicle to turn around, forcing a far more dangerous manoeuvre of reversing onto the main road.It really upsets me to give such a low review and all this upset could really have been avoided by simply saying "please do not park here" and we would all comply. No communication regarding them at all.

Jasmine · 28 April 2022