Avant Homes Yorkshire Doncaster reviews

★★★★★ 4/5

Trustpilot

Very helpful visit

Anne was very helpful when showing us around the houses. We were not rushed and she answered all our questions. The visit was good as it allowed us to not only gauge the sizes of the houses but to see the quality of the workmanship. Very worthwhile

Bryan · 14 November 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Excellent customer service, and very helpful team. Have moved in last month. Michelle from Customer service has been very helpful in coordinating and resolving snags. She is extremely knowledgeable, professional and very helpful. Thank You Michelle for all your help and support.

M · 2 March 2024

★★★★★ 5/5

Trustpilot

High standards

Extremely professional sales team, clear with the details of the homes on offer and the buying process. The homes themselves seem to be built to all the latest standards and the land on which they have been developed is geared for families.

James · 4 December 2024

★★★★★ 1/5

Trustpilot

Terrible Customer Service

Terrible Customer ServiceWe moved in almost 2 years ago to the Highstonehall site in Hamilton and there is still a list of outstanding snagging items at our property which no one seems to care about.When we first moved, in the site manager assured us everything would be sorted straight away. (Probably to avoid any compliants to NHBC). However, this was completely disingenuous and left us with outstanding problems with the property.Its got to the point where the customer service team just ignore your emails/calls and will not progress anything. They generally resort to sending emails to all the residents every so often to say “wait to be contacted”. Its not acceptable 2 years down the line.We have purchased 2 properties now with Avant and cannot believe the levels of incompetence even after escalating the problems. There does not appear to be an end in sight. Avoid at all costs.

Neill · 21 April 2022

★★★★★ 5/5

Trustpilot

Sales Agent had great knowledge

All I can say is what great information we received from Avant Burnopfield Heather. We didn’t have an appointment but popped in when passing. The sales agent was busy but said if we had time to hang on 10 minutes she was happy to see us. We are not buying until next year as we are getting married this year but a new build is on our wish list. We had no idea on how it all works and Heather had the patience to explain from start to finish. The knowledge she gave us was great. We now feel very confident when our time to buy comes around. The show home was beautiful as well as the development. We will be looking at Avant first next year to buy our forever home. Hope to see you soon Heather.

Barry · 11 April 2022

★★★★★ 5/5

Trustpilot

Fairway - Beautiful site, what a view

We visited fairway in Burnopfield development a few days ago, and wow! I had an appointment with Heather who honestly was first class from the moment my partner and I walked in. I actually recognised her from many years ago when we were going to buy on a different site, so Avant have clearly snapped up a solid sales person. She walked us round the show home, and demonstrated exactly how the process would go.We didn't reserve on the day but are hopefully going to in the coming weeks. We never felt pressured, pushed or that any question (and I had many) was silly. We can't wait to hopefully progress with an offer on this beautiful site.

MrsJ · 10 April 2022

★★★★★ 5/5

Trustpilot

Andy Jones from Avant

Andy Jones was attending a repair in our home. He was very professional, efficient, tidy with a very friendly manner. He did an excellent job and explained thoroughly what he had done. He is a real Ambassador for Avant.

Helen · 25 April 2024

★★★★★ 1/5

Trustpilot

Poor post-sales communication

We've lived in our Avant home on Barley Gate in the North East for 3 years now. Generally we like our house and the area. The last house on the estate has been finished for months now. BUT Avant's post-sale / post warranty communication is pretty appalling. Our whole neighbourhood is complaining about the roads not being finished and topped off. Avant won't commit to a timeline and are avoiding communicating with residents - just giving very poor, repeated stock answer to queries. Apparently remedial works need to be carried out and now there is a vague "sewer issue" they need to fix. Absolutely no sign of this being done and no communication about what it actually is and how long it'll take (despite repeated asks!). The roads are dangerous with broken speed bumps that have damaged cars and look plain horrible. Very disappointing. Also beware of Kingston Maintenance company (now known as Open Spaces - they changed the name to try and remove the stigma!) who Avant instructed as the company to maintain our public spaces. Very bad indeed. The worst being the Suds Pond at the estate entrance (sold to us all as a lovely nature area to welcome you to the estate). Now it's just a scrub land eyesore that no one is happy with. Awful. We've got in touch with our local councillor and MP to help, but are no further forward. If you're considering Avant beware that they're not very trustworthy. Don't believe everything you're promised or have even signed. Ho hum.Phil Littledyke Plot 167 (ps TYPICAL stock response!)

Diamondphil · 6 April 2022

★★★★★ 1/5

Trustpilot

Housing estate left unfinished with poor communication

Initially we had a good experience with our house purchase, but we are becoming increasingly frustrated with the unfinished site. As soon as the houses are all sold they seem to move onto the next site and abandon you completely. Our road is still unfinished. No communication from Avant about this. After multiple emails we are informed there are remedial works required, but Avant can't tell us what these are or if/when they might be sorted. The temporary road surface is not maintained well. Edit to say that since I posted this review at least the loose sharp fragments of broken speedbumps have been cleared away, not sure ifthis was done by Avant or residents sick of debris in the road. They seem to be ploughing on ahead with the building site immediately next to us with no concern for our site anymore. This has put a very negative tone onto our initially positive experience. I will not be recommending Avant to my friends or family.Update: Despite the reply from Avant below they only gave a copied and pasted standard response to my emails, completely ignoring my concerns. No actual information as usual. I replied again to highlight the questions I still have and I have been ignored for a week with no response.

Becky · 5 April 2022

★★★★★ 1/5

Trustpilot

Fraudulent change of utility supply on…

Fraudulent change of utility supply on a property they took in part exchange and sold to ourselves. Exchanged contracts on jan 22 to purchase a part exchanged property. Registered with British Gas for dual fuel supply contract and pricing set up smart meter give system etc. In mid feb received letter from BG to say sorry you are leaving us. Tried to stop erroneous switch to SP but refused as stated had contract. After hours phoning around and logging a case with energy ombudsman finally advised that Avant homes had set up a landlord account for our property on the 21st feb and switched supplier. Avant ceased to own property on the 21st Jan. Currently cannot get switched back to BG and Scottish power claim they cannot switch either as need consent from Avant. Contacted three individuals at Avant have not receiveda single call back or email reply.Lord knows what else they have tried to change/set up as well for our property. Complete incompetence and failure to even be able to speak to them. Hopefully this will review will actually prompt someone to actually look at this farce and sorted it out.@avant homes. You clearly haven’t read the above properly as this relates to a part exchanges property you bought then sold so not a development. An email was sent to your group md detailing the specifics - I expect a response this today

Erica · 1 April 2022

★★★★★ 1/5

Trustpilot

Avoid Avant

I have contacted the support email that Avant send out to contact them over however only received the same copy and paste reply that numerous other residents on the estate have received about apparent issues on the estate regarding sewers. The estate was finished some time ago with everyone now moved in and as soon as that has happened avant have upped sticks to the new estate they’re building next door. The roads are in atrocious condition with severe pot holes, damaged speed bumps and bolts used for securing the speed bumps sticking out of the ground. They say that the roads haven’t been done because of an issue with the sewers yet can’t go into any further detail about this and no sign of them getting sorted any time soon despite them flying through the houses in the Vanburgh Gate estate next door. The roads are now at a point where they are dangerous especially the speed bump at the top of my street in Barley Gate. The roads have caused damage to my car which was mentioned on the email but this was ignored in the copied and pasted reply they sent back. As soon as people have moved in the customer service vanishes and has left a sour taste in many residents mouths. First and last time I will buy an Avant home.

Jack · 25 March 2022

★★★★★ 1/5

Trustpilot

Disgusting finish and attention to detail

Finished the development and made a disgrace of a mess to the front of my property and grass. Trued calling left messages and no one cares. The development is at Pilley South Yorkshire. I would add pictures but there's no option.

Natalie · 10 December 2024

★★★★★ 5/5

Trustpilot

Thank you Georgia for seeing us with no…

Thank you Georgia for seeing us with no notice today. You were so knowledgeable and informative you helped us a lot. We popped in and you were so friendly and lovely you have given us somthing to think about. Take care Lindsay.

Lindsay · 18 February 2024

★★★★★ 3/5

Trustpilot

Absolute terrible service

Absolute terrible service. Bought house April 2021. Didn't get certificates for property. After a lot of faffing got copies. Garden becomes water logged as solid clay soil with building materials and rocks/stones. To be fair as house was built prior to take over not had too many problems barring hob never connected, drawer fronts of some kitchen units keep falling off and terrible drafts through outside doors, bifold door hinge screws sheering off . Luckily as I am an electrical contractor and have tools I have mostly fixed myself. Some neighbours have had much worse experiences as bought after takeover.

John · 19 March 2022

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer serviceThere groundwork’s contractor Esh has caused damage to my property and they will do nothing about it, called Avant twice now and no call back. The lady on reception seemed genuine but no one bothers to return phone calls.The groundwork contractor came to my property to inspect the damage, advised me to go ahead and get the damage repaired then they will pay the costs. After work completed the contractor asked me to prove it was them that caused the damage.I have the contractor on my cameras and everything.As soon as the show home opens there will be a nice big sign on my fence saying what I think of avant and this is opposite the show home in Ingleby Barwick 😁

Andrew · 18 March 2022

★★★★★ 1/5

Trustpilot

Worst customer service you could…

Worst customer service you could possibly imagine. They will do the bare minimum and as soon as the 2 year period is up they won’t even entertain you. I have rising damp which comes under structural and they wouldn’t even send someone out to look, I’m now having to go through NHBC. Iv had aggressive behaviour from the site manager at Peerfields in County Durham, stairing me out in the street and I have CCTV of him looking through my windows which I’d post if I could. These people have no conscience and apparently no consequences for their actions. They advertise as upper market builder but that stops at the equipment they use, the installation is shocking and the treatment you’ll get is worse. Iv been in my house 3+ years now and still have no tarmac on the roads of paths, 2 leaking bathrooms and rising damp. With no end in site. STAY AWAY

Andrew · 15 March 2022

★★★★★ 1/5

Trustpilot

Worse than persimmon

Worse than persimmon! They sell you the dream, they treat you like royalty, up until that final survey is submitted! After that they could not care less about you. Customer service is none existent, you get the same blunt response each time. We endured years of building works opposite us, disruption , noise and mess. No consideration to owners around them whilst working, blocking drives, blocking roads, leaving mess, disruptive behaviour and most of all constant foul language. The standard of the house is great, but botch job repairs if your are lucky to get them out to do them. Still have a cracked tile but because they have no record of it been reported they won’t repair. Would never buy an Avant home again. And would never recommend to a friend or family member. AVOID, there is way better out there.

Ash · 15 March 2022

★★★★★ 1/5

Trustpilot

Take your money elsewhere.

Went to go view a house at avant and the customer service is awful. Went to two sites to view two different houses and the staff didn't have a clue. Asked about the 10 year guarantee, asked about part exchange and how to start the ball rolling. Met with blank stares. The staff clearly don't know their product and expect them to sell themselves. Took my business to two other new estates and was actually shocked at the stark difference between them. Shame, as the avant house we loved, but clearly they don't invest in staff training or customer service.We also walked around the estate after viewing, a current owner told us to beware of buying an avant house. Not a good representation of the company if people living in the houses, show you around theirs and all the issues they have with it.

Tommo · 14 March 2022

★★★★★ 1/5

Trustpilot

Live for wow! Wow at the lack of customer service!

If I could give no stars I would! Considering purchasing a house is the biggest purchase of your life to say it’s been disappointing is the biggest understatement I could make. Don’t get me wrong the sales and completion process was all fine at Highstonehall in Hamilton but once they had our money forget it! Over two years on and covid still being used as an excuse for incomplete snags/works. Customer service is non existent to the point our calls are now ignored unless we withhold our phone number and emails go unanswered. In just over two years we have had 5 floods/ water ingress issues, the most recent of which happened last week ruining our flooring and resulting in two holes being cut in the wall. Naturally I would of went through insurance but given this flood was a result of a faulty part (the same one had failed in our en-suite late last year and avant admitted these were no longer used as they are known to fail at around the two year mark). Naturally now this part has failed and caused damage in our downstairs they are refusing to acknowledge this fault and fob us off to insurance to fix it as we are just outwith our two years. However, they repaired works for our neighbours last year when the same thing happened and they were outwith their warranty. Obviously a result in change of management or lack of!! At the time of the flood we were told by Dawn at customer service that the site manager would be out and would get a report together of what needed replaced. This then never materialised. No plumber was sent and we were left to our own devisees to get a plumber out and all the time they knew we had a 3 month old baby in the house and no water! The next day we were told repeatedly that the manager of customer service would phone. A week on we are still waiting and have been ignored and hung up on. Dealing with Avant is a full time job in itself! Disgusted doesn’t even cover it!! Live for wow… certainly a good Tagline if you wish to hand over your hard earned cash and receive zero customer service and shoddy workmanship at best! I work in customer service and sales myself and if I behaved in this manner I wouldn’t have a job! Outrageous!

Ian · 14 March 2022

★★★★★ 1/5

Trustpilot

Avoid, Avoid, Avoid!!!

Having owned my Avant home for a few years now, I feel only now can I give my honest review of the house and services received from Avant.The house, is fine. Built to a good specification and fortunately the standard and quality of the workmanship is pretty good too (apart from the front door supplier they use - Solar Calibre).My issue comes, with any snags and any involvement with the customer services team and associated team leaders/managing directors. They don't follow any complaints procedures despite being publised on there website. It is a constant battle to resolve problems.I would certainly think twice about purchasing another Avant Home, due to the after sales service.

Craig · 14 March 2022

★★★★★ 5/5

Trustpilot

Grateful for the useful advice by the sales advisor

We are first-time buyers and we have little knowledge about buying a new home. We would like to thank the sales advisor for helping us with our purchase of our new home. She is really helpful and nice. She explains everything clearly and patiently. We get very useful and professional advice on the house type, the options and extras etc. She keeps us updated about the progress of our lovely home. We will move in our new home soon and we get very excited.

Mr · 12 March 2022

★★★★★ 5/5

Trustpilot

Avant Homes-Jackton Green

First class service from Avant homes at Jackton Green. I haven’t bought a new build property before but I have felt fully supported throughout the process. Nothing is a bother for the Regional Sales Advisor whom I met and it is lovely to meet someone who genuinely cares for people. My family and I have received such a warm welcome to the development. She is certainly in the right job! I cannot wait to move into my new home and I would highly recommend Avant to anyone.

Nicola · 12 March 2022

★★★★★ 1/5

Trustpilot

Not even worthy of the 1 Star

Not even worthy of the 1 Star. We have had numerous issues with our Avant Home. Purchased a Cotham for over £500,000 and moved in December 2021. Since this time we’ve had email battles (as customer service refuse to pick up the phone and speak to their customers) every week. Water pressure issues, faults with pretty much all fittings breaking (cheap crap materials fitted) granite work top cracked, floor tiles cracked (all which we paid a considerable amount for as ‘extras’) refused to be repaired under warranty. The girl in customer service needs serious training on Avant Warranties and what’s covered. Service manager simply brushes customers off. Both could do with basic conversation training and how to actually speak to people, there are other words in the English dictionary other than ‘not covered under warranty’. Seriously would not EVER buy a home from Avant again. Bought this house as our ‘forever home’ we’ve already started looking for a new house. This one isn’t fit for the dog. Disgusting after care.*** I have responded to the below via the support email address provided, I will post any responses I receive going forward ******UPDATE- as suspected this was a generic email, I have also added another generic email received from ‘Customer Services’ stating as usual that we have damaged items that have been installed incorrectly and will not repair or replace. Disgusting. Email received from customer service- Good afternoon Carli, Apologies for the delay in coming back to you, I was awaiting a response from the granite company. We have passed on the photos that you provided and requested their opinion on the crack as they are the experts in this matter. Unfortunately they have come back to us and have advised that they are of the opinion that something has been dropped on the area causing the worktop to crack, and that this is impact damage. Regrettably with this being the feedback that we have received from them this is not something we would look to attend to as this is not covered under warranty. I understand that this is not the outcome that you were hoping for. If you would like to have your own report carried out by a granite expert, and if this shows that they believe this issue to be down to a fault, we would be happy to have a look at this, however at present we would not be able to assist with this issue. Kind regards, Customer Services Team​

Carli · 12 March 2022

★★★★★ 5/5

Trustpilot

A lovely new home

As this was our first house we were a bit unsure of buying a new build property, but Avant and their solicitors made the process as easy as possible. Very responsive customer service from exchanging contracts last year, to getting in touch with the site managers now with any queries. Although the process for choosing extras could have been clearer as the spec changed during our build, but we are very happy with what we got in the end. Even if the kitchen choices were a bit bland for our tastes. A painless completion process, our solicitors were able to get all the paperwork through quickly on the day and we got to pick up the keys early in the day to start moving in. No major issues so far, a couple touch ups here and there, but no horror stories like what I've heard from other new builds.The builders are still on site and always willing to pop in and fix any small snags. We've now got a very nice house which is a million times better than anywhere we've lived before.

Josh · 11 March 2022