Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOh dear
Oh dear avant homes . Where do I start ? Maybe from our first visit to the show home in Mansfield where we were told by the sales rep whilst she was eating her salad and (maybe selling the houses but still not sure🤔) that if we could all win the lottery we could afford an avant home 😳. It got better. Many unreturned phone calls. Valuations on our house that showed we could afford to buy our dream house and erm …. nothing. Not quite sure what to think. Anyway have since got a house with a very professional company that actually return your calls and treat you like a valued customer.
Heather · 10 January 2022
Agent replied · 10 June 2024
Hello HeatherI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And the date you visited usYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 5/5
TrustpilotAvant Honeyman Park
Absolutely lovely customer service! Jacqueline is amazing, she is caring, smart, fun and friendly. Loved how she helped with the smallest details to make our home special. Very pleased with choosing Avant services.
Ilze · 14 July 2024
★★★★★ 5/5
TrustpilotVisited site office today at…
Visited site office today at Micklefield to discuss Sherburn site. We were warmly greeted by Sarah. We felt valued and supported, Sarah was professional and helpful and gave us all the information needed to progress forward. Thankyou Sarah
Joanne · 11 April 2024
★★★★★ 5/5
TrustpilotGreat house buying experience
Recently purchased a house on the Waterside Quarter development ar Chesterfield. Really pleased with the house and after sales service has been excellent. Reported a number of minor snagging faults and the team have always responded really quickly and resolved the issues. Always happy to advise on stuff too. Special mention to Janice on the customer services team and Mark, the deputy site manager . Thank you
Gary · 24 June 2021
★★★★★ 5/5
TrustpilotAbbie was extremely personable and…
Abbie was extremely personable and thoroughly professional and went through everything in detail.Answered all our questions, no matter how simple or complicated they were, with the utmost patience and understanding. Made sure that we understood everything.
Debra · 17 May 2024
★★★★★ 5/5
TrustpilotBrompton mews reservation
We reserved our house today and could not be happier with the process and support from Vicky at Brompton MewsWe feel she has gone above and beyond and look forward to watching our house develop in the coming months.
Anonymous · 16 December 2024
Agent replied · 26 December 2024
Thank you for leaving your positive review, we really value your feedback. We will pass your high praise on to Vicky and good luck with your new home!
★★★★★ 5/5
TrustpilotHad great service from Louise and…
Had great service from Louise and Natalie( Avant Homes ) . So helpful ..so friendly . Supported our house purchase journey from start to finish . Buying a house is never easy and can be stressful… however you know you can pick up that phone or go to the Avant office and you get greeted with the warmest welcome and they work to resolve any issues or concerns you have . Any house snags were listed in no time and within days they were being resolved … great service and the workmen so so friendly .I even lost my new house keys on move in day .. Louise and Natalie calmed the situation and even waited after their going home time until the keys were found. So grateful for these lovely people . First class …. Thankyou 😊💕
Santosh · 26 July 2024
★★★★★ 5/5
TrustpilotVicki Phelps from Summerville
Vicki Phelps from Summerville in stockton. What a women has gone absolutely above and beyond to support us in our journey she has been there every step of the way and we have now finally after my over thinking and Vicki's reassurance reserved our forever home! This women is worth her weight in gold and has honestly been a godsend! The Avant team are absolutely brilliant and we are now well on our way to our perfect home and perfect future thank you for everything you beautiful bunch ❤️
Sophie · 26 July 2024
★★★★★ 5/5
TrustpilotJacqueline has been extreme helpful and…
Jacqueline has been extreme helpful and supportive during the purchase of our new home. She has been fantastic during negotiations and very knowledgeable on updates and information, answering all queries efficiently and effectively. Really enjoyed the process and we thank her for her fantastic customer service.
DAVID · 9 October 2023
★★★★★ 3/5
TrustpilotPoor contractors but nice estate
The sales experience wasn't great , spec changed after we had signed up but couldn't get compensation. After this the house itself is nice BUT trying to get snags fixed is a nightmare. the sub contractors do as they please and customer care are powerless to get them to do things, very poor management support for the people on the phoe who take the brunt of buyers frustrations and annoyance. Contractors work not really up to standard and unreliable at turning up. TBH we fixed quite a lot ourselves. Also Avant were very unhelpful, not to say obstructive when we wanted to put solar panels on our house. Having said that we like the house and estate so go ahead if you can put up with the frustrations of the subcontractors not fixing the snags.
Margaret · 19 July 2024
★★★★★ 5/5
TrustpilotMonkswood
Our opinion on New Builds has certainly changed! Recently we have purchased and moved in to our forever family home on the Monkswood site and from the start the team have been nothing but helpful and accommodating. As with everything in life there had been a few minor hurdles (mainly with the part exchange) but nothing that had been a deal breaker. Since moving in, Ian, Dave, Lisa and Zara have been incredible. Everything had been explained to us reagarding our new home and details left in case we needed anything. We have had a few very minor snags (mainly cosmetic) which have been recorded and dealt with efficiently whilst keeping us up to date on progress. We honestly couldn't recommend the site team or the quality of the build enough. We absolutely love our new home and can't wait to make many happy memories as a family. A big thank you to the site team for making our move as seamless and effortless as possibly, we truly are very grateful for all of the help and support.
Courtney · 18 July 2024
★★★★★ 2/5
TrustpilotAvant North East - Absolute Joke
What a nightmare Avant North East and their tradesmen are. We have used a full years holiday entitlement in 3 months waiting in for appointments to fix snagging issues. Their tradesmen turn up and look at the job and disappear never to be seen again. Then a different person comes to look at it again. If they do actually carry out any repairs they always manage to make them worse and then have to come back yet again. We asked for compensation for all of the time off that we have had to take as we now don't have enough holidays to cover child care in the school holidays but they have refused to offer us anything at all. Absolutely socking. Where they get their tradesmen from is beyond me. The must be the cheapest of the cheap.
M · 18 July 2024
★★★★★ 5/5
TrustpilotExcellent
Excellent I have just moved into an Avant homes new build. The process was amazing from start to finish. Lisa and Fiona the sales representatives have been so friendly and helpful. Bob Jarvis the site manager has gone above and beyond to help us. As with all new builds you get snagging issues. Bob has made sure most of these issues have been resolved within the first week absolutely amazing I would also like to mention Adam another site manager who has been so helpful. Avant homes you have excellent staff working for you! Can’t fault Avant homes. The houses are beautiful.
Karen · 9 July 2024
★★★★★ 5/5
TrustpilotSarah was very friendly and easy to…
Sarah was very friendly and easy to communicate with, she was also very knowledgeable in relation to the site we discussed,This confirmed I wanted to take the next steps in purchasing a new home
Ian · 1 June 2024
★★★★★ 1/5
TrustpilotDirty sales tactics
Dirty sales tactics, the house we were looking at was advertised with a 10k deposit bonus and estate agent fees paid. So we put our house on the market, got a buyer in place, then when our contract came through. "What 10k deposit bonus?". They expected us to carry on because we'd gone so far already. They wasted our time, our buyer's time, estate agent's time. Now the house is back up on their website advertised with 10k deposit bonus...
Matthew · 7 July 2024
★★★★★ 5/5
TrustpilotJulia (Portington) is just the most…
Julia (Portington) is just the most helpful person ever! Always smiley and keen to sort out any queries or difficulties as soon as possible. Very understanding of individual needs. I couldn’t wish for a better salesperson and she is always a delight to meet.
Diane · 11 September 2024
Agent replied · 23 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Julia.
★★★★★ 5/5
TrustpilotAdam, Fiona and Bob are all legends
The team at Pavilion Acres was warm and helpful.Adam, Fiona and Bob are all legends. Always ready to help. They made the whole process great.I will definitely recommend Pavilion Acres
Prince · 29 July 2024
★★★★★ 5/5
TrustpilotAmazing Customer Service
I dealt with a lovely lady called Shamola who went out of her way to assist me in viewings as I was travelling from outside the UK. Even when she was on holiday she kept an eye on my itinerary to ensure everything was in place. If Shamola is anything to go by Avant Homes has one of the best customer services I have experienced.
Sarah · 16 June 2021
★★★★★ 5/5
TrustpilotLewis and his team at the Greenlock…
Lewis and his team at the Greenlock Place were exceptional. From the warm welcome at the showhome opening to their genuine assistance, they made the experience memorable. Despite not making a purchase at this time, their support and property options were impressive.
Joanne · 1 December 2023
★★★★★ 5/5
TrustpilotLouise Fell - Jackton Development
From start and finish Louise Fell at the Jackton site was brilliant! She always responded to questions and made the buying process smooth and enjoyable from day one (being English buyers in Scotland) we was worried that things would go bad as we only saw the house once before we moved in. She did videos and took pictures at each stage of the build and even did video call with us. It’s been a week since we moved in and it feel like a great community with Louise and Site manager Alec. They really cannot do enough for us! Not all sales reps will go above and beyond but Louise certainly has.
Carla · 22 June 2024
★★★★★ 1/5
TrustpilotI would leave a 0 if I could
I would leave a 0 if I could , nothing but problems , terrible customer service , told us our issues would be rectified and still hadn’t happened , I have written so many emails to customer services and nothing is being done after 5 weeks , I am now looking into what I can do legally to get my issues sorted out , moving is a stressful time anyway but this is another level buy at your own risk if you want months of misery.
Ang · 21 June 2024
★★★★★ 5/5
TrustpilotRecently reserved a home with Avant
Recently reserved a home with Avant at Bishops Quarter - Sarah has been wonderful though out. Super informative and helpful during the entire reservation and choices process. Would highly recommend. Been stress free and smooth!
Daniel · 22 April 2024
★★★★★ 5/5
TrustpilotThank you Cathryn & Patricia!
Although we hit a few stumbling blocks with some of the staff we were lucky enough to meet Cathryn and Patricia working at the Ten Locks Village site recently. They were both fantastic. Thank you Cathryn and Patricia!! As a result of their fantastic service we purchased our new family home. I really hope the rest of the process is as pleasant!
Alex · 7 December 2021
★★★★★ 5/5
TrustpilotThank you Lewis for seeing us with no…
Thank you Lewis for seeing us with no notice. We popped in on the off chance of viewing a property and you squeezed us in. You answered all questions put to you an made the whole experience comfortable
Sam · 20 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
