Trusted Agent profile · Doncaster
★★★★★
1,795 reviews across 1 platform
Leger Way, Doncaster, DN2 5RW
Part of Avant Homes Yorkshire, see every office.
Avant Homes Yorkshire's office in Doncaster, at Leger Way, is rated 3.7 out of 5 across 1,795 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Avant Homes Yorkshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Doncaster.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
5/5
TrustpilotWe recently purchased a 3 bedroom home…
We recently purchased a 3 bedroom home on the collingsgate sotw. Yea there have been a couple of delays along the way, but it’s to be expected with a new build. Overall we extremely happy so far with the service and love our new build , thank you Louise you have been a superstar through the whole process.
5/5
TrustpilotExcellent Customer experience
We have just secured our plot at Copper Gardens Ingleby Barwick. Joanna has been superb throughout the whole process, welcoming and extremely informative on our options. Guiding us through our journey since August last year she has been a godsend! Can’t wait for completion on our new home - 5*
5/5
TrustpilotLewis was a pleasure to deal with :)
It was a pleasure dealing with Lewis this weekend at Skelton Lake (east Leeds). He was great, nothing was too much trouble and he put our mind at east about so many things. He was helpful, but not pushy. Reachable but not pestering us. He was relatable and understood all the worries that moving house with a 5 year old give.
Hi Sarah, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
1/5
TrustpilotDO NOT DO NOT DO NOT BUY CANNOT…
DO NOT DO NOT DO NOT BUY CANNOT RECOMEND AVANT SHODDY WORKMANSHIP POOR COMMUNICATIONS BEEN IN 8 MONTHS STILL OUTSTANDING ISSUES AM AT STAGE 3 OF THEIR COMPLAINTS PROCIDURE AND THE DIRECTOR CANT BE BOTHERED TO REPLY DONT BUY WISHED ID NEVER HEARD OF THEMHAVE REPLIED TO AVANT NO RESPONSE NOTHING NEW THERE SO WILL NO EXPLORE OTHER OPTIONS SAME OLD SAME OLD OF THIS AWFULL COMPANY DONT EVEN REPLY WHEN ASKED TOO ON TRUSTPILOT
Hello TCThank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.I'm sorry to hear that you have not been satisfied with the complaints procedure and we'd be keen to assist you in any way we can. Could you let us know:- Your full name- Which Avant Development you’ve dealt with- And your plot numberAnd we'd be happy to follow up with the Customer Service team of that region and work on getting you a reply and some answers to your issues. You can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotCygnet Park -Lesley
We can't thank Lesley enough for her help. She was so helpful and explained everything to us we were comfortable and at ease. Customer service was fantastic. We hope to be back soon! Thank you again Lesley.
1/5
Trustpilotvery poor house quality and after care
very poor house quality, have had a leaking roof twice loose bricks , first leak they fixed after numerous unanswered emails , now telling us we have no warranty for second leak .. also trying to take on a small area of land which they landscaped and are supposed to maintain , but havnt touched in 8 years so took upon ourselves to maintain ..they havnt replied to any of our queries regarding fencing the land in , possibly purchasing from them.. seems once they have your money it’s game over..daisy lane in downham market pe38 9avat say only 2 years warranty on roof , but came an repaired 2 yrs ago when the house was 6 yrs oldalso have live chatted with avant at least 5 times about an area of land running parallel with our garden which we have maintained to stop the weeds and brambles overcoming our fence was told it would be maintained, would like to fence it in and make it ours ,(maybe purchase) but unsure how to go about it , hence all the live chats .. was promised a next day reply on every chat just to say sombody is looking into it , we have never had any kind of reply (10 days later)Have now received a reply telling me that the region head of customer services is now in contact with us , Well there NOTme and my partner both provided contact details and still no communicationYet another month has passed , still no communication from avant homes regard land we are still maintaining and wanting to take on as ours
Thank you for your review Mr BrownWe have asked Trust Pilot to ask you for additional information so that we can identify you in our system and look into your issues. Please can you let us know your development name and plot number, or alternatively edit your review so we can get in contact?Many thanksAvant HomesUpdate: I understand our Region Head of Customer Service is now in contact with you Mr Brown to progress matters. Now that your communications are with the correct region I am sure they will be able to advise you going forwardsMany thanksAvant Homes
5/5
TrustpilotThank you to Lauren at Rosewell for…
Thank you to Lauren at Rosewell for being so helpful and informative. Lauren was very friendly and knowledgeable. She followed up very quickly with answers to our questions that needed a little bit of research.
Thanks you for your reviewGreat to hear that Lauren served you so well on your recent visit, and we hope to see you again soonKind RegardsAvant Homes
5/5
TrustpilotModern Living Redefined
Avant Homes excels with modern designs, high-quality craftsmanship, and abundant natural light. Their homes are built with premium materials and meticulous attention to detail. Customer service is top-notch, with responsive communication throughout the buying process. Despite being on the higher end, the quality, design, and energy-efficient features provide excellent value for money. Located in desirable areas with easy access to amenities, Avant Homes offers a superior home-buying experience, making them a highly recommended choice for stylish, durable living.
5/5
TrustpilotAn amazing journey from start to finish
What an amazing company! From to start to finish I cannot fault Avant, there client service is 5*. In particular our sales advisor Lisa I cannot thank her enough she has been exceptional. Throughout the whole procedure she has been on hand and made our journey smooth and stress free, as first time buyers we would have been lost without her. On completion we have had visits from the contacts we need at Avant. Lisa, Ian and Dave you have all been superstars we are so pleased we chose Avant!
1/5
TrustpilotFailing Retaining Wall
After leaving a review for Avant Homes they very kindly responded with a response which was not personal to me. Asking for my details in order for them to look further into the problem. If you look at your files you will see plenty correspondence going back and forward with Avant consistently refusing to accept any responsibility. This company cannot even respond with a well mannered response they are rude and have no people skills.
Hello ElaineI'm sorry that you think our response was not genuine. We take feedback like yours very seriously and I would like to help you by speaking to the right people who can help with the issues you have raised.I hope you can appreciate that Avant Homes is a large company with several offices across the country. For GDPR purposes, this office does not have access to individual customer correspondence, and in order to escalate your concerns I need to know which team to get in contact with. If you could email support@avanthomes.co.uk with the development you live on and your plot number I will speak to the regional office as soon as I can.Kind regardsAvant Homes
5/5
TrustpilotAndy the joiner was great
Andy the joiner was great. Fixed all the jobs on his list and more. And left no mess. Also great advice. Friendly, a pleasure to have here. Thanks Andy!
1/5
TrustpilotNo response to my enquiry
I emailed them with a query regarding land ownership which they have totally ignored. They only seem to be interested in selling new homes, nothing else matters to them. It also appears that staff turnover, particularly Directors is very high.
1/5
TrustpilotConstruction Quality very Poor
I am a structural engineer and let me tell you this, the quality of their buildings is rubbish. We purchased a flat in 2020 and every once in a while new cracks appear. Before handing over the plots they are very nice and helpful as soon as you pay they won't be bothered anymore. Before purchasing the plot they have told us there will be bike sheds. My bike was stolen recently only because the Cycle stands were not secured to the ground! they could easily be loosened. We have contacted them to improve the sheds not only they ignore us but instead, we received a bill which included the quotes for improving the bike sheds and we were asked to pay £££££ for improving their poor design. very disappointed.
Thank you for your review SarannePlease can you confirm your development and plot number on your review so we can look into this matter further?Many thanksAvant Homes
5/5
TrustpilotBella made our experience great
Bella made our experience great, she was so helpful, informative and supportive, offering perspectives and helping me and my wife go through a lot of things related to the houses that we visited, which we would've missed, if she wasn't there.
5/5
TrustpilotExcellent service
Excellent service! Olivia was fantastic. She was kind and helpful whenever we had any questions. Very approachable and nothing was ever too much trouble. Thank you Olivia!
5/5
TrustpilotBrecks Lane Park Part Exchange
We’ve done a part exchange at Brecks Lane Park. After reading reviews online once we made our reservation I was really worrying about what we’d let ourselves in for. However, I have nothing but good things to say about Avant and we absolutely love our home and the whole process took just under 8 weeks.The whole experience was made even better with James, our sales advisor. He was friendly, knowledgable and welcoming from our very first appointment and was constantly ringing and emailing with updates. Nothing was too much trouble for James, including showing me to the house at least once a week. Overall a really positive experience. I’d definitely recommended.
5/5
TrustpilotAmazing experience
Sam has been amazing from start to finish. We've been so well looked after & well informed throughout our journey so far. Adam, who helped us with our choices has also been great, the experience of picking bits for our house was lovely. We couldn't recommend Avant enough and are so excited to continue our journey with them until our house is ready :)
4/5
TrustpilotEverything went nice and smooth pre…
Everything went nice and smooth pre owning the house, after we found a few little issues but they got solved over a couple of months. Based on my experience I can recommend them as a builder, though there is still room for improvement. Thank you Ivan, site manager, and Jamie, sales agent, Radford’s Meadow, Micklefield.
1/5
TrustpilotTerrible Customer Services
We have been in our home on Meadowgate Point for just over a year and we are still waiting for snagging issues we reported after we'd moved in to sorted ! We thought being a new build it would be better insulated making it more energy efficient but it is the coldest draughtiest house we've ever lived in ! .Weve uncovered numerous examples of very sub-standard workmanship with our property over this last year and we keep finding more. I wouldnt recommend Avant and the aftersales service is terribleUpdate as of 21/02/2021We are due a contrator visit this week to address minor issues. However outstanding issues we have yet to have rectified are draughty windows . draughty front door .Loose patio slabs Lots of promises from Avant regional team but no action .
Thank you for your review LynnWe have spoken to our Regional Customer Service team today who have confirmed that the remaining appointments for the outstanding jobs on your home are now booked in for completion.We are sorry that they have taken longer than anticipated, but hopefully we are almost there.Thank youAvant Homes
4/5
TrustpilotVicki has been amazing so far with our…
Vicki has been amazing so far with our Avant journey. Her communication has been excellent and we wouldn’t have proceeded with the reservation if it wasn’t for her! X
1/5
TrustpilotPoor Customer Journey
I am still waiting on a refund for a cancellation that avant homes would not agree to extend for another 3 months. am not happy that it takes 28 days for this to be processed. Avant are quick to take the money to reserve the property and as quick to put the property back on the market but it takes 28 days for a refund that’s a joke. The property should not be back on the market until refund has been processed. It’s been a few weeks now and still no sign of the refund that I am entitled to and Avant have no right to keep this money. I still think Avant could of kept the property for us as if it wasn’t built then we would had to wait. The development is going to take 4/5 years so a few months to wait on 1 property which we reserved wasn’t much to ask. I also very much doubt it that when a new buyer comes along that the property with be sold and completed by March with how long solicitors are taking right now. Anyway can I please request to receive my refund that I am entitled too ASAP
Thank you for your review Mr ThomasPlease accept our sincere apologies for this delay in refunding your reservation fee, and any inconvenience this has caused.We have spoken to the Regional Managing Director who has committed to putting right this administrative oversight, and who has requested a fast payment via our finance team meaning the refund should be with you very soon.Again, apologies for this mistake and bringing it to our attention so we could rectify it.Kind RegardsAvant Homes
5/5
TrustpilotAvant Homes Stockton Experience
Me and my partner have recently been speaking to Vicki Phelps at Summerville Quarter and she has been great and very informative regarding our queries on a house purchase. Vicki has went above and beyond to accomodate us with our busy schedule and has been very flexible relating to viewing properties. Very knowledgeable and approachable with questions we had and able to point us in the correct direction to make the process easy and stress free.
2/5
TrustpilotAn emotional roller coaster
An emotional roller coaster, lots of false hope and no straight forward answers. Given 2 week reservation to sell our own house which obviously didn't happen. Offered part ex but then had it taken away. Not to mention money spent, mortgages applied for and approved and time wasted.The last hope was to part exchange then for them to say sorry not available on a new release when the new release had it written underneath it on their own website. Extremely upsetting and disappointing experience all round which could have been avoided.
5/5
TrustpilotLouise was a real star
Louise was a real star talking me through everything and going the extra mile to ensure I understood everything while being realistic about timelines and my expectations. I look forward to working with her to seem my new house to completion.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Yorkshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Doncaster.
