5/5
TrustpilotViewing Avant Homes - LS9
The Customer Service Adviser was very polite, calm and helpful.
Trusted Agent profile · Doncaster
Avant Homes Yorkshire Doncaster reviews
★★★★★
1,790 reviews across 1 platform
Leger Way, Doncaster, DN2 5RW
Part of Avant Homes Yorkshire, see every office.
Avant Homes Yorkshire's office in Doncaster, at Leger Way, is rated 3.7 out of 5 across 1,790 reviews on 1 platform.
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Reviews
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTheir Moto is "live differently"
Their Moto is "live differently"We moved in our new home on the collinsgate site, Coalville.On the day we moved in the house had not been cleaned properly, we thought this is a poor start as the house is supposed to be inspected by 3 different people. We have found various of faults with the house ranging from the main bath needed to be replaced ( this took 3 attempts) the stair newel post is 10mm out of level and still needs to be resolved. Alot of glass in the windows was scratched, now replaced. The garden wall had to be partly taken down and rebuilt due the the wall being out of level and the top coping not level with each other. The door bell which we upgraded still isn't working, we have been move in for 9 months. Kitchen wall units are twisted, they have been out twice to fix these and they have failed on both occasions. Customer service I don't find helpful, I told them the radiator in our relax area was too small, it took 2 different plumbers to agree. They have built a stone wall for our boundary but it's that close to the house you can't walk through the gap. These are just a few examples of the poor workmanship and lack of attention to detail. Avant homes have had 6 months to put our house in the state it should have been when we moved in, we are still waiting for work to be finished so like Avant say "live differently", . You pay a lot of money for these houses,simply not worth it
5/5
TrustpilotRecently urgent issues resolved immediately
Recently I've had urgent issues with plumbing and a door not locking, Avant did an excellent job especially Shelby, in getting technicians out immediately to resolve the issues. The locksmith came out Sunday as soon as I reported the issue, Matthew the locksmith also did an excellent job.
5/5
TrustpilotPenicuik Development - Andy Jones
Andy Jones came to do work on the property and was absolutely superb. Did a number of little jobs all in one go and was very friendly and got everything sorted very quickly and very efficiently. Guy was a credit to the company.
5/5
TrustpilotJessie Barber at the Radfords Meadow…
Jessie Barber at the Radfords Meadow site at Mickelfield Leeds has been welcoming, helpful and kind from start to finish, she’s very approachable and gets things sorted,if she says she’s going to do something then she does, nothing was too much trouble for her,great experience all round with Jessie.
1/5
TrustpilotEven they don’t deserve a one star
Even they don’t deserve a one star highly not recommended this company Customer service is really bad nobody cares they don’t work too long workers in this companyIf you talk somebody today next two months later it will be gone that workers Let me explain my problem explain myWe move in to plot152 swaffham house in 2019 begin in January New build brand-new houseAnd we find out door scratches on main doorsAnd I report to the site manager which is who work for our Avant he bring someone he says they will spray the doors which is plastic doors Site manager Vince byrne he didn’t put on the system what ever it’s not my problem end of the day at the time they fix the doors it doesn’t come from my pocket it is Door is paint he paid from the company money on the head office they told me is not on the record this doorSo paint coming off now 2020 year after also report to the NHBC they’re not taking any action Avant home told the NHBCThis is the message from NHBCAfter the meeting the builder was contacted, and reported that they thought the door had been cleaned with an unsuitable product by the homeowner.The NHBC are unable to determine the cause of the discolouration and do not know how the door has been cleaned. Therefore, this item is beyond the scope of the Resolution Service.We never use unsuitable products for the door they don’t won’t do Because will cost money for them and +house still WarrantyMy another complainKitchen doors when is rain water coming in they didn’t fix that as well good news NHBC except this complain they will put right hopefully soon as possibleDon’t buy house don’t waste your money 👎🏻👎🏻👎🏻
5/5
TrustpilotBrompton Mews
We are first time buyers and moved in a few weeks ago. Peter made the process as smooth as possible and kept us up to date with any developments. Peter was friendly and answered all questions we asked.
5/5
TrustpilotBrecks Lane
Brecks Lane - Advisor JaneWe visited brecks lane as first time buyers and the first site we have ever visited. Jane was great at giving us pointers and promised to keep us in the loop with upcoming changes to the site. Great first experience and looking forward to speaking to Jane more!
5/5
TrustpilotLaura is Avant’s biggest asset!!!
Laura is for sure Avant Homes’ biggest asset! She is amazing at her job, always goes above and beyond and has incredible attention to detail. She certainly made our experience with Avant and our new home a lot more enjoyable. Thank you for all your hard work and always trying your best to help, Laura. We very much appreciate it.
1/5
TrustpilotM Uysal
I bought a house from Avant Home, and I honestly cannot describe how disappointed I am. I never thought a house could be this poorly built. From the moment I moved in, it became clear that the quality of their work was shockingly bad. Everything from the materials used to the overall workmanship is simply unacceptable.If you’re considering purchasing a property from this company, I strongly urge you to take the reviews seriously. They are not exaggerating. The craftsmanship is substandard, and the finishing touches are sloppy at best. The issues I’ve encountered range from structural problems to cosmetic details that should never have been overlooked in a brand-new home.I deeply regret trusting this company with such an important investment. If you value your money and peace of mind, please take your time to research thoroughly before making any decisions. Don’t make the same mistake I did, choose a company that genuinely cares about quality and customer satisfaction.
1/5
TrustpilotBuyers beware - Happy to take your money......
I am not normally one to leave negative feedback, however I feel strongly that buyers need to enter into any agreement with Avant with realistic expectations.In there marketing Avant claim that the homes are unlike any other and that they do not accept compromises. They also harp on about their Avant Gold Standard, which quite frankly is beyond a joke.We know for a fact that we are not alone in our views, as others have expressed the same. Ever since we exchanged contracts the experience has been worse than poor with little or no communication regarding progress updates. We were initially told a move in date, this was then delayed by over 6 months resulting in the loss of our buyer, Avant agreed to help by Part Exchanging our house, however their offer came in under the valuations given by there 3 assigned agents (Avant advertise 100% market value), the mortgage valuation on our new property also came in lower than the sale price. When we challenged Avant on this there response was "fine we'll cancel the sale then!"The final delays were due to our house not passing the Avant Gold Inspection. On moving in we discovered, damaged door handles, uneven plasterwork, defects to tiles, areas not painted and even missing insulation. In addition the external bricks on the garage were a different brick from half way up. It has taken 18 months to get 3/4 of the initial list done, with most repairs requiring multiple visits due to poor workmanship. The house has been re-plastered the finish was that poor. We have also had issues with the driveway, whenever you turn your wheels it pulls bits of tarmac up, this was challenged and replaced once and the fault has continued. The latest response that we have received from their CEO and MD is that they are not willing to address the issue, as they are satisfied that it is fit for purpose, when we challenged this they had a report done which they are not willing to share the findings of, although conversations that we have had with contractors would support our argument. This lack of Customer Care is something than runs right through the business, even down to the site management who has demonstrated clear examples of sexual discrimination towards females, and has a general attitude of talking down to people. His attitude is that he is not customer facing so doesn't care! Is he not aware that he is talking to customers on a daily basis!Anyway this is an overview of my own experience with Avant Homes and to go into too much detail would take too long!
5/5
TrustpilotExperience with Avant Homes
I met with Lewis today from Avant Homes.It was a very informative meeting.Lewis is a very decent well-trained and professional sales advisor.He gave me plenty of time to look at the houses and we set another meeting to look again at the houses which i liked with my husband.
5/5
TrustpilotLaura came to my house at Waterside…
Laura came to my house at Waterside Quarter to fix some snags and wow!! What a lady. There’s not a thing that she cannot do, she is an absolute credit to the company. Couldn’t rate her level of work high enough and with her professional and kind attitude I felt she needed highlighting with a 5* review! Thank you Laura!
5/5
TrustpilotLewis Simms Good review
Lewis was brilliant, helpful and even managed to get us an appointment the same day, very helpful & professional, explained all options to purchasing a new house and deposit options, once closer to the time I will certainly be booking and request Lewis to sell us our house
5/5
TrustpilotGreat Experience at Vanbrugh Gate - Julie
Currently waiting for our completion date at Vanbrugh Gate and Julie has been so so supportive and welcoming to us as first time buyers. She has helped us more than she knows, and the rest of the team have been really friendly and approachable. Thank you to everyone at Avant, Vanbrugh Gate!
5/5
TrustpilotCustomer Support - Joe
Joe was excellent tonight! He remained in the marketing suite answering questions, for a considerable amount of time after it was due to close and was extremely helpful. He was sincere and personable, endeavouring to assist me with all the queries I had.Thank you for the help.
Agent replied · 10 June 2024
Thank you for the review Adam.Really pleased to hear that your recent visit was a productive one.Rest assured we will be here for you with whatever you need in the future.Thanks againAvant Homes
5/5
TrustpilotLewis was very helpful in answering any…
Lewis was very helpful in answering any queries I had and gave a very good overview of the site and what was being developed over the next 10years. It's made us consider this development as a potential area to move into. thanks Lewis!
5/5
TrustpilotExcellent customer service
Excellent customer service from both Lewis Simms and a close colleague of his called Jamie (alternative site but didn’t catch his Surname). Lewis was polite, welcoming and explained through specific details. His knowledge and expertise were great.
5/5
TrustpilotCraigowl Dundee - Andy Jones
Andy Jones came to visit us today to do some some snagging bits on our house. Nothing was too much bother and all done just as he said he would. Went above and beyond to help us. Many thanks to Andy.
2/5
TrustpilotNo screen to navigate to give details…
No screen to navigate to give details of various properties. Visit is just 10% better than phone conversation as I could only view 1 property type of my specification, others are not available and no virtual tour in place.
5/5
TrustpilotAvant Homes - Furlong Park Positive Buyer Experience
We moved into our new home on Furlong Park, Doncaster, 22nd December. The site representative (and their colleagues who looked after us whilst they were away) have looked after us brilliantly all the way through from reserving to moving in. We also want to thank the site manager and his team because despite the inevitable minor snags no question has been too much trouble and everyone has been at strains to support us.Overall, we have had a positive experience buying with Avant and our new home is exactly how we wanted it to be.
Agent replied · 23 October 2024
Hi Jamie, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
TrustpilotBrompton mews Vicki
At Brompton mews with Vicki we were absolutely over the moon with the service she provided. We have had multiple houses fall through and she has been the only person who has truly helped us. So very grateful for all the help she has given us. Would 100% recommend!!!!!!
Agent replied · 26 December 2024
Thanks for taking the time to leave such a great review we are happy you had a positive experience with us and our sales team. We will pass your praise on to Vicki, she will very much appreciate it!
4/5
TrustpilotLooked at purchasing a house at…
Looked at purchasing a house at Strawberry Fields, Carlton. Sadly unable to negotiate on a deal but Nicola (sales) was very helpful in trying to assist us.We had a lot of contact with Nicola and always found her to be helpful, professional and very knowledgeable. Thank you Nicola
1/5
TrustpilotDont buy an Avant home
If I could give this a zero I would . What a truly horrendous experience, after moving into my property in June 23 I had a garden that flooded. I had to put a formal complaint in last November after being told several lies by this company about drains in my garden.one year on the problem is still not resolved and they refuse to do anything further. I have tried to escalate my complaint further but they don’t know who to escalate it to ?? The managing director Richard Hosie will have no communication with me at all. The complaints process is a joke at the customers expense. You have to fight to get all your snagging done which takes forever. What should have been a life changing move has turned into a horrendous experience this has been and so stressful. Do your research before you buy an Avant home they all look beautiful when you visit the show home but in reality it’s a different story.
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Tell us what you need and we'll put you in touch. Avant Homes Yorkshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Doncaster.
