Chancellors Didcot reviews

★★★★★ 5/5

Google

I want to express my heartfelt gratitude for your invaluable assistance in finding my new home. Caitlin's prompt communication and dedication were truly remarkable; she promptly notified me as soon as a suitable flat became available. Additionally, Jack's professionalism and adeptness during the viewings made the entire process seamless and enjoyable. Thank you both immensely for your outstanding support!

Cathy · 17 March 2024

★★★★★ 5/5

Facebook

I would like highlight Nicola Ferguson's work as I've been working with Nicola at the last 1 year and she has done the extra mile in all areas to make it all run smoothly for all her clients . I would be happy to recommend Chancellors and all their team members to both friends and to our clients as well. I think Chancellors should be very proud to have such a helpful assistants and employees with their excellent service skills . Thank you all and thank you Nicola!

Melinda · 10 November 2017

★★★★★ 5/5

Facebook

I recently used chancellors estate agents to move to one of there rented property’s. My dealing was with Declan Hartigan ,Who was very informed very helpful and welcoming. Very professional throughout the whole process keeping me informed with a personal touch. It's always a nice surprise when somebody remembers your name considering the amount of people they have to deal with. I highly recommend chancellors estate agent and I am very impressed with Declan Hartigan. After my Smooth transition into my new home I also have perfect after-care service. Robert Higgins

Robert · 21 September 2017

★★★★★ 2/5

Google

Summary Whilst the staff at the local branch were generally very pleasant and helpful our overall experience with Chancellors left us extremely unhappy. Chancellors’ general business plan seems to be to exaggerate the value of your property (compared to other local agents who gave much more accurate valuations) to gain your business, then later when a sale is agreed they pass you off to what is basically a call centre (the “progressive sales team”) who are beyond useless and severely lacking in training. The local teams seem to have a high turnover of staff; the local manager changed twice in the period we sold our house. The valuation After getting three valuations we went with Chancellors as we liked the idea they suggested of having an open house. Chancellors valued our house at £260k-£265k telling us that £250k was far too low for our property (other agents valued at £250k-£255k and it sold eventually for £249k). The agent told us that there would be absolutely no problem selling our property immediately based on the property type (3 year old, 2 bed house). We signed up to Chancellors and started moving forward. The first signs of the quality of service came with the draft ‘particulars’ for our property. These were shoddy and poorly written, littered with spelling/grammatical mistakes and missing out obvious selling points of the property. A second draft was provided after we pointed these out but this still had similar errors meaning a third draft had to be produced. The sale process The open house failed to attract a single offer despite a number of viewings. We give credit to Chancellors that after the open house they did get a lot of viewings of the property. However it wasn’t until a few weeks after the open house that they sent a questionnaire about the house (the information which was meant to be used for viewings) which should have really been provided at the start. Twice after viewings we came home to find that the door had been left unlocked. Other than this the local team were always very easy to contact and speak to and generally very helpful. After around 6 months Chancellors did get us an offer which we accepted. The “sales progression” team This is the part of the process where the stress really hits. The sale has been agreed, a chain starts to form, solicitors are involved and everyone in the chain is stressed and wanting to get details sorted out. This is not the time that you want your sale handed over to an inept call centre worker. During our many infuriating phone calls with the lady handling our case she constantly complained about the number of cases she had, she forgot who she was speaking to part way through calls and started going over other cases’ private details. She even rung back a few minutes after a phone call where we had discussed a couple of jobs which she needed to do as she had forgotten already! Generally this was an infuriating experience. We finally lost our patience with her when we were trying to organise a completion date and she twice came back to us suggesting dates which were Sundays, so were impossible! At this point we complained to our local team and asked for a different person to take on the case. The local team tried their best to get the issue resolved however were unsuccessful, and there seemed to be serious miscommunication between the departments of Chancellors. The other estate agent in the chain was also shocked by her level of incompetence, raising a complaint with Chancellors themselves. Eventually after much stress everything did get sorted and we moved house successfully, and on completion date we got an email from the lady at the call centre congratulating us on exchange of contracts (which took place two weeks prior!). Overall we were forced to manage most of the sale progression ourselves as the team were incapable. Final note, if you do have to buy through Chancellors we recommend avoiding any of the additional ‘services’ such as solicitors/mortgage brokers and look elsewhere instead.

Adam · 30 July 2017

★★★★★ 5/5

Facebook

I’ve been really impressed with how helpful the South East area property management team have been, especially Casey Gramson who is always helpful, professional and persistent in ensuring we get the best service from other suppliers, most recently the cleaners at our property. Thanks Casey!

Paul · 9 August 2019

★★★★★ 5/5

Google

I've only seen one property to date, Briony was very professional and knew answer to my questions. I was kept up to date and nothing was to much trouble! Will keep looking with them.

Christine · 14 March 2022

★★★★★ 5/5

Facebook

Me, my husband and our daughter just moved yesterday to our new flat. I can't belive all process was so quick and not as complicated as I first thought. Very special thanks to Nathan Tan, he was very patient and professional, he really supported us. He explained us everything, sometimes twice as we are not a native speakers ;). If you're a bit scared of all this "scary" agencies, forms, processes and other things that may seem to be complicated I can honestly recommend you chancellors and Nathan. Big thanks again!

Judyta · 20 November 2016

★★★★★ 5/5

Facebook

What a pleasant experience! I went into the Henley branch and spoke to Jon, a very helpful employee for your Henley area. I needed some assistance in my property search and I was very impressed with your employees knowledge of the area, not only places/areas within my budget but also how close the houses were to everything else I would need to be around or near my new home, schools, shops etc! I'm in a bit of a rush as I am moving to the area for a job and knew nothing about Henley and surrounding suburbs. Whilst I was in the branch I was comfortable the whole time and did not feel pressured at all, which is refreshing for an estate agents! I left feeling like I had real direction on what was now within my means and will be back to arrange viewings next time I am in the area! A great experience overall!

Berran · 1 November 2016

★★★★★ 5/5

Google

Interaction with Caitlin was great. She was very quick in setting up appointment to view the property and efficient in follow-up. Overall the service provided by Chancellors is satisfactory.

Sagar · 15 October 2022

★★★★★ 5/5

Google

Joseph was really so good person and kind in showing the property. He is really worth foe this 5 star.

Prince · 29 July 2023

★★★★★ 5/5

Google

I have just moved into a one bedroom flat in Didcot and have dealt with lots of estate agents in Oxfordshire over the last seven years. Katherine Yates made the process of moving into this property the easiest and most efficient move I've ever had. Prior to moving in I was able to visit the property twice to measure up and the advice Katherine provided to me enabled me to install internet within one days of moving- in previous properties it has taken up to three weeks! Throughout my move Katherine has answered my queries quickly and I would highly recommend both her and Didcot Chancellors to help with your move!

Marc · 30 July 2016

★★★★★ 5/5

Google

Front line & Back office Chancellors were very professional and organised from day one. The Didcot branch who sold our property were excellent. They were very professional and sold the property quickly. The original buyer pulled out due to no fault of Chancellors but they reacted brilliantly and re-sold our property within a couple of days. Rhianna Aston-Moon & Alex Dimopoulos are excellent and highly recommended. They were both based at the Didcot branch when our property was on the market. The specialist sales team who look after you once your property has been sold were amazing. Virginia Ayres was our contact and she has been unbelievable in getting the process to exchange of contracts. We had a very difficult and challenging chain but Virginia went beyond her duties to make sure we got to exchange of contracts. Chancellors as a whole i would highly recommend.

Daniel · 30 July 2016

★★★★★ 5/5

Google

I would highly recommend Chancellors. We have only ever dealt with the rental team and Katherine Yates has been fantastic. We are leaving our property in Didcot to start a new life in Wales and Katherine has been very accommodating in regards to rearranging viewings to accommodate us. We would really like to thank all at Chancellors but a big special mention to Katherine Yates. Brilliant member of the team and a credit to the company. This review has been done from the In Laws PC as we have packed all our stuff up. Thank you all Kerys & Rob Robin Way, Great Western Park.

Tina · 30 July 2016

★★★★★ 1/5

Google

Don't rent a property from this bunch of crooks. As soon as you ask for essential repairs to be done which are dangerous they serve you with an eviction notice for no reason even if you're up to date with your rent

Kev · 12 December 2024

★★★★★ 5/5

Google

Caitlin has been a tremendous help in getting us last minute viewings and has been very accommodating. Great service, very efficient.

Yashwardhan · 29 June 2023

★★★★★ 5/5

Google

Viewing process was simple and sydnie was very friendly

Will · 17 December 2025

★★★★★ 5/5

Google

I never had much time for Estate Agents, nothing personal of course but always found them to be too much like politicians, over promising to get your business, but once that contract was signed, you would be lucky to hear from them. This was until I met Daniel Bradley, I found him to be honest and straight talking, what a refreshing change! I never once had to call the office, I always received a weekly call and in-depth viewing feedback via email. I received a good price for the property and I do believe this was down to the efforts of Daniels team. The sale had a few hiccups,though no fault of Chancellors, but Daniel was always at the other end of the phone to offer advice and help. I would, without hesitation recommend the sales team at Chancellors, whom have changed my opinion of Estate Agents. 3

Claire · 31 July 2015

★★★★★ 5/5

Facebook

I had a brilliant call from Kassandra Hopkins last Friday who was great. She found me the best deals for my position and made me feel so comfortable throughout. A very easy phone call and transaction. Would 100% recommend to anyone! Many thanks Kassandra.

Dan · 14 August 2019

★★★★★ 5/5

Facebook

I have contacted few agencies around High Wycombe area, Chancellor's has been the best so far as very promptly response. The Client Service Advisor Lee Brenton is very polite, kindly and extremely helpful. By choosing to use Chancellor's, hope to be a rewarding experience.

Vasile · 25 July 2019

★★★★★ 5/5

Google

Highly recommended! Dealt with this office for years and they sold property for me on two occasions, years apart, quickly both times at the asking price. However what I liked most about them was the utter professionalism and dedication to me the seller. Shame I have left the area else I would certainly be using them again for selling and finding top quality tenants. They also happen to be the only agents in the area who didn't try to undermine their competitors and that is why I went with them the first time. I guess they let their performance do the talking. Very Happy! Many thanks David and Daniel once again!

Adeel · 31 July 2014

★★★★★ 5/5

Facebook

I would like to say how helpful Stephanie Bowen Ashwin has been in helping myself and my husband find a property so efficiently and quickly. We are thrilled with the experience at chancellors and would love for Stephanie to be highlighted as doing a wonderful job!

Mariah · 14 December 2017

★★★★★ 5/5

Google

Elizabeth Bissessar has been so supportive with our move, fantastic local knowledge and a friendly approachable person. Thanks again Elizabeth!

Danielle · 29 June 2023

★★★★★ 5/5

Google

Joseph was proactive and affable from the arrangement till the end our viewing in Didcot. I really appreciate and thank you for personal approach

Ivan · 21 February 2023

★★★★★ 5/5

Facebook

I've worked with Jenny, Kate and Lauren at Chancellors on a number of letting properties and they've shown outstanding sense of proficiency. Very good with customer services and have always looked after me as well as tenants I represent. Thanks girls. Keep the good work up!

Jose · 22 November 2016