Trusted Agent profile
★★★★★
359 reviews across 1 platform
8/9 South Street, Exeter, Devon EX1 1DZ
Connells's Devon office at 8/9 South Street is rated 4.1 out of 5 across 359 reviews on 1 platform, including 359 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Devon office, from every platform, shown as written. First names only.
5/5
GoogleI WOULD JUST LIKE TO SAY HOW IMPRESSED I WAS WITH THE PROFESSIONALISM AND EFFICIENCY OF CONNELLS LETTINGS IN EXETER IN FINDING AND SETTING UP A NEW TENANCY, PARTICULARLY TATUM WHO WAS MY MAIN POINT OF CONTACT,AS A LANDLORD IT REMOVES THE STRESS OF ALL THE LEGAL REQUIREMENTS.
Hello Gary, Thank you for your wonderful 5* review! We're thrilled to hear that you were … More
5/5
GoogleNathan and his team have been super supportive in ensuring my offer on the house of my dreams was accepted in a competitive market. Nothing has been too much trouble and their super friendly professional manner has allowed me to feel secure in moving forward with this sale. Still a way to go but I have got a lot of trust in the team at Connells to secure the house I am buying. Special mentions also to Harry for taking my initial call and setting everything in motion; Amelia for her professional, calm and reassuring manner and big thank you to Shane who has put up with all of my queries and keeping me informed at every step. Thank you Connells I will be recommending you to everyone I know. I'm very glad to be on this journey with you.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat service - thank you Taya for all your help. Very efficient, professional and business like. Much appreciated.
Thank you for leaving us your superb 5* review John. Best wishes, Lucy, Customer Relations.
5/5
GoogleI should clarify that my feedback is as a buyer, not a seller. Connells Exeter has a great team in place. I have visited many properties with Billy, and I would like to highlight how professional and well informed he is. I really appreciate his good manner (and patience!). The team back at the office are great as well. I have communicated with Caleb, Charly and Sam, and they are always very helpful and come back to me very quickly with answers to the questions I might have. I highly recommend this office. A great team!
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
1/5
GoogleI would avoid buying or selling with this estate agents in Exeter if you can. They unfortunately employ some quite rude and abrupt staff. Younger men working for them are generally polite and try their hardest. However, I had a nightmare buying a property via Connells, especially on completion day. I had little communication from Connells in the run up to completion and nothing on the day itself. I had to phone them to find out when the keys would be available. They kept saying they were chasing the vendor about this but never got back to me. During the course of that day I phoned them 5 times and emailed twice. My emails went unanswered. I should have got my keys mid-morning but the vendor didn't hand them over until about 4pm. In my last call I spoke to a female senior negotiator who told me if it mattered this much to me I could go to the property myself and stand outside until the vendor leaves and handovers the keys! I was gobsmacked that they speak to their customers like this and of course it matters to customers when they are buying their own home and have handed over vast sums of money and bound by things like mortgage contracts. Also, that is their job to ensure the vendor hands over the keys not the customer. There was enough staff in their office that one of them could have gone to the property to find out what was taking the vendor so long and to ensure they handed over the keys immediately as legally obligated to. I was advised to use in-house / recommended services for mortgage and conveyancing to make my offer better and to speed up the process so did so. Mortgage advisor was excellent and can't fault them. However, conveyancers I was instructed to use by Connells were a nightmare and hard to deal with, especially when their online platform went down for 4-6 weeks. If the conveyancers offered are Premier Property Lawyers stear well clear. Also, no understanding of people working long days etc. and not being around to reply at the drop of a hat. Several times I wrote emails asking them to be forwarded to Connells senior area management. Not once did they respond. No doubt this review will get a standard response asking me to forward my complaint to an email address. But what is the point when they don't respond to emails and don't seem to care about customers anyway? Once they have your money they aren't bothered about you, their service or the staff the employ and how they deal with customers.
4/5
GoogleWhilst we have not bought a property with Connell's we have been using their mortgage services and we cannot recommend Shane enough. He helped us explore all of our options and consider the best option for our individual needs. It did not feel at all corporate, it felt very individual and personal, allowed us to be very honest about our financial needs, with Shane having our best interests at heart. Highly recommend. His communication is second to none and nothing seems too much bother. There is just one small thing to note. We first rang to book viewings for properties, they were keen to help however they prioritised booking me an appointment with their mortgage service (not what I had originally rang for, but was happy to agree to and am pleased we did now) and then when I said that I was unavailable on the one day they offered for the two properties I wanted to view they said they would get back to me and didn't say when and ended the call. It frustrated me, as I felt that it was unhelpful and slightly unprofessional. However, I did send an e-mail explaining my experience to them and they rang back straight away and rectified it, by organising the viewings for us and apologising. After this point the service was second to none, therefore it was just a small thing to note, possibly due to busy-ness and it was dealt with well.
5/5
GoogleWould like to comment on how helpful all Connells staff have been particularly Sydney who showed me round the property 23 North Lodge Close Dawlish (which I have hopefully purchased) and other times whilst I was searching. She is a charming young woman and very helpful without being at all pushy. Also Jenny that I have been on phone contact with who has also been very helpful. Thank you Connells for at last finding me a new home near the sea.
5/5
GoogleWe made the decision to move back to Exeter and found the housing market to be very competitive, we saw quite a few houses with Connells and other estate agents, but none compared to the first house we saw, I’d like to thank Amelia, who I feel helped us to secure our perfect house, our offer was unsuccessful initially, so she kept us in the loop on other similar properties and we felt valued as potential buyers, so when the first property became available again we were in a great position to secure the house and rescue the chain. Amelia and the team were friendly and professional, this is who you want your potential buyers dealing with, can’t recommend highly enough!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Google10/10 recommend amazing service, friendly staff the staff in Exeter could not have been anymore helpful. Shane there mortgage advisor is worth ever penny. He was very helpful and made everything so easy and smooth with our mortgage process. If he could go the extra mile he will make sure that he did go the extra mile. And a massive thanks to Harry squeezing us in last minute on a Saturday. That help me and my partner Secure the property that we are now living in. Would recommend to everyone!!! Kind regards Toby and CharlottePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have always had incredibly efficient service from Taya Pells from Connells and she is the reason o keep returning to Connells to help with my letting properties.She always deals with my queries in a prompt and efficient way.Excellent service.
Thank you for taking the time to leave us this amazing 5* review Mark. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleTaya and the team were extremely helpful informative prompt and professional! Couldn't fault them for anything! Brilliant team great service 10/10
Hi Laura, thank you for your kind words about Taya and our team at Connells Estate Agents Exeter! We are delighted to hear that you had a positive experience with us. Your feedback is greatly appreciated. Thank you for choosing us for your real estate needs! Kind regards, Lucy, Customer Relations.
5/5
GoogleAn excellent company to deal with, nothing was ever a hassle and any issues were dealt with very quickly and without bother. They were very quick to respond too which has been great! I would definitely recommend dealing with Connells. Shane was on top of everything during both the sale and conveyance stages. A safe pair of hands, always available to help with any situation. Thank you !
1/5
GoogleUnfortunately, I made the alert through another website that I was looking to sell my house and buy a new one. After that, Connells called me daily for two weeks, even after I told them I already found an agency to sell my house, pushing me to go with them too. Now, after 5 months, they keep calling me every few weeks, even if I asked them to removed my contact details from their archives.
Hello, thank you for reaching out. Please do contact us via complianceresidential@connells.co.uk with further details so that we can look into this repeated contact. Kind regards, Scott @ Customer Care
5/5
GoogleBuying a house is not the easiest thing to do Shane helped us out with negotiating the price of the house and explaining to us everything that we have to know as first-time buyers I can't stretch enough how pleased we are with all the support Shane gives since day one. Needless to say the whole Connels team, particularly Sam for answering our enquiries. Thank you
5/5
GoogleCharlie was a very friendly, helpful, polite and professional gentleman. Thank you.
Thank you for your wonderful 5* review Lesley! We're delighted to hear that Charlie provided you with friendly and professional service. Best regards, Lucy, Customer Relations Team
1/5
GoogleThey are a nightmare to get hold of via phone, and with this offer, a lack of information and reliability, which was a great shame!, I've gone elsewhere to another company and received an excellent quality experience with no fuss or hassle, and the communication is very good, so connells missed out on good business due to their unprofessional inadequate offerings! . you're better off going somewhere professional!!
Many thanks for your fantastic 5* review Anthony down. Best wishes, Lucy, Customer Relations.
1/5
GoogleHorrible people. Unprofessional bullies. They will force your rent up in the minimum time window required by law. They ignore all requests for paper copies of their intentions to increase rent. They withhold information required to adaquately contest rental price increase. They are essentially crooks. If you allow these criminals to manage your property as a landlord, expect to incur large court costs. If you have to deal with these bullies as a tenant, expect to have any requests you make for essential repairs to be either botched or ignored. It is hard to articulate just how dishonest and outright horrible these people are. They will force a rent increase while your living space is in a complete state of disrepair, then threaten you with legal recourse when you request your living space at least be made habitable before increasing your rent more than 20% in a single month. Avoid at all costs.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing, have used for years. Lettings team always professional and great to work with.
Thank you for taking the time to leave such a kind review! We're thrilled to hear that you've been a loyal customer for years and that our lettings team has consistently provided professional and outstanding service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGabriel was very friendly, answered all questions. Would recommend 👍 …
Thank you for taking the time to leave us your 5* review and recommendation Conall! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleCharlie was highly professional on the viewing today. Thank you!
Many thanks for your fantastic 5* review Laura. Best wishes, Lucy, Customer Relations.
5/5
GoogleToday I had a great experience with Connells... Thankyou. Tracy Tremmel.... thank you for showing us the house ..our time was well spent. It was lovely to meet you. You were very kind, professional and personable....all good qualities. I wish you a long and happy career in the real estate business. Thank you for standing in the rain whilst I searched frantically for my glasses that were hiding in the pocket of my husbands jacket.... still not funny now.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJonathan and the team couldn't have been more helpful! I wouldn't have been able to secure a place to rent without his help and I am so grateful!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Google*Amazing Customer Service from Amelia Evans and team, THANK YOU* I have sold and bought properties before and rarely had any need for Agent involvement, however our journey with Connells Estate Agents has been a rather long one through no fault of Connells but rather unforeseen circumstances out of their control by other agents and 3rd parties. We initially marketed with another agent and were unsuccessful in selling our property, after 3 months we decided it was time to move to Connells and they had us STC within 4 weeks. My only reason for not choosing Connells in the first place is because they had been described as an 'aggressive agent', I feel the use of the word aggressive is unjust and actually in my opinion they are Powerful, Influential, Dynamic and Energetic. I connected with every member of staff on a personal yet professional level from start to finish and I genuinely feel like throughout every step of the way they had our best interests at heart. One member of staff I 100% have to mention is Amelia Evans, through every stumbling block we had she remained calm, reassuring, detailed and an absolute pleasure to deal with. Nothing was ever too much trouble for her and despite a lot of contact from myself she remained professional throughout. She even went the extra mile to check in with the team when she was on holiday to make sure we got to exchange contracts by our given deadline. Amelia and the rest of the team you were amazing, thank you from the bottom of our hearts.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCannot fault the team at Connells Exeter, especially Harry in Sales, absolutely amazing customer service from him, listened to everything I asked for and found me the perfect house within days (put an offer in on a house which wasn't accepted, but he found me another house and booked me in for a viewing before it even went live on the market, and helped me secure it within 24 hours); went above and beyond, definitely recommend using this company
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Connells's Devon office has 359 reviews across 1 platform: 359 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Connells is rated 4.1 out of 5 across all 359 reviews, and 4.1 out of 5 on Google from 359 reviews, checked 9 October 2026.
Connells, 8/9 South Street, Exeter, Devon EX1 1DZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.