Connells reviews

★★★★★ 1/5

Google

Connells were marketing a property via "modern method of auction" that my daughter was keen to buy. The property end date wasn't advertised on their post on rightmove and despite asking several times and being told someone would let my daughter know the end date know, no one did. They did however, call her MANY times, prior to even viewing the property to try to sell her a mortgage (she was already sorted out with one) to the point they reduced her to tears. She couldn't get an appointment to view for over a week, then the date was changed at short notice to the following day. This meant that unbeknown to us, we viewed a day before the end date of the auction, which we were unaware of and not told, despite asking. When we met the agent at the property he didn't know when it ended and promised to let us know and never did. We asked for guidance on how to proceed as neither of us have used the modern method and weren't told anything. We were called the following day by "i am sold" to say the auction was ending in three hours. not long enough to read the pack (which Connells had told us we couldn't see) and ask questions. There seemed to be a lack of information which would have allowed my daughter to bid and lots of obstacles. The property in ide sold for far less than my daughter would have bid, meaning she missed out and the seller sold for a long way under what they could have made. When i asked the Exeter manager about it i was told that "they only market it" and "i am sold sell it" Surely in that case Connells should be aware of an end date and time and be able to provide information about how to proceed, with advice regarding I am sold. She couldn't have cared less, very disappointing and unprofessional. When I contacted i am sold they were also upset about the lack of communication with Connells Exeter and said they would have expected much more assistance and information to have been given by them. My daughter lost the house she wanted and the sellers lost a fully proceedable buyer who had a lot more to bid than the closing bid over very, very poor communication. Completely unimpressed.

J · 11 April 2025

★★★★★ 5/5

Google

Really happy with the service. Taya was very helpful throughout the whole process, and everything was straightforward and easy to follow. …

Deisy · 16 June 2025

★★★★★ 5/5

Google

Our experience with Connells Agent has been absolutely nice. The agents are very generous and kind. They are very helpful, especially our agent named Caleb. He will assist you and try his best to fulfill your needs. I can say he is a tough guy and excellent, one of the best!"

Ryomi · 14 April 2024

★★★★★ 5/5

Google

An amazing team, always professional, friendly and helpful. Thank you to Taya, who guided me through the renting process swiftly and smoothly, answering any questions I had, whilst keeping to short deadlines. I’ve had a great experience, many thanks to everyone at Connells :)

Harry · 7 June 2024

★★★★★ 5/5

Google

Our experience with the viewing of the property yesterday was perfect. Charlie Davis was the representative from Connells and he was amazing. His knowledge of the property was fantastic and he was very professional and polite. Many thanks Charlie and all at Connells.

Ian · 30 May 2024

★★★★★ 5/5

Google

Superb! I have just exchanged contracts on my property in Exeter and I can't speak highly enough of the whole team. I asked Nathan to come and value my property and he really took the time to research the market and area to give me a realistic and strategic marketing plan. His valuation actually came in 15k more than 3 other local agents, I challenged him on this but after careful consideration decided to give him a chance. I ordered professional photography and had an incredibly successful open day. From here Francesca and the team managed to find me an excellent buyer at a price 20k above what other agents suggested. I believe this was down to sheer enthusiasm, excellent marketing and a team who clearly hold their customers in high regard.  Francesca chased solicitors on my sale the entire way through and constantly kept me informed, I am the first to admit I was a tough customer but this didnt phase her at at. A fabulous team effort from Nathan in the first instance, James (the mortgage advisor who actually arranged my first mortgage seemlessly) and qualified my buyer and Francessca pushing this through to completion. A credit to the company and I wouldn't hesitate in recommending to any of my friends or family in the future. Thanks so much for making what could have been a stressful process smooth from beginning to end.

Megan · 26 August 2019

★★★★★ 1/5

Google

Let me state that giving them 1 star Is a luxury that they don't deserve. My first point of contact was Bart who was helpful and approachable. I then was passed onto Ash. That's when this awful journey began and the worst 2/3 weeks of my life. Upon agreeing to go for a property I was constantly asked to pay the holding fee of £500. I checked and double checked that this would all be fine and go ahead. Once I paid the fee... I never heard from them again unless I made contact. The only time they contacted me was 2 weeks into agreeings the property.... He told me that the property is no longer available but not to worry he found me a property exactly the same quality. The rent was more. No drive. Permit parking. Garden was a bomb site. House was in awful condition. If an estate agent says it's the same you'd expect them to know what they are talking about. Clearly not. I was luckily enough to be saved from this hell by going to another estate agent. Found a perfect house and when I was viewing the house they asked about why there was such a rush to find a house in 1 1/2 weeks. Once I mentioned Connells they just laughed and said we hear it all the time. And they even knew about Ash and just laughed. The lady I spoke with was informative and kind and very approachable. Wasn't trying to push me to take the house. Unlike Connells who just kept going on about the house wanting us to have it. Which put me off more and ash had no knowledge of the property. Now I'm settled in my new house and I raised a formal complaint with Connells. They said it take 15 days to get a reply. I held back from leaving this review incase the complaint I had was resolved fairly well. Unfortunately but not surprisingly I was given an email by the Area Manager stating stuff that I could of told anyone. It makes alot more sense that if the area manager is that incompetent then the staff will follow in the footsteps. All I can say people is go else where. Don't even take the risk as you'll probably regret it. The other estate agent I dealt with was Your move and the team was incredible. Polite, helpful and informative. I imagine if they didn't know something they would tell you the honest truth not fill you with some lies. But anything I needed from them they were helpful.

Richard · 15 June 2019

★★★★★ 1/5

Google

Driven by sales and just interested in your money. I was sucked in by the sales pitch which was a mistake from the start. As soon as I has signed on the dotted line, I never heard from the sales guy ever again! He had got exactly what he wanted. They were very pushy in wanting us to get the photos of the house done, suggesting the date of signing as clearly they wanted it on the market as soon as possible but we wanted to make the house look as good as we could. Appointments were booked to see our house without any consultation. One time, we were called 30 mins before confirming a viewing. Once an offer was accepted, it was just push push push to get forms filled out. No appreciation that we both worked full time. They tried to force us into using the solicitors that they recommended- and when prices were compared they were far more expensive than others. And you have to pay £500 to use their mortgage advisor when the ones we used were free and very good. This is the first time we have sold a house and haven’t enjoyed the experience with connells. For the money they charge, you would expect top service but we just felt pressurised and harassed throughout the process. A national business with no personal touch. I would not recommend them and won’t be using them again in the future.

Kylie · 15 June 2019

★★★★★ 5/5

Google

Had a viewing for a cluster of properties that were being advertised through Connells, Exeter and was contacted by Gabe who showed us around the properties. After I showed big interest in purchasing a specific property for myself, he was able to book me in as the first person to view the properties which was first thing on a Saturday morning. This allowed me to be the first person to put in an offer! He is very professional, but also very friendly and very passionate about helping people! He is very knowledgeable about the processes and also takes time to learn about the properties. Working with Gabe has overall been a very positive experience and can't recommend him and Connells enough!

Jadie · 25 July 2024

★★★★★ 5/5

Google

Knowledgable and super helpful, thanks so much Charlie!!

Angela · 11 June 2025

★★★★★ 5/5

Google

The Connells letting team in Exeter have been brilliant to work with. They’re professional, efficient, and always quick to help with any queries. A reliable team who make the whole process smooth and stress-free. Highly recommended.

Christopher · 26 December 2025

★★★★★ 5/5

Google

I have used Jenny in the past when looking at properties. Her and the team made sure they helped with my property search, ensuring the properties met with the criteria I needed. Great service, great team!

Polly · 14 April 2024

★★★★★ 5/5

Google

I attended several property viewings conducted by Charlie Davis. Charlie was always on time, and professional. He was giving space to explore the property but was always on hand when information was needed.

Viola · 6 June 2024

★★★★★ 5/5

Google

I recently visited connells to see about remortgaging. I had an appointment with Shane the mortgage manager and he was brilliant. He went through all the options with me and made it very simple to understand. I would highly recommend Shane he is an asset to connells and very knowledgable. All the staff at connells were lovely and I was made to feel welcome from on entering the office. Also a big thank to Ben for making me a fab cup of tea.

Jackie · 14 June 2023

★★★★★ 5/5

Google

I have nothing but praise for Connells in regards to mine & my son's dealings recently. In particular I would mention James & Taya. Taya dealt with all our enquiries with politeness & profesionalism., lovely lady. James was wonderful ... very polite when I was irate & dealt with all enquiries & problems with the utmost respect & professionalism. In fact James went above & beyond in his dealings with us. James is in fact a huge asset to Connells & they should consider themselves very fortunate to have him as manager of lettings in their Exeter office. It was a pleasure dealing with James & I wouldn't hesitate to recommend Connells to anyone wanting that service.

Meryl · 14 June 2023

★★★★★ 5/5

Google

A massive thank you to Shane Reavey from Connells who helped me and my partner from the beginning going over and beyond to ensure we found the perfect home and secured it too. As a first time buyer and not knowing the process well, Shane was very understanding and incredibly patient with us while guiding us through the steps and always being available to contact if we had any queries. The experience we have had for a first time buyer has been less stressful thanks to Shane helping us at every step. I cannot stress enough how much this member of staff went over and beyond for his clients and we are forever grateful to him and can confirm we will be using Connells again.

Gozde · 14 June 2023

★★★★★ 5/5

Google

3rd time using Connells and they get better everytime! Jenny, Sam and Mitch at Connells in exeter were a pleasure to deal with during my recent sale. It was by no means an easy transaction but everyone at Connells made it feel like a team effort getting us to exchange. The level of service, pro activity and professionalism from the team at Connells Exeter is a wile different level and experience to other estate agents I have used in the past. After our chain fell through they re secured another buyer in less than 24 hours by being proactive. If you want an estate agent who is actually going to proactively try to sell your house and then support you through the sales process Connells in Exeter should be your first choice

Helen · 14 June 2023

★★★★★ 5/5

Google

I would like to highly recommend Taya Pells the lettings negotiator who has supported me during my time as a tenant. Nothing is to much trouble issues are followed up and communication by email or phone is excellent. A big thank you from mePositiveResponsiveness, Professionalism

David · 25 August 2023

★★★★★ 1/5

Google

I had been trying to view a property that Connells had for let. I made my first enquiry 6 weeks ago and have since called them 4 times to find out when I could view it. Each time I rang I was told that someone would call me back and nobody ever did. Very unprofessional and extremely poor service! Would not recommend them to anyone. I have since rented a property through another local estate agent whose service was fantastic. I’m sure the landlord of the property would be over the moon at this service for perspective tenants!

Andy · 23 May 2024

★★★★★ 1/5

Google

If I could give zero stars I would. They tried to force us into using their in house broker (which of course they get extra commission for) and they fabricated a cash buyer. Their exact words were “there is a cash buyer but if you use our broker we will go sale agreed with you today”. We now know there was never any cash buyer. It’s actually illegal for agents to insist that you use their in-house broker and Connells have been reported for this before. Funnily enough the call was made from a work mobile so there is no recording. Awful, pushy, lying agents.

Jemima · 14 May 2024

★★★★★ 5/5

Google

Just been shown around a property by Charlie from the Exeter office. He was professional and polite and accommodating of my husband who has limited mobility. He was able to answer many of the questions we asked, and those he couldn’t answer, was willing to find out.

Tracy · 16 July 2025

★★★★★ 5/5

Google

Phoned to ask for advice and spoke to Caleb. He was professional and very informative over the phone. Thank you!

Bretty · 2 October 2024

★★★★★ 5/5

Google

Connells have been amazing, Jenny and Sam were fantastic responding to my enquiries. Billy was fantastic in viewings answering any question I had in the houses we were viewing, thank you so much for your help in my house search.

Vicky · 18 August 2023

★★★★★ 5/5

Google

We were very pleased with the service received from Connells in Exeter. Gabe was very helpful and arranged last minute viewings for us at short notice.

Sealio · 6 June 2024