Connells reviews

★★★★★ 1/5

Google

These guys were our estate agents for student rent from 2021-23. They are unbelievably useless, when we moved in the place had not be cleaned and the kitchen was unusable. Rotting food in the fridges and freezers, old used oil in containers on the counters, rusted out microwave that could not be used. Problems were never addressed, we had to sort it out ourselves. Not only this but when we moved in, having already paid 2 months of rent, they did not have the keys ready for us. Their communication and general management of the property is lazy.

Shay · 21 January 2026

★★★★★ 5/5

Google

Tatum has been an absolutely amazing letting agent! From start to finish, the process was smooth, professional, and stress-free. Tatum is always quick to respond, incredibly knowledgeable, and genuinely cares about making sure everything is handled properly. Communication has been clear and friendly, and any questions I had were answered straight away. Couldn’t ask for better service, highly recommend Tatum to anyone looking for a reliable and dedicated letting agent!

Niamh · 26 December 2025

★★★★★ 5/5

Google

Dear Connells Team, I want to extend my sincere thanks for all your support in helping me get my property listed for sale. Your guidance throughout the process has been truly appreciated. A special THANK YOU to Charlie, whose dedication and effort stood out. He tirelessly brought potential buyers to view my home and took the time to explain every detail with care and professionalism. Thank you once again for your outstanding service. Warm regards, Escolanta Diniz

Escolanta · 27 September 2025

★★★★★ 5/5

Google

A couple of weeks ago we contacted the letting department of Connells in Exeter to help us find a tenant and manage our property.Liz was very helpful explaining how they could make the whole process easy and convenient ,we agreed on her rent valuation and put our property in their capable hands. Tatum contacted us the next day and agreed to take care of all the safety checks,which she did promptly.and efficiently. By the end of the week she had found 5 prospective tenants ,we chose whom we thought the most suitable. When we met to sign the agreement we were very impressed by her lovely personality and her professionalism, nothing was too much bother for her and we are very grateful for all the assistance she gave us.The tenant moved in last Thursday, what we.thought would take a month or 2 was done in a couple of weeks with no effort on our part,it was our first time letting and we were pleasantly surprised by the efficiency, the speed and the ease of our experience.

Cecile · 5 August 2025

★★★★★ 5/5

Google

Excellent Service from Connells, Exeter Office I have had a long-term professional relationship with Connells, and once again, they have exceeded my expectations. This time, as I was deciding whether to sell or rent out my house, both Elizabeth and Caleb from the Exeter office provided exceptional support and advice. Their guidance was not only reliable but also tailored to my needs, helping me make an informed decision. Elizabeth and Caleb were dedicated, proactive, and ensured I felt ahead of the curve throughout the process. Selling a house can be a stressful decision, but they made the experience seamless and stress-free. It’s always a pleasure working with the Connells team, and this experience reaffirms why I trust them for all my property needs. I highly recommend Elizabeth, Caleb, and the Exeter office for their professionalism, dedication, and outstanding service.

Agnes · 25 November 2024

★★★★★ 5/5

Google

As a first time landlord, I couldn’t recommend Tatum and Liz enough, they made it a seamless process, not to mention answering phone calls and emails on weekends to answer my silly questions I had :) They made a daunting process so easy and hassle free, thank you very much. I will definitely be using Connells again in the future.

Dan · 16 June 2025

★★★★★ 5/5

Google

Absolutely superb service from my first enquiry until I collected the keys (in a very thoughtful welcome to your new home pack). I work in a service industry and I have to say the Exeter team are a first class customer focussed team. Everyone I emailed or spoke to from general questions through to clarity on contracts can back swiftly and as a result helped me secure the perfect place for me.

Greggo · 2 April 2026

★★★★★ 5/5

Google

I recently let a property through Connells with my partner. Taya was great - she was friendly, kept us consistently updated, responded promptly to emails, and made the entire process a smooth and hassle-free experience!

Freya · 26 December 2025

★★★★★ 5/5

Google

Connells were amazing. Charlie was fantastic and helped me get the flat I really wanted - he got me in contact with Sarah who was also great and advised me how and what to do regarding mortgages etc as a first time buyer. I look forward to the Connells journey and next steps!

Bex · 16 June 2025

★★★★★ 5/5

Google

As a landlord I was really happy with the service Provided.Taya was fantastic and helped with a lot of the ever changing guide lines in the rental sector along with Tatum and Elizabeth ,I will be using there services again in the future.

Matt · 27 September 2025

★★★★★ 5/5

Google

I've this week had a couple of viewings via Connells, both handled by their agent Olivia Woodhead. In each case, Olivia was prepared to give me the time for a good, unrushed viewing; was open to questions about things large and small; and came back very quickly after one of the viewings with extra pertinent information which she had dug out. Very professional and congenial - thank you.

Richard · 23 September 2024

★★★★★ 5/5

Google

Taya and Tatum let one of my properties and 3 for my partner, they are the best in the market, keep me in the loop, always find great tenants and are a pleasure to deal with every time, I wouldn’t use anyone one else…and I’ve tried quite a few companies in Exeter! They are the best! Always on it when you need to fill a property fast, very honest with feedback, and very professional.

Carly · 26 December 2025

★★★★★ 5/5

Google

I found myself in a bit of a desperate situation and needed a short term solution to my living arrangements. Tatum was absolutely fantastic. She went above and beyond to help me, took her time to facilitate admin needs that I was unable to …

Victoria · 16 June 2025

★★★★★ 5/5

Google

Jenny and the team at Connells have supported me over the last few months with the sale of my house and purchase of another (both with Connells). From start to finish, they have been nothing but calm, kind and professional. Jenny has always responded quickly to anything I have asked of her, and she has made me feel as if nothing is too much trouble, going above and beyond to make the process as smooth as possible. Jenny has been an immense help at times when I have been stressed out with the lack of response from solicitors, and when I have felt as if nothing is happening; she has contacted so many people on my behalf, in order to keep things moving. The communication between the whole team also seems excellent; I have spoken to Mitch, Sam and Harry on numerous occasions, all of whom have been friendly and diligent and ensured that messages have got to the right place. I truly feel as if this team have done as much as they possibly could for me, and I am very grateful for all of their hard work. THANK YOU! :)

Charlotte · 18 August 2023

★★★★★ 5/5

Google

Once again Connells has exceeded my expectations as a mortgage brokers S. Woodgate was amazing all the way through. Very quick with numbers and no question phased her - very knowledgeable and was able to explain everything in simple down to …

Oksana · 16 May 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ 5-Star Review I had a fantastic experience with Connells Estate Agents in Exeter. From the very beginning, the team was welcoming, professional, and highly knowledgeable about the local property market. They took the time to understand my needs and guided me through every step with clear communication and genuine care.

Sazib · 9 April 2026

★★★★★ 2/5

Google

For a certain kind of mindset, I'm sure Connells are very good. It seems that they have a very rapid staff turnover, so at any one time a large proportion of their staff are quite new and inexperienced, and I suspect the hiring process is designed to look for salespeople in the Wolf of Wall Street kind of vein rather than people who want to provide a personal service. Again, nothing wrong with that if that's what you're looking for, but I found their agents to lack warmth and knowledge when viewing properties they were selling. I also found that they were quite, let's call it proactive on the telesales front, both trying to get me to buy and to sell, and one of their staff members in particular was quite rude to me when I said I would prefer that he stop taking the hard sales approach with me. So if you're looking for an agent who will pound the phones in search of leads and go for quantity over quality, they may well be for you, but if it were up to me I would always choose a smaller agent with a more personal service.

Chris · 16 July 2025

★★★★★ 5/5

Google

Positive experience with arranging a viewing and mortgage consultation with Connells. The viewing was arranged promptly and Caleb was professional and knowledgable. I was really impressed as well with the mortgage consultation - Sarah was extremely friendly, and again professional and knowledgable. I would encourage others to use them for the same services.

Harriet · 2 October 2024

★★★★★ 5/5

Google

I am looking for buying a house through Connells exeter. All the teams helping me a lot, especially Charlie. He is arranging many vewings and supporting while viewing. As he knows we are first time buyers, he explained everything about each house and processes of buying a house

Sreenidhi · 9 November 2024

★★★★★ 1/5

Google

AVOID AT ALL COSTS!! Rented a property with them for just over a year. Where do I start? -I arrived at the property and it was filled with rubbish Connels told me this was not their responsibility even though I was told by them it would be cleared before move in date. -I always paid my rent on time direct to my landlord as per my tenancy, yet Connels had NO communication with them and on several occasions sent threatening emails about debt collectors. This took months to resolve as they did not bother/care -the property I was renting was out on the market. I was told a pack of lies from their branch manager. How all the viewings would be on one day and it wouldn't be on the market until after Christmas. YET viewings started before Christmas were on many different days and on one occasion I was not told of a cancellation and was not communicated with about the dates of viewing is a clean manner. -their photographer was almost an hour late and didn't apologise plus I was pressured into allowing these photos to be taken 2 weeks before Christmas when I told them I was incredibly busy with work and they then has the cheek to tell me to tidy up in 2 days...! Awful. I would advise against renting or buying with them as they just want your money, they have no idea what customer service or professionalism is.NegativeResponsiveness, Quality, Professionalism

Hannah · 25 August 2022

★★★★★ 5/5

Google

Taya was just brilliant 🌸 i trusted her instincts and didnt have to ask certain questions as i knew she would be dealing with it. Tatum also very professional and helpful all in all a great team to do business with book these agents today they know their onions !!!! …

Meia · 17 August 2024

★★★★★ 5/5

Google

Charlie was fantastic - very knowledgeable, professional, and understanding. He gave us all the necessary details and made the property tour smooth and informative. Highly recommend!

SERA · 16 July 2025

★★★★★ 1/5

Google

I offered on a house via email, no reply to my email. They called me a few days later insisting I needed an affordability calculation to reassure the buyer that I was proceedable, despite me already having an agreement in principle. I attended because I wanted to do all I could to try and secure the property. There was so much pressure to use their in house mortgage advisor for a £600 fee, despite me already having a free advisor. Their mortgage advisor was so persistent it made me quite uncomfortable. He continuously implied that I would not look good in the vendors eyes if I wasn't invested in the house...ie have spent £600 for his services as a sign of commitment. The house has gone now and I wonder whether my offer was even presented to the vendor or whether it went to someone (possibly with a lower offer) who did use their service and paid the extra £600. As a vendor and a buyer, I would steer clear.NegativeQuality

Sam · 14 June 2022

★★★★★ 5/5

Google

Feedback for Tom (Thomas Coombe) and Charlie Davies Tom has been amazing from the very beginning. As first time buyers in our mid …

Denisse · 16 July 2025